The Retail Equation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe response given still only places a temporary lift on my ability to make returns as per the posted guidelines at Home DepotThere is no reason why this should be temporaryThe retail connection is arbitrarily modifying the Home Depots return policyThey state they are honoring the posted return policy however it is irrefutable that they in fact are notI have not been informed of a reason why the Home Depot and retail connection feel my store return policy should be amendedI would assume the return policy would not only track returned merchandise but also the total amount of merchandise purchasedIt seems that the retail connection does not care about customer serviceThey have done nothing but put a very valuable Home Depot customer in an embarrassing situation in the store, verbally harassed the customer on the telephone and now have made a veiled attempt to make the issue simply go away by placing a temporary lift on their self imposed modification of a written store policy without just cause to do soI demand that my account be placed under good standing as it was prior to their companies flagrant violation of my consumer rights ]
Regards,
*** ***

Dear Mr***,
We have attempted to contact you several times at the phone number (***) you have listed in the 'Customer Information' section of this Revdex.com complaintWe have attempted contact on April 15th, April 21st and April 26th, the first two times you voicemail box wasn't accepting anymore messagesOn April 26th (out last attempt) we were given the option to leave a message this time, we didWe will need more information from you before we can further escalate your concerns/requests with *** ***'s corporate officePlease provide, the date of the return, the store number (not the stores phone number), the approximate time of your return, the approximate return amount that you were denied forOnce we have this additional information we can locate the warning which was placed on your file by the retailer
Regards,
The Retail Equation

Dear Revdex.com,
The Retail Equation will not be able to honor this consumers request for an information removal*** *** does have the right to limit returns at their stores, please visit *** ***'s website for more information on the data they collect and how the use this data (http://www.***com/site/help-topics/privacy-policy/pcmcat***id=pcmcat20440005006...⇄ please note that this consumer is already working closely with a *** *** corporate memberPlease direct your requests to the corporate member and await their response, there are no further actions The Retail Equation can take on this complaintRegards,
The Retail Equation

Dear Mr***,It was a pleasure speaking with you today Please feel free to return your unwanted Home Depot items to any Home Depot location for a return approvalAs discussed in our earlier phone conversation, you have till 12/31/to make your return.Regards,The Retail Equation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not understand why my return privileges are only re-established for Jul to Jul Then what happens? I am not saying the return was in error, I am saying, I have ONLY MADE RETURN the ENTIRE YEAR to *** *** and it was this one I am not a habitual person who constantly returns items to *** *** without a receipt I am being singled out for nothing done wrong, except o try to return item without a receipt.I want to be able to complete this return and receive a refund This has been confirmed to be a *** *** item so there is no question it was purchased elsewhere and then attempted to be return to *** ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not understand why my return privileges are only re-established for Jul to Jul Then what happens? I am not saying the return was in error, I am saying, I have ONLY MADE RETURN the ENTIRE YEAR to *** *** and it was this one I am not a habitual person who constantly returns items to *** *** without a receipt I am being singled out for nothing done wrong, except o try to return item without a receiptI want to be able to complete this return and receive a refund This has been confirmed to be a *** *** item so there is no question it was purchased elsewhere and then attempted to be return to *** ***
Regards,
*** ***

Dear Mr***,
Thank you
for reaching out with your concerns over being declined for future
non-receipted returns. After reviewing
your request, *** has made the decision to authorize the
non-receipted
return that you attemptedYou will have between 2/27/16-3/13/to conduct
this return in any *** store
Please note
that it is best to return with your receiptFuture non-receipted returns are
subject to not being approved in ***’s systemFor your convenience,
*** offers their clients the option
to have their receipt printed and/or emailed as well as the stores now have the
ability to loboth your online and in-store purchases by using any
of the following cards (Beauty Insider /Debit/Credit Card )that
were associated to that purchase for up to rolling months.
Regards,
The Retail Equation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business did not speak to any of the points I mentioned in the complaintAlso, since TRE referenced Best Buy's return and Exchange policy, I ask that they provide a violation of the policy that would justify the ban on returns/exchanges at Best Buy.
Regards,
*** ***

Dear Mr***, After thorough review of your RAR, Best Buy has removed return transactions *** *** & *** from your return historyThe Retail Equation has amended your Return Activity FilePlease note, the day waiting period has also been
removedPlease feel free to return your unwanted Best Buy merchandise at any Best Buy store location. Regards,The Retail EquationCustomer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The Retail Equation managed to reverse the ban on this single laptop yet managed to immediately ban me again when I got a new laptop with transaction ID ***-***I demand this be removed as it potentially prevents me from getting Geek Squad services on this laptop which are counted as exchanges in certain casesI would also like the ability to return this computer if it is found to be unacceptable
Regards,
*** ***

