The College Network, Inc.

The College Network Inc(“TCN”) has received and reviewed your email dated April 6, pertaining to *** *** complaint
I have sent the TCN accounting department a follow up
email regarding *** *** Exam Fee checks to ensure they are sent shortly
Please feel free to call me in the event you have any additional questions
Sincerely,
*** ** ***
Director Customer Relations
The College Network, Inc
1-800-634-

I have reviewed your email dated May 05, pertaining to *** *** complaint.">
The College Network, Inc(“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations. TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level
TCN had a 5-Day Cancellation Policy*** *** did not contact TCN within five business days to cancel her contract
*** *** enrolled with TCN on January 30, for the purchase of Comprehensive Learning Modules related to the Bachelor of Science in Nursing degree program offered by Indiana State University
TCN would like to take this opportunity to remind *** *** that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCNResourceCenter. Those features were designed to assist TCN customers in reaching their educational goals. The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCNResourceCenter is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home
*** *** program was designed so *** *** can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time)
TCN hopes that *** *** will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults.
If I can be of further service, please don’t hesitate to contact me
Sincerely,
*** ** ***
Director of Customer Relations
The College Network, Inc
1-800-634-***
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program
“The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”
*The College Network, Incis not affiliated with ExcelsiorCollege

The College Network Inc(“TCN”) has received and reviewed your email dated July 24, pertaining to *** *** complaint
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TCN is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations. TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level
signed her Purchase Agreement and all applicable documentation for her degree program on March 27,
However, as a good corporate citizen TCN is willing to grant *** *** request for cancellation under the following conditions
TCN requests that *** *** execute TCN’s Release and Settlement Agreement
TCN will recall and close *** *** loan in the approximate amount of $4,with *** *** ***, Inc
Monies retained by TCN will be treated as an “Educational Credit” which can be utilized by *** *** at any time in the future to complete her non Certificate TCN educational program using TCN materials
Please have *** *** call me at her convenience and I will send her TCN’s Release and Settlement Agreement for her review and signature.
Sincerely,
*** ** ***
Director Customer Relations
The College Network, Inc
1-800-634-

The College Network Inc(“TCN”) has received and reviewed your email dated June 20, pertaining to *** *** complaint
Again, TCN has no record of *** cancelling her contract with business daysIn fact, TCN has record of *** completed her Guidance Call on May 21, which is well after the 5-day cancel period
However, as a good corporate citizen TCN is willing to remover ***s unused exam fees from her contractThis would result in a credit of approximately $1,
Please have *** call me to discuss this option further
Sincerely,
*** ** ***
Director Customer Relations
The College Network, Inc
1-800-634-

I have reviewed your email dated September 18, pertaining to *** *** complaint
"margin: 0in 0in 0pt;">The College Network, Inc(“TCN”) is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations. TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level
TCN had a 3-Day Cancellation Policy*** *** did not contact TCN within three business days to cancel her contract
*** *** enrolled with TCN on January 24, for the purchase of Comprehensive Learning Modules related to the Associate of Science in Nursing degree program offered by Excelsior College*TCN will be sending out *** *** Test
Fee check in the next 7-days
TCN would like to take this opportunity to remind *** *** that her TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCNResourceCenter. Those features were designed to assist TCN customers in reaching their educational goals. The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCNResourceCenter is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home
*** *** program was designed so *** *** can study when she is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time)
TCN hopes that *** *** will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults.
If I can be of further service, please don’t hesitate to contact me
Sincerely,
Director of Customer Relations
The College Network, Inc
1-800-634-
** The following is a copy of TCN’s testing guarantee, which is a part of TCN’s contract that customers receive on the day they sign up for their degree program
“The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

I financed my nursing material and testing through the college networkAs per contract and verbal communication with the college network, they are to send me reimbursement checks within two weeks of requesting the checksI requested the first reimbursement check ($345.00) on December 8th (Micro Test)I requested the second reimbursement check ($460.00) on January 11th (Anatomy and Physiology Test)I requested the third reimbursement check ($345.00) on February 15th (Health and Safety Test)When you contact the Academic Advisor, they state the status is "in process" but are unable to give me any more information

I see my circumstances are in no way uniqueWe've all had our money basically taking form us under pretensesThere isn't even a way to talk to College NetworkThe people that we talk to are only hired to give academic support., but have nothing to do with our money at allwe all need to start a class action suit against themWhy not?

