Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your complaint sent through the RevDex.com. We appreciate the opportunity to address the customer’s concern. Our company prides itself on providing customers with the most enjoyable shopping experience... possible. This customer's comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employees. We've notified the Store Manager of this customer's experience. We are confident the necessary steps will be taken to ensure a better experience going forward. Respectfully, we request that the BBB close this case as this office has no further information to offer the customer.
Hi ***, Perhaps it would be useful to forward these photos to the Kroger Company to accompany my complaintIt’s hard to believe, but these pots were sold to me about months before these photos were taken I’ve seen some pots in [redacted] that looked better on their 100th birthday than these did at monthsThanks for your timeRegards, [redacted] [redacted] [redacted] ###-###-#### [redacted] ** [redacted] ***##-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I'm waiting to see if my wife has a problem cashing a checkI'm aware of the $250.00, temporaey limitif she has no further problems I think we'll be satisfied.at least we won't have to put a pin noin their systemthough I understand there answer about security, I just don't agreethey haven't addressed, my question as to why they told me it's [redacted] policyI know [redacted] has no policy like that, yet Kroger refused to accept my [redacted] charge card.why did they lie? Regards, [redacted]
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com regarding your local pharmacyIt is a Pharmacists right to refuse to fill a prescription if they do not find it adequately specific enoughOur Pharmacy has a professional, ethical and legal duty to clarify any information they find unclear by contacting the doctor’s officeOur policy is to err on the side of caution and never assume anything that could affect a customers healthWe want to apologize for any inconvenience that this policy may cause and we want to assure you that the health and safety of our customers takes utmost priorityWe appreciate the assistance of the Revdex.com in this matter and we respectfully request that the Revdex.com close this contact
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I have called the Kroger Check department and was advised that the account was sent to collectionsI have TRIED to resolve this with [redacted] and with KrogerI sent the payment in August, [redacted] refuses to cash it and Kroger, who they are collecting for is unwilling to help meI have sent certified letters to [redacted] (attached) and they will not respond to my inquiryThe only way I can get anyone to respond is by opening a complaint such as thisKroger, for its part sent the check to collections and has no process for what to do when a customer is trying to resolve the matter and cannotThis is terrible customer service on every levelI do not accept the response as it is a form response with no real attempt to resolve the issue Regards, [redacted] ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comReached out to the customer directly by phone and email for more informationWe appreciate the opportunity to further document your concern with the assistance of the Revdex.comWe are confident the necessary steps have been taken to ensure they have a better experience going forward Regards, Kroger Co
Attempted to reached out to the customer directly by phoneA message was left for a return call We are confident the necessary steps will be taken to ensure they have a better experience going forward We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comRegards,Kroger Co
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint [I was provided a $token for appeasementI have emailed the customer service rep, Mrs Asia T., for the resolution I expectIf the expectation is well met, I will consider closing this case.] Regards, [redacted] ***
Ralphs Store at [redacted] *** Attention: Since the day I open the complaint ***/ [redacted] has contacted me and instructed me to go back to the store and they had to rein burst ,eHow ever Ralph still refuses to do so and insists that ***/ [redacted] is responsible to rein burst me for your info I've been told this and complied about six trips and hundred calls please help me.Attached are copies of the receipts with store # and address [redacted] ***Store # [redacted] *``````````````````````````````````````````````
Thank you for contacting The Kroger Executive OfficeI am in receipt of your complaint sent through the Revdex.comWe appreciate you contacting us regarding the poor service you received at your local pharmacy and we apologize for your experienceOur company prides itself on offering excellent customer serviceThis customer's comments provide us the opportunity to evaluate, address, and correct our processes if necessaryWe've notified upper management of this customer's experienceWe are confident the necessary steps will be taken to ensure a better experience going forwardThank you again for bringing this to our attention and giving us the opportunity to address itRegards,Kroger Co
