The College Network, Inc.

***, here is the response for customer ***Bernie

I signed up with college network by pressure from salesman, which I feel was misrepresentedHe stated I could cancel at anytime, which I tried to do, and my calls where unanswered , tried to get on website and take classes which I could also not do Never completed not even one assignment and now the total amount is on my credit report I would like to helVe this dept dissolvedBut of course I can't get ahold f anyone to help and after reviewing all the complaints, I am not the only one having problems With them

I signed up with The College Network to attend classes to earn my Associates in NursingI signed up to have the test fees included with my tuition fees so that it was included with the Student LoanI have been attempting to contact The College Network since May to receive the first check so that I can test on my first courseIt is now 2/12/and I have not received any checks for the tests; nor responses to requestsThere has been no response from The College Network and nobody seems to have any contact information for them other then a telephone number that directs you to Email that nobody responds toI have been paying my student loan to further my education; however my education has been stalled by The College Network

The College Network Inc(“TCN”) has received and reviewed your email dated June 20, pertaining to *** *** complaint
Again, TCN has no record of *** cancelling her contract with business daysIn fact, TCN has record of *** completed her Guidance Call on May 21, which is well after the 5-day cancel period
However, as a good corporate citizen TCN is willing to remover ***s unused exam fees from her contractThis would result in a credit of approximately $1,
Please have *** call me to discuss this option further
Sincerely,
*** ** ***
Director Customer Relations
The College Network, Inc
1-800-634-

I have reviewed your email dated September 28, pertaining to *** *** complaintThe College Network, Inc(“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations. TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s levelTCN has a 5-Day Cancellation Policy*** *** did not contact TCN within five business days to cancel her contract*** *** signed her contract with TCN on September 21, for the purchase of Comprehensive Learning Modules related to the Associate of Science Degree in nursing offered by Excelsior College*. TCN would like to take this opportunity to remind *** *** that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center. Those features were designed to assist TCN customers in reaching their educational goals. The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home*** *** program was designed so she can study when she is ready to study; the TCN staff is here to assist her in obtaining her degree Monday-Friday, from 9:a.mto 7:p.m(Eastern Time)TCN hopes that *** *** will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults. If I can be of further service, please don’t hesitate to contact meSincerely, Bernard ** *** Director of Customer Relations The College Network, Inc1-800-634-** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program“The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locationsIf I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

I joined the College Network last yearWhen I joined, a representative came to my home and led me to believe they were part of Excelsior CollegeI did not know they were not part of Excelsior until I had signed the contract At this time I was told that the college network had help and tutors available online when neededThey are not available when needed and they are not ExcelsiorI have tried to email with network issue but was not helpedI have not been able to log into their site for over months

I have reviewed your email dated July 08, pertaining to *** *** complaint
"margin: 0in 0in 0pt;">The College Network, Inc(“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations. TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level
TCN had a 5-Day Cancellation Policy*** *** did not contact TCN within five business days to cancel her contract
*** *** enrolled with TCN on December 12, for the purchase of Comprehensive Learning Modules related to the Associate of Science in Nursing degree program offered by Excelsior College*
TCN would like to take this opportunity to remind *** *** that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCNResourceCenter. Those features were designed to assist TCN customers in reaching their educational goals. The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCNResourceCenter is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home
*** ***’s program was designed so *** *** can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time)
TCN hopes that *** *** will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults.
If I can be of further service, please don’t hesitate to contact me
Sincerely,
*** ** ***
Director of Customer Relations
The College Network, Inc
1-800-634-
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program
“The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”
*The College Network, Incis not affiliated with ExcelsiorCollege

The College Network Inc(“TCN”) has received and reviewed your email dated March 19, pertaining to *** *** complaint
TCN issued a credit to account in the amount of $1,to *** *** on March 25,
Please feel free to call me in the event you have any additional questions
Sincerely,
Bernard ** ***
Director Customer Relations
The College Network, Inc
1-800-634-

I signed up to enroll in an online LPN to BSN programAbout a year after enrolling in the program, I began to develop significant health issuesThese health issues have caused me to see doctors, and trips to the ERTwo doctors have recommended surgeryMy job does not offer paid time off or any extra benefits that I would need to recoverI want to cancel my contract and stop the monthly paymentsWhen I contacted the credit union handling the loan, they told me to call The College NetworkThe representative at The College Network referred me to a number that has no live person answering, and only gave an email address
I paid majority of the loan, and am trying to cancel so I can focus on paying medical expensesI think this organization may be a scam

The College Network Inc(“TCN”) has received and reviewed your email dated June 20, pertaining to *** *** complaint
TCN sent out an exam fee check in the amount of $on June 22, 2015.
Please feel free to call me in the event you have any additional questions
Sincerely,
*** ** ***
Director Customer Relations
The College Network, Inc
1-800-634-

