The Retail Equation

Dear Mr***, After thorough review of your RAR, The Home Depot has found that return *** was not in errorHowever, The Home Depot has temporarily (6/12-6/26) re-established your ability to conduct returnsPlease keep in mind that The Home Depot can retrieve receipt information if
the original credit card, debit card or a blank check is present with the account numbers that were used to make the purchaseThe use of store credits not issued directly to you or letting others use your store credits may also impact your ability to conduct returnsAlso please note that store credit purchased items if returned are treated as non-receipted•Utilize credit cards and customer agreements for purchasesWhen you have to return something the returns cashier can utilize the receipt look up function using the card or customer agreement numbers used in the original transaction•Also be aware that using store credits NOT issued to you may affect your ability to make NON-RECEIPTED returns or receipted returns purchased w/store credits•If you’re a contractor, sign up for Pro Loyalty ProgramYou may then utilize and maintain receipts on-line as well as other benefits•Maintain the original receipts for future returns Regards, The Retail Equation Customer Service

After thorough review of your RAR, The Home Depot has found that return ***-320-THD was not in errorFurther research shows the reason for the denial was due to a high return
rate with The Home DepotHowever, due to this consumer being a loyal customer, The Home Depot has temporarily (2/21/5/21) re-established his ability to conduct returnsPlease keep in mind that store credits are issued for non-receipted returns and are treated the same when you return something on store creditAlso please remember that The Home Depot can retrieve receipt information if the original credit card, debit card or a blank check is present with the account numbers that were used to make the purchaseThe use of store credits not issued directly to you or letting others use your store credits may also impact your ability to conduct returns.
The Retail Equation would like to thank you for bringing this issue to our attention
Regards,
Customer Service
###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I made returns at both Best Buy and Home Depot
Regards,
*** ***

Dear Ms***,
After thorough review of your RAR, *** *** has decided in your favor*** *** has removed transactions *** *** *** *** & *** from your fileThe Retail Equation has amended your Return Activity File. The Retail Equation will be emailing you an updated copy of your RARRegards,
The Retail Equation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The proposed action is not acceptableAt no point in time did I contract with TRE to collect by personal dataBy providing the customer service representative my driver’s license, I allowed that specific person to visually verify my identityAt no point in time did I allow the customer rep to store my driver’s license information nor did they state they would be storing my driver’s license information within their databasesMy driver license data belongs to me and neither TRE nor Home Depot has rights to my personal information
Regards,
*** ***

Dear Ms***,Thank
you for reaching out with your concerns*** is able to accommodate your
request to have the *** transaction ***SPH removed from the Returns Activity
Report since the original purchase was located. *** can also make exceptions and authorize a
non-receipted return that you attemptBy
calling TRE you can begin the dispute process to potentially have a
non-receipted return go through
*** has made changes to their non-receipted return policy and have placed some
limits*** understands that tightening a return policy is always a risk to
the client experience but *** has taken that into consideration before doing so
by providing email receipts, printed receipts, gift receipts, and receipt look
if you used your Beauty Insider account/Debit/Credit Card or made your purchase
online. With that said, just note that Sephoar's POS only keeps purchase
history in a rolling days
Please
be advised that it is best to shop with your receipt. Future
non-receipted returns are subject to not being approved in our system.Regards,The Retail Equation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The response from TRE was not a direct response to my initial requestI never said there was an error on the report, only that I would need to be granted a returnI was never notified during the time of the prior return that I would have an issue if another return was initiated within days from February 19, Had I known this, I would have taken my business elsewhereMy name needs to be cleared from the database as wellI will make it a point to shop elsewhere and never provide *** *** with any more businessI will also make it a point to pass this experience on to others so that they can take their business elsewhere as well.]
Regards,
*** ***