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I received a response from Kroger explaining to me that I could have returned the donut and received a refund; they also placed $on my Kroger cardI find their "token of appreciation" to be disrespectful and dismissiveNo amount of money could remedy this situation, however, to be given $and be told that I could have returned the donut is simply just a lack of respect for a long term customerMy daughter could have been deathly ill if the pork entered her systemIf Kroger is unaware of the effects of pork on a system that is virgin to it, they should educate themselves before just dismissing our concernsI am appalled at their lack of attention to this matterI'm even more concerned that this could happen to others; is there a reason why the donuts are not labeled that they may contain pork? As this is not a practice for a donutIs there a reason why their products aren't labeled as possibly having nuts, as having a nut allergy is seriousI see a lot of offenses here, however, I am only concerned with my own at this point and the blatant disregard for my family I do not accept Kroger's response or "token of appreciation"I'm actually very unsure of what they expect me to do with $in their store, purchase more donuts that could possibly have pork in or on them? What a joke! Regards, [redacted]
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comWhen any kind of debit, credit or pre paid card is used directly at our fuel station it is an industry standard for the card’s issuing bank or financial institution to place holds on the cards balance This is to ensure that there are adequate funds in that account to pay for the fuel purchaseThe pre-hold amount differs among banking/financial institutionsIt can be a certain dollar amount or the maximum amount of fuel allowed to be dispensed at one time at that locationThis information is clearly disclosed on the pump Typically, pre-holds are released within hours from the time it was initiatedAgain, the length of time and the amount are determined at the bank’s/financial institutions discretion If you prepay for your fuel through the fuel center attendant rather than at the pump, the hold will be no greater than the amount of the purchase If you would like further information or assistance regarding pre-holds, you may contact the Kroger Customer Relations Center (KCRC) KCRC Number: ###-###-#### This same information has already been provided to the customer when they contacted our Customer Service on 1/03/ Regards, Kroger Co Ref # [redacted]
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com When any kind of debit, credit or pre-paid card is used directly at our fuel station it is an industry standard for the card’s issuing bank or financial institution to place holds on the cards balanceThis is to ensure that there are adequate funds in that account to pay for the fuel purchaseThe pre-hold amount differs among banking/financial institutionsIt can be a certain dollar amount or the maximum amount of fuel allowed to be dispensed at one time at that locationThis information is clearly disclosed on the pumpTypically, pre-holds are released within hours from the time it was initiatedAgain, the length of time and the amount are determined at the bank’s/financial institutions discretionIf you prepay for your fuel through the fuel center attendant rather than at the pump, the hold will be no greater than the amount of the purchaseIf you would like further information or assistance regarding pre-holds, you may contact the Kroger Customer Relations Center (KCRC) at ###-###-####
Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customerThis office supports the investigation and determination made by [redacted] and we advise the customer to contact them directly with any grievance regarding their determination [redacted] Office: ###-###-####.Regards,Kroger Co.Ref # [redacted]
My Kroger plus number is [redacted] I have been trying for weeks now to get this straightened out and can't get anywhere with customer serviceThey had my account so far behind that they overlooked this receipt survey for 6/30/ and I have not gotten the pts for submitting itI am only asking for what is coming to me and I follow the requirements to the letter when they must be enteredI appreciate your help in this matter and hope it can be settled soon
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I purchased two [redacted] cards worth dollars each and they were already activatedThat's not ok Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint In my opinion, they are fraudulently advertising how they award points for purchases made of "The Kroger Family of Brands" products using their Kroger 1-2-Rewards *** They advertise that they pay points for every total net dollar spent monthly for those items This is not true I want them to stop advertising the lie I want them to admit that they have lied about the way they award points for those purchases I intend to pursue this further until a resolution is reached that I feel comfortable with If you cannot get them to behave appropriately, then I will continue to speak to relevant agencies until someone can force Kroger, Inc to award the full points, or until they end their advertising campaign that announces an award of points for every Kroger brand you purchase using their Kroger 1-2-Rewards [redacted] card Because of their fraudulent activity, I have cancelled my card with Kroger, and changed to a cash back card At least the cash back card pays the way they advertise I will continue to reach out to agencies to report this fraudulent activity, and I will be successful Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your complaint sent through the RevDex.com. We appreciate the opportunity to address the customer’s concern. Our company prides itself on providing customers with the most enjoyable shopping experience... possible. This customer's comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employees. We've notified the Store Manager of this customer's experience. We are confident the necessary steps will be taken to ensure a better experience going forward. Respectfully, we request that the BBB close this case as this office has no further information to offer the customer.
