The Retail Equation

Dear Ms [redacted] , Please provide us with the transaction ID number located on your denial slipThe transaction ID number is a long series of numbers (9-digits long) followed by the letters T.H.DOnce we have this information we will be able to further assist you and forward your complaint and request to The Home Depot for their review Regards, The Retail Equation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [It's not that I am not agreeing with the response, I was asked to provide the transaction # which is [redacted] -566-BBY, and to day I called the TRE and found out that I am banned from returning items for days for returns??? When were for malfunction charging cords that were exchanged for other charging cords, like really??] Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below If my name will not be removed from the blacklist, I would at least like to know what their policy actually is as far as how many returns are considered "too many" and within what time period It's very poor Customer Service not to thoroughly disclose a return policy such as this one Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.“approximately” Is not used on this website yetIf so send the linknumbers are required to calculate a percentage Customers attempted and Customers blockedShow bothFor example: customers attempted customer blocked That is 1% of customers blocked Regards, [redacted] ***

Dear Ms [redacted] , After thorough review of your RAR, [redacted] has found that return [redacted] was not in error [redacted] has reviewed your situation and due to your total return history, you will no longer be able to make returns at [redacted] without having a receipt Regards, The Retail Equation

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. There is no such information on the return receipt, so I cannot comply with the request. Regards, [redacted]

I've had enough of "The Return Equation's" *** Enough is enough
I don't fit into the "1% of people trying to scam the system with returns"
How to royally *** with their database:
1) Pay CASH!
2) When some high school drop out cashier who is making $an hour and thinks
they "have the power to deny your return", WHIP OUT YOUR U.S PASSPORT, WHICH IS AN INDEMNIFIED GOVERNMENTAL ISSUED SOURCE OF IDENTIFICATION ONCE THAT "PASSPORT NUMBER IS ENTERED"? The Department of State is alerted Let THEM deal with it! So far, I've just gotten extremely worried looks and gotten my refund with no questions asked CARRY YOUR PASSPORT! IT'S A LEGAL FORM OF U.SGOVERNMENTAL IDENTIFICATION AND DOESN'T HAVE YOUR ADDRESS ON IT
Let the "Retail Equation" *** on that for a few months and figure out what to do then

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I drove all the way to *** took time out of my busy day to do this return, and again was left embarrassed when I was declined my returnsI brought an additional return and the girl told me to run it under one transaction because it will to decline if she tries to do it separatelySo after running both of them together it was declined and then she said let's just try the one that was approved and then that one was declined individuallyI do not have time to keep driving back-and-forth to *** ID: ***ID: ***Why did you say this return was approved and it wasn't
?
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The return rejection printout I received from Home Depot lists The Return Equation as the blocking agency and reports that I should wait days until I could do returns again without a receipt or with a receipt more than days old...I have waited over days and am still am completely blocked from doing ANY returns based on The Return Equation information on file]
Regards,*** *** ***

Dear Mr***,
As per our earlier phone conversation today (2/24/@ 11:40am PST)The Retail Equation will be providing proper coaching to the agent you spoke with that provided you incorrect informationWe definitely apologize for the way our agent made you feelWe appreciate your cooperation and patience during this process
Regards,
The Retail Equation
Customer Service
###-###-####

Dear Mr***,
The Home Depot requires proof of identification for returns made without a receipt or with a receipt greater than days old or on items purchased with a store creditTo the extent The Home Depot collects proof of identification, such as driver’s license information, from their customers; it is only used for fraud prevention purposes in compliance with applicable law and The Home Depot's Privacy and Security StatementThe Home Depot's Privacy and Security Statement is available for your review on The Home Depot's website at www.homedepot.com (www.homedepot.com)
Please know that The Home Depot takes very seriously the privacy of both its customers and employeesThe Home Depot maintains administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of personal information in The Home Depot's custody and controlThe Home Depot appreciate your business and this opportunity to address your concerns
Please understand that The Retail Equation and The Home Depot follows all Sate Laws and Federal Laws
Regards,
The Retail Equation
###-###-####

