Thank you for contacting the Kroger Executive OfficeI am in receipt of the concern you sent through the Revdex.com We appreciate the opportunity to address the customer’s concernI reached out to the customer directly by phoneWe are confident the necessary steps will be taken to ensure they have a better experience going forward We appreciate the Revdex.com's assistance in this matter.Regards,The Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this does not resolve my complaint I also have the emails that I sent to one of the supervisors Kristi She told me to send thr photos of damage and other info by emailI have additional pictures, fortunately I have succeeded the amount of pictures I would like to send
Regards,
*** **
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I did not receive any kind of call as reported but I did receive a email stating that my points have been added to my account as of 7/19/
Regards,
*** ***
The customer was contacted on 10/10/17. I spoke to one of our Executive Assistants who settled the customer’s claimThe customer replaced the washers for about $The customer’s claim was settled with a $gift cardI followed up on 10/23/when the customer claim she was never contacted. She’s used the card to its entirety. Thanks! Asia T., Liaison to the Executive OfficesThe Kroger Co| Cincinnati, Ohio | Office ###-###-#### | ( ###-###-####
This office supports the investigation and determination made by our claims management service provider, Sedgwick, and we advise the customer to contact them directly with any grievance regarding their determinationSedgwick Office: ###-###-####We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comWe respectfully request for this claim to be closed as we have nothing further to addRegards, Kroger CoRef # ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your letter with the assistance of the Revdex.com This is an insurance matter and has been turned over to Risk Management for investigation and resolutionAny further concerns regarding this matter should be made by contacting their offices directly. We respectfully request that the Revdex.com close this contact as we have nothing further to addWe appreciate the Revdex.com's assistance in this matter. Regards, The Kroger Co
Thank you for contacting the Kroger Executive OfficeI am
in receipt of your letter with the assistance of the Revdex.comWe appreciate the
opportunity to address the customer’s concern with the assistance of the Revdex.comThe
customer was contacted on 9-and offered a token of our appreciation
Regards,
Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comWe appreciate the time you took to bring this problem to our attentionUpon review of your concern, I see the customer's issue is under reviewOur IT Department is working
diligently to resolve this issueWe currently do not have ETA on a resolutionWe are aware of this problem and are actively working on a fix. I apologize for any inconvenience this may have caused. We appreciate your feedbackOur company is committed to customer satisfaction and we value your inputYour current contact has been documented and reported to the appropriate departmentRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customerWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com.Regards,Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ** Good day, I don't know why you guys are planning to close this case as it has not been resolvedI responded to you guys different times and every time you guys have asked for a responsePlease do not close this case as it has not been resolvedCall me with any questions.*** **###-###-####
Thank you for contacting The Kroger Family of StoresWe want to extend a sincere apology regarding the charge made with your Credit/Debit CardPlease contact our KCRC Department at ###-###-#### and they will be able to assist you further
Regards,
Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern sent through the Revdex.com We appreciate the opportunity to address your concern with the assistance of the Revdex.com While over-charging or double charging you is certainly not our intent, I'm glad you've
brought this to my attentionWe apologize for any inconvenience causedOur customers expect and deserve quality products and great customer service on each and every visitOur upper management team is dedicated to improving your shopping experience by taking action on the feedback you have providedPlease return to the store with the receipt for immediate assistance Customer satisfaction is our goal and we value your input.Regards,Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comWe expect our employees to conduct themselves in an attentive professional friendly manner and treat our customers with respect at all times even when they are explaining store
policyWe are committed to providing our customers with the most enjoyable shopping experience possibleThis customer's comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employeesBut for future reference we do ask that the customer understand the information they received from the store is correctWe do allow our stores to place limits on how many products can be purchasedThis is to ensure there is enough product on the shelves for other customer'sCoupon usage can vary by store location and our store directors/managers determine how coupons can/cannot be used at their location for the welfare of all of their store’s customersThe store director/manager has the right to accept, decline or limit the quantity of coupons or items used or purchased in a single transaction, by a single customer, or in a single dayThe coupon policy is subject to change without noticeWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comThe customer comments were shared with our upper management teamWe have determined the correct process was followed and therefore declining the customer's request for compensationRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer
Regards,
Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com The store management team attempted to reached out to the customer directly by phoneThe customer does not have a voicemail set up to leave a message Please return to