Hi ***, Perhaps it would be useful to forward these photos to the Kroger Company to accompany my complaintIt’s hard to believe, but these pots were sold to me about months before these photos were taken I’ve seen some pots in [redacted] that looked better on their 100th birthday than these did at monthsThanks for your timeRegards, [redacted] [redacted] [redacted] ###-###-#### [redacted] ** [redacted] ***##-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I'm waiting to see if my wife has a problem cashing a checkI'm aware of the $250.00, temporaey limitif she has no further problems I think we'll be satisfied.at least we won't have to put a pin noin their systemthough I understand there answer about security, I just don't agreethey haven't addressed, my question as to why they told me it's [redacted] policyI know [redacted] has no policy like that, yet Kroger refused to accept my [redacted] charge card.why did they lie? Regards, [redacted]
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com regarding your local pharmacyIt is a Pharmacists right to refuse to fill a prescription if they do not find it adequately specific enoughOur Pharmacy has a professional, ethical and legal duty to clarify any information they find unclear by contacting the doctor’s officeOur policy is to err on the side of caution and never assume anything that could affect a customers healthWe want to apologize for any inconvenience that this policy may cause and we want to assure you that the health and safety of our customers takes utmost priorityWe appreciate the assistance of the Revdex.com in this matter and we respectfully request that the Revdex.com close this contact
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I have called the Kroger Check department and was advised that the account was sent to collectionsI have TRIED to resolve this with [redacted] and with KrogerI sent the payment in August, [redacted] refuses to cash it and Kroger, who they are collecting for is unwilling to help meI have sent certified letters to [redacted] (attached) and they will not respond to my inquiryThe only way I can get anyone to respond is by opening a complaint such as thisKroger, for its part sent the check to collections and has no process for what to do when a customer is trying to resolve the matter and cannotThis is terrible customer service on every levelI do not accept the response as it is a form response with no real attempt to resolve the issue Regards, [redacted] ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comReached out to the customer directly by phone and email for more informationWe appreciate the opportunity to further document your concern with the assistance of the Revdex.comWe are confident the necessary steps have been taken to ensure they have a better experience going forward Regards, Kroger Co
Attempted to reached out to the customer directly by phoneA message was left for a return call We are confident the necessary steps will be taken to ensure they have a better experience going forward We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comRegards,Kroger Co
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint [I was provided a $token for appeasementI have emailed the customer service rep, Mrs Asia T., for the resolution I expectIf the expectation is well met, I will consider closing this case.] Regards, [redacted] ***
Ralphs Store at [redacted] *** Attention: Since the day I open the complaint ***/ [redacted] has contacted me and instructed me to go back to the store and they had to rein burst ,eHow ever Ralph still refuses to do so and insists that ***/ [redacted] is responsible to rein burst me for your info I've been told this and complied about six trips and hundred calls please help me.Attached are copies of the receipts with store # and address [redacted] ***Store # [redacted] *``````````````````````````````````````````````
Thank you for contacting The Kroger Executive OfficeI am in receipt of your complaint sent through the Revdex.comWe appreciate you contacting us regarding the poor service you received at your local pharmacy and we apologize for your experienceOur company prides itself on offering excellent customer serviceThis customer's comments provide us the opportunity to evaluate, address, and correct our processes if necessaryWe've notified upper management of this customer's experienceWe are confident the necessary steps will be taken to ensure a better experience going forwardThank you again for bringing this to our attention and giving us the opportunity to address itRegards,Kroger Co
