Thank you for contacting the Kroger Executive Office. I am in receipt of your letter with the assistance of the Revdex.com. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. We operate with honesty and integrity, it is not our intention to confuse or frustrate our customers in any way. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer. We appreciate the Revdex.com's assistance in this matter. Regards, Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. The company has done nothing to try & resolve this issue. Therefore, I'm not sure how I can possibly accept it.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Thank you for contacting the Kroger Executive Office. The Kroger Company deeply regrets that we have been unable to meet your needs. While your feedback is appreciated, this office will not add any compensation to your Kroger Plus card as reimbursement or good will. Again, thank you for taking the...
time to share your thoughts. Your feedback and your patronage are greatly appreciated. The customer comments were shared with our upper management team. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I did not get a token of appreciation from this visit. For your reference, details of the offer I reviewed appear below.
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. We appreciate the assistance of the Revdex.com. We reached out to the customer directly via phone and assisted her with this matter. Respectfully, we request that the Revdex.com close...
this case as this office has no further information to offer the customer. Regards, The Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. So the corporate office has called the store and that is all they have to offer. What will the store do to fix the problem ? This has happened over and over for months. We have encountered the same problem over and over and have brought to store attention at least 8-10 times in the last year. We would like to know specifically what they are going to do to fix the problem with incorrect meat prices being charged at the register. If we continue to encounter this same problem, what recourse do we have ? Should we involve the media next time ?
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted] I live in a different city and have travelled back and forth now 3/4 times to resolve. I can mail the products in or will post on line for proper refund/exchange. I have already done the trips and spent so much time on weekdays and weekends. I have a disabled child and this is difficult. Thank you for your help. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. The issue isn't about me stacking coupons at all. The issue is that Tammy, WITH A Y, as she so rudely screamed at me, stalked me as I scanned my items, was rude when I asked for an explanation for why I had to input my Kroger plus card number, the management team had no answers and after a Kroger plus number was put in, she still insisted on digging through each of my bags to search for items that she just watched me scan! There were only two items that were on both my card and I had a paper coupon and had she scanned the coupons, the computer would have told her that a coupon was already used and it would not have allowed her to "stack" the coupons. She treated me like a criminal to the point in which I left my items at the store, even though they were items that I needed for a specified purpose. I also do not feel that this resolved my issue because I contacted Kroger customer service on two or three different occasions and I have yet to receive a response from the Kroger management team at that store. How dare their associate be that incredibly rude to me and the management team not even bother to call and apologize on her behalf. This makes Kroger on [redacted] look bad but it also makes me question shopping at Kroger at all. It does not seem that the company is concerned with the well-being of their customers, which is a shame as it is a Cincinnati business and my family has been shopping at Kroger for generations. Just for the record... The [redacted] tampons we're on sale for 1.99 in the buy five save five sale. I had a PAPER coupon for $1 off each pack of tampons. They would have been .99c WITHOUT stacking coupons. Had I been attempting to stack coupons, I would have gotten the item for free. That is not what I was trying to do and I am offended by the insinuation.
Regards,
[redacted]
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Reached out to the customer directly by phone and advised we have documented their concern and notified the Store Manager. We are confident the necessary steps will be taken to ensure they have a...
better experience going forward. Offered the customer a token of our appreciation as an apology.
Thank you for contacting the Kroger Executive Office. We've notified the Store Management team of this customer's recent experience. We are confident the necessary steps will be taken to ensure they have a better experience going forward. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Regards,Kroger Co.
Asia forwarded me to the risk management department. I received a call from them yesterday and we are playing phone tag. I will keep you updated. Many thanks, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Kroger has their name on it. The anonymous third party says the same thing. It is unacceptable for them to put their logo and not expect to be held accountable for products that don't work.
Regards,
[redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your letter with the assistance of the Revdex.com. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. We operate with honesty and integrity, it is not our intention to confuse or frustrate our customers in any way. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer. We appreciate the Revdex.com's assistance in this matter. Regards, Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. The company has done nothing to try & resolve this issue. Therefore, I'm not sure how I can possibly accept it.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Thank you for contacting the Kroger Executive Office. The Kroger Company deeply regrets that we have been unable to meet your needs. While your feedback is appreciated, this office will not add any compensation to your Kroger Plus card as reimbursement or good will. Again, thank you for taking the...
time to share your thoughts. Your feedback and your patronage are greatly appreciated. The customer comments were shared with our upper management team. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.
Regards,
Kroger Co.
Case: [redacted]
Reached out to the customer directly and came to a resolution. We appreciate the assitance of the Revdex.com.
Regards,
Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I did not get a token of appreciation from this visit. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. We appreciate the assistance of the Revdex.com. We reached out to the customer directly via phone and assisted her with this matter. Respectfully, we request that the Revdex.com close...
this case as this office has no further information to offer the customer. Regards, The Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. So the corporate office has called the store and that is all they have to offer. What will the store do to fix the problem ? This has happened over and over for months. We have encountered the same problem over and over and have brought to store attention at least 8-10 times in the last year. We would like to know specifically what they are going to do to fix the problem with incorrect meat prices being charged at the register. If we continue to encounter this same problem, what recourse do we have ? Should we involve the media next time ?
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted] I live in a different city and have travelled back and forth now 3/4 times to resolve. I can mail the products in or will post on line for proper refund/exchange. I have already done the trips and spent so much time on weekdays and weekends. I have a disabled child and this is difficult. Thank you for your help. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. The issue isn't about me stacking coupons at all. The issue is that Tammy, WITH A Y, as she so rudely screamed at me, stalked me as I scanned my items, was rude when I asked for an explanation for why I had to input my Kroger plus card number, the management team had no answers and after a Kroger plus number was put in, she still insisted on digging through each of my bags to search for items that she just watched me scan! There were only two items that were on both my card and I had a paper coupon and had she scanned the coupons, the computer would have told her that a coupon was already used and it would not have allowed her to "stack" the coupons. She treated me like a criminal to the point in which I left my items at the store, even though they were items that I needed for a specified purpose. I also do not feel that this resolved my issue because I contacted Kroger customer service on two or three different occasions and I have yet to receive a response from the Kroger management team at that store. How dare their associate be that incredibly rude to me and the management team not even bother to call and apologize on her behalf. This makes Kroger on [redacted] look bad but it also makes me question shopping at Kroger at all. It does not seem that the company is concerned with the well-being of their customers, which is a shame as it is a Cincinnati business and my family has been shopping at Kroger for generations. Just for the record... The [redacted] tampons we're on sale for 1.99 in the buy five save five sale. I had a PAPER coupon for $1 off each pack of tampons. They would have been .99c WITHOUT stacking coupons. Had I been attempting to stack coupons, I would have gotten the item for free. That is not what I was trying to do and I am offended by the insinuation.
Regards,
[redacted]
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Reached out to the customer directly by phone and advised we have documented their concern and notified the Store Manager. We are confident the necessary steps will be taken to ensure they have a...
better experience going forward. Offered the customer a token of our appreciation as an apology.
Thank you for contacting the Kroger Executive Office. We've notified the Store Management team of this customer's recent experience. We are confident the necessary steps will be taken to ensure they have a better experience going forward. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Regards,Kroger Co.
Asia forwarded me to the risk management department. I received a call from them yesterday and we are playing phone tag. I will keep you updated. Many thanks, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Kroger has their name on it. The anonymous third party says the same thing. It is unacceptable for them to put their logo and not expect to be held accountable for products that don't work.
Regards,
[redacted]