Dear Consumer, After thorough review of your RAR, Best Buy has found that return ***
*** was not in errorYour return or exchange was declined due to your overall return activity with *** *** *** *** issued you a warning on 9/29/stating that you may not be able
to make future returns Regards,The Retail EquationCustomer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
were in *** website do they claim any of your practice
Regards,
*** ***

Hello Mr***,
Thank you for contacting The Retail Equation (TRE) and for allowing us the opportunity to answer your questionsFirst we'd like to explain what it is we (TRE) do for The Home DepotWe (TRE) are contracted by The Home Depot to gather and store return dataThis information is used
for return authorization at The Home DepotAt no point is this data sold, traded or shared with any other organization
To answer your question and concerns regarding purchase informationAs we stated before we (TRE) only collect return dataYou make mention that at no point in time did you allow The Home Depot to collect your dataBy providing The Home Depot your drivers license ID card at the time of the return you gave The Home Depot consent to collect your data
Your request to have your return file deleted wont be processed by The Retail EquationThis data belongs to The Home DepotPlease visit The Home Depot's website for more informationThe link below will take you to The Home Depot's Privacy and Security page where it states that some personal information may be collected
http://www.homedepot.com/c/Privacy_Security
Regards,
The Retail Equation
###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The return rejection printout I received from Home Depot lists The Return Equation as the blocking agency and reports that I should wait days until I could do returns again without a receipt or with a receipt more than days old...I have waited over days and am still am completely blocked from doing ANY returns based on The Return Equation information on file]
Regards,
*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Here is the transaction ID: ***
Regards,
*** ***

Dear Mr***,After thorough review of your RAR, *** *** has removed return transactions *** and *** from your fileThe Retail Equation has amended your Return Activity FilePlease note, the 365-day waiting period has also been removed If you believe
your RAR still contains an error, you may submit into your Return Activity File a consumer statement up to words in length to explain items in your file. To submit a consumer statement into your Return Activity File for disclosure, please reference the transaction number for the return(s) you wish to dispute. Please mail your consumer statement via the U.SPostal Service to The Retail Equation using the information listed below: Address: RAR (Return Activity Report)The Retail EquationP.OBox 51373Irvine, CA 92619-1373 Regards,The Retail EquationCustomer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI know what *** showing is correct. It has been three years since the returnsWhen I went to return items I didn't take receipt because the cashier at *** (***) looked them up on my credit card and found the purchasesEach time they ran my driver's license and I guess it went against meMy problem is three things:
Retail Equation said record should have been cleared within a month periodIt's been years since the last return*** is the only that does this against people's credit recordI took my son and husband in the store to see what would happen. Their CA id's were rejected alsoI want to know what my license and their license have to against my driver's license? How is this connected? They have never even been in the store to shop. I wrote a letter and did everything they wanted and they have no record of checking their id's with the rejected receiptNow I would have to do it all over againI keep getting the run around with Retail EquationThere not even in the US, other people working in IndiaRetail Equation has a lot of complaints on them against *** *** and *** *** doing this. I don't have any problems with those merchantsI believe it is *** doing this in a way that is not really fairCould you look into a bit moreI just want my record clean*** can put a note anywhere they want saying that I can't return without a receipt because no one has to worry, I will never shop there againThe company has all the recordsI don't know how to download them and it is a lotWould be more waste of timeI have spent way to much time on this nonsense.
Also, I was informed that I can get a full copy of my file not just the return activity reportI asked RE yesterday and it seemed to be a noI want to have that please.
Regards,
*** ***

Dear
Ms[redacted],
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We
manage the merchandise return database for [redacted] and understand that
you have requested that your return history information be deleted from Bon-Ton
Store's database. Pursuant to that
request, we have removed all of your personal information and all information about
your past merchandise returns at [redacted]s from [redacted]'s database effective
February 9th, 2016.
You
should understand that should you return any merchandise in the future, or make
returns using a different identifier; a new return history will be created. If you have any questions, please call
Regards,
The
Retail Equation
Customer
Service
1-800-652-

Dear Mr. [redacted],
It was a pleasure speaking with you today.  Please feel free to return your unwanted Home Depot items to any Home Depot location for a return approval. As discussed in our earlier phone conversation, you have till 12/31/15 to make your return.
Regards,
The Retail Equation