We expect our employees to conduct themselves in an attentive professional friendly manner and treat our customers with respect at all times even when they are explaining store policyWe are committed to providing our customers with the most enjoyable shopping experience possibleThis customer's comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employeesBut for future reference we do ask that the customer understand the information they received from the store is correctWe do allow our stores to place limits on how many products can be purchasedThis is to ensure there is enough product on the shelves for other customer'sCoupon usage can vary by store location and our store directors/managers determine how coupons can/cannot be used at their location for the welfare of all of their store’s customersThe store director/manager has the right to accept, decline or limit the quantity of coupons or items used or purchased in a single transaction, by a single customer, or in a single dayThe coupon policy is subject to change without noticeWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comThe customer comments were shared with our upper management teamWe have determined the correct process was followed and therefore declining the customer's request for compensationRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer Regards,Kroger Co
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
I've documented the customer's concern regarding this matterWe operate with honesty and integrity, and it is not our intention to confuse or frustrate our customers in any wayRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer Regards, Kroger Co
Regrettably, we have been unable to reach an amicable resolution with the customer after offers of gift cards and couponsWe will not be offering any further compensationAll of the appropriate parties have been notified of this customer's concern and all of the appropriate actions have taken placeWe respectfully request for the Revdex.com to close this contact as we have nothing further to addWe appreciate the Revdex.com's assistance in this matterRegards, The Kroger CoRef # [redacted]
[ Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12041053, and find that this resolution is satisfactory to me This should be kroger customer relations center [redacted] Regards, [redacted]
After researching, a case was created for this customer's concern on 1/09/Our internal Claims Management Department called this customer and left a message on their voicemail on 1/13/and 3/27/The customer never contacted them backI will be forwarding the customer's case back to our internal Claims Management Department and they will attempt to contact the customer againWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com Regards, Kroger Co Ref # [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I was never contacted by a member of their leadership teamI tried multiple times to fill out the report but was told there wasn't a manager there Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint It is apparent that Kroger in its entirety have CUSTOMER SERVICE ISSUES, which is the PRIMARY reason for my complaintThe consistency with using coupons at Kroger's store is a small portion of my irritationIt is also evident that whomever read my complaint, clearly didn't read it AT ALLMy MAIN concern for writing the letter was due to the HORRIBLE CUSTOMER SERVICE and the way I was spoken too by Kroger employees and front line mangersI was NEVER rude or acted as suchThe employees that were rude to me obviously do not like their job at KrogerI can understand policy, it was how they acted towards me, as if I were trying to steal from the storeI really did not like how one employee called the manager over the intercom and I was only standing in line waiting to be checked outThen when she arrives to the front, she tells the cashier what coupons to take from me and it was my 2nd time ever being in that store.I sent two letters to Kroger in March (one certified and one regular mail)I also called Kroger's corporate office and Kroger's customer service number to make my complaintI was give an ID #I followed up several times via phone and NOT ONCE, did ANYONE (manager or otherwise) contact me backThe problem is CUSTOMER SERVICE and yes, it would be nice if Kroger's coupon policy was consistent between the storesI have visited Kroger several times since I wrote the letters and I haven't' had a problem using my couponsI have been able to use (printed internet coupons) on like items without incident (which is the same policy on Kroger's site)I was told in March that the surveillance video would be viewed to verify my story/experience and someone would DEFINTELY contacted meIt was not until I made this claim on Revdex.com that someone has respondedAnd that person clearly didn't read/nor understand what I am complaining aboutIf the customer service from leadership is terrible, I can understand why some of the store employees act the way they do towards customersIt's the example they're givenI am VERY DISAPPOINTED in the Revdex.com response given by the Kroger employeeI ask that someone from Kroger Corporate office contact me via phone or mail to explain their response, before I escalate this higherI was told someone would call me and months later, no one has Regards, [redacted]
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com Reached out to the customer's directly We appreciate the opportunity to further document your concern with the assistance of the Revdex.com We need more information in order to address your issue A voicemail was left for the customer for a return callThere is nothing more important to us than making sure your shopping experience meets your expectationsWe look forward to hearing from you soonRegards,Kroger Co
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I talked to the manager at Kroger and he said he didn't know anything about the complaint and wasn't going to do anything until he received it Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint My claim was denied by the company, despite strong evidence of the chain of events leading up to $worth of diesel being pumped into my car at a gas station that doesn't sell dieselThus leaving me without a car, $for repairs, $for towing, and $spent on what was supposed to be unleaded, not diesel Regards, [redacted]
I've notified a [redacted] Supervisor of this customer's concern regarding the [redacted] Agent that handled their claimThis office supports the investigation and determination made by [redacted] and we advise the customer to contact them directly with any grievance regarding their determinationIf the customer is taking legal action they may have their Attorney mail a letter of representation to our legal department at the following address The Kroger Co Attn: Legal Department Vine St Cincinnati, Ohio Regards, Kroger Co Ref # [redacted]
