The Retail Equation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am still waiting for my request to be replied As off now, the information I requested is still not provided Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I asked for the ability to make returns and this was not addressedAlso, this company is storing my personal information on their servers against my will [redacted] does not let customers know that this shady company is collecting my information, making this a clear violation of privacyI don't accept this response and I want this situation explained to [redacted] and someone from [redacted] to contact me at the phone number I provided This is the most canned response I have ever seen Regards, [redacted]

Dear Mr [redacted] , After reviewing your complaint, Best Buy has removed the return transactions from your return historyThe Retail Equation has amended your Return Activity File [redacted] Price matching and exchanges are treated as returns in Best Buy’s systemPlease note that any transactions you disputed for price matching and or exchanges will remain on your Return Activity Report (RAR)An amended Return Activity Report will be emailed to you within the next hours Regards,The Retail EquationCustomer Service866-407-

Dear Ms [redacted] , Thank you for reaching out with your concerns over being declined for future non-receipted returns at [redacted] After reviewing your request, [redacted] has made the decision to authorize the non-receipted return that you attemptedYou will have between 3/23/2015-4/6/to conduct this return in any [redacted] store Please be advised that it is best to shop with your receiptFuture non-receipted returns are subject to not being approved in [redacted] 's systemFor your convenience, [redacted] offer's printed receipts, the ability to have receipts emailed to you as well as the ability to look up your receipt and purchases if you used your [redacted] account/Debit/Credit Card or made your purchase onlineWith that said, just note that our POS only keeps purchase history in a rolling days Regards, The Retail Equation

Thank you for your patience during this timeThe Retail Equation would like this time now to respond to Mr***s complaints/requests 1.Incorrect calculation on https://www.theretailequation.com/Consumers/FAQ Company states they block 1% of all consumers from making a returnIs there any data to prove it is %? Maybe it is 2%? The Retail Equation’s response: The TRE solution is designed to identify the percent of consumers whose behaviors mimic return fraud or abuse, and then, in conjunction with our retailer client’s processes, warn or decline those consumers making a returnThese statistics are based from regular internal analysis of our service, which shows that we approve 98.97% of all returns processed through the Verify® return authorization serviceWhile this percentage may vary slightly by retailer and by season, it has been consistent enough over the year life of the company to base these FAQs upon 2.Company also states on Revdex.com.org they only track id's and do not issue blocks of returnsThis is advertisingThe Retail Equation is a data harvesting company that needs to be subjected to regulation The Retail Equation’s response: TRE offers a very detailed FAQ list on our consumer web site that clearly describes the service we provide to retailers and how we collect, store, and utilize the data to prevent retail fraudWe also offer a consumer call center to assist any consumers with questions regarding warning or declines The desired settlement is described as: •Change the wording on their websiteIf there are quantity – % means quantity and 99% means quantity; % does not mean a small amount and 99% a large amountPlease eliminate numbers from your website because I am 99% sure that your numbers are not accurate The Retail Equation’s response: Based on the results listed above, the 99% and 1% are accurate figuresWe will not eliminate them from our web site, but since they may vary slightly over time we will add the word “approximately” to the first use of each metric in the FAQ list Regards, The Retail Equation

Dear Ms [redacted] , Thank you for reaching out with your concerns over being declined for future non-receipted returns and for your business After reviewing your request, [redacted] has made the decision to authorize the non-receipted return that you attemptedYou will have between 1/6/ – 1/21/to conduct this return in any [redacted] store [redacted] has made changes to their non-receipted return policy and have placed some limits [redacted] understands that tightening a return policy is always a risk to the client experience they have taken that into consideration before doing so by providing email receipts, printed receipts, gift receipts, and receipt look if you used your Beauty Insider account/Debit/Credit Card or made your purchase online With that said, just note that [redacted] 's POS only keeps purchase history in a rolling days For your convenience, [redacted] does offer gift receipts at our storesPlease be advised that future non-receipted returns are subject to not being approved in [redacted] 's system.Regards,The Retail Equation

Dear Consumer, The reason for this denial was due to the non-receipted nature of the returnThe [redacted] does limit the non-receipted returns they process at their stores, even if it's your first attempted returnPlease feel free to return your unwanted [redacted] items to any The [redacted] store before July 30thAfter the approval window expires The [redacted] can still process your receipted returnsPlease keep in mind these helpful tips; - Always keep your paper or electronic receiptThis speeds up the transaction time and makes your return a receipted return.- The most effective way to prevent future denials is to use credit/debit cards or customer agreements for your in-store purchasesThis allows our cashiers the ability to use our Receipt Lookup functionality to locate your receipt on subsequent returns- Store credits should be used minimally and as an exception onlyStore credits typically arise from prior non-receipted returnsReceipted returns where store credit was used on the original receipt are treated as non-receipted returns and are therefore subject to system approvalAlso, utilizing store credits issued to others can negatively impact your ability to make future non-receipted returns.- If you are a contractor or a PRO customer, signing up for the PRO Xtra program can help you maintain your receipts online, receive electronic receipts and offer many additional benefitsIf you are interested in this program, please visit your local The [redacted] store’s PRO desk