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I received a response from Kroger explaining to me that I could have returned the donut and received a refund; they also placed $on my Kroger cardI find their "token of appreciation" to be disrespectful and dismissiveNo amount of money could remedy this situation, however, to be given $and be told that I could have returned the donut is simply just a lack of respect for a long term customerMy daughter could have been deathly ill if the pork entered her systemIf Kroger is unaware of the effects of pork on a system that is virgin to it, they should educate themselves before just dismissing our concernsI am appalled at their lack of attention to this matterI'm even more concerned that this could happen to others; is there a reason why the donuts are not labeled that they may contain pork? As this is not a practice for a donutIs there a reason why their products aren't labeled as possibly having nuts, as having a nut allergy is seriousI see a lot of offenses here, however, I am only concerned with my own at this point and the blatant disregard for my family I do not accept Kroger's response or "token of appreciation"I'm actually very unsure of what they expect me to do with $in their store, purchase more donuts that could possibly have pork in or on them? What a joke! Regards, [redacted]
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comWhen any kind of debit, credit or pre paid card is used directly at our fuel station it is an industry standard for the card’s issuing bank or financial institution to place holds on the cards balance This is to ensure that there are adequate funds in that account to pay for the fuel purchaseThe pre-hold amount differs among banking/financial institutionsIt can be a certain dollar amount or the maximum amount of fuel allowed to be dispensed at one time at that locationThis information is clearly disclosed on the pump Typically, pre-holds are released within hours from the time it was initiatedAgain, the length of time and the amount are determined at the bank’s/financial institutions discretion If you prepay for your fuel through the fuel center attendant rather than at the pump, the hold will be no greater than the amount of the purchase If you would like further information or assistance regarding pre-holds, you may contact the Kroger Customer Relations Center (KCRC) KCRC Number: ###-###-#### This same information has already been provided to the customer when they contacted our Customer Service on 1/03/ Regards, Kroger Co Ref # [redacted]
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com When any kind of debit, credit or pre-paid card is used directly at our fuel station it is an industry standard for the card’s issuing bank or financial institution to place holds on the cards balanceThis is to ensure that there are adequate funds in that account to pay for the fuel purchaseThe pre-hold amount differs among banking/financial institutionsIt can be a certain dollar amount or the maximum amount of fuel allowed to be dispensed at one time at that locationThis information is clearly disclosed on the pumpTypically, pre-holds are released within hours from the time it was initiatedAgain, the length of time and the amount are determined at the bank’s/financial institutions discretionIf you prepay for your fuel through the fuel center attendant rather than at the pump, the hold will be no greater than the amount of the purchaseIf you would like further information or assistance regarding pre-holds, you may contact the Kroger Customer Relations Center (KCRC) at ###-###-####
Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customerThis office supports the investigation and determination made by [redacted] and we advise the customer to contact them directly with any grievance regarding their determination [redacted] Office: ###-###-####.Regards,Kroger Co.Ref # [redacted]
My Kroger plus number is [redacted] I have been trying for weeks now to get this straightened out and can't get anywhere with customer serviceThey had my account so far behind that they overlooked this receipt survey for 6/30/ and I have not gotten the pts for submitting itI am only asking for what is coming to me and I follow the requirements to the letter when they must be enteredI appreciate your help in this matter and hope it can be settled soon
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I purchased two [redacted] cards worth dollars each and they were already activatedThat's not ok Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint In my opinion, they are fraudulently advertising how they award points for purchases made of "The Kroger Family of Brands" products using their Kroger 1-2-Rewards *** They advertise that they pay points for every total net dollar spent monthly for those items This is not true I want them to stop advertising the lie I want them to admit that they have lied about the way they award points for those purchases I intend to pursue this further until a resolution is reached that I feel comfortable with If you cannot get them to behave appropriately, then I will continue to speak to relevant agencies until someone can force Kroger, Inc to award the full points, or until they end their advertising campaign that announces an award of points for every Kroger brand you purchase using their Kroger 1-2-Rewards [redacted] card Because of their fraudulent activity, I have cancelled my card with Kroger, and changed to a cash back card At least the cash back card pays the way they advertise I will continue to reach out to agencies to report this fraudulent activity, and I will be successful Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] ***