Dear Mr***,
Thank you for your patience during this timeWe's also like to thank you for the additional information you were able to provide us during this investigationDuring one of your conversations with our staff here at The Retail Equation you were able to clarify
what your 'Desired Settlement' meantThe Retail Equation understands that you are requesting for the warning which you received after making a receipted return at *** *** removed/liftedWe were able to forward your request to *** *** for further reviewAt this point The Retail Equation does not have the authority to remove the warning which has placed you on a day waiting period for future returns at *** ***Please understand that The Retail Equation is only contracted by *** *** to gather and store their return dataThis information is only used for return authorization purposes at *** ***
Regards,
The Retail Equation

Dear Ms***, After thorough review of your RAR, *** *** has removed the return transactions ***-830-BBY & ***-566-BBY from your return historyThe Retail Equation has amended your Return Activity FilePlease note, the day waiting period has also been removed The Retail Equation is contracted by *** *** to gather and store their return dataThe Retail Equation does not implement any of *** ***’s policies or return guidelinesThe Retail Equation does not have the authority to remove or delete any of *** ***’s information stored in our systemPlease feel free to visit *** ***’s website and review their privacy and policy section*** *** has a thorough explanation on why they collect data, what kind of data is collected and also what this data is used for Phone: 1-888-*** ***E-Mail: [email protected] Regards,The Retail Equation

Dear Consumer, After thorough review of your RAR, *** *** has found that return *** was not in errorPlease understand, The Retail Equation is only contracted by *** *** to gather and store their return dataThe Retail Equation does not control Best Buy’s return policies or
return guidelines*** *** has not granted The Retail Equation permission to remove any files or data from the systemPlease feel free to visit *** *** website for more information regarding Best Buy's data collecting procedures. Regards,The Retail EquationCustomer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Here is the transaction ID: ***
Regards,
*** ***

Dear Ms***, After thorough review of your RAR, *** *** has found that return *** was not in errorPlease feel free to visit *** ***’s website for more information regarding their data collection processIf you believe your RAR still contains an error, you may submit into
your Return Activity File a consumer statement up to words in length to explain items in your file. To submit a consumer statement into your Return Activity File for disclosure, please reference the transaction number for the return(s) you wish to dispute. Please mail your consumer statement via the U.SPostal Service to The Retail Equation using the information listed below: Address:RAR (Return Activity Report)The Retail EquationP.OBox 51373Irvine, CA 92619-1373 Regards,The Retail EquationCustomer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I'm unable to provide the requested information at this time since I did not keep the denial slip, is there anynother information I can provide? Thanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response given still only places a temporary lift on my ability to make returns as per the posted guidelines at Home DepotThere is no reason why this should be temporaryThe retail connection is arbitrarily modifying the Home Depots return policyThey state they are honoring the posted return policy however it is irrefutable that they in fact are notI have not been informed of a reason why the Home Depot and retail connection feel my store return policy should be amendedI would assume the return policy would not only track returned merchandise but also the total amount of merchandise purchasedIt seems that the retail connection does not care about customer serviceThey have done nothing but put a very valuable Home Depot customer in an embarrassing situation in the store, verbally harassed the customer on the telephone and now have made a veiled attempt to make the issue simply go away by placing a temporary lift on their self imposed modification of a written store policy without just cause to do soI demand that my account be placed under good standing as it was prior to their companies flagrant violation of my consumer rights ]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
*** ***
As I stated earlier, I will not stop until *** **y accepts this returnI have read and understand exactly what their "return promise" saysAs I said , the other items were returned for being substandard merchandiseIf anything, those returns should not have counted and I do not control what their clerk writes on the returnI am about to contact my lawyer and see if their is reason for a class action lawsuit since there have been numerous complaints regarding The Retail Equation and *** **y's deceptive business practicesAll I am asking is for the item to be returned

Dear Revdex.com,There are no further actions for The Retail Equation to takeWe have already honored this consumers request to have her information removed from our database, to be clear,this consumer no longer exist in our database.Regards,The Retail Equation