The Retail Equation

Dear Mr***,
After
thorough review of
your RAR, *** *** has removed transaction *** *rom your fileThe Retail Equation has amended your Return Activity File. Please note, the day waiting period has
also been removed
If
you believe your RAR still contains an error, you may submit into your Return
Activity File a consumer statement up to words in length to explain items
in your file.
To
submit a consumer statement into your Return Activity File for disclosure,
please reference the transaction number for the return(s) you
wish to dispute. Please mail your
consumer statement via the U.SPostal Service to The Retail Equation using the
information listed below:
Address: RAR (Return Activity Report)
The
Retail Equation
P.O
Box
Irvine,
CA 92619-
Regards,
The
Retail Equation
Customer
Service

Dear Mr***,After
thorough review of your RAR, *** *** has removed transaction *** *rom your fileThe Retail Equation has amended your Return Activity File. Please
note, the day waiting period has
also been removedIf
you believe your RAR still contains an error, you may submit into your Return
Activity File a consumer statement up to words in length to explain items
in your file.
To
submit a consumer statement into your Return Activity File for disclosure,
please reference the transaction number for the return(s) you
wish to dispute. Please mail your
consumer statement via the U.SPostal Service to The Retail Equation using the
information listed below:
Address: RAR (Return Activity Report)
The
Retail Equation
P.O
Box Irvine,
CA 92619-
Regards,
The
Retail Equation
Customer
Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Consumer, After thorough review of your RAR, Best Buy has found that return *** was not in errorPlease feel free to visit Best Buy’s website for more information on their return and exchange policiesIf you believe your RAR still contains an error, you may submit into your
Return Activity File a consumer statement up to words in length to explain items in your file. To submit a consumer statement into your Return Activity File for disclosure, please reference the transaction number for the return(s) you wish to dispute. Please mail your consumer statement via the U.SPostal Service to The Retail Equation using the information listed below: Address: RAR (Return Activity Report)The Retail EquationP.OBox 51373Irvine, CA 92619-1373 Regards,The Retail EquationCustomer Service

Dear Mr***, After thorough review of your RAR, *** *** has found that return *** was not in errorYou received a new warning due to your return activity at Best Buy, you’ve returned your item on 3/18/2018, no further accommodations will be providedPlease keep in mind this warning does not affect Geek Squad services. To submit a consumer statement into your Return Activity File for disclosure, please reference the transaction number for the return(s) you wish to dispute. Please mail your consumer statement via the U.SPostal Service to The Retail Equation using the information listed below: Address: RAR (Return Activity Report)The Retail EquationP.OBox 51373Irvine, CA 92619-1373 Regards,The Retail EquationCustomer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The Retail Edge staff have not clearly understood the issue I am presentingI was not denied a return; I was given an warning for during a return of dead on arrival merchandiseThe return was allowed, but my complaint with the company has to why a warning would be issued in the first place. Also, The Retail Edge had requested the transaction number from the receipt that generated the warning which was provided to themThat transaction number would provide all of the information that is being requested again.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. For the moment, I am grateful that The Retail Equation have erased my customer information and government id from their system as they have indicated in their response. I will consider this complaint resolved. However, I urge them to find another method of storing and retaining customers' private government issued information. The Retail Equation should consider creating its own customer id based on non-government issued customer data which is usually available from the merchant, eg the merchant's credit card information or the merchant's customer id. Using the unique and often lifetime government-id number and data which is provided for government use is the easy way out for them, but if their data center was ever hacked and statistically speaking: one day it will, then they will have compromised many customers' private data that will put them at risk of having their identities stolen. At the very least, The Retail Equation should periodically erase customer data when inactive for some time to minimize risks of theft. They should provide the customer with clear terms and conditions about The Retail Equation's data collection and privacy policy before they accept to deal with the merchants who use their services. For the record, I will personally avoid dealing with a retailer who deals with the Retail Equation or who stores indefinitely my private government issued id and other private information
Regards,
*** ***

Dear Ms***,
If you have been issued a return denial at The *** ***, please provide us with the transaction ID numberThe transaction ID number is located on your denial receipt, it should be a series of numbers followed by the letters T.H.DAlso, you mention that you were given a
day windowThe *** *** provides these 'windows' as part of their dispute solutionMay we have the transaction ID number from your first dispute with The *** *** that resulted in you receiving a day window
Regards,
The Retail Equation

