The Retail Equation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I appreciate the transaction [redacted] being removed from my profile, but it is not even close to the resolution I asked for, and the business did not address any of my complaints.I want the FIVE returns I made with receipts to be removed from my profile, since they were legitimate and non-fraudulent returnsAdditionally, what guarantee do I have that they will not just reject future legitimate with receipt returns? Can they provide that in writing? If they cannot, I will have to file a Revdex.com complaint against [redacted] Regards, [redacted]

Dear Mr***, After thorough review of your RAR, Best Buy has removed return transactions [redacted] & [redacted] from your return historyThe Retail Equation has amended your Return Activity FilePlease note, the day waiting period has also been removedPlease feel free to return your unwanted Best Buy merchandise at any Best Buy store location Regards, The Retail Equation Customer Service

Dear Ms***,The Retail Equation is contracted by Sephora to gather and store their return dataThe Retail Equation does not have the authority nor permission from Sephora to remove their informationPlease feel free to visit Sephora’s website (Privacy Policy tab) for detailed information on how they collect data and what they use the data forRegards,The Retail EquationCustomer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Does not take consumer seriously and is only a retail company.We will not change our (consumer) web site Regards, [redacted] ***

Dear Consumer, After thorough review of your RAR, The [redacted] has found that return [redacted] - [redacted] was not in errorHowever, The [redacted] has temporarily re-established your ability to conduct returns between July 5th – July 30thPlease keep in mind that there are a few ways to prevent future denials for non-receipted returns with original tender of store credit - Always keep your paper or electronic receiptThis speeds up the transaction time and makes your return a receipted return-The most effective way to prevent future denials is to use credit/debit cards or customer agreements for your in-store purchasesThis allows our cashiers the ability to use our Receipt Lookup functionality to locate your receipt on subsequent returns -Store credits should be used minimally and as an exception onlyStore credits typically arise from prior non-receipted returnsReceipted returns where store credit was used on the original receipt are treated as non-receipted returns and are therefore subject to system approvalAlso, utilizing store credits issued to others can negatively impact your ability to make future non-receipted returns-If you are a contractor or a PRO customer, signing up for the PRO Xtra program can help you maintain your receipts online, receive electronic receipts and offer many additional benefitsIf you are interested in this program, please visit your local The [redacted] store’s PRO desk Regards, The Retail Equation Customer Service

Dear [redacted] ***, Thank you for reaching out with your concerns, however [redacted] is unable to accommodate your request to have the transactions removed from the Returns Activity ReportAfter reviewing your request, [redacted] would have made the decision to authorize the non-receipted return that you attemptedWe do see though that you made the return successfully on 2/Please note that it is best to return with your receiptFuture non-receipted returns are subject to not being approved in [redacted] ’s systemFor your convenience, [redacted] offers their clients the option to have their receipt printed and/or emailed as well as the stores now have the ability to loboth your online and in-store purchases by using any of the following cards ( [redacted] /Debit/Credit Card )that were associated to that purchase for up to rolling monthsRegards,The Retail Equation866-407-

Dear Consumer, After thorough review of your RAR, [redacted] has removed transactions [redacted] , [redacted] and [redacted] from your fileThe Retail Equation has amended your Return Activity FilePlease note, the day waiting period has also been removed If you believe your RAR still contains an error, you may submit into your Return Activity File a consumer statement up to words in length to explain items in your file Regards, The Retail Equation Customer Service

Dear Consumer,After thorough review of your RAR, The Home Depot has found that return [redacted] was not in errorPlease keep in mind that The Home Depot can retrieve receipt information if the original credit card, debit card or a blank check is present with the account numbers that were used to make the purchaseThe use of store credits not issued directly to you or letting others use your store credits may also impact your ability to conduct returnsAlso please note that store credit purchased items if returned are treated as non-receiptedIf a valid receipt is presented and the item has not been purchased using store credits Home Depot will gladly refund the receipt · Utilize credit cards and customer agreements for purchasesWhen you have to return something the returns cashier can utilize the receipt look up function using the card or customer agreement numbers used in the original transaction · Also be aware that using store credits NOT issued to you may affect your ability to make NON-RECEIPTED returns or receipted returns purchased w/store credits · If you’re a contractor, sign up for Pro Loyalty ProgramYou may then utilize and maintain receipts on-line as well as other benefits · Maintain the original receipts for future returns Regards, The Retail Equation