I would like to withdraw from the program and have financial ties severed with this company I have made numerous attempts no one to speak to and told I am looking to drop out of program but told to email request to [email protected] it is an invalid email and when I call the number provided from their websit the operator gave me the same email and a number that brings you to the email address then hanhs up she said they dont give refunds and hung up her name was Karen please help I have medical issues that prevent me from goi g on with the program

When I first signed up with The College Network in February 2014, I was told by my academic advisor that the best option for me was to finance all of my exam fees in with the loan I was taking out through them so when it came time after all the lessons and quizzes were complete, I wouldn't have to try to come up with the money I was told by my advisor that all I had to do after completing the lessons and quizzes at the end of each class was to contact The College Network and submit a request for a check to be sent to me so I could pay for and schedule my exam to receive college credit hours I was told to allow 2-weeks to receive my check in the mail Well, the first time I submitted a request it took MONTHS to receive the check Now, it has been over a YEAR since I submitted the request for the check for my Lifespan Developmental Psychology exam fee, and over MONTHS since I submitted the request for my Analysis and Interpretation of Literature exam fee Every time I call t

I enrolled with The College Network to assist me with studies to pursue my Associates degree in NursingMy account has been paid in full for quite some timeI have requested a "test fee" reimbursement via fax for a CLEP exam I paid for (out of pocket), passed and sent resultsThis took place in July of I have spoken to advisors who continue to tell me this payment is being processedI have e-mailed the accounting department of TCN with no responseI have more request for testing fees and I have had NO success in contacting anyone that can help

The College Network Inc(“TCN”) has received and reviewed your email dated November 03, pertaining to *** *** complaint rebuttal
TCN is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations. TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level
*** *** signed her Purchase Agreement and all applicable documentation for her degree program on May 22,
However, as a good corporate citizen TCN is willing to grant *** *** request for cancellation under the following conditions
TCN requests that *** *** execute TCN’s Release and Settlement Agreement
TCN will pay off and close *** *** loan in the approximate amount of $11,with ** *** *** Credit Union formerly known as *** *** Credit Union
Monies retained by TCN will be treated as an “Educational Credit” which can be utilized by *** *** at any time in the future to complete her non Certificate TCN educational program using TCN materials
Please have *** *** call me at her convenience and I will send her TCN’s Release and Settlement Agreement for her review and signature.
Sincerely,
*** ** ***
Director Customer Relations
The College Network, Inc
1-800-634-

The College Network Inc(“TCN”) has received and reviewed your email dated October 03, pertaining to *** *** complaint
"margin: 0in 0in 0pt;">
TCN is in the process of cancelling *** *** account
Please feel free to call me in the event you have any additional questions
Sincerely,
*** ** ***
Director Customer Relations
The College Network, Inc
1-800-634-

The College Network has not sent me my exam fee to set up final test for grade once class module is completed onlineAccording to the contract, processing should take 6-12weeksI called for test fee on April 29th and called again on 8- and was told it was still in processingThese classes are time sensitiveIt has been 1/years and I have only completed class due to the said issues with The College NetworkI would like contract to be void at this time as it is clear they are not honoring their end of contractThe first class took me over a year to complete for same reasonThis is my second complaint with this company. Refund and /or void contractRegards,*** ***

The College Network Inc(“TCN”) has received and reviewed your email dated November 03, pertaining to *** *** complaint rebuttal
TCN is an educational services and eLearning company which provides study material and support to help its customers pass college equivalency examinations. TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level
*** *** signed her Purchase Agreement and all applicable documentation for her degree program on July 17,
However, as a good corporate citizen TCN is willing to grant *** *** request for cancellation under the following conditions
TCN requests that *** *** execute TCN’s Release and Settlement Agreement
TCN will pay off and close *** *** loan in the approximate amount of $5,with ** *** *** Credit Union formerly known as *** *** Credit Union
Monies retained by TCN will be treated as an “Educational Credit” which can be utilized by *** *** at any time in the future to complete her non Certificate TCN educational program using TCN materials
Please have *** *** call me at her convenience and I will send her TCN’s Release and Settlement Agreement for her review and signature.
Sincerely,
*** ** ***
Director Customer Relations
The College Network, Inc
1-800-634-

The College Network Inc(“TCN”) has received and reviewed your email dated November 17, pertaining to *** *** complaint
TCN will be sending out *** ***
requested Test Fee Check within the next 7-business days
Please feel free to call me if you have any additional questions
Sincerely,
*** ** ***
Director Customer Relations
The College Network, Inc
1-800-634-
***

