The College Network, Inc.

I have been paying Thc College Network for services they have yet to provide me with At this point I could have finished my degree at another college But since I am paying them I can't afford to I have never been late with a payment.They are impossible to contact And when you finally do contact them they put it back onto us saying we have not contacted them That there is no record of contact I was told upon signing that I would be able to take the testing on line from home and the last time I contacted them they said that was impossible That all testing takes place in a classroom I have not used their services d/t the inability to contact and to gain the resources needed to use them At this point I would like to just call everything even and be done paying for something I am not using and have not used I know there has been numerous complaints regarding The College Network I think its time they are held responsible for their actions They say they are there to as

I signed up to enroll in an online LPN to BSN programAbout a year after enrolling in the program, I began to develop significant health issuesThese health issues have caused me to see doctors, and trips to the ERTwo doctors have recommended surgeryMy job does not offer paid time off or any extra benefits that I would need to recoverI want to cancel my contract and stop the monthly paymentsWhen I contacted the credit union handling the loan, they told me to call The College NetworkThe representative at The College Network referred me to a number that has no live person answering, and only gave an email address
I paid majority of the loan, and am trying to cancel so I can focus on paying medical expensesI think this organization may be a scam

Current consumerRequesting release of contract due to medical reasonsI have sent them everything they had requested in regards to this situation and have attempted to correspond with them several timesI have heard nothing backIt has been monthsThey have not even acknowledged receipt of information sent
Cannot get a hold of them in any wayFinancially I am in good standing with them No phone number in order to talk to a live personI can only email them, which I have done several times and have heard nothing!!
I desperately need help!

I signed up to enroll in an online LPN to BSN programAbout a year after enrolling in the program, I began to develop significant health issuesThese health issues have caused me to see doctors, and trips to the ERTwo doctors have recommended surgeryMy job does not offer paid time off or any extra benefits that I would need to recoverI want to cancel my contract and stop the monthly paymentsWhen I contacted the credit union handling the loan, they told me to call The College NetworkThe representative at The College Network referred me to a number that has no live person answering, and only gave an email address
I paid majority of the loan, and am trying to cancel so I can focus on paying medical expensesI think this organization may be a scam

I had initially signed up with this company to complete my nursing classes online, however I only used this program a couple times and realized that it wasn't a good program to learn from and when I tried to contact the company about cancelling they told me that was not an optionI do not feel like I should have to pay for this program when I haven't even got to use it and I feel like I was completely misled by the guy that came to my house to talk about the programThere were several facts left out of the information he had given me and I feel like I have been taken advantage of when all I am trying to do is better myself for my family and try to have a successful career

The College Network Inc(“TCN”) has received and reviewed your email dated February 10, pertaining to *** *** complaint rebuttal
TCN will be sending out *** *** partial refund check within the next 10-business days.
Please feel free to call me in the event you have any additional questions
Sincerely,
*** ** ***
Director Customer Relations
The College Network, Inc
1-800-634-
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I signed up with college network by pressure from salesman, which I feel was misrepresentedHe stated I could cancel at anytime, which I tried to do, and my calls where unanswered , tried to get on website and take classes which I could also not do Never completed not even one assignment and now the total amount is on my credit report I would like to helVe this dept dissolvedBut of course I can't get ahold f anyone to help and after reviewing all the complaints, I am not the only one having problems With them

I enrolled in the college network back in for the LPN-BSN program, I did sign the contract which never stated changes in the way the schooling would workI signed up for the convenience of working full time and being able to do school at home and do all the testing onlineWithout my knowledge, a couple months after, all the exams now have to be done at a testing center which you have to pay extra to use the testing centerAlso, having to request exam fees back from the college network, requesting one at a time and they control when you can get your money backI paid off my loan for them months ago of over $10,Now one of the classes that was included in my contract that I've already paid for but have not completed isn't accepted anymore for the transfer school but the college network won't refund me of the class or exam feeI have had to call numerous times to see where my exam fee check was that I requesting before a test in February which was finally received in

I joined the College Network last yearWhen I joined, a representative came to my home and led me to believe they were part of Excelsior CollegeI did not know they were not part of Excelsior until I had signed the contract At this time I was told that the college network had help and tutors available online when neededThey are not available when needed and they are not ExcelsiorI have tried to email with network issue but was not helpedI have not been able to log into their site for over months

The College Network Inc(“TCN”) has received and reviewed your email dated March 19, pertaining to *** *** complaint
TCN issued a credit to account in the amount of $1,to *** *** on March 25,
Please feel free to call me in the event you have any additional questions
Sincerely,
Bernard ** ***
Director Customer Relations
The College Network, Inc
1-800-634-

I have reviewed your email dated July 08, pertaining to *** *** complaint
"margin: 0in 0in 0pt;">The College Network, Inc(“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations. TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level
TCN had a 5-Day Cancellation Policy*** *** did not contact TCN within five business days to cancel her contract
*** *** enrolled with TCN on December 12, for the purchase of Comprehensive Learning Modules related to the Associate of Science in Nursing degree program offered by Excelsior College*
TCN would like to take this opportunity to remind *** *** that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCNResourceCenter. Those features were designed to assist TCN customers in reaching their educational goals. The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCNResourceCenter is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home
*** ***’s program was designed so *** *** can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time)
TCN hopes that *** *** will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults.
If I can be of further service, please don’t hesitate to contact me
Sincerely,
*** ** ***
Director of Customer Relations
The College Network, Inc
1-800-634-
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program
“The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”
*The College Network, Incis not affiliated with ExcelsiorCollege

