Revdex.com:This shows how customer oriented Kroger is,especially after all they put me through.I totally reject their response and recommend people shop else where,there are much cheaper stores with better customer service and quality foods
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***
Thank you for the quick response to my Revdex.com complaintUnfortunately, I heard from Kroger's subsidiary *** Claims Management Services, that they are refusing to accept responsibility for the claim filed on October They are now questioning the authenticity of the claim in its entiretyThus questioned is my integrity and truthfulness in filing this claim of contaminated fuel with Kroger While I take great exception to their allegation that the fuel purchased at their store didn't belong to them in the first place As a *** *** ***r of over years of service with the ***, I seriously questioned how this Company can make a arbitrarily and capricious decision to deny this claim based on unproven and unsubstantiated statements that the fuel purchased came from a different source Whereas, proof of purchase was provided in the form of a record charge on or about Oct at Kroger's subsidiary *** * *** Gasoline Store, as well as, denying the fuel testing report results provided by the local *** dealership, that proves beyond a reasonable doubt, that the record of purchase and contamination is indeed creditable Not only is Kroger unwilling to contact the local car dealership for a copy of the test results but refuses to provide me, the Complainant, with a copy of their "so-called fuel analysis report of their store's fuel storage facility before, during and after the incidentThey simply have advise us verbally that the claim was denied for these stated reasons. Therefore, we reject the verbal response as inconclusive, one-sided and without merit We urge the Revdex.com to continue to pursue this matter with Kroger Executives until a satisfactory response and/or proof is provided which supports their verbal allegations that the fuel purchase was not contaminated which has now caused extensive damage to the operating system of a brand new *** ***. Your continued assistance is greatly appreciated
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***The business contacted me directly and agreed to my requests for closure of this issueI am now satisfied
Regards,
*** ***
Thank you for contacting The Kroger Family of Stores. We want to extend a sincere apology regarding the double charge on your Credit/Debit Card. Please contact our KCRC Department ###-###-#### and they will be able to assist you further.Regards,Kroger Co
Thank you for the additional commentsAll issues have been previously addressed with the customer*** *** is welcome to come to the store or contact our offices if he has any questions about the clicklist process
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** *** They "claimed" to have put a credit on my kroger cardThis is not trueMy husband went to the store the day after they claimed this and there was NO CREDIT on the cardI have the receipt to prove that !
I am currently out of country returning in mid JulyI was expecting the business to return to my complaint soonerI do not travel with old receipts and will get back to you when I get settled once I returnI believe Kroger ' customer service phone claimed clearly before our conversation the phonecall was recordedI called them as soon as I left the gas stationPlease look into your recordings meanwhile. Thank you Sincerely,***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
They sent a generic response and didn't even read or understand the complaintYou can't have a changing policy from store to storeI received the prescriptions but sometimes I have to call it in other times they have it readyThis is not professional or consistent
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Thank you for contacting the Kroger Executive OfficeWe appreciate your concern regarding this store’s pharmacy policy/procedures and we want to apologize for any inconvenience that this has caused youIt is a Pharmacists right to refuse to fill a prescription if they do not find it adequately
specific enoughOur Pharmacy has a professional, ethical and legal duty to clarify any information they find unclear by contacting the doctor’s officePlease understand, by law, it is the right of all Pharmacists to dispense medication in a manner they deem to be safeAnd we will support their educated decision to not dispense medication before the time allowed by law. Our policy is to err on the side of caution and never assume anything that could affect a customers healthWe want to apologize for any inconvenience that this policy may cause and we want to assure you that the health and safety of our customers takes utmost priority. We operate with honesty and integrity and it is not our intention to confuse or frustrate our customers in any way. I've documented the customer's concern and notified the Pharmacy Management team. We appreciate the assistance of the Revdex.com in this matter and we respectfully request that the Revdex.com close this contact.Regards,Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***hello ***, I do not accept the response from KrogerThe response from Kroger's about a "gift card"; however, the phone card is not a gift cardI am respectfully request $refund mail to me within days or consider this complaint is permanent unresolvedThank you
We appreciate the assistance of the Revdex.comAfter researching, this customer contacted our Customer Service Department previously on 10/13/and 10/21/The customer's concern was brought to the attention of Store Manager and the employee in question has since changed the color of her hairWe
consider this issue resolved and we respectfully request for the Revdex.com to close this case as we have nothing further to add
Regards,
Kroger Co
Ref # ***
Advised the customer through the Revdex.com: We appreciate you contacting us regarding the poor service you received at your local store and we apologize for your experienceOur company prides itself on offering excellent customer serviceWe expect our employees to conduct themselves in an attentive
professional friendly manner and treat our customers with respect at all timesWe are committed to providing you with the most enjoyable shopping experience possibleYour comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employeesThank you for bringing this to our attentionWe want to assure you this will be addressed further with the Store ManagerYour comments have been forwarded to Store Management for review with the store's employeesWe appreciate the assistance of the Revdex.comRegards,Kroger Co.Ref # ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12743373.this was the *** *** KrogerIt is the only Kroger in ***. Thank you.