I have reviewed your email dated April 1, pertaining to *** *** complaint
The College Network, Inc(“TCN”) is an educational services and eLearning company which provides study
material and support to help its customers pass college equivalency examinations. TCN has assisted many customers in obtaining their degrees at the Associate, Bachelor’s or Master’s level
TCN had a 5-Day Cancellation Policy*** *** did not contact TCN within five business days to cancel her contract
*** *** enrolled with TCN on October 30, for the purchase of Comprehensive Learning Modules related to the Bachelors of Science in Nursing degree program offered by Indiana State University.
TCN would like to take this opportunity to remind *** *** that his TCN program has a “Lifetime Guarantee”, including a testing guarantee**In addition, TCN has developed the Academic Guidance Planner and TCN Resource Center. Those features were designed to assist TCN customers in reaching their educational goals. The Academic Guidance Planner offers resources to help TCN customers determine what type of learner they are and the best way for them to study, organize their studies, and have a point of reference for their degree program progressionThe TCN Resource Center is a learning environment that allows TCN customers to access their Comprehensive Learning Module program in an online, interactive format. TCN also offers customers online practice testing and the ability to take examinations in the comfort of your home
*** *** program was designed so he can study when he is ready to study; the TCN staff is here to assist in obtaining her degree Monday-Friday, from 8:a.mto 9:p.m(Eastern Time)
TCN hopes that *** *** will decide to allow us to help her obtain her dream of achieving an advanced degreeTCN’s mission is to make quality education as accessible and affordable as possible for working adults.
If I can be of further service, please don’t hesitate to contact me
Sincerely,
Bernard ** ***
Director of Customer Relations
The College Network, Inc
1-800-634-
“The College Network, Incagrees to provide to all customers in good standing the following support for the Comprehensive Learning Modules purchased as long as I have taken at least one of the tests related to the Comprehensive Learning Modules purchased every twelve months from the purchase date forward: Free updated versions of the Comprehensive Learning Modules (shipping and handling may apply) for the duration of my testing program with The College Network, Incand assistance in obtaining information and identifying test site locations
If I have not passed the CLEP, DANTES or Excelsior College* Exam for a particular TCN Comprehensive Learning Module after two attempts, TCN will pay the future cost of re-taking the exam in question, up to the maximum attempts allowed (if any) by CLEP, DANTES, or Excelsior College*Additionally, TCN will provide me with specific study plans with one of its Academic Advisors and/or the use of an approved tutor in my local areaApproval and assignment of a special tutor is solely at the discretion of The College Network, Inc.”

The College Network Inc(“TCN”) has received and reviewed your email dated September 26, pertaining to *** *** complaint rebuttal
*** *** purchased his educational program on June 13, Please note: All TCN Lifetime Credits (LTC) for customers must be utilized via program usage there are no refund of LTCsIn the event, *** *** decides he does not want to cancel he will continue to be responsible for the balance owed on his account/loan
Please feel free to call me if you have any additional questions
Sincerely,
*** ** ***
Director Customer Relations
The College Network, Inc
1-800-634-

College Network owes me two checks $each, one was frm October They contract out their customer service and I have emailed several times with no response The answering service says they are sending out checks, but mine have been pending for a year and a half I have more tests too I just want the money returned as part of the contract I cannot believe they can get away with this

I was somewhat forced into signing a contract with TCNi was scammed by themI was told that I could bridge from LPN-RNthis company has now closed down and I have no access to their materials nor do I want themThanks to TCN, I have a loan out with W* *** ***I am wanting the loan to be settledUnfortunately, I am unable to find someone who can help me

The content provided by The College Network for the courses is not applicable to the content on the testsIn all cases I have had to purchase additional information (from outside sources) as I was failing the exams (3+ times) with their contentI literally thought I was in the wrong test for the courses as the content was so far off what was providedIn addition they provide an email address for customer service related issues that no one ever answersIf you get ahold of someone on the phone they are quick to tell you they do not work for the customer service department or The College Network at all and wish they could helpI have written them 10+ emails within the last couple months and have not received one responseAdditionally, I have not been reimbursed for my last two examsThe first one was submitted months agoI called someone in the Academic Support Department to discuss the many issues I am having and advised him that I want to cancel my contract, as they are in breac