The Retail Equation

Dear Ms [redacted] , The Retail Equation is contracted by [redacted] Stores to gather and store their return dataThe Retail Equation does not implement any store policies for [redacted] StoresWe are unable to comment on [redacted] Store policies, please feel free to visit the [redacted] Store website for a full view of their store policies http://www.bonton.com/content/customer-service/privacy-policy/content1.htmlAlso please keep in mind that you will have till June 23rd to return your unwanted items back to any [redacted] Store location as mentioned in our previous responseRegards,The Retail Equation

Dear Mr [redacted] ,After reviewing your recent complaint we have found that the reason for your denial was due to your ID being manually entered incorrectlyIt seems that the store clerk who processed your recent return manually entered in the wrong issuing sateDue to this store error we have extended your window for approval to March 23rd, Please have the store re-process your return with your correct ID informationIf multiple ID's are being used or if the ID is entered incorrectly again it may cause another denialPlease understand that The Retail Equation is only contracted to gather and store return data for The Home DepotWe apologize for the inconvenience this has caused, if you have any additional questions regarding this approval window please feel free to contact us at the number below.Regards,The Retail Equation866-407-

Dear Consumer, After thorough review of your RAR, The H [redacted] has found that return [redacted] was not in errorHowever, The [redacted] has temporarily re-established your ability to conduct returns between July 15th – August 16thPlease keep in mind that there are a few ways to prevent future denials for non-receipted returns with original tender of store credit - Always keep your paper or electronic receiptThis speeds up the transaction time and makes your return a receipted return.- The most effective way to prevent future denials is to use credit/debit cards or customer agreements for your in-store purchasesThis allows our cashiers the ability to use our Receipt Lookup functionality to locate your receipt on subsequent returns- Store credits should be used minimally and as an exception onlyStore credits typically arise from prior non-receipted returnsReceipted returns where store credit was used on the original receipt are treated as non-receipted returns and are therefore subject to system approvalAlso, utilizing store credits issued to others can negatively impact your ability to make future non-receipted returns.- If you are a contractor or a PRO customer, signing up for the PRO Xtra program can help you maintain your receipts online, receive electronic receipts and offer many additional benefitsIf you are interested in this program, please visit your local The H [redacted] store’s PRO desk Regards,The Retail Equation

Dear Consumer,After thorough review of your RAR, [redacted] has found that return [redacted] was not in errorYour return/exchange was declined due to your past return activity with [redacted] ***Please feel free to visit [redacted] ***’s website for detailed information regarding their return policiesIf you believe your RAR still contains an error, you may submit into your Return Activity File a consumer statement up to words in length to explain items in your file To submit a consumer statement into your Return Activity File for disclosure, please reference the transaction number for the return(s) you wish to dispute Please mail your consumer statement via the U.SPostal Service to The Retail Equation using the information listed below: Address: RAR (Return Activity Report)The Retail Equation [redacted] Regards,The Retail EquationCustomer Service

Dear Mr [redacted] , Are you still in possession of the GS9+Zagg Surface HD screen protector? Our records indicate that this item was successfully returned on 4/24/A new warning was issued to you after that return/exchange due to your return activity with [redacted] *** [redacted] removed the return transactions we listed in our previous response as a 1-time accommodation to allow you the ability to return/exchange your GS9+Zagg Surface HD screen protectorPlease note, The Retail Equation is contracted to gather and store [redacted] ***'s return dataThe Retail Equation does not implement or create [redacted] ***'s policies/guidelinesPlease feel free to visit [redacted] ***'s website for detailed information on their return policies/guidelinesRegards,The Retail Equation

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. [The ID of my case is [redacted] Regards, [redacted]