We appreciate the customer's concerns regarding our Sale of Alcohol PolicyWe operate with honesty and integrity, and it is not our intention to confuse or frustrate our customers in any wayWe want to apologize for any inconvenience this may have causedUnfortunately, we do require a proof of age for all alcoholic beverage purchases, regardless of the age of the customerAlthough this is not a state law, it is a Kroger Policy designed to protect both us as a company and the minor childWe allow our Cashier's and Store Management to use their better judgement in processing alcohol transactions as they are the ones at risk for finesIn this matter we support the Store's decision Regards, Kroger Co Ref # [redacted]
Thank you for contacting The Kroger Executive OfficeThis is an insurance matter that has been turned over to our claims management service provider, [redacted] , for investigation and resolutionAfter researching with [redacted] , they advised this customer's claim has been denied and closedThis office supports the investigation and determination made by [redacted] and we advise the customer to contact them directly with any grievance regarding their determinationWe respectfully request that the Revdex.com close this contact as we have nothing further to addWe appreciate the Revdex.com's assistance in this matter [redacted] Office: ###-###-####Regards,Kroger Co
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I have attatched screenshots of [redacted] It clearly shows it is a Kroger siteKrogers response was that I should call the number on the back of the cardsAs I have said, I did that timesThe number on the back of the card, is the same number under "contact" on [redacted] , which is run by KrogerThey are telling me that they are not responsible, Yet their wetsite refuses to helpThey have stolen $From MeThank you Regards, [redacted]
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com Reached out to the customer directly leaving a message for a return call on 7/20/ We appreciate the opportunity to further document your concern with the assistance of the Revdex.com We are confident the necessary steps have been taken to ensure they have a better experience going forward Regards,Kroger Co
We want to apologize for any inconvenience this customer has encountered attempted to get their son's medication filled in a timely mannerWe've notified the Pharmacy Manager so they can ensure a better experience in the futureWe feel confident all of the necessary actions will take place to prevent this from happening again in the futureWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com Regards, Kroger Co Ref # [redacted]
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com We appreciate the opportunity to address your concern with the assistance of the Revdex.com Reached out to the customer directly via phone to request for additional information We are confident the necessary steps will be taken to ensure they have a better experience going forwardRegards,Kroger Co
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I appreciate Kroger's efforts to resolve this situation, however I would still like to receive what I originally requested: A inch 4k tv with [redacted] or better for If the same brand cannot be obtained that's OK but I cannot accept the fact that another inch TV is not availableThanks Regards, [redacted] ***
We expect our employees to conduct themselves in an attentive professional friendly manner and treat our customers with respect at all times even when they are explaining store policyWe are committed to providing our customers with the most enjoyable shopping experience possibleThis customer's comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employeesBut for future reference we do ask that the customer understand the information they received from the store is correctWe do allow our stores to place limits on how many products can be purchasedThis is to ensure there is enough product on the shelves for other customer'sCoupon usage can vary by store location and our store directors/managers determine how coupons can/cannot be used at their location for the welfare of all of their store’s customersThe store director/manager has the right to accept, decline or limit the quantity of coupons or items used or purchased in a single transaction, by a single customer, or in a single dayThe coupon policy is subject to change without noticeWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comThe customer comments were shared with our upper management teamWe have determined the correct process was followed and therefore declining the customer's request for compensationRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer Regards,Kroger Co
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
I've documented the customer's concern regarding this matterWe operate with honesty and integrity, and it is not our intention to confuse or frustrate our customers in any wayRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer Regards, Kroger Co
Regrettably, we have been unable to reach an amicable resolution with the customer after offers of gift cards and couponsWe will not be offering any further compensationAll of the appropriate parties have been notified of this customer's concern and all of the appropriate actions have taken placeWe respectfully request for the Revdex.com to close this contact as we have nothing further to addWe appreciate the Revdex.com's assistance in this matterRegards, The Kroger CoRef # [redacted]
[ Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12041053, and find that this resolution is satisfactory to me This should be kroger customer relations center [redacted] Regards, [redacted]
After researching, a case was created for this customer's concern on 1/09/Our internal Claims Management Department called this customer and left a message on their voicemail on 1/13/and 3/27/The customer never contacted them backI will be forwarding the customer's case back to our internal Claims Management Department and they will attempt to contact the customer againWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com Regards, Kroger Co Ref # [redacted]
