Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Kroger's reply seriously fails to address how store employees treat the customer who brings to their attention that the price did not ring up at the advertised price Perhaps they could address their lack of curiosity to the customer who points out their attempt to charge higher prices than advertised My experience was degrading from the store personnel as if I was trying to "get away with something." I have also asked to speak with them and they have not contacted me.
Regards,
*** ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comIt is not our intention to frustrate or upset our customersIt’s the customer responsibility to review and understand the terms of the protection plan administered.This Service Plan
is not a contract of insuranceUnless otherwise regulated under state law, the contents under this Service Plan should be interpreted and understood within the meaning of a “service contract“ in Public Law #***.These Terms and Conditions, together with Your proof of purchase shall collectively constitute the entire contract relating to Your coverageYour proof of purchase describes the covered Product(s) and the term of this Service Plan.Covered Service means the services required to return the Product to the level of functionality as it was designed by the manufacturer under service and usage of the Product.Wear and Tear means the failure of a covered Product to maintain the functionality as it was designed by the manufacturer.Length of coverage: The coverage period for this Service Plan begins on the purchase date as shown on Your proof of purchase and expires [two (2)] years from that dateIn the event Your Product(s) is being serviced by an authorized service center when the Service Plan expires, the term of the Service Plan will be extended until the covered repair has been completed.What is covered: As a result of wear and tear, service performed hereunder shall consist of labor and parts necessary to restore Your Product to the level of function for which it was designed by the manufacturerOur aggregate limit of liability is the lesser of the Retail Price You paid for the Product, or replacement with an item of similar features and value, or provide You with, at Our option, a gift card or payment of a cash settlement, not to exceed the original Retail Price of the covered ProductCoverage includes: damage to bands, clasps, bezels, crystal, crowns, stems, and movements that prevent the Product from performing at the level of function for which it was designed by the manufacturer.To obtain service: You may take Your Product to the Retailer from which it was purchased or contact the Administrator hours a day, days a week at [###-###-####] for instructions on obtaining repair or replacement of Your covered ProductOutside of the United States, the Administrator may be contacted by calling collect to ** *** *** ***] or emailing [***]Have this Service Plan and Your proof of purchase handy and be prepared to tell Us which covered Product requires service and the nature of the problemYou have the duty to protect against any further damage, and to follow any requirements outlined in the owner’s manual instructions.Deductible: There is no deductible required to obtain service under this Service Plan.Non-Repairable products: If We, in Our sole discretion, determine that a Product is not repairable, or where the cost for repair may exceed the Retail Price You paid for the Product, We will replace the Product with a item of comparable type, quality and functionality as the original covered ProductThe replacement item shall not exceed the Retail Price of the original covered ProductIf We elect to replace Your covered Product and a replacement item is not available, We will provide You, at Our option, a gift card or a payment of a cash settlementThe amount of the gift card or cash settlement shall not exceed the current retail cost of a replacement item of type, quality and functionality, and such retail cost shall not exceed the Retail Price You paid for the original covered Product plus sales tax paid.What is not covered: This Service Plan does not cover service repair or replacement necessitated by any loss or damage resulting from: cosmetic damage, including dents, scratches, kinks, or any other cause that does not impact the operating condition or functionality of the Product, as determined by the Administrator; any cause other than service and usage, such as, but not limited to loss or damage due to misuse, abuse or neglect, unauthorized repairs or accidental damage; lack of manufacturer’s recommended maintenance/instructions, by this Service Plan; parts failure due to a manufacturer’s recall, regardless of the manufacturer’s ability to pay for such repair; any and all pre-existing conditions that occur prior to the effective date of this Service Plan; inherent design defect in the Product. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***The business contacted me directly and agreed to my requests for closure of this issueI am now satisfied
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** *** They "claimed" to have put a credit on my kroger cardThis is not trueMy husband went to the store the day after they claimed this and there was NO CREDIT on the cardI have the receipt to prove that !