Dear Ms***,Thank you for reaching out with your concerns over being declined for future non-receipted returns and for your business After reviewing your request, Sephora has made the decision to authorize the non-receipted return that you attemptedYou will have between 12/17/2015-12/31/to conduct this return in any of our stores Sephora has made changes to their non-receipted return policy and have placed some limitsSephora understands that tightening a return policy is always a risk to the client experience but they have taken that into consideration before doing so by providing email receipts, printed receipts, gift receipts, and receipt look if you used your Beauty Insider account/Debit/Credit Card or made your purchase online With that said, just note that [redacted] POS only keeps purchase history in a rolling days For your convenience, Sephora offers gift receipts at our storesPlease be advised that future non-receipted returns are subject to not being approved in [redacted] systemRegards,The Retail Equation

Dear Mr [redacted] ,Thank you for your patience during this timeWe's also like to thank you for the additional information you were able to provide us during this investigationDuring one of your conversations with our staff here at The Retail Equation you were able to clarify what your 'Desired Settlement' meantThe Retail Equation understands that you are requesting for the warning which you received after making a receipted return at [redacted] removed/liftedWe were able to forward your request to [redacted] for further reviewAt this point The Retail Equation does not have the authority to remove the warning which has placed you on a day waiting period for future returns at [redacted] ***Please understand that The Retail Equation is only contracted by [redacted] to gather and store their return dataThis information is only used for return authorization purposes at [redacted] *** Regards,The Retail Equation

Dear Consumer, The Home Depot does limit returns made at their storesThe Home Depot limits non-receipted returns and also store credit purchased items regardless of receiptIn this case , yes the store credit was issued to you however, The Home Depot has the right to limit the returns they acceptPlease feel free to visit The Home Depot's website for more informationAlso please note, The Retail Equation does not nor cannot change The Home Depot's policies, guidelines or procedures they have established for their companyThe Retail Equation is contracted by The Home Depot to gather and store return data only Regards, The Retail Equation http://www.homedepot.com/c/Privacy_Security

Revdex.com: I have reviewed the recent response from The Retail Equation in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaintFollowing is correspondence from The Return Equation: We manage the merchandise return database for [redacted] and understand that you have requested that your return history information be deleted from [redacted] ’s database Pursuant to that request, we have removed all of your personal information and all information about your past merchandise returns at [redacted] from [redacted] ’s database effective January 26th, You should understand that should you return any merchandise in the future, or make returns using a different identifier; a new return history will be created Regards, The Retail Equation My original complaint to the Revdex.com indicated very clear desired outcomes: “I want all of my purchase history and personal information ERASED from The Return EquationI do NOT consent to The Return Equation's storage of my personal information for ANY reasonTo be completely

Dear Ms***, After thorough review, The [redacted] has temporarily (2/19-3/05) re-established your ability to conduct returnsPlease keep in mind that The [redacted] can retrieve receipt information if the original credit card, debit card or a blank check is present with the account numbers that were used to make the purchaseThe use of store credits not issued directly to you or letting others use your store credits may also impact your ability to conduct returnsAlso please note that store credit purchased items if returned are treated as non-receiptedThe Retail Equation will email you a copy of your Return Activity ReportThis report is a list of all your TRE stored returns with The [redacted] ***The Retail Equation does not have permission from The [redacted] to remove your information from our systemPlease visit The [redacted] ***’s privacy and security portion of their website for further detail on data collection ( [redacted] ) •Utilize credit cards and customer agreements for purchasesWhen you have to return something the returns cashier can utilize the receipt look up function using the card or customer agreement numbers used in the original transaction •Also be aware that using store credits NOT issued to you may affect your ability to make NON-RECEIPTED returns or receipted returns purchased w/store credits •If you’re a contractor, sign up for Pro Loyalty ProgramYou may then utilize and maintain receipts on-line as well as other benefits •Maintain the original receipts for future returns Regards, The [redacted] ***

Dear Mr [redacted] , After thorough review of your RAR, The [redacted] has found that return-THD was not in errorHowever, The [redacted] has temporarily (June 14th – July 15th) re-established your ability to conduct returnsPlease keep in mind that The [redacted] can retrieve receipt information if the original credit card, debit card or a blank check is present with the account numbers that were used to make the purchaseThe use of store credits not issued directly to you or letting others use your store credits may also impact your ability to conduct returnsAlso please note that store credit purchased items if returned are treated as non-receipted- Always keep your paper or electronic receiptThis speeds up the transaction time and makes your return a receipted return.- The most effective way to prevent future denials is to use credit/debit cards or customer agreements for your in-store purchasesThis allows our cashiers the ability to use our Receipt Lookup functionality to locate your receipt on subsequent returns- Store credits should be used minimally and as an exception onlyStore credits typically arise from prior non-receipted returnsReceipted returns where store credit was used on the original receipt are treated as non-receipted returns and are therefore subject to system approvalAlso, utilizing store credits issued to others can negatively impact your ability to make future non-receipted returns.- If you are a contractor or a PRO customer, signing up for the PRO Xtra program can help you maintain your receipts online, receive electronic receipts and offer many additional benefitsIf you are interested in this program, please visit your local The [redacted] store’s PRO desk.- Or ensure all PAR’s are having their PRO XTRA account holders use their information when processing sales and/or returnsThe benefits as well as customer service is endless, and allows the systems receipt lookup functionality to always locate their receipt, thus avoiding a denial

