The Retail Equation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
https://www.theretailequation.com/Consumers/no 'approximately' before '1%' and '99%'https://www.theretailequation.com/Consumers/FAQsome use of the word 'approximately' before '1%' and '99%'A mother can return baby sunscreen at baby's r' us twice (and also once)and be denied by The Retail Equation. So The Retail Equation writes '1%' and '99%' many times on most of the website pages presenting an image that the software is customized to flag 'evil 1%' (not you and not me; but an evil group of people).Return denial can happen to anyone
Regards,
*** ***

We have been able to research this consumer’s historyAfter thorough review of the consumer’s RAR, The Home Depot has found that return ***-030-THD was in errorThis
transaction originated from gift certificates used in original transactionsWe have removed transaction ***-030-THD from this consumers file and thus won’t be used for future decisioningThe Home Depot has also re-established this consumer’s ability to conduct returnsAlso please note that store credits are issued for non-receipted returns and are treated the same when you return something on store creditPlease keep in mind that The Home Depot can retrieve receipt information if the original credit card, debit card or a blank check is present with the account numbers that were used to make the purchaseThe use of store credits not issued directly to you or letting others use your store credits may also impact your ability to conduct returns
The Retail Equation thanks you for the opportunity to correct the mistake which was made at the time of the return
Regards,
Customer Service
###-###-####

Dear Ms***,
Thank you for your patience and for allowing The Retail Equation to address your requestsFirst we'd like to explain what The Retail Equation does for The *** ***The Retail Equation is contracted by The *** *** to gather and store return dataThe Retail Equation does not
create return policies for The *** ***Please feel free to visit The *** ***'s privacy and security portion of their website for a better understanding(***)The Retail Equation has worked closely with The *** *** to provide responses to your questions/requestsThe Retail Equation wont be able to remove your information from our systemThe information collected belongs to The *** ***, please visit The *** ***'s privacy and security section of their website for further detailThe *** *** has temporarily (2/19-2/26) re-instated your ability to conduct returns for items purchased with store creditPlease note the day window in which The *** *** will accept returns of store credit purchased itemsThe return threshold for all *** ***'s is based on the consumers return historyAlso please be aware that The *** *** can deny a return even if it's the consumers first attempted returnThe *** *** does limit non-receipted returns and receipted returns for items purchased with store credit regardless of store credit amountPlease keep in mind that The *** *** can retrieve receipt information if the original credit card, debit card or a blank check is present with the account numbers that were used to make the purchaseThe use of store credits not issued directly to you or letting others use your store credits may also impact your ability to conduct returnsAlso please note that store credit purchased items if returned are treated as non-receiptedWhen you have to return something the returns cashier can utilize the receipt look up function using the card or customer agreement numbers used in the original transaction.If you’re a contractor, sign up for Pro Loyalty ProgramYou may then utilize and maintain receipts on-line as well as other benefits
Regards,
The Retail Equation

Dear MrFrederick,After thorough review of your RAR, *** *** has removed return transactions ***-BBY & *** from your filePlease feel free to return your unwanted items to any *** *** store locationThe Retail Equation has amended your Return Activity File
We will be emailing you an updated Return Activity Report (RAR). If you believe your RAR still contains an error, you may submit into your Return Activity File a consumer statement up to words in length to explain items in your file. Regards,The Retail EquationCustomer Service

Dear Mr***,
We understand you have requested to be allowed to make returns at The Home DepotTo better assist you with your request we would like to you to provide us with the transaction ID number on your denial slipThe transaction ID number is located on the denial slip presented to
you at The Home DepotThe transaction ID number is 9-digits long followed by the letters “THD”
Regards,
The retail Equation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.The only issue I have is they said my sister was denied because she doesn't have the receipt isn't that the whole point of this system?
Regards,
*** ***r

Dear Ms***,Our records show that since your complaint submission to the Revdex.com, you have been able to return successfully at *** *** *** has removed the days waiting period which was placed on your account on October 6th, We will email you a new updated copy of your Return Activity
Report (RAR) for your records.Regards,The Retail Equation