Thank you for the additional commentsAll issues have been previously addressed with the customer*** *** is welcome to come to the store or contact our offices if he has any questions about the clicklist process
Thank you for contacting The Kroger Family of Stores. We want to extend a sincere apology regarding the double charge on your Credit/Debit Card. Please contact our KCRC Department ###-###-#### and they will be able to assist you further.Regards,Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
They sent a generic response and didn't even read or understand the complaintYou can't have a changing policy from store to storeI received the prescriptions but sometimes I have to call it in other times they have it readyThis is not professional or consistent
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We appreciate the assistance of the Revdex.comAfter researching, this customer contacted our Customer Service Department previously on 10/13/and 10/21/The customer's concern was brought to the attention of Store Manager and the employee in question has since changed the color of her hairWe
consider this issue resolved and we respectfully request for the Revdex.com to close this case as we have nothing further to add
Regards,
Kroger Co
Ref # ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12743373.this was the *** *** KrogerIt is the only Kroger in ***. Thank you.
Regards,
*** ***
I am currently out of country returning in mid JulyI was expecting the business to return to my complaint soonerI do not travel with old receipts and will get back to you when I get settled once I returnI believe Kroger ' customer service phone claimed clearly before our conversation the phonecall was recordedI called them as soon as I left the gas stationPlease look into your recordings meanwhile. Thank you Sincerely,***
Thank you for contacting the Kroger Executive OfficeWe appreciate your concern regarding this store’s pharmacy policy/procedures and we want to apologize for any inconvenience that this has caused youIt is a Pharmacists right to refuse to fill a prescription if they do not find it adequately
specific enoughOur Pharmacy has a professional, ethical and legal duty to clarify any information they find unclear by contacting the doctor’s officePlease understand, by law, it is the right of all Pharmacists to dispense medication in a manner they deem to be safeAnd we will support their educated decision to not dispense medication before the time allowed by law. Our policy is to err on the side of caution and never assume anything that could affect a customers healthWe want to apologize for any inconvenience that this policy may cause and we want to assure you that the health and safety of our customers takes utmost priority. We operate with honesty and integrity and it is not our intention to confuse or frustrate our customers in any way. I've documented the customer's concern and notified the Pharmacy Management team. We appreciate the assistance of the Revdex.com in this matter and we respectfully request that the Revdex.com close this contact.Regards,Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***hello ***, I do not accept the response from KrogerThe response from Kroger's about a "gift card"; however, the phone card is not a gift cardI am respectfully request $refund mail to me within days or consider this complaint is permanent unresolvedThank you
Advised the customer through the Revdex.com: We appreciate you contacting us regarding the poor service you received at your local store and we apologize for your experienceOur company prides itself on offering excellent customer serviceWe expect our employees to conduct themselves in an attentive