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Lovely Retail Equation rep I am glad you are being contracted by The Home DepotYou do not make any of The Home Depot's return policies it sounds likeI am asking you than what are The Home Depot return policies you follow It is you to decide of the denial I understandSo you have to follow some rules to say yes or no, please tell me about it, cause I don't know what they are I am glad Home Depot's corporate had spent precious time to review my ""NO PREVIOUS ACTIVITY AT ALL REPORT""I am so sorry but I keep looking at the same report, the one you were so kind to send me earlier, and I don' see any previous transactions listed at allI can provide you with the report if you want.,but I am assuming you have the same report, have you ? The report, under the denial paragraph doesn't mention anything about the high dollar non-receipted returnWhat it says is this: "" Your return was declined due to your return activity at the retailerReturns are declined for up to days from the date of this denial."" That's what it says Ones again I don't see any previous transaction listed on the report I don't know what was making you to believe, at the time of the transaction, that I was using store credits issued to others Looks to me like another argument from out of nowhere So The Home Depot does have the right to limit of what types of returns? So far none of your arguments seems to make any kind of sense Thanks for offer to contact Retail Equation directly, but you know what, check your recordsIt should show you I already had contacted you at least twiceAny time I have called I was instructed to contact Home Depot head quarters, with no reasonable explanation from you guys of your denial decisionAnd you know what, I have called Home Depot headquarters too And I have heard from them to contact you What am I a ping pong ball or dummy from Jerry Springer show ? Please give me the sensible reason for your decision, cause your arguments presented didn't buy me at all Thank you, Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The store credit was issued to me which was used in the purchase If Retail Equation, Inc/ Home Depot have any information that the store credit used was not belong to me, I would like to get the detail information on the store credit that used in my purchase that lead to the return denial Regards, [redacted]

Dear Consumer,The Retail Equation replied to your written dispute on October 22nd, The [redacted] will accept the return of your unwanted items till November 23rd, Please feel free to return your unwanted items to any [redacted] store location.Regards,The Retail Equation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe store credit was issued to me which was used in the purchase If Retail Equation, Inc/ Home Depot have any information that the store credit used was not belong to me, I would like to get the detail information on the store credit that used in my purchase that lead to the return denial Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I have a project that is now complete and have waited over days since the purchase and am prevented from making my returns of new and unused items to Home Depot by The Retail Equation.Home Depot reports that The Retail Equation stipulated that I should wait an additional days to be allowed returns againI have waited another days and still am not allowed to make my Hope Depot returns by The Retail Equation.I want to be able to again make returns to Home Depot and ask that my account again be enabled to do so by The Retail Equation] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I know what [redacted] showing is correct It has been three years since the returnsWhen I went to return items I didn't take receipt because the cashier at [redacted] ( [redacted] ) looked them up on my credit card and found the purchasesEach time they ran my driver's license and I guess it went against meMy problem is three things:Retail Equation said record should have been cleared within a month periodIt's been years since the last return [redacted] is the only that does this against people's credit recordI took my son and husband in the store to see what would happen Their CA id's were rejected alsoI want to know what my license and their license have to against my driver's license? How is this connected? They have never even been in the store to shop I wrote a letter and did everything they wanted and they have no record of checking their id's with the rejected receiptNow I would have to do it all over againI keep getting the run around with Retail EquationThere not even in the US, other people working in IndiaRetail Equation has a lot of complaints on them against [redacted] and [redacted] doing this I don't have any problems with those merchantsI believe it is [redacted] doing this in a way that is not really fair.Could you look into a bit moreI just want my record clean [redacted] can put a note anywhere they want saying that I can't return without a receipt because no one has to worry, I will never shop there againThe company has all the recordsI don't know how to download them and it is a lotWould be more waste of timeI have spent way to much time on this nonsense Also, I was informed that I can get a full copy of my file not just the return activity reportI asked RE yesterday and it seemed to be a noI want to have that please Regards, [redacted]

Dear Mr [redacted] , After thorough review of your RAR, [redacted] has removed return transactions [redacted] from your fileThe Retail Equation has amended your Return Activity FilePlease note, the 365-day waiting period has also been removed If you believe your RAR still contains an error, you may submit into your Return Activity File a consumer statement up to words in length to explain items in your file To submit a consumer statement into your Return Activity File for disclosure, please reference the transaction number for the return(s) you wish to dispute Please mail your consumer statement via the U.SPostal Service to The Retail Equation using the information listed below: Address: RAR (Return Activity Report)The Retail EquationP.OBox 51373Irvine, CA 92619- Regards,The Retail EquationCustomer Service