The Retail Equation

pt pt / [redacted] Style Definitions */ Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint Following is correspondence from The Return Equation: "Thank you for reaching out with your concerns [redacted] is able to accommodate your request to have the [redacted] transaction [redacted] -SPH removed from the Returns Activity Report since the original purchase was located [redacted] can also make exceptions and authorize a non-receipted return that you attemptBy calling TRE you can begin the dispute process to potentially have a non-receipted return go through [redacted] has made changes to their non-receipted return policy and have placed some limits [redacted] understands that tightening a return policy is always a risk to the client experience but [redacted] has taken that into consideration before doing so by providing email receipts, printed receipts, gift receipts, and receipt look if you used your Beauty Insider account/Debit/Credit Card or made your purchase onlineWith that said, just note that Sephoar's POS only keeps purchase history in a rolling daysPlease be advised that it is best to shop with your receiptFuture non-receipted returns are subject to not being approved in our system." While The Return Equation offered to erase the specific transaction that initiated my complaint to the Revdex.com, they did not address the primary issue at hand: their storage of my personal dataFollowing is text from my original complaint to the Revdex.com and my desired outcomes:"1) I want all of my purchase history and personal information ERASED from The Return EquationI do NOT consent to The Return Equation's storage of my personal information for ANY reasonTo be completely

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [ [redacted] and the Retal Equation is associating another perskn’s account with my ownThey are unwilling to do proper research on this matter and it is beyond unacceptableI know for a fact that the account information they are referring to is not mine as I have never made a return to [redacted] ***] Regards, [redacted] ***

Dear Revdex.com,The Retail Equation will not be able to honor this consumers request for an information removal [redacted] does have the right to limit returns at their stores, please visit [redacted] ***'s website for more information on the data they collect and how the use this data (http://www[redacted] com/site/help-topics/privacy-policy/pcmcat [redacted] id=pcmcat204400050062)Also please note that this consumer is already working closely with a [redacted] corporate memberPlease direct your requests to the corporate member and await their response, there are no further actions The Retail Equation can take on this complaint.Regards,The Retail Equation

Dear Mr***, Our records show that The Home Depot has already provided you a solutionThe following is a letter sent to you on August 7th, After thorough review of your RAR, The Home Depot has found that return [redacted] was not in errorHowever, The Home Depot has temporarily (August 8th -August 29th) re-established your ability to conduct returnsPlease keep in mind that The Home Depot can retrieve receipt information if the original credit card, debit card or a blank check is present with the account numbers that were used to make the purchaseThe use of store credits not issued directly to you or letting others use your store credits may also impact your ability to conduct returnsAlso please note that store credit purchased items if returned are treated as non-receipted •Utilize credit cards and customer agreements for purchasesWhen you have to return something the returns cashier can utilize the receipt look up function using the card or customer agreement numbers used in the original transaction •Also be aware that using store credits NOT issued to you may affect your ability to make NON-RECEIPTED returns or receipted returns purchased w/store credits •If you’re a contractor, sign up for Pro Loyalty ProgramYou may then utilize and maintain receipts on-line as well as other benefits Maintain the original receipts for future returns Regards, The Retail Equation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Customer service does not address issues with the case, especially with unfair denials based on "recent return" history, even if recent returns are scarce and or nonexistent ] Regards,

Dear Mr [redacted] , After thorough review of your RAR, Best Buy has removed the return transactions [redacted] -270-BBY and [redacted] -706-BBY from your return history The Retail Equation has amended your Return Activity FilePlease note, the day waiting period has also been removedYou requested to have your "rating" fixed by our organization, we do not have any kind rating system in placeBest Buy does contract The Retail Equation to gather and store their return data, The Retail Equation does not implement any policies for [redacted] Price matching is part of Best Buy's policies and therefore the procedures Best Buy follows when price matching an item is theirsand can not be changed by The Retail Equation Regards,The Retail EquationCustomer Service

Dear Mr [redacted] ,Please provide us with the transaction ID number located on your warning or denial slipThe transactions ID is a long series of numbers (9-digits) followed by the letters B.B.YOnce we have this information we will be able to start the dispute process with Best Buy on your behalf.Regards,The Retail Equation

Dear Ms [redacted] , We are unable to locate you in our systemIf you were recently warned or denied at [redacted] would please provide us with the transaction ID numberThe transaction ID number should be located on your warn or denial receipt, it is a long series of numbers (9- digits) followed by the letters VSSIf you were not denied or warned and don't have a transaction ID number would you please share with us the time, date and store location of your return Regards, The Retail Equation