Dear Mr [redacted] We understand that you have since returned to a [redacted] store in [redacted] **Please understand that the management inside a [redacted] store will be unable to assist you with this complaintWe apologies if a [redacted] store level employee provided you incorrect information, the statement you referenced in your complaint of “THEY HAVE NO INVOLVEMENT IN THIS DECISION” is incorrect informationThe decision to uphold the warning which you received on September 20th, comes directly from [redacted] ***’s corporate office Regards, The Retail Equation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint Following is correspondence from The Return Equation: "Thank you for reaching out with your concerns [redacted] is able to accommodate your request to have the [redacted] transaction [redacted] -SPH removed from the Returns Activity Report since the original purchase was located [redacted] can also make exceptions and authorize a non-receipted return that you attemptBy calling TRE you can begin the dispute process to potentially have a non-receipted return go through [redacted] has made changes to their non-receipted return policy and have placed some limits [redacted] understands that tightening a return policy is always a risk to the client experience but [redacted] has taken that into consideration before doing so by providing email receipts, printed receipts, gift receipts, and receipt look if you used your Beauty Insider account/Debit/Credit Card or made your purchase onlineWith that said, just note that Sephoar's POS only keeps purchase history in a rolling daysPlease be advised that it is best to shop with your receiptFuture non-receipted returns are subject to not being approved in our system." While The Return Equation offered to erase the specific transaction that initiated my complaint to the Revdex.com, they did not address the primary issue at hand: their storage of my personal dataFollowing is text from my original complaint to the Revdex.com and my desired outcomes: "1) I want all of my purchase history and personal information ERASED from The Return EquationI do NOT consent to The Return Equation's storage of my personal information for ANY reasonTo be completely

Dear Ms [redacted] , Thank you for your time and patienceIt appears that on August 13th, The Home Depot re-processed your return successfullyPlease keep in mind the following when purchasing and returning at The Home Depot - Always keep your paper or electronic receiptThis speeds up the transaction time and makes your return a receipted return - The most effective way to prevent future denials is to use credit/debit cards or customer agreements for your in-store purchasesThis allows our cashiers the ability to use our Receipt Lookup functionality to locate your receipt on subsequent returns - Store credits should be used minimally and as an exception onlyStore credits typically arise from prior non-receipted returnsReceipted returns where store credit was used on the original receipt are treated as non-receipted returns and are therefore subject to system approvalAlso, utilizing store credits issued to others can negatively impact your ability to make future non-receipted returns - If you are a contractor or a PRO customer, signing up for the PRO Xtra program can help you maintain your receipts online, receive electronic receipts and offer many additional benefitsIf you are interested in this program, please visit your local The Home Depot store’s PRO desk

Dear Ms [redacted] , We manage the merchandise return database for [redacted] and understand that you have requested that your return history information be deleted from [redacted] ’s database Pursuant to that request, we have removed all of your personal information and all information about your past merchandise returns at [redacted] from [redacted] ’s database effective January 26th, You should understand that should you return any merchandise in the future, or make returns using a different identifier; a new return history will be created.Regards,The Retail Equation

