The Retail Equation

Dear Mr. Watson, After thorough review of your RAR, [redacted] has removed return transactions [redacted] from your file. The Retail Equation has amended your Return Activity File.  Please note, the 365-day waiting period has also been removed.  If you believe your RAR still contains an error, you may submit into your Return Activity File a consumer statement up to 100 words in length to explain items in your file.  To submit a consumer statement into your Return Activity File for disclosure, please reference the transaction number for the return(s) you wish to dispute.  Please mail your consumer statement via the U.S. Postal Service to The Retail Equation using the information listed below:  Address: RAR (Return Activity Report) The Retail Equation P.O. Box 51373 Irvine, CA 92619-1373  Regards, The Retail Equation Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[The company has requested a transaction ID. It is: [redacted]. ]
Regards,
[redacted]

Dear Mr. [redacted],After thorough review of your RAR, Best Buy has not authorized The Retail Equation to remove any of their data from our system. If you haven’t done so already please feel free to visit [redacted]s website for more information regarding their data collection practices. Attached is a copy of the receipt you received at the time of the warning. The way that [redacted]s point of sale system is designed, the customer is required to sign and accept this warning on the pin-pad before the transaction will continue with the return, [redacted]s records indicate that you signed their agreement.    Regards,The Retail EquationCustomer Service

Dear Ms. [redacted], At the time of the return, your receipt was not scanned or entered into the system, at that point it was considered a non-receipted return. Please return your unwanted items to any [redacted] ** location before December 31st, 2017. Also, please feel free to visit the [redacted] ** website for more information about their data collection process, what data they collect and how they use it. Please understand that The Retail Equation is contracted by [redacted] ** to gather and store their return data, The  Retail Equation does not have the authority to remove or change their data, no further changes or accommodations have been authorized by [redacted] **.Regards,The Retail Equation

Dear Consumer, Please provide us with the transaction ID number located on your warning or denial slip. The transactions ID is a long series of numbers (9-11 digits) followed by the letters B.B.Y. Once we have this information we will be able to start the dispute process with Best Buy on your...

behalf.Regards,The Retail Equation

Revdex.com: Although this is not the solution to my problem since I'm requesting the removal of my personal information from this company that I never consented to, I will provide the requested info. Transaction ID: [redacted]This is the denial transaction. Here is what happened: I went to exchange my defective phone for a new phone, I was given the warning and was required to sign this warning before the transaction could be completed. [redacted] computer system went down before the exchange could be tendered. We went to another computer to retry to transaction, but when we tried it a second time, the computer denied me the exchange. I was "supposedly" supposed to have 1 return/exchange left before getting denied, but since the computer malfunctioned, it acted as if the exchange was completed which it wasn't. Regardless, get this fixed and removed my information from you system. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Consumer,The Retail Equation is contracted by [redacted] to gather and store their return data. Please feel free to visit [redacted] website for detailed information on their data collection process and procedures. Please keep in mind that your return denial/warning at [redacted] was solely based...

on your past return activity at [redacted] and not with other retailers. Regards,The Retail Equation

Dear Ms. [redacted],Please provide us more information on why you believe the RAR is incorrect (sent to you on 7/13 and 7/17). We have shared your concerns with Best Buy, unfortunately Best Buy has not authorized any accommodations for your return or exchange. Please feel free to visit Best Buy's website for more information on their return policies, Best Buy does reserve the right to limit and decline returns regardless of receipt. Also, Best Buy's website will provide you with contact phone numbers so that you may express your concerns over their policies. Regards,The Retail Equation

Dear Ms. [redacted], Thank you for reaching out with your concerns, however we are unable to accommodate your request to have the transactions removed from the Returns Activity Report. The information is kept in-house within [redacted] and [redacted] and not made public. This information is needed...

due to the changes [redacted] has made to their no receipt return policy and tightened limits. For your convenience, [redacted] offers printed receipts, the ability to have receipts emailed to you as well as the ability to look up your receipt and purchases if you used your [redacted] account/Debit/Credit Card or made your purchase online. With that said, just note that their POS only keeps purchase history in a rolling 365 days.Regards,The Retail Equation