I have been paying Thc College Network for services they have yet to provide me with At this point I could have finished my degree at another college But since I am paying them I can't afford to I have never been late with a payment.They are impossible to contact And when you finally do contact them they put it back onto us saying we have not contacted them That there is no record of contact I was told upon signing that I would be able to take the testing on line from home and the last time I contacted them they said that was impossible That all testing takes place in a classroom I have not used their services d/t the inability to contact and to gain the resources needed to use them At this point I would like to just call everything even and be done paying for something I am not using and have not used I know there has been numerous complaints regarding The College Network I think its time they are held responsible for their actions They say they are there to as

getting a check is a hassleI am now currently enrolled in a college base programI was trying to refund the remaining test exam fees that I fully paid and financed on my sign upMy recruiter at the time said if at any time I want to cash out the checks I can do soIn when I contemplated on going back to a college base program the customer service said I can not get the refund until I finish paying of my financingNow I called TCN customer rep stated to me they no longer refund checks regardless if the financing is fully paidThose are checks I paid in advance that I did not use and the recruiter told me I can refund or ask for any unused test exam fees at anytimePlease help I can use that money to pay for my tuition

The College Network Inc(“TCN”) has received and reviewed your email dated April 6, pertaining to *** *** complaint
I have sent the TCN accounting department a follow up
email regarding *** *** Exam Fee checks to ensure they are sent shortly
Please feel free to call me in the event you have any additional questions
Sincerely,
*** ** ***
Director Customer Relations
The College Network, Inc
1-800-634-

I have reviewed your email dated January 14, pertaining to *** *** complaint
The College Network, Inc(“TCN”) is an educational services and eLearning company which provides
study material and support to help its customers pass college equivalency examinations. TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level
TCN is in the process of cancelling *** *** contract per a signed TCN Release and Settlement Agreement
If I can be of further service, please don’t hesitate to contact me
Sincerely,
*** ** ***
Director of Customer Relations
The College Network, Inc
1-

I have reviewed your email dated June 02, pertaining to *** *** complaint
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The College Network, Inc(“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations. TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level
TCN had a 5-Day Cancellation Policy*** *** did not contact TCN within five business days to cancel her contract
*** *** enrolled with TCN on January 20, for the purchase of Comprehensive Learning Modules related to the Associate of Science in Nursing degree program offered by Excelsior College*
TCN would like to take this opportunity to remind *** *** that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCNResourceCenter. Those features were designed to assist TCN customers in reaching their educational goals. The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCNResourceCenter is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home
*** *** program was designed so *** *** can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time)
TCN hopes that *** *** will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults.
If I can be of further service, please don’t hesitate to contact me
Sincerely,
*** ** ***
Director of Customer Relations
The College Network, Inc
1-800-634-
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program
“The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”
*The College Network, Incis not affiliated with ExcelsiorCollege

The College Network Inc(“TCN”) has received and reviewed your email dated May 28, pertaining to *** *** complaint
TCN will send out the Exam Fee check requested by ***
*** within the next 10-business days
Please feel free to call me in the event you have any additional questions
Sincerely,
Bernard ** ***
Director Customer Relations
The College Network, Inc
1-800-634-

I had initially signed up with this company to complete my nursing classes online, however I only used this program a couple times and realized that it wasn't a good program to learn from and when I tried to contact the company about cancelling they told me that was not an optionI do not feel like I should have to pay for this program when I haven't even got to use it and I feel like I was completely misled by the guy that came to my house to talk about the programThere were several facts left out of the information he had given me and I feel like I have been taken advantage of when all I am trying to do is better myself for my family and try to have a successful career

I enrolled in the college network back in for the LPN-BSN program, I did sign the contract which never stated changes in the way the schooling would workI signed up for the convenience of working full time and being able to do school at home and do all the testing onlineWithout my knowledge, a couple months after, all the exams now have to be done at a testing center which you have to pay extra to use the testing centerAlso, having to request exam fees back from the college network, requesting one at a time and they control when you can get your money backI paid off my loan for them months ago of over $10,Now one of the classes that was included in my contract that I've already paid for but have not completed isn't accepted anymore for the transfer school but the college network won't refund me of the class or exam feeI have had to call numerous times to see where my exam fee check was that I requesting before a test in February which was finally received in

I have reviewed your email dated May 05, pertaining to *** *** complaint.">
The College Network, Inc(“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations. TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level
TCN had a 5-Day Cancellation Policy*** *** did not contact TCN within five business days to cancel her contract
*** *** enrolled with TCN on January 30, for the purchase of Comprehensive Learning Modules related to the Bachelor of Science in Nursing degree program offered by Indiana State University
TCN would like to take this opportunity to remind *** *** that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCNResourceCenter. Those features were designed to assist TCN customers in reaching their educational goals. The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCNResourceCenter is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home
*** *** program was designed so *** *** can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time)
TCN hopes that *** *** will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults.
If I can be of further service, please don’t hesitate to contact me
Sincerely,
*** ** ***
Director of Customer Relations
The College Network, Inc
1-800-634-***
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program
“The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”
*The College Network, Incis not affiliated with ExcelsiorCollege

I signed up to enroll in an online LPN to BSN programAbout a year after enrolling in the program, I began to develop significant health issuesThese health issues have caused me to see doctors, and trips to the ERTwo doctors have recommended surgeryMy job does not offer paid time off or any extra benefits that I would need to recoverI want to cancel my contract and stop the monthly paymentsWhen I contacted the credit union handling the loan, they told me to call The College NetworkThe representative at The College Network referred me to a number that has no live person answering, and only gave an email address
I paid majority of the loan, and am trying to cancel so I can focus on paying medical expensesI think this organization may be a scam