Dear Consumer,After thorough review of your RAR, The [redacted] has temporarily re-established your ability to conduct returns between December 5th – December 31stPlease keep in mind that there are a few ways to prevent future denials for non-receipted returns with original tender of store credit Please consider registering for a free Pro Xtra account with The [redacted] ***- Always keep your paper or electronic receiptThis speeds up the transaction time and makes your return a receipted return.- The most effective way to prevent future denials is to use credit/debit cards or customer agreements for your in-store purchasesThis allows our cashiers the ability to use our Receipt Lookup functionality to locate your receipt on subsequent returns- Store credits should be used minimally and as an exception onlyStore credits typically arise from prior non-receipted returnsReceipted returns where store credit was used on the original receipt are treated as non-receipted returns and are therefore subject to system approvalAlso, utilizing store credits issued to others can negatively impact your ability to make future non-receipted returns.- If you are a contractor or a PRO customer, signing up for the PRO Xtra program can help you maintain your receipts online, receive electronic receipts and offer many additional benefitsIf you are interested in this program, please visit your local The [redacted] store’s PRO desk Regards,The Retail EquationCustomer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Does not take consumer seriously and is only a retail company.We will not change our (consumer) web site Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I filed a report previously regarding an item that needed returningI received a message back from TRE's Frank Rodriguez saying that I would be granted the ability to return this itemBut, when I went back to The Home Depot, my return was denied again! When I called the number back, I was unable to reach a resolution with a number of CSRs from TREI tried my best to explain the situation but the CSRs resorted to blaming The Home Depot for the error Please take a look at my previous complaint (Complaint ID: [redacted] ) and assess our situation regarding this matterI would still like to go ahead and proceed with the original agreement made by Mr Rodriguez, Revdex.com, and myself, to make a return and exchange like I attempted to do on[11/28/(Transaction ID- [redacted] ) DENIED] & On [1/4/(Transaction ID- [redacted] ) DENIED] when I returned from the holiday break---------------- As a result, I have had to purchase separate, additional tools, spending hundreds of dollars in order to continue doing the work I was contracted for (SEE TRANSACTION ID: [redacted] from 12/22/on my RAR...To clarify, that transaction ( [redacted] ) is separate from this matter--------------- I am available to return the THD on any day at any time in the future to discuess this further or provide additional information------------- Thank you Regards, [redacted] *

I have handed my id and did not think id would be scanned and storedSo against my will, I am a customer of the retail equation

I have already filed a complaint with the Revdex.com on this company/ the file number is: [redacted] They have notified the company and the company responded asking me for the transaction number which is: [redacted] -190-bbyWhen I went into the message to give the transaction number I accidently checked: the issue is resolved and this then was closed by the Revdex.comHOWEVER: This issue is not resolved and I did not mean to check that off, so can you please still keep this open and look back into it? Give this transaction number to the company and put this file back into active! Thank you so much and I'm sorry I made that mistakePlease keep OPEN [redacted] ***Please re-open this file that I accidently checked off as resolvedIt is not resolvedIf you need anymore information from me, please e-mail or call me so I know this is being checked intoAgain, Thank You!

Dear Consumer,Our records show that The Home Depot has already provided you with an accommodation for returning at their stores from 6/11/- 7/2/At this point The Home Depot is not providing any further accommodationsPlease note, The Home Depot will gladly accept returns for items in which you have the original receipt and that there is no store credit attached to that receiptThe reason for your denial is based on your overall return activity with The Home Depot, specifically for non-receipted returns and also returns of items which were purchased with store creditPlease understand that The Retail Equation is only contracted by The Home Depot to gather and store return dataThis data is used only by The Home Depot for their return authorization purposesFeel free to visit The Home Depot's website for more information on their policies regarding data and also their return policy http://www.homedepot.com/c/Privacy_Security.Regards,The retail Equation

Dear Mr***,Please provide your TRE transaction ID number found at the top of the warning or denial receipt that you should have received at [redacted] *** We'll need this transaction ID number in order to research your history and initiate the consumer dispute process.Thank you,The Retail Equation Customer Service

Dear MsLynch, [redacted] was not in errorOur records show that you were in fact able to return your item successfully on April 25th, [redacted] has been in communication with you regarding this matter, please refer to their instructionsRegards,The Retail EquationCustomer Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Dear Mr [redacted] ,Please provide the transaction ID number located on the declined receipt which should have been provided to you by The Home DepotThe transaction ID number is 9-digits followed by the letters T.H.DOnce we have this information we will be able to better assist you.Regards,The Retail Equation

The Retail Equation would like to take this time and respond to Mr***s most recent entryThe Retail Equation has added the word “approximately” to the first use of each metric in the FAQ list from The Retail Equation's websiteThese changes along with our previous answers to Mr***s complaints are sufficient

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The Retail Edge staff have not clearly understood the issue I am presentingI was not denied a return; I was given an warning for during a return of dead on arrival merchandiseThe return was allowed, but my complaint with the company has to why a warning would be issued in the first place Also, The Retail Edge had requested the transaction number from the receipt that generated the warning which was provided to themThat transaction number would provide all of the information that is being requested again Regards, [redacted]