Reached out to the customer directlyWe appreciate the assistance of the Revdex.com Regards, Kroger Co Ref # [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I was never contacted by a member of their leadership teamI tried multiple times to fill out the report but was told there wasn't a manager there Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint It is apparent that Kroger in its entirety have CUSTOMER SERVICE ISSUES, which is the PRIMARY reason for my complaintThe consistency with using coupons at Kroger's store is a small portion of my irritationIt is also evident that whomever read my complaint, clearly didn't read it AT ALLMy MAIN concern for writing the letter was due to the HORRIBLE CUSTOMER SERVICE and the way I was spoken too by Kroger employees and front line mangersI was NEVER rude or acted as suchThe employees that were rude to me obviously do not like their job at KrogerI can understand policy, it was how they acted towards me, as if I were trying to steal from the storeI really did not like how one employee called the manager over the intercom and I was only standing in line waiting to be checked outThen when she arrives to the front, she tells the cashier what coupons to take from me and it was my 2nd time ever being in that store.I sent two letters to Kroger in March (one certified and one regular mail)I also called Kroger's corporate office and Kroger's customer service number to make my complaintI was give an ID #I followed up several times via phone and NOT ONCE, did ANYONE (manager or otherwise) contact me backThe problem is CUSTOMER SERVICE and yes, it would be nice if Kroger's coupon policy was consistent between the storesI have visited Kroger several times since I wrote the letters and I haven't' had a problem using my couponsI have been able to use (printed internet coupons) on like items without incident (which is the same policy on Kroger's site)I was told in March that the surveillance video would be viewed to verify my story/experience and someone would DEFINTELY contacted meIt was not until I made this claim on Revdex.com that someone has respondedAnd that person clearly didn't read/nor understand what I am complaining aboutIf the customer service from leadership is terrible, I can understand why some of the store employees act the way they do towards customersIt's the example they're givenI am VERY DISAPPOINTED in the Revdex.com response given by the Kroger employeeI ask that someone from Kroger Corporate office contact me via phone or mail to explain their response, before I escalate this higherI was told someone would call me and months later, no one has Regards, [redacted]
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com Reached out to the customer's directly We appreciate the opportunity to further document your concern with the assistance of the Revdex.com We need more information in order to address your issue A voicemail was left for the customer for a return callThere is nothing more important to us than making sure your shopping experience meets your expectationsWe look forward to hearing from you soonRegards,Kroger Co
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I talked to the manager at Kroger and he said he didn't know anything about the complaint and wasn't going to do anything until he received it Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint My claim was denied by the company, despite strong evidence of the chain of events leading up to $worth of diesel being pumped into my car at a gas station that doesn't sell dieselThus leaving me without a car, $for repairs, $for towing, and $spent on what was supposed to be unleaded, not diesel Regards, [redacted]
I've notified a [redacted] Supervisor of this customer's concern regarding the [redacted] Agent that handled their claimThis office supports the investigation and determination made by [redacted] and we advise the customer to contact them directly with any grievance regarding their determinationIf the customer is taking legal action they may have their Attorney mail a letter of representation to our legal department at the following address The Kroger Co Attn: Legal Department Vine St Cincinnati, Ohio Regards, Kroger Co Ref # [redacted]
We appreciate the customer's concerns regarding our Sale of Alcohol PolicyWe operate with honesty and integrity, and it is not our intention to confuse or frustrate our customers in any wayWe want to apologize for any inconvenience this may have causedUnfortunately, we do require a proof of age for all alcoholic beverage purchases, regardless of the age of the customerAlthough this is not a state law, it is a Kroger Policy designed to protect both us as a company and the minor childWe allow our Cashier's and Store Management to use their better judgement in processing alcohol transactions as they are the ones at risk for finesIn this matter we support the Store's decision Regards, Kroger Co Ref # [redacted]
Thank you for contacting The Kroger Executive OfficeThis is an insurance matter that has been turned over to our claims management service provider, [redacted] , for investigation and resolutionAfter researching with [redacted] , they advised this customer's claim has been denied and closedThis office supports the investigation and determination made by [redacted] and we advise the customer to contact them directly with any grievance regarding their determinationWe respectfully request that the Revdex.com close this contact as we have nothing further to addWe appreciate the Revdex.com's assistance in this matter [redacted] Office: ###-###-####Regards,Kroger Co
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I have attatched screenshots of [redacted] It clearly shows it is a Kroger siteKrogers response was that I should call the number on the back of the cardsAs I have said, I did that timesThe number on the back of the card, is the same number under "contact" on [redacted] , which is run by KrogerThey are telling me that they are not responsible, Yet their wetsite refuses to helpThey have stolen $From MeThank you Regards, [redacted]
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com Reached out to the customer directly leaving a message for a return call on 7/20/ We appreciate the opportunity to further document your concern with the assistance of the Revdex.com We are confident the necessary steps have been taken to ensure they have a better experience going forward Regards,Kroger Co
We want to apologize for any inconvenience this customer has encountered attempted to get their son's medication filled in a timely mannerWe've notified the Pharmacy Manager so they can ensure a better experience in the futureWe feel confident all of the necessary actions will take place to prevent this from happening again in the futureWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com Regards, Kroger Co Ref # [redacted]
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com We appreciate the opportunity to address your concern with the assistance of the Revdex.com Reached out to the customer directly via phone to request for additional information We are confident the necessary steps will be taken to ensure they have a better experience going forwardRegards,Kroger Co
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I appreciate Kroger's efforts to resolve this situation, however I would still like to receive what I originally requested: A inch 4k tv with [redacted] or better for If the same brand cannot be obtained that's OK but I cannot accept the fact that another inch TV is not availableThanks Regards, [redacted] ***