professional friendly manner and treat our customers with respect at all timesWe are committed to providing you with the most enjoyable shopping experience possibleYour comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employeesThank you for bringing this to our attentionWe want to assure you this will be addressed further with the Store ManagerYour comments have been forwarded to Store Management for review with the store's employeesWe appreciate the assistance of the Revdex.comRegards,Kroger Co.Ref # ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Kroger's repsonse doesn't fix any situation Has Kroger white listed my e-mail address so my e-mails will no longer bounce? What's the tracking number of the refund for the graham crackers I e-mailed them about? Kroger says in their response to the Revdex.com to e-mail them at kroger.com, but that doesn't work I e-mailed Kroger through kroger.com Kroger replied When I replied to that e-mail, I got this bounce-back e-mail saying it cannot be delivered:-----Original Message----- From: Mail Delivery System [mailto:[email protected]] Sent: Tuesday, July 4, 9:AM To: *** Subject: Mail delivery failed: returning message to sender This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipientsThis is a permanent errorThe following address(es)failed: [email protected]:SMTP error from remote server for TEXT command, host: *** (158.48.16.7) reason: Local Policy Violation --- The header of the original message is following--- Received: from [10.148.145.39] ([107.92.120.74]) by mail.gmx.com (mrgmxus001 [74.208.5.15]) with ESMTPSA (Nemesis) id 0MYfnI-1dEitR3umA-00VMzP for ; Tue, Jul 15:43:+0200From: William McMullin Content-Type: multipart/alternative; boundary=Apple-Mail-50822526-2908-47DD-A1B4-E69C85FEDE53Content-Transfer-Encodin...⇄ 7bitMime-Version: (1.0)Date: Tue, Jul 09:43:-0400Subject: Re: Your Comments (#26758919)Message-Id: References: In-Reply-To: To: [email protected]: iPhone Mail (14F89)X-Provags-ID: V03:K0:tsgr3QbMWGB1K2XVMWdWn6YgIXJelJjre0TJzciw9jbj2HbtAcD w0oUthHi3+9qCQ8kzutMFhusEqJYwzeTiJAP008J6RTz4m1HzutuDtttiSxNo1x2aH6y3I6 QUoje7iO6QxMqA9ioW6uSyrv4Y7c00k39vbu3OlgmF95KsJpnPdirDdR8NPGBSsxswxWRUp uC5kRQU1r/7+LpvYplMgQ==X-UI-Out-Filterresults: notjunk:1;V01:K0:Pkll65L306k=:XUAcSbFTJHJlTtt1kgHYFz cRszKaoPhvqW7mM/B3JSZhfAj1VZpov8uNdEUuRwsP0tjyRv/U2Xo6yQbo6T5dhrKxQ1FPF/Z 9Gb9wb3AzQQVn4qZWb9oXeStI/AlD/5D4ihgsUqPyz7d47kyrVJkrqL5isqhFfIhVJTGlUvQd 3GLncs2C55s3vIRKe6rtfKCKqGlMgq2pXnWdka//QQjiXGZpJKxJFHCct3wrgmjnK30NTCet2 VFdjXiVD4OJsiVhe4MZIjTL4ijK5zJeMMM8qQIyNQMzMLhg/J2YoR0cZdjodb/9WpezNI7Nuy sM8zRNPeFZauwL4gJy1F6JlHFXO1+07xq3zRb5/dIhFmVjpYfssq2FZpsNyfASAfYT2E2dnGU ++fNDbKcDLuttyZUoLUx341YsOfDuwk7O/mDMHHokzt5Q2Y6C6GAZ29Ihp/pXULo6nkswJqwK Zb/Sb1DrFzYObt6Mhnpc+0b+hssWIuswMlTcz0/xcJOlrvKLgQucjPONgThIO3VDLueXfhUHN cnoBPILUbIXBcUpND+F8qqTeAtOYbxtmfbkwlC/N8OppYUf9J3ZYdBw4rEzjZubI+UcYM7BSS UFNYf33U/o5xi/MBGRCypHx217g01f2xKqxnSvCVwlRBsMI9LcEUokofAF0AtBRx70/XMjg6C PNzq3O8GU58N68gPWUFmCAlJIeGTMZ9+An/oojullGhBI5Y5Suiptw0IaNbI2QFF324DsxY7Q ta3LkReTLtUFVzFfBelpxuc8a4gW5Vz8VgxDlF0GtFsdLuXzus1bGhD/cJnBNeJEEIRb+QOvH Sg5ZFII
Thank you for contacting the Kroger Executive OfficeI am in receipt of your letter with the assistance of the Revdex.comPlease accept our sincerest apologies for your experienceThis is an insurance matter and has been turned over to our insurance company, ***, for investigation and resolution
We concur with *** investigative teamIf *** has already contacted you with their response we do support their decision.Any further concerns regarding this claim should be made by contacting their offices directly *** Office: ###-###-####Regards,Kroger Co
Hello,Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com We appreciate the assistance of the Revdex.comWe want to apologize but all gift card purchases are finalWe are only a third party vendor for retail gift cardsThis is not a
product that we manufacture and we would not be financially responsible for this gift cardPlease have the customer contact the Customer Service phone number on the back of the gift card for all assistance regarding these gift cardsAlso the customer may contact our Gift Card Department ###-###-#### to see if they can assist any further.Regards,Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Kroger's reply seriously fails to address how store employees treat the customer who brings to their attention that the price did not ring up at the advertised price Perhaps they could address their lack of curiosity to the customer who points out their attempt to charge higher prices than advertised My experience was degrading from the store personnel as if I was trying to "get away with something." I have also asked to speak with them and they have not contacted me.