DearConsumer, After thorough review of your RAR, The Home Depot has found that return [redacted] was not in errorHowever, [redacted] has temporarily re-established your ability to conduct returns between July 5th – July 30thPlease keep in mind that there are a few ways to prevent future denials for non-receipted returns with original tender of store credit - Always keep your paper or electronic receiptThis speeds up the transaction time and makes your return a receipted return.- The most effective way to prevent future denials is to use credit/debit cards or customer agreements for your in-store purchasesThis allows our cashiers the ability to use our Receipt Lookup functionality to locate your receipt on subsequent returns- Store credits should be used minimally and as an exception onlyStore credits typically arise from prior non-receipted returnsReceipted returns where store credit was used on the original receipt are treated as non-receipted returns and are therefore subject to system approvalAlso, utilizing store credits issued to others can negatively impact your ability to make future non-receipted returns.- If you are a contractor or a PRO customer, signing up for the PRO Xtra program can help you maintain your receipts online, receive electronic receipts and offer many additional benefitsIf you are interested in this program, please visit your local The Home Depot store’s PRO desk Regards,The Retail EquationCustomer Service

Dear **, After thorough review of your RAR, The [redacted] has found that return [redacted] was not in errorHowever, The [redacted] has temporarily (3/26-4/09) re-established your ability to conduct returnsPlease keep in mind that The [redacted] can retrieve receipt information if the original credit card, debit card or a blank check is present with the account numbers that were used to make the purchaseThe use of store credits not issued directly to you or letting others use your store credits may also impact your ability to conduct returnsAlso please note that store credit purchased items if returned are treated as non-receipted •Utilize credit cards and customer agreements for purchasesWhen you have to return something the returns cashier can utilize the receipt look up function using the card or customer agreement numbers used in the original transaction •Also be aware that using store credits NOT issued to you may affect your ability to make NON-RECEIPTED returns or receipted returns purchased w/store credits •If you’re a contractor, sign up for Pro Loyalty ProgramYou may then utilize and maintain receipts on-line as well as other benefits •Maintain the original receipts for future returns Regards, The Retail Equation

Dear Ms [redacted] , Thank you for your thoughts and suggestions regarding our customer service numberAt this point The Retail Equation will keep our current customer service phone number and no change will be madeThe Retail Equation does not share a retailer’s data with any other retailerOur call center that handles consumer calls can help a consumer who did a return at any retailerThis does not imply that information is shared between retailers Regards, The Retail Equation

This company says they flag returns for abuse or fraudThey do more than that, they blacklist people based on the NUMBER of returns even if not that high - then advise a business to no longer accept returns from this personA lot of people are upset by this and these businesses are losing a lot of moneyI'd be surprised if they haven't been sued yet

Dear Consumer,Please feel free to visit [redacted] website for more information regarding their policiesAlso please note, The Retail Equation is contracted by [redacted] to gather and store their return dataUnfortunately The Retail Equation does not have the authority or permission to remove [redacted] data.Regards,The Retail Equation

Dear Mr ***,The Retail Equation is contracted by [redacted] to gather and store their return dataThe Retail Equation does not have the authority to make changes to [redacted] ***'s decision and or their return guidelines and policiesAt this time, [redacted] will not provide any accommodations to allow the return of the item/s in questionPlease attempt returns at [redacted] after the day warning period which was issued on 2/19/has expiredPlease visit [redacted] ***'s website under the Privacy tab for information on the type of data they collect from their customers.Regards,The Retail Equation

Thank you for reaching out with your concerns over being declined for future non-receipted returnsAfter reviewing your request, [redacted] has made the decision to authorize the non-receipted return that you attemptedYou will have between 2/14/15-2/28/to conduct this return in any [redacted] store Please note that it is best to return with your receiptFuture non-receipted returns are subject to not being approved in [redacted] ’s systemFor your convenience, [redacted] offers their clients the option to have their receipt printed and/or emailed as well as the stores now have the ability to loboth your online and in-store purchases by using any of the following cards (Beauty Insider /Debit/Credit Card )that were associated to that purchase for up to rolling months Regards, The Retail Equation