I have reviewed your email dated June 02, pertaining to *** *** complaint
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The College Network, Inc(“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations. TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level
TCN had a 5-Day Cancellation Policy*** *** did not contact TCN within five business days to cancel her contract
*** *** enrolled with TCN on January 20, for the purchase of Comprehensive Learning Modules related to the Associate of Science in Nursing degree program offered by Excelsior College*
TCN would like to take this opportunity to remind *** *** that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCNResourceCenter. Those features were designed to assist TCN customers in reaching their educational goals. The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCNResourceCenter is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home
*** *** program was designed so *** *** can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time)
TCN hopes that *** *** will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults.
If I can be of further service, please don’t hesitate to contact me
Sincerely,
*** ** ***
Director of Customer Relations
The College Network, Inc
1-800-634-
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program
“The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”
*The College Network, Incis not affiliated with ExcelsiorCollege

The College Network Inc(“TCN”) has received and reviewed your email dated June 11, pertaining to *** *** complaint
TCN will send out the Exam Fee checks that were requested soon.
Please feel free to call me in the event you have any additional questions
Sincerely,
Bernard JS***
Director Customer Relations
The College Network, Inc
1-800-634-

The College Network Inc(“TCN”) has received and reviewed your email dated May 28, pertaining to *** *** complaint
TCN will send out the Exam Fee check requested by ***
*** within the next 10-business days
Please feel free to call me in the event you have any additional questions
Sincerely,
Bernard ** ***
Director Customer Relations
The College Network, Inc
1-800-634-

I have requested a check for testing almost months ago, with no communication from TCNI was told when I signed up that it would take no more than weeks to process a check requestI cannot get in touch with anyone from this companyI have paid them $and not received the product promised to meI would like a refund for breach of contractThis company has not done anything it promised

The College Network, Inc(“TCN”) has received and reviewed your email dated April 28, 2014, pertaining to *** *** complaint
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TCN is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations. TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level
*** *** signed her purchase agreement for her Bachelor of Science degree program according to its terms on September 13, 2011. At the time she signed her purchase agreement, the program that Ms*** purchased was approved by the California Board of Registered Nursing (the “CBRN”)In December, 2012, the CBRN changed its position and determined that its prior approval was erroneous. TCN is working on solutions to this issue.
TCN believes it has fulfilled its obligations under the contract and that Ms*** is obligated to fulfill its obligations under the contract, specifically to pay TCN for the educational materials and services provided. It should be noted that Ms***’s contract with TCN under the heading Customer Acknowledgment clearly states that TCN customers understand that “TCN is not responsible for changes to state board of nursing or other regulatory requirements, nor is it responsible for changes to state board of nursing or other regulatory requirements, nor is it responsible for the approval of various programs by any boards or agencies.”
However, as a good corporate citizen, and without any admission and without any waiver, at this time TCN is willing to grant Ms***’s request for cancellation under the following conditions:
1. Ms*** execute TCN’s Release and Settlement Agreement; and
2. Upon that execution:
(a) TCN will pay off and close Ms***’s loan in the approximate amount of $5,with Paramount Capital Inc
(b) Monies paid by Ms*** under her contract with TCN will be treated as an “Educational Credit” which can be used by her at any time in the future to complete her advanced non-Certificate TCN educational program using TCN materials.
Please have Ms*** call me and I will make arrangements to forward to her TCN’s Release and Settlement Agreement for her review and approval
Sincerely,
*** ** ***
Director of Customer Relations
The College Network, Inc
1-800-634-***
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program
“The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-ta*** the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”
*The College Network, Incis not affiliated, formally or informally, with ExcelsiorCollege

I have reviewed your email dated January 14, pertaining to *** *** complaint
The College Network, Inc(“TCN”) is an educational services and eLearning company which provides
study material and support to help its customers pass college equivalency examinations. TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level
TCN is in the process of cancelling *** *** contract per a signed TCN Release and Settlement Agreement
If I can be of further service, please don’t hesitate to contact me
Sincerely,
*** ** ***
Director of Customer Relations
The College Network, Inc
1-

I have reviewed your email dated September 28, pertaining to *** *** complaintThe College Network, Inc(“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations. TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s levelTCN has a 5-Day Cancellation Policy*** *** did not contact TCN within five business days to cancel her contract*** *** signed her contract with TCN on September 21, for the purchase of Comprehensive Learning Modules related to the Associate of Science Degree in nursing offered by Excelsior College*. TCN would like to take this opportunity to remind *** *** that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center. Those features were designed to assist TCN customers in reaching their educational goals. The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home*** *** program was designed so she can study when she is ready to study; the TCN staff is here to assist her in obtaining her degree Monday-Friday, from 9:a.mto 7:p.m(Eastern Time)TCN hopes that *** *** will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults. If I can be of further service, please don’t hesitate to contact meSincerely, Bernard ** *** Director of Customer Relations The College Network, Inc1-800-634-** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program“The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locationsIf I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

The College Network Inc(“TCN”) has received and reviewed your email dated June 20, pertaining to *** *** complaint
TCN sent out an exam fee check in the amount of $on June 22, 2015.
Please feel free to call me in the event you have any additional questions
Sincerely,
*** ** ***
Director Customer Relations
The College Network, Inc
1-800-634-

***, here is the response for customer ***Bernie