Regards,
*** ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comIt is not our intention to frustrate or upset our customersIt’s the customer responsibility to review and understand the terms of the protection plan administered.This Service Plan
is not a contract of insuranceUnless otherwise regulated under state law, the contents under this Service Plan should be interpreted and understood within the meaning of a “service contract“ in Public Law #***.These Terms and Conditions, together with Your proof of purchase shall collectively constitute the entire contract relating to Your coverageYour proof of purchase describes the covered Product(s) and the term of this Service Plan.Covered Service means the services required to return the Product to the level of functionality as it was designed by the manufacturer under service and usage of the Product.Wear and Tear means the failure of a covered Product to maintain the functionality as it was designed by the manufacturer.Length of coverage: The coverage period for this Service Plan begins on the purchase date as shown on Your proof of purchase and expires [two (2)] years from that dateIn the event Your Product(s) is being serviced by an authorized service center when the Service Plan expires, the term of the Service Plan will be extended until the covered repair has been completed.What is covered: As a result of wear and tear, service performed hereunder shall consist of labor and parts necessary to restore Your Product to the level of function for which it was designed by the manufacturerOur aggregate limit of liability is the lesser of the Retail Price You paid for the Product, or replacement with an item of similar features and value, or provide You with, at Our option, a gift card or payment of a cash settlement, not to exceed the original Retail Price of the covered ProductCoverage includes: damage to bands, clasps, bezels, crystal, crowns, stems, and movements that prevent the Product from performing at the level of function for which it was designed by the manufacturer.To obtain service: You may take Your Product to the Retailer from which it was purchased or contact the Administrator hours a day, days a week at [###-###-####] for instructions on obtaining repair or replacement of Your covered ProductOutside of the United States, the Administrator may be contacted by calling collect to ** *** *** ***] or emailing [***]Have this Service Plan and Your proof of purchase handy and be prepared to tell Us which covered Product requires service and the nature of the problemYou have the duty to protect against any further damage, and to follow any requirements outlined in the owner’s manual instructions.Deductible: There is no deductible required to obtain service under this Service Plan.Non-Repairable products: If We, in Our sole discretion, determine that a Product is not repairable, or where the cost for repair may exceed the Retail Price You paid for the Product, We will replace the Product with a item of comparable type, quality and functionality as the original covered ProductThe replacement item shall not exceed the Retail Price of the original covered ProductIf We elect to replace Your covered Product and a replacement item is not available, We will provide You, at Our option, a gift card or a payment of a cash settlementThe amount of the gift card or cash settlement shall not exceed the current retail cost of a replacement item of type, quality and functionality, and such retail cost shall not exceed the Retail Price You paid for the original covered Product plus sales tax paid.What is not covered: This Service Plan does not cover service repair or replacement necessitated by any loss or damage resulting from: cosmetic damage, including dents, scratches, kinks, or any other cause that does not impact the operating condition or functionality of the Product, as determined by the Administrator; any cause other than service and usage, such as, but not limited to loss or damage due to misuse, abuse or neglect, unauthorized repairs or accidental damage; lack of manufacturer’s recommended maintenance/instructions, by this Service Plan; parts failure due to a manufacturer’s recall, regardless of the manufacturer’s ability to pay for such repair; any and all pre-existing conditions that occur prior to the effective date of this Service Plan; inherent design defect in the Product. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***The business contacted me directly and agreed to my requests for closure of this issueI am now satisfied
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** *** They "claimed" to have put a credit on my kroger cardThis is not trueMy husband went to the store the day after they claimed this and there was NO CREDIT on the cardI have the receipt to prove that !