Regards,
*** ***
Hello,Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com We appreciate the assistance of the Revdex.comWe want to apologize but all gift card purchases are finalWe are only a third party vendor for retail gift cardsThis is not a
product that we manufacture and we would not be financially responsible for this gift cardPlease have the customer contact the Customer Service phone number on the back of the gift card for all assistance regarding these gift cardsAlso the customer may contact our Gift Card Department ###-###-#### to see if they can assist any further.Regards,Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint Kroger refuses to do anything to resolve this issue
Regards,
*** ***
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comThe information the customer received from the Fuel Attendant and Co Manager at the store was correct and we support Store Managements decision in this matterWe want to apologize for any confusion
regarding our refund policiesIt's not our intention to frustrate our customersWe've documented this customer's concern regarding our refund policy.Regards,Kroger Co.Ref # ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint
I had to file this complaint twice because, the first time, Kroger sent a response that had absolutely nothing to do with the issue I raised in my complaint This proves Kroger disregards their customers and doesn't take any complaint seriously I was then forced to file the same complaint again The Revdex.com sent written responses to Krogerboth of which were ignored Once again, this proves Kroger disregards its customersbut it also proves they will arrogantly disregard and ignore the Revdex.com as well By the time they finally did reply to me, it had been more than months since the issue was first raised I will not make any extra effort to resolve this since Kroger is the one in violation of *** State Law (Scan Error Law) They are arrogantly choosing to do nothing, so they will force me, yet again, to take matters into my own hands to get this resolved to my satisfaction They could have simply responded the first time (in a prompt manner) , acknowledged their wrongdoing and remedied the situation They chose not to They could have done this repeatedly this time aroundThey chose not to Kroger has no regard whatsoever for *** State Law I will take it upon myself to remedy this to my satisfaction since Kroger won't do it
Regards,
*** ***
Revdex.com:This shows how customer oriented Kroger is,especially after all they put me through.I totally reject their response and recommend people shop else where,there are much cheaper stores with better customer service and quality foods
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***
Thank you for the quick response to my Revdex.com complaintUnfortunately, I heard from Kroger's subsidiary *** Claims Management Services, that they are refusing to accept responsibility for the claim filed on October They are now questioning the authenticity of the claim in its entiretyThus questioned is my integrity and truthfulness in filing this claim of contaminated fuel with Kroger While I take great exception to their allegation that the fuel purchased at their store didn't belong to them in the first place As a *** *** ***r of over years of service with the ***, I seriously questioned how this Company can make a arbitrarily and capricious decision to deny this claim based on unproven and unsubstantiated statements that the fuel purchased came from a different source Whereas, proof of purchase was provided in the form of a record charge on or about Oct at Kroger's subsidiary *** * *** Gasoline Store, as well as, denying the fuel testing report results provided by the local *** dealership, that proves beyond a reasonable doubt, that the record of purchase and contamination is indeed creditable Not only is Kroger unwilling to contact the local car dealership for a copy of the test results but refuses to provide me, the Complainant, with a copy of their "so-called fuel analysis report of their store's fuel storage facility before, during and after the incidentThey simply have advise us verbally that the claim was denied for these stated reasons. Therefore, we reject the verbal response as inconclusive, one-sided and without merit We urge the Revdex.com to continue to pursue this matter with Kroger Executives until a satisfactory response and/or proof is provided which supports their verbal allegations that the fuel purchase was not contaminated which has now caused extensive damage to the operating system of a brand new *** ***. Your continued assistance is greatly appreciated
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***The business contacted me directly and agreed to my requests for closure of this issueI am now satisfied
Regards,
*** ***
Thank you for contacting The Kroger Family of Stores. We want to extend a sincere apology regarding the double charge on your Credit/Debit Card. Please contact our KCRC Department ###-###-#### and they will be able to assist you further.Regards,Kroger Co
Thank you for the additional commentsAll issues have been previously addressed with the customer*** *** is welcome to come to the store or contact our offices if he has any questions about the clicklist process
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** *** They "claimed" to have put a credit on my kroger cardThis is not trueMy husband went to the store the day after they claimed this and there was NO CREDIT on the cardI have the receipt to prove that !