Dear Consumer,
Our records show that The Home Depot has already provided you with an accommodation for returning at their stores from 6/11/2015 - 7/2/2015. At this point The Home Depot is not providing any further accommodations. Please note, The Home Depot will gladly accept returns for items in which you have the original receipt and that there is no store credit attached to that receipt. The reason for your denial is based on your overall return activity with The Home Depot, specifically for non-receipted returns and also returns of items which were purchased with store credit. Please understand that The Retail Equation is only contracted by The Home Depot to gather and store return data. This data is used only by The Home Depot for their return authorization purposes. Feel free to visit The Home Depot's website for more information on their policies regarding data and also their return policy http://www.homedepot.com/c/Privacy_Security.
Regards,
The retail Equation

Dear Ms [redacted], Please provide your transaction ID number which is located on your warned or declined receipt. The transaction ID number is 9-11 digits followed by the letters S.M.T. Please note, [redacted] limits returns based on the customers return activity and frequency of returns,...

regardless of receipt.Regards,The Retail Equation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Customer service does not address issues with the case, especially with unfair denials based on "recent return" history, even if recent returns are scarce and or nonexistent  ]
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Luis [redacted]

Dear Consumer,After thorough review of your RAR, [redacted] has found that return [redacted] was not in error. Your return/exchange was declined due to your past return activity with [redacted]. Please feel free to visit [redacted]’s website for detailed information regarding their return policies. If you believe your RAR still contains an error, you may submit into your Return Activity File a consumer statement up to 100 words in length to explain items in your file.   To submit a consumer statement into your Return Activity File for disclosure, please reference the transaction number for the return(s) you wish to dispute.  Please mail your consumer statement via the U.S. Postal Service to The Retail Equation using the information listed below:              Address:          RAR (Return Activity Report)The Retail Equation[redacted]
[redacted]    Regards,The Retail EquationCustomer Service

Dear Mr. [redacted],Thank you for your patience as we investigated your complaint/requests with [redacted]. Unfortunately there will be no further accommodations made by [redacted]. Please understand that The Retail  Equation is only contracted by [redacted] to gather on store their return data. This data is used by [redacted] for return authorization purposes only. At this time there are no ore actions The Retail Equation can take regarding your requests.Regards,The Retail Equation

Dear Ms. [redacted], Thank you for reaching out with your concerns over being declined for future non-receipted returns.  After reviewing your request, [redacted] has made the decision to authorize the non-receipted return that you attempted. You will have between October 24th – November 8th...

 to conduct this return in any [redacted] store. Please note that it is best to return with your receipt. Future non-receipted returns are subject to not being approved in [redacted]’s system. For your convenience, [redacted]  offers their clients the option to have their receipt printed and/or emailed as well as the stores now have the ability to look-up both your online and in-store purchases  by using any of the following  cards  (Beauty Insider /Debit/Credit Card )that were associated to that purchase for up to 12 rolling months.  To submit a consumer statement into your Return Activity File for disclosure, please reference the transaction number for the return(s) you wish to dispute.  Please mail your consumer statement via the U.S. Postal Service to The Retail Equation using the information listed below:              Address:          RAR (Return Activity Report)The Retail Equation[redacted]Regards,The Retail EquationCustomer Service

Dear Consumer,Please provide us with the transaction ID number located on your warning or denial slip. The transactions ID is a long series of numbers (9-11 digits) followed by the letters B.B.Y. Once we have this information we will be able to start the dispute process with [redacted] on your...

behalf.Regards,The Retail Equation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I DID provide my receipt to [redacted] ** at the time of return.  I want my name and information removed from your database!  The Retail Equation used false information and based on that The Retail Equation has a "red flag" on my name. You've undermined my character and I've been wrongly acused as she type of fraudster.   Again, I want my name and information removed from the database belonging to The Retail Equation.   
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I do not accept the response because the report submitted to me called a TRE is incorrect, I have tried to contact the company numerous times to correct the issue but don't seem to get anyone that understands english and each representative is less than helpful stating they can't give me any information other than the TRE report.  I'm not sure how this company stays in business considering the reviews that I have read on the internet but what I am sure of is that their reporting procedure is incorrect and there does not seem to be any way to working with them to fix it.  I have made many phone calls and sent two letters with no response, how am I suppose to fix the problem when no one in the company will respond and I can't seem to find a way to contact Best Buy to let them know that this company is feeding them incorrect information on not just me but others as well.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I will also say that I have decided not to do business with Best Buy any longer due to this frustating experience.I do appreciate the Revdex.com's support of my efforts to clear this up.
Regards,
[redacted]