Thank you for the additional commentsAll issues have been previously addressed with the customer*** *** is welcome to come to the store or contact our offices if he has any questions about the clicklist process
Thank you for contacting The Kroger Family of Stores. We want to extend a sincere apology regarding the double charge on your Credit/Debit Card. Please contact our KCRC Department ###-###-#### and they will be able to assist you further.Regards,Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
They sent a generic response and didn't even read or understand the complaintYou can't have a changing policy from store to storeI received the prescriptions but sometimes I have to call it in other times they have it readyThis is not professional or consistent
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We appreciate the assistance of the Revdex.comAfter researching, this customer contacted our Customer Service Department previously on 10/13/and 10/21/The customer's concern was brought to the attention of Store Manager and the employee in question has since changed the color of her hairWe
consider this issue resolved and we respectfully request for the Revdex.com to close this case as we have nothing further to add
Regards,
Kroger Co
Ref # ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12743373.this was the *** *** KrogerIt is the only Kroger in ***. Thank you.
Regards,
*** ***
I am currently out of country returning in mid JulyI was expecting the business to return to my complaint soonerI do not travel with old receipts and will get back to you when I get settled once I returnI believe Kroger ' customer service phone claimed clearly before our conversation the phonecall was recordedI called them as soon as I left the gas stationPlease look into your recordings meanwhile. Thank you Sincerely,***
Thank you for contacting the Kroger Executive OfficeWe appreciate your concern regarding this store’s pharmacy policy/procedures and we want to apologize for any inconvenience that this has caused youIt is a Pharmacists right to refuse to fill a prescription if they do not find it adequately
specific enoughOur Pharmacy has a professional, ethical and legal duty to clarify any information they find unclear by contacting the doctor’s officePlease understand, by law, it is the right of all Pharmacists to dispense medication in a manner they deem to be safeAnd we will support their educated decision to not dispense medication before the time allowed by law. Our policy is to err on the side of caution and never assume anything that could affect a customers healthWe want to apologize for any inconvenience that this policy may cause and we want to assure you that the health and safety of our customers takes utmost priority. We operate with honesty and integrity and it is not our intention to confuse or frustrate our customers in any way. I've documented the customer's concern and notified the Pharmacy Management team. We appreciate the assistance of the Revdex.com in this matter and we respectfully request that the Revdex.com close this contact.Regards,Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***hello ***, I do not accept the response from KrogerThe response from Kroger's about a "gift card"; however, the phone card is not a gift cardI am respectfully request $refund mail to me within days or consider this complaint is permanent unresolvedThank you
days they have had my money and still counting
Advised the customer through the Revdex.com: We appreciate you contacting us regarding the poor service you received at your local store and we apologize for your experienceOur company prides itself on offering excellent customer serviceWe expect our employees to conduct themselves in an attentive