I am currently out of country returning in mid JulyI was expecting the business to return to my complaint soonerI do not travel with old receipts and will get back to you when I get settled once I returnI believe Kroger ' customer service phone claimed clearly before our conversation the phonecall was recordedI called them as soon as I left the gas stationPlease look into your recordings meanwhile. Thank you Sincerely,***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
They sent a generic response and didn't even read or understand the complaintYou can't have a changing policy from store to storeI received the prescriptions but sometimes I have to call it in other times they have it readyThis is not professional or consistent
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Thank you for contacting the Kroger Executive OfficeWe appreciate your concern regarding this store’s pharmacy policy/procedures and we want to apologize for any inconvenience that this has caused youIt is a Pharmacists right to refuse to fill a prescription if they do not find it adequately
specific enoughOur Pharmacy has a professional, ethical and legal duty to clarify any information they find unclear by contacting the doctor’s officePlease understand, by law, it is the right of all Pharmacists to dispense medication in a manner they deem to be safeAnd we will support their educated decision to not dispense medication before the time allowed by law. Our policy is to err on the side of caution and never assume anything that could affect a customers healthWe want to apologize for any inconvenience that this policy may cause and we want to assure you that the health and safety of our customers takes utmost priority. We operate with honesty and integrity and it is not our intention to confuse or frustrate our customers in any way. I've documented the customer's concern and notified the Pharmacy Management team. We appreciate the assistance of the Revdex.com in this matter and we respectfully request that the Revdex.com close this contact.Regards,Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***hello ***, I do not accept the response from KrogerThe response from Kroger's about a "gift card"; however, the phone card is not a gift cardI am respectfully request $refund mail to me within days or consider this complaint is permanent unresolvedThank you
days they have had my money and still counting
We appreciate the assistance of the Revdex.comAfter researching, this customer contacted our Customer Service Department previously on 10/13/and 10/21/The customer's concern was brought to the attention of Store Manager and the employee in question has since changed the color of her hairWe
consider this issue resolved and we respectfully request for the Revdex.com to close this case as we have nothing further to add
Regards,
Kroger Co
Ref # ***
Advised the customer through the Revdex.com: We appreciate you contacting us regarding the poor service you received at your local store and we apologize for your experienceOur company prides itself on offering excellent customer serviceWe expect our employees to conduct themselves in an attentive
professional friendly manner and treat our customers with respect at all timesWe are committed to providing you with the most enjoyable shopping experience possibleYour comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employeesThank you for bringing this to our attentionWe want to assure you this will be addressed further with the Store ManagerYour comments have been forwarded to Store Management for review with the store's employeesWe appreciate the assistance of the Revdex.comRegards,Kroger Co.Ref # ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12743373.this was the *** *** KrogerIt is the only Kroger in ***. Thank you.
Regards,
*** ***
Hello,Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com We appreciate the assistance of the Revdex.comWe want to apologize but all gift card purchases are finalWe are only a third party vendor for retail gift cardsThis is not a
product that we manufacture and we would not be financially responsible for this gift cardPlease have the customer contact the Customer Service phone number on the back of the gift card for all assistance regarding these gift cardsAlso the customer may contact our Gift Card Department ###-###-#### to see if they can assist any further.Regards,Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint Kroger refuses to do anything to resolve this issue
Regards,
*** ***
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comThe information the customer received from the Fuel Attendant and Co Manager at the store was correct and we support Store Managements decision in this matterWe want to apologize for any confusion
regarding our refund policiesIt's not our intention to frustrate our customersWe've documented this customer's concern regarding our refund policy.Regards,Kroger Co.Ref # ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint
I had to file this complaint twice because, the first time, Kroger sent a response that had absolutely nothing to do with the issue I raised in my complaint This proves Kroger disregards their customers and doesn't take any complaint seriously I was then forced to file the same complaint again The Revdex.com sent written responses to Krogerboth of which were ignored Once again, this proves Kroger disregards its customersbut it also proves they will arrogantly disregard and ignore the Revdex.com as well By the time they finally did reply to me, it had been more than months since the issue was first raised I will not make any extra effort to resolve this since Kroger is the one in violation of *** State Law (Scan Error Law) They are arrogantly choosing to do nothing, so they will force me, yet again, to take matters into my own hands to get this resolved to my satisfaction They could have simply responded the first time (in a prompt manner) , acknowledged their wrongdoing and remedied the situation They chose not to They could have done this repeatedly this time aroundThey chose not to Kroger has no regard whatsoever for *** State Law I will take it upon myself to remedy this to my satisfaction since Kroger won't do it
Regards,
*** ***