the store with your receipt and Kroger Plus Card used on this transaction, Please see a member of management to best assist in the matter We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Regards,Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
This "response" from Kroger has mis-stated information it. A Medicare Advantage Plan is NOT a Medicare D Plan. Obviously, Kroger put ALMOST NO thought into this "response."Kroger has lost a grocery AND pharmacy customer over this
Regards,
*** ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comWe appreciate your concern. The customer was contacted and accepted a token of our appreciation from our Kroger Personal Finance (KPF) DepartmentThe customer's concern has already been addressed.We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customerRegards,Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me I spoke with Shelby from the executive level whom informed me that my concerned was addressed
Regards,
*** ***
Thank you for responding so quickly As I stated in my complaintUnfortunately I no longer have the register receipt which shows I was both charged incorrectly and not given the discount that Kroger clearly advertised Thus, I know I'm not eligible any longer for the *** Scan
Error Law Refundas well as the discount I was cheated out of But I did make clear what things I want to have happen in order for this to be resolved I only hope you people will make businesses like Kroger stop ripping their customers offand I hope you people will make them adhere to the law from this day forward
Contacted the customer directly by emailWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com
Regards,
Kroger Co
Ref # ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
I returned the call from Kroger twice and I left voicemails each time, as of Wednesday, May 17, I have not spoken to anyone To know what's been resolved This is a time related matter I tried I would like the refund I requested
Regards,
*** ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com regarding the behavior of our associate and the price discrepancy. We expect our employees to conduct themselves in an attentive professional friendly manner and treat our customers with respect at all times. I want to extend a sincere apology for any inconvenience our in store price differences have caused you. We operate with honesty and integrity, and it is not our intention to confuse or frustrate our customers in any way. We are committed to providing you with the most enjoyable shopping experience. This customer's comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employees. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comI've reached out to our Marketing department for assistance in checking the items featured in our Buy Save $event for review and follow-up. We are confident the necessary steps have been taken to ensure they have a better experience going forward. Once receive, we will follow up on the customer's concern. Regards,Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of the concern you sent through the Revdex.com We appreciate the opportunity to address the customer’s concernI reached out to the customer directly by phoneWe are confident the necessary steps will be taken to ensure they have a better experience going forward We appreciate the Revdex.com's assistance in this matter.Regards,The Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this does not resolve my complaint I also have the emails that I sent to one of the supervisors Kristi She told me to send thr photos of damage and other info by emailI have additional pictures, fortunately I have succeeded the amount of pictures I would like to send
Regards,
*** **
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I did not receive any kind of call as reported but I did receive a email stating that my points have been added to my account as of 7/19/
Regards,
*** ***
The customer was contacted on 10/10/17. I spoke to one of our Executive Assistants who settled the customer’s claimThe customer replaced the washers for about $The customer’s claim was settled with a $gift cardI followed up on 10/23/when the customer claim she was never contacted. She’s used the card to its entirety. Thanks! Asia T., Liaison to the Executive OfficesThe Kroger Co| Cincinnati, Ohio | Office ###-###-#### | ( ###-###-####
This office supports the investigation and determination made by our claims management service provider, Sedgwick, and we advise the customer to contact them directly with any grievance regarding their determinationSedgwick Office: ###-###-####We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comWe respectfully request for this claim to be closed as we have nothing further to addRegards, Kroger CoRef # ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your letter with the assistance of the Revdex.com This is an insurance matter and has been turned over to Risk Management for investigation and resolutionAny further concerns regarding this matter should be made by contacting their offices directly. We respectfully request that the Revdex.com close this contact as we have nothing further to addWe appreciate the Revdex.com's assistance in this matter. Regards, The Kroger Co
Thank you for contacting the Kroger Executive OfficeI am
in receipt of your letter with the assistance of the Revdex.comWe appreciate the
opportunity to address the customer’s concern with the assistance of the Revdex.comThe
customer was contacted on 9-and offered a token of our appreciation
Regards,
Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comWe appreciate the time you took to bring this problem to our attentionUpon review of your concern, I see the customer's issue is under reviewOur IT Department is working