Dear Revdex.com,There are no additional questions or 'points' listed for The Retail Equation to respond toThere wont be any return accommodations provided to Mr*** as requested by *** ***There are no further actions from The Retail Equation at this time.Regards,The Retail Equation

Dear Mr***,*** *** will not be able to process your return at this timeAlso, regarding your request to have your information removed from The Retail Equation's systemThe Retail Equation does not have the authority to remove your information from our systemsPlease understand that The Retail Equation is contracted by *** *** to gather and store their return dataThere are no other actions for The Retail Equation to take at this timeIf you wish to contact *** *** regarding this matter you may contact Vice President of Security for *** ***, *** *** at ***.Regards,The Retail Equation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Mr***,
In your initial complain 'Statement' you mentioned that you received a warning from *** *** after they processed a returnPlease locate the transaction ID number that is located on that warning slipLike stated in our first response, the transactions ID is a long series of numbers (9-digits) followed by the letters BBYRegards,
The Retail Equation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Thanks for the updateI was indeed able to return the remainder of my itemsI had not realized that merchandise purchased with gift cards were treated as non-receipted returnsI had inquired to HomeDepot about this when I was in the store, I even spoke with a manager and the manager said they could do nothing regarding itThey told me to call The Retail EquationIt seems there is a bit of blame shifting right nowNonetheless, my issue is now resolved and now I know not to return purchases made with a gift card
Thanks,
***

Dear Ms***,
The Retail Equation does not share a retailer’s data with any other retailerThe Retail Equation has answered all of Ms***s concerns regarding our customer service numbers and data sharingThe Retail Equation does not share data nor sell data
Regards,
The Retail Equation

Dear Revdex.com,
This consumer has not provided any of the information we have requestedThe Retail Equation is unable to move forward with this complaint without the proper informationIf the consumer is still unable to provide the transactions ID number located on the warning slip and or the approximate time and date, store number and return amount for this denial, we will be unable to proceed any furtherPlease note our previous response, we have attempted contact with this consumer several times to no avail
Regards,
The Retail Equation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I appreciate the transaction *** being removed from my profile, but it is not even close to the resolution I asked for, and the business did not address any of my complaintsI want the FIVE returns I made with receipts to be removed from my profile, since they were legitimate and non-fraudulent returnsAdditionally, what guarantee do I have that they will not just reject future legitimate with receipt returns? Can they provide that in writing? If they cannot, I will have to file a Revdex.com complaint against ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
So, does this mean I CAN return my items?
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I have a project that is now complete and have waited over days since the purchase and am prevented from making my returns of new and unused items to Home Depot by The Retail EquationHome Depot reports that The Retail Equation stipulated that I should wait an additional days to be allowed returns againI have waited another days and still am not allowed to make my Hope Depot returns by The Retail EquationI want to be able to again make returns to Home Depot and ask that my account again be enabled to do so by The Retail Equation]
Regards,*** *** ***

Revdex.com - After thorough review of your RAR, *** **y has found that return 1*** was not in errorThis consumer returned all laptops purchased since Jan ,this is a total of four and is now attempting to return a fifthFurthermore, *** **y’s records do not indicate that any of
the returns were done due to defective merchandise and were done as returns and never as exchangesUsually that is the case when there is a defective product*** **y decision is to maintain this denial, no accommodations will be provided. Regards,The Retail EquationCustomer Service

Dear Consumer,
"margin: 0in 0in 0.0001pt;">We manage the merchandise return database for *** *** and understand that you have requested that your return history information be deleted from *** ***’s database. Pursuant to that request, we have removed all of your personal information and all information about your past merchandise returns at *** *** from *** ***’s database effective August 15th, 2016. You should understand that should you return any merchandise in the future, or make returns using a different identifier; a new return history will be created. If you have any questions, please call Regards, The Retail Equation Customer Service 1-800-652-

Dear
Ms***,
We
manage the merchandise return database for *** and understand that you have
requested that your return history information be deleted from ***’s
database. Pursuant to that request, we
have removed all of your personal information and all information about your
past merchandise returns at *** from ***’s database effective January
26th, 2016.
You
should understand that should you return any merchandise in the future, or make
returns using a different identifier; a new return history will be createdRegards,
The Retail Equation