Dear Ms***,
Thank you for bringing this issue to our attention and for allowing us the time to research your denial with Bon-Ton StoresFirst we'd like to explain who we are and what we do for Bon-Ton StoresWe are The Retail Equation, we are contracted by Bon-Ton Stores to gather and
store their return dataThe Retail Equation does not create Bon-Ton Stores policies
We researched your denial and it appears that the reason for your denial was due to your high return rate with Bon-Ton StoresBon-Ton Stores does have the right to limit their returns regardless of receiptYou may visit their website for more information on their return policiesHowever, Bon-Ton Stores would like to offer you a day grace period as a one time accommodationThis day grace period will start on September 19th, During this grace period you may return any of your unwanted Bon-Ton Stores items/merchandise to any Bon-Ton Stores locations
The Retail Equation would like to thank you for your patience during this process
Regards,
The Retail Equation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Consumer,
Please feel free to visit *** *** website for more information regarding their policiesAlso please note, The Retail Equation is contracted by *** *** to gather and store their return dataUnfortunately The Retail Equation does not have the authority or permission to remove *** *** dataRegards,
The Retail Equation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe agent of this business was rude and treated me like a criminalShe was not willing to listen to the explanation from me, from the front supervisor of the store, and the manager of the store at the time when we called inBoth the front supervisor and manager of the store used the store phone to call them according to their explicit direction at the timeEven worse, they told the store manager that there were suspicious actions in my returnWhen I asked the agent why they were instructing the store to reject my return, the agent said they can reject any returns.
Their rudeness and the words they passed to the store supervisor and manager caused big embarrassment and humiliation to me, and wasted a lot of my time
They even did not bother to call me back about their findings as I was promised by the man who called me for the case number after they heard from Revdex.com
Therefore, I will not consider this matter is resolved until I receive their written apology for the humiliation they caused me and for their wasting a lot of my time, as I have written in my initial complaint
Regards,
*** ***

Dear Revdex.com, This consumer has not provided any of the information we have requestedThe Retail Equation is unable to move forward with this complaint without the proper informationIf the consumer is still unable to provide the transactions ID number located on the warning slip and or the approximate time and date, store number and return amount for this denial, we will be unable to proceed any furtherPlease note our previous response, we have attempted contact with this consumer several times to no avail. Regards,The Retail Equation

Dear Mr***, We have received your complaint expressing your concern for the return policy at *** ***As part of our investigation, we will require additional informationPlease provide us with the transactions ID number off of the denial slipThe transactions ID number is a long
series of numbers (9-digits) followed by the letters B.B.YOnce we have this information we will be able to forward your request over to *** ***’s corporate office for their review Regards, The Retail Equation Customer Service ***

Dear Ms***,
Thank you for your patience as we investigated your dispute/complaintFirst we'd like to explain who we are and what we do for Best BuyWe are The Retail Equation and we are contracted by Best Buy to gather and store their return dataPlease understand that The Retail
Equation does not create any of Best Buy's return policies nor do we implement any store procedures for Best BuyRegarding the day return waiting period which was placed on your IDBest Buy and The Retail Equation will not be removing the waiting periodPlease fell free to attempt more return at Best Buy after days from December 28th, However, Best Buy has ordered a credit card refund for the $speaker as an exceptionThat refund will post in about a week from today
Regards,
The Retail Equation

Dear Consumer,
After thorough review of your RAR, The Home Depot has found that return *** was not in errorHowever, The Home Depot has temporarily (7/09-7/31) re-established your ability to conduct returnsPlease keep in mind that The Home Depot can retrieve receipt information
if the original credit card, debit card or a blank check is present with the account numbers that were used to make the purchaseThe use of store credits not issued directly to you or letting others use your store credits may also impact your ability to conduct returnsAlso please note that store credit purchased items if returned are treated as non-receipted
•Utilize credit cards and customer agreements for purchasesWhen you have to return something the returns cashier can utilize the receipt look up function using the card or customer agreement numbers used in the original transaction
•Also be aware that using store credits NOT issued to you may affect your ability to make NON-RECEIPTED returns or receipted returns purchased w/store credits
•If you’re a contractor, sign up for Pro Loyalty ProgramYou may then utilize and maintain receipts on-line as well as other benefits
•Maintain the original receipts for future returns
Regards,
The Retail Equation
Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Unacceptable, when you clearly help everyone else who needs to make returns via the Revdex.comYou offer them a return periodYou are offering me the contact information of a man who doesn't answer his phone.
Regards,
*** ***

Dear Ms***,
We manage the merchandise return database for *** *** and understand that you have requested that your return history information be deleted from *** ***’s databasePursuant to that request, we have removed all of your personal information and all information about your past merchandise returns at *** *** from *** ***’s database effective May 7th,
You should understand that should you return any merchandise in the future, or make returns using a different identifier; a new return history will be createdIf you have any questions, please call
Regards,
The Retail Equation
Customer Service
1-866-407-

Dear Consumer,
The Retail Equation replied to your written dispute on October 22nd, The *** *** will accept the return of your unwanted items till November 23rd, Please feel free to return your unwanted items to any *** *** store
locationRegards,
The Retail Equation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaintFor your reference, details of the offer I reviewed appear below
Proof of identification was shown, recording of that information was not, nor was it stated that it would beNeither the back of the receipt, or any anywhere in the store did it state plainly and clearly that my personal information would be collected
Regards,
*** ***