diligently to resolve this issueWe currently do not have ETA on a resolutionWe are aware of this problem and are actively working on a fix. I apologize for any inconvenience this may have caused. We appreciate your feedbackOur company is committed to customer satisfaction and we value your inputYour current contact has been documented and reported to the appropriate departmentRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customerWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com.Regards,Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ** Good day, I don't know why you guys are planning to close this case as it has not been resolvedI responded to you guys different times and every time you guys have asked for a responsePlease do not close this case as it has not been resolvedCall me with any questions.*** **###-###-####
Thank you for contacting The Kroger Family of StoresWe want to extend a sincere apology regarding the charge made with your Credit/Debit CardPlease contact our KCRC Department at ###-###-#### and they will be able to assist you further
Regards,
Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern sent through the Revdex.com We appreciate the opportunity to address your concern with the assistance of the Revdex.com While over-charging or double charging you is certainly not our intent, I'm glad you've
brought this to my attentionWe apologize for any inconvenience causedOur customers expect and deserve quality products and great customer service on each and every visitOur upper management team is dedicated to improving your shopping experience by taking action on the feedback you have providedPlease return to the store with the receipt for immediate assistance Customer satisfaction is our goal and we value your input.Regards,Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comWe expect our employees to conduct themselves in an attentive professional friendly manner and treat our customers with respect at all times even when they are explaining store
policyWe are committed to providing our customers with the most enjoyable shopping experience possibleThis customer's comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employeesBut for future reference we do ask that the customer understand the information they received from the store is correctWe do allow our stores to place limits on how many products can be purchasedThis is to ensure there is enough product on the shelves for other customer'sCoupon usage can vary by store location and our store directors/managers determine how coupons can/cannot be used at their location for the welfare of all of their store’s customersThe store director/manager has the right to accept, decline or limit the quantity of coupons or items used or purchased in a single transaction, by a single customer, or in a single dayThe coupon policy is subject to change without noticeWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comThe customer comments were shared with our upper management teamWe have determined the correct process was followed and therefore declining the customer's request for compensationRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer
Regards,
Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com The store management team attempted to reached out to the customer directly by phoneThe customer does not have a voicemail set up to leave a message Please return to
the store with your receipt and Kroger Plus Card used on this transaction, Please see a member of management to best assist in the matter We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Regards,Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
This "response" from Kroger has mis-stated information it. A Medicare Advantage Plan is NOT a Medicare D Plan. Obviously, Kroger put ALMOST NO thought into this "response."Kroger has lost a grocery AND pharmacy customer over this
Regards,
*** ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comWe appreciate your concern. The customer was contacted and accepted a token of our appreciation from our Kroger Personal Finance (KPF) DepartmentThe customer's concern has already been addressed.We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customerRegards,Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me I spoke with Shelby from the executive level whom informed me that my concerned was addressed
Regards,
*** ***
Thank you for responding so quickly As I stated in my complaintUnfortunately I no longer have the register receipt which shows I was both charged incorrectly and not given the discount that Kroger clearly advertised Thus, I know I'm not eligible any longer for the *** Scan
Error Law Refundas well as the discount I was cheated out of But I did make clear what things I want to have happen in order for this to be resolved I only hope you people will make businesses like Kroger stop ripping their customers offand I hope you people will make them adhere to the law from this day forward
Contacted the customer directly by emailWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com
Regards,
Kroger Co
Ref # ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
I returned the call from Kroger twice and I left voicemails each time, as of Wednesday, May 17, I have not spoken to anyone To know what's been resolved This is a time related matter I tried I would like the refund I requested
Regards,
*** ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com regarding the behavior of our associate and the price discrepancy. We expect our employees to conduct themselves in an attentive professional friendly manner and treat our customers with respect at all times. I want to extend a sincere apology for any inconvenience our in store price differences have caused you. We operate with honesty and integrity, and it is not our intention to confuse or frustrate our customers in any way. We are committed to providing you with the most enjoyable shopping experience. This customer's comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employees. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comI've reached out to our Marketing department for assistance in checking the items featured in our Buy Save $event for review and follow-up. We are confident the necessary steps have been taken to ensure they have a better experience going forward. Once receive, we will follow up on the customer's concern. Regards,Kroger Co