professional friendly manner and treat our customers with respect at all timesWe are committed to providing you with the most enjoyable shopping experience possibleYour comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employeesThank you for bringing this to our attentionWe want to assure you this will be addressed further with the Store ManagerYour comments have been forwarded to Store Management for review with the store's employeesWe appreciate the assistance of the Revdex.comRegards,Kroger Co.Ref # ***
Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Kroger's repsonse doesn't fix any situation Has Kroger white listed my e-mail address so my e-mails will no longer bounce? What's the tracking number of the refund for the graham crackers I e-mailed them about? Kroger says in their response to the Revdex.com to e-mail them at kroger.com, but that doesn't work I e-mailed Kroger through kroger.com Kroger replied When I replied to that e-mail, I got this bounce-back e-mail saying it cannot be delivered:-----Original Message----- From: Mail Delivery System [mailto:[email protected]] Sent: Tuesday, July 4, 9:AM To: *** Subject: Mail delivery failed: returning message to sender This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipientsThis is a permanent errorThe following address(es)failed: [email protected]:SMTP error from remote server for TEXT command, host: *** (158.48.16.7) reason: Local Policy Violation --- The header of the original message is following--- Received: from [10.148.145.39] ([107.92.120.74]) by mail.gmx.com (mrgmxus001 [74.208.5.15]) with ESMTPSA (Nemesis) id 0MYfnI-1dEitR3umA-00VMzP for ; Tue, Jul 15:43:+0200From: William McMullin Content-Type: multipart/alternative; boundary=Apple-Mail-50822526-2908-47DD-A1B4-E69C85FEDE53Content-Transfer-Encodin...⇄ 7bitMime-Version: (1.0)Date: Tue, Jul 09:43:-0400Subject: Re: Your Comments (#26758919)Message-Id: References: In-Reply-To: To: [email protected]: iPhone Mail (14F89)X-Provags-ID: V03:K0:tsgr3QbMWGB1K2XVMWdWn6YgIXJelJjre0TJzciw9jbj2HbtAcD w0oUthHi3+9qCQ8kzutMFhusEqJYwzeTiJAP008J6RTz4m1HzutuDtttiSxNo1x2aH6y3I6 QUoje7iO6QxMqA9ioW6uSyrv4Y7c00k39vbu3OlgmF95KsJpnPdirDdR8NPGBSsxswxWRUp uC5kRQU1r/7+LpvYplMgQ==X-UI-Out-Filterresults: notjunk:1;V01:K0:Pkll65L306k=:XUAcSbFTJHJlTtt1kgHYFz cRszKaoPhvqW7mM/B3JSZhfAj1VZpov8uNdEUuRwsP0tjyRv/U2Xo6yQbo6T5dhrKxQ1FPF/Z 9Gb9wb3AzQQVn4qZWb9oXeStI/AlD/5D4ihgsUqPyz7d47kyrVJkrqL5isqhFfIhVJTGlUvQd 3GLncs2C55s3vIRKe6rtfKCKqGlMgq2pXnWdka//QQjiXGZpJKxJFHCct3wrgmjnK30NTCet2 VFdjXiVD4OJsiVhe4MZIjTL4ijK5zJeMMM8qQIyNQMzMLhg/J2YoR0cZdjodb/9WpezNI7Nuy sM8zRNPeFZauwL4gJy1F6JlHFXO1+07xq3zRb5/dIhFmVjpYfssq2FZpsNyfASAfYT2E2dnGU ++fNDbKcDLuttyZUoLUx341YsOfDuwk7O/mDMHHokzt5Q2Y6C6GAZ29Ihp/pXULo6nkswJqwK Zb/Sb1DrFzYObt6Mhnpc+0b+hssWIuswMlTcz0/xcJOlrvKLgQucjPONgThIO3VDLueXfhUHN cnoBPILUbIXBcUpND+F8qqTeAtOYbxtmfbkwlC/N8OppYUf9J3ZYdBw4rEzjZubI+UcYM7BSS UFNYf33U/o5xi/MBGRCypHx217g01f2xKqxnSvCVwlRBsMI9LcEUokofAF0AtBRx70/XMjg6C PNzq3O8GU58N68gPWUFmCAlJIeGTMZ9+An/oojullGhBI5Y5Suiptw0IaNbI2QFF324DsxY7Q ta3LkReTLtUFVzFfBelpxuc8a4gW5Vz8VgxDlF0GtFsdLuXzus1bGhD/cJnBNeJEEIRb+QOvH Sg5ZFII
Thank you for contacting the Kroger Executive OfficeI am in receipt of your letter with the assistance of the Revdex.comPlease accept our sincerest apologies for your experienceThis is an insurance matter and has been turned over to our insurance company, ***, for investigation and resolution
We concur with *** investigative teamIf *** has already contacted you with their response we do support their decision.Any further concerns regarding this claim should be made by contacting their offices directly *** Office: ###-###-####Regards,Kroger Co
Hello,Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com We appreciate the assistance of the Revdex.comWe want to apologize but all gift card purchases are finalWe are only a third party vendor for retail gift cardsThis is not a
product that we manufacture and we would not be financially responsible for this gift cardPlease have the customer contact the Customer Service phone number on the back of the gift card for all assistance regarding these gift cardsAlso the customer may contact our Gift Card Department ###-###-#### to see if they can assist any further.Regards,Kroger Co