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Follow Up to Closed Complaint: [redacted] Transaction ID for newly issued Warning: [redacted] Upon being told that the denial period was removed from my account, I went to the store to complete the return that was initially denied and was warned once again upon completion by the sales associateAfter resolution on the former complaint, The Retail Equation sent me a return report which is still inaccurate for the following reasons and also I believe are the cause for my inconvenience: - [redacted] ; [redacted] : The other two returns from October 6th appear on the report, which were returned and repurchasedThe transaction which triggered the last warning was removed, but not the others- [redacted] : I purchased the extended warranty at time of purchaseThe company's procedure for fulfilling the warranty claim is done by completing a return which is out of my control and should not be reported on my return activity report since it is not a return; it is fulfilling an extended warranty- [redacted] : Again, I purchased the extended warranty at time of purchaseThe company's procedure for fulfilling the warranty claim is done by completing a return which is out of my control and should not be reported on my return activity report since it is not a return; it is fulfilling an extended warrantyI understand that my behavior may be out of the in comparison to typical [redacted] customers due to: - More purchases than the typical consumer, I purchase from [redacted] at least once a month- More purchases of extended warranty plans; I purchase on everything due to good experiences in my past- All my purchases are linked through my [redacted] credit card, I use no other form of payment which groups the many purchases I have into a large account versus others will use many types of paymentHowever, I feel the logic behind warning for fraudulent return activity on my account is inaccurate and is causing much inconvenience.Desired Outcome: Please remove the four listed transactions from my return activity since they do not qualify as returns in my controlPlease also update the logic for my account taking into consideration the quantity of items purchased at [redacted] ***Please complete this over the next seven business days and please send updated report and communication when completed

Dear MsNiemczyk, Thank you for bringing this to our attentionWe appreciate your patience during this timeThe Retail Equation is contracted by The Home Depot to gather and store return dataWe do not make any of The Home Depot's return policiesWe did forward your complaint to The Home Depot's corporate office for reviewAfter thorough review of your return activity report (RAR), The Home Depot has found that transaction [redacted] was not in errorThe reason for the denial was due to the high dollar non-receipted return and also using store credits issued to othersThe Home Depot does have the right to limit these types of returns even on the first attemptHowever, The Home Depot has decided to allow a period of days starting on 4/2/in which you may return your item back to The Home DepotPlease feel free to contact The Retail Equation directly with any questions you may have Thank you, The Retail Equation 866-407-

Dear Ms. ***, We manage the merchandise return database for [redacted] and understand that you have requested that your return history information be deleted from Bon-Ton Store’s database. Pursuant to that request, we have removed all of your personal information and all information about your past merchandise returns at [redacted] ***s from [redacted] ***’s database effective February 9th, 2016. You should understand that should you return any merchandise in the future, or make returns using a different identifier; a new return history will be created. If you have any questions, please call. Regards, The Retail Equation Customer Service 1-800-652-2331

Dear Ms. [redacted] , After thorough review of your RAR, [redacted] has found that return [redacted] was not in error. [redacted] has reviewed your situation and due to your total return history, you will no longer be able to make returns at [redacted] without having a receipt.... Regards,The Retail Equation

Dear Ms***, At the time of the return, your receipt was not scanned or entered into the system, at that point it was considered a non-receipted returnPlease return your unwanted items to any [redacted] location before December 31st, Also, please feel free to visit the [redacted] website for more information about their data collection process, what data they collect and how they use itPlease understand that The Retail Equation is contracted by [redacted] to gather and store their return data, The Retail Equation does not have the authority to remove or change their data, no further changes or accommodations have been authorized by [redacted] **.Regards,The Retail Equation

Dear Ms [redacted] , After thorough review of your RAR, Best Buy has removed the return transaction [redacted] from your return historyThe Retail Equation has amended your Return Activity FilePlease note, the day waiting period has also been removed If you believe your RAR still contains an error, you may submit into your Return Activity File a consumer statement up to words in length to explain items in your file To submit a consumer statement into your Return Activity File for disclosure, please reference the transaction number for the return(s) you wish to dispute Please mail your consumer statement via the U.SPostal Service to The Retail Equation using the information listed below: Address: RAR (Return Activity Report)The Retail EquationP.OBox 51373Irvine, CA 92619- Regards,The Retail EquationCustomer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am not happy with any party storing my Driver's License data - there are hackers - and identity thieves - and Anonymous - who are able to access the most secure business and government websites I request the Retail Equation delete any data that they have stored about me from their computers Said storage was never authorized by me Regards, [redacted]