Dear Mr***,
The *** *** requires proof of identification for returns made without a receipt or with a receipt greater than days old or on items purchased with a store creditTo the extent The *** *** collects proof of identification, such as driver’s license information, from their customers; it is only used for fraud prevention purposes in compliance with applicable law and our Privacy and Security StatementThe *** ***'s Privacy and Security Statement is available for your review on The *** ***'s website at www.***.com (www.***.com)
Please know that The *** *** takes very seriously the privacy of both its customers and employeesThe *** *** maintains administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of personal information in our custody and controlThe *** *** appreciates your business and this opportunity to address your concernsPlease understand that The *** *** and The Retail Equation follow all state and federal laws
Regards,
The Retail Equation
###-###-####

Dear Mr***,
Please provide us with the transaction ID number located on your denial slipThe transaction ID number is a long series of number (9-digits long) followed by the letters T.H.DOnce we have this information we will be able to further escalate this complaint with the
retailer
Regards,
The Retail Equation

Dear Mr***, The Retail Equation is contracted by *** *** to gather and store their return and exchange dataThe Retail Equation does not create any of *** ***'s store policies, furthermore The Retail Equation does not have the authority to make any changes to *** ***'s decision to uphold your warning/denialPlease feel free to visit *** ***'s website and read over their "Return & Exchange Promise", *** *** may refuse returns and exchanges.*** *** may run tests of the Return & Exchange Promise in select locations and may amend these terms at any time. Regards,The Retail Equation

Dear Mr***, After thorough review of your RAR, Best Buy has removed return transactions *** * *** from your return historyThe Retail Equation has amended your Return Activity FilePlease note, the day waiting period has also been removed If you believe your RAR still contains an error, you may submit into your Return Activity File a consumer statement up to words in length to explain items in your file. To submit a consumer statement into your Return Activity File for disclosure, please reference the transaction number for the return(s) you wish to dispute. Please mail your consumer statement via the U.SPostal Service to The Retail Equation using the information listed below: Address: RAR (Return Activity Report)The Retail EquationP.OBox 51373Irvine, CA 92619-1373 Regards,The Retail EquationCustomer Service

Dear Mr***,We were unable to locate you in our systemsIf you were recently denied a return or exchange at a retail store please provide us with the transaction ID number located on the denial slip you receivedThe transaction ID number is 9-digits followed by three lettersOnce we
have this we can further look into your requestAt the moment, an email, phone number and full name search resulted in entries in our system. Regards,The Retail Equation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The Rejection ticket ID discussed is ***
Regards,
*** ***

Dear Mr***,
After thorough review of your RAR, *** *** has found that return *** was not in errorPlease keep in mind that The Retail Equation is only contracted by *** *** to gather
and store their return dataThe Retail Equation does not control the retailer return policy or guidelinesFor more detailed information on *** ***’s return policy please feel free to visit their website: ***Regards,
The Retail Equation
Customer Service
866-407-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[This does not address my privacy concerns, or the fact that there is no fair medium to dispute the decision as determined by TREAgain the customer service is appalling, with foreign representatives who only spit out scripted responses, paying no attention to unique situation details or ability to resolve a conflict on a case by case basis.]
Regards,

Dear Ms***,
Please provide us with the transaction ID number located on your warning or denial slipThe transactions ID is a long series of numbers (9-digits) followed by the letters B.B.YOnce we have this information we will be able to start the dispute
process with *** *** on your behalfRegards,
The Retail Equation

Requested a copy of report, they couldn't send a proper copyI was denied a return and was told that there was nothing on my report according to customer serviceFinally, when I asked for a copy of their terms and conditions, they would NOT provide it Considering a class action against this company

Dear Mr***,Please feel free to visit *** **y's website for a detailed explanation of their return policiesUnfortunately The Retail Equation does not have the authority to make any changes to the denial you received at a *** **y store, we are contracted by *** **y to gather and store their return dataPlease visit *** **y's website (Privacy tab) for a detailed explanation on how they collect data and how *** **y uses this data. Below is a statement which *** **y offers on their website regarding their Return&Exchange promise. *** **y may run tests of the Return & Exchange Promise in select locations and may amend these terms at any time.Effective date: September 10, 2017 Regards,The Retail Equation