After thorough review of your RAR, The Home Depot has found that return [redacted] was not in errorHowever, The Home Depot has temporarily (6/03-7/03) re-established your ability to conduct returnsPlease keep in mind that The Home Depot can retrieve receipt information if the original credit card, debit card or a blank check is present with the account numbers that were used to make the purchaseThe use of store credits not issued directly to you or letting others use your store credits may also impact your ability to conduct returnsAlso please note that store credit purchased items if returned are treated as non-receipted •Utilize credit cards and customer agreements for purchasesWhen you have to return something the returns cashier can utilize the receipt look up function using the card or customer agreement numbers used in the original transaction •Also be aware that using store credits NOT issued to you may affect your ability to make NON-RECEIPTED returns or receipted returns purchased w/store credits •If you’re a contractor, sign up for Pro Loyalty ProgramYou may then utilize and maintain receipts on-line as well as other benefits •Maintain the original receipts for future returns Regards, The Retail Equation Customer Service

Dear Mr [redacted] , Please provide the transaction ID number located on your warned or declined receiptThe transaction ID number is 9-digits followed the letters B.B.Y, once we have this information we can start a dispute process with [redacted] on your behalf.Regards,The Retail Equation

Hello Mr [redacted] , Thank you for contacting The Retail Equation (TRE) and allowing us the opportunity to answer your questionsFirst we'd like to explain what it TRE does for The [redacted] ***The Retail Equation is contracted by The [redacted] to gather and store return dataThis information is used for return authorization at The [redacted] ***At no point is this data sold, traded or shared with any other organizationYou make mention that your information was collected without authorizationTo this I'll refer you to The [redacted] ***'s Privacy and Security page where it does state that some personal information may be collected.http://www[redacted] .com/c/Privacy_Security At this point the reason for your recent denial have been due to The [redacted] ***'s return guidelinesThe [redacted] does limit non-receipted returns and also receipted returns where store credit was used as tenderPlease keep in mind that as long as you have the original receipt and there is zero store credit on said receipt, The [redacted] should be able to process your returns The [redacted] does value your business and has temporarily (11/12-12/12) re-established your ability to conduct these types of returnsPlease feel free to return your unwanted merchandise to The [redacted] during this time Regards, The Retail Equation

Dear Consumer,After thorough review of your RAR, [redacted] has removed transactions [redacted] , [redacted] and [redacted] from your fileThe Retail Equation has amended your Return Activity FilePlease note, the day waiting period has also been removed If you believe your RAR still contains an error, you may submit into your Return Activity File a consumer statement up to words in length to explain items in your file Regards,The Retail EquationCustomer Service

Dear Ms [redacted] , Thank you for bringing your concerns regarding Victoria's Secret return procedures to our attentionThe Retail Equation is contracted by Victoria's Secret to gather and store return dataWe do not share that data nor sell it to any other companyThis information is used solely for the purpose of return authorization for Victoria's SecretWe understand that you'd like to have your information removed from Victoria's Secret's data baseWe'll be glad to assist you the best we can in achieving your requestWe will forward your message/complaint to Victoria's Secret's corporate office for their reviewPlease understand that we (The Retail Equation) cannot just delete data without Victoria's Secret's permissionOnce we hear back from Victoria's Secret we will update you and Revdex.com regarding their decision Thank you, The Retail Equation [redacted]

Dear Mr [redacted] ,Please provide us with the transaction ID number located on your warned or declined receiptThe transaction ID number is a series of numbers (9-digits) ending in B.B.YOnce we have this information we can start the dispute process with [redacted] on your behalf.Regards,The Retail Equation

Dear Mr [redacted] , After thorough review of your RAR, Best Buy has found that return [redacted] was not in errorBest Buy will not provide return accommodations for your itemPlease understand that The Retail Equation is only contracted to gather and store return data for [redacted] ***The Retail Equation does not have authority to change or override [redacted] ***s decisions they make for their stores Regards, The Retail Equation