Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comIt is not our intention to frustrate or upset our customersPlease accept our sincerest apologies for your experienceWe are confi*** the necessary steps will be taken to ensure they have a better experience going forwardThe customer has been contacted and was offered a token of our appreciation as an apologyWe appreciate the Revdex.com's assistance in this matter Regards, The Kroger Co
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** Kroger's initial response was unacceptable as it was conditional They were trying to dictate the terms of the settlement They have since given me what I want, so we can officially consider this case resolved Thank you for your assistance in this matter
I apologize for the delayed response. We appreciate you taking the time to write us about the problem you had with the accessibility of the restroom at your local store(s). Again, we want to assure you the Kroger Company follows all laws and regulationsThe bathroom is not off limitsThe only time it is, is when it’s being cleanedYour feedback and your patronage are greatly appreciated. The customer comments were shared with our Senior Leadership Team and Store Management. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customerRegards, The Kroger Co
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
We want to assure the customer their concern regarding this issue has already been properly documented and brought to the attention of Store Management back on 2/12/when they sent an email to our Customer Service Department on 2/07/All of the appropriate parties have been notified in order to
prevent this from happening againWe feel confident all of the appropriate steps have been taken to ensure a better shopping experience in the futureWe want to apologize to the customer for any inconvenience this has caused but the information they received from the store is correctAll firearm and ammunition sales are finalWe support Store Managements decision in this matterWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com
Regards,
Kroger Co
Ref # ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.My Kroger Fuel Account got messed up in Oct/and I notified customer service of this problem and I have been going back and forth with them over this sinceI have gotten some of the missing points back but they still owe me to settle this and get my account back on track
The response that was given on this complaint is the same one over and overI know how this works and don't need to be remindedI have been a Kroger customer for several years and up till now have not had a issueEven then I cannot get anyone to work with me on this and just get my account back up to date with the remaining pts and this would be overI'm only asking for what is coming to me and nothing moreI thought Kroger was a better store than this and listened to their valued customersI should not have to go through this and wouldn't have to if customer service just did their job.
Regards,*** ***
Reached out to the customer directly by email and advised we have documented
their concern and notified the Store ManagerWe are confident the necessary
steps will be taken to ensure they have a better experience going forwardWating for a return call
Offered the customer a token of our
appreciation as an apology
We've forwarded the customer concern to Store ManagementSo they can
ensure a better quality shopping experience in the future
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
The business could comply with the request...they opted not toDeletion in exhange for payment is not unheard of and is not unusalIn fact, each company often does negotiate settlements/payments in cases of extinuating circumstancesAs I explained in previous letters, my father passed away in which caused this overdraft and subsequent late payThis has been the most frustrating situation and I will take my business elsewhere.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Kroger has not contacted me as requestedThe idea that they are aware of the issue is of little comfort since they have been aware of the issue for several years, but they have done nothing about it
Regards,
*** ***
Kroger should change their policy and allow my and all customers points to accumulate, roll over to the next and all future monthsI pay Kroger for the points I earn
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comIt is not our intention to frustrate or upset our customersThis is an insurance matter, please return to the store to fill out an Incident Report with the Store Management Team
Regards,
Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** *** I do not accept the response made by the business to resolve this complaint
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
While Kroger concedes their mistake, rather than honor the deal they advertised, they chose to affirm the *** *** their local store manager offered me with an insincere apology A copy of Kroger corporate's response to me, and my response to them, is attached I find it sad that Kroger would rather lose my family's business and our positive word of mouth, accept the posting of my negative Revdex.com complaint, and accept the negative word of mouth to our friends and family about this situation, which I believe runs afoul of the *** Deceptive Trade Practices Act, than make things right with me at little cost to them by honoring the deal they advertised
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint
I asked in my letter "I need to know what Kroger will do for me to make this right?" this was not addressed, I also requested a phone call from the corporate office, which I have yet to receive
Regards,
*** ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comIt is not our intention to frustrate or upset our customersIt’s the customer responsibility to review and understand the terms of the protection plan administered.This Service Plan
is not a contract of insuranceUnless otherwise regulated under state law, the contents under this Service Plan should be interpreted and understood within the meaning of a “service contract“ in Public Law #***.These Terms and Conditions, together with Your proof of purchase shall collectively constitute the entire contract relating to Your coverageYour proof of purchase describes the covered Product(s) and the term of this Service Plan.Covered Service means the services required to return the Product to the level of functionality as it was designed by the manufacturer under service and usage of the Product.Wear and Tear means the failure of a covered Product to maintain the functionality as it was designed by the manufacturer.Length of coverage: The coverage period for this Service Plan begins on the purchase date as shown on Your proof of purchase and expires [two (2)] years from that dateIn the event Your Product(s) is being serviced by an authorized service center when the Service Plan expires, the term of the Service Plan will be extended until the covered repair has been completed.What is covered: As a result of wear and tear, service performed hereunder shall consist of labor and parts necessary to restore Your Product to the level of function for which it was designed by the manufacturerOur aggregate limit of liability is the lesser of the Retail Price You paid for the Product, or replacement with an item of similar features and value, or provide You with, at Our option, a gift card or payment of a cash settlement, not to exceed the original Retail Price of the covered ProductCoverage includes: damage to bands, clasps, bezels, crystal, crowns, stems, and movements that prevent the Product from performing at the level of function for which it was designed by the manufacturer.To obtain service: You may take Your Product to the Retailer from which it was purchased or contact the Administrator hours a day, days a week at [###-###-####] for instructions on obtaining repair or replacement of Your covered ProductOutside of the United States, the Administrator may be contacted by calling collect to ** *** *** ***] or emailing [***]Have this Service Plan and Your proof of purchase handy and be prepared to tell Us which covered Product requires service and the nature of the problemYou have the duty to protect against any further damage, and to follow any requirements outlined in the owner’s manual instructions.Deductible: There is no deductible required to obtain service under this Service Plan.Non-Repairable products: If We, in Our sole discretion, determine that a Product is not repairable, or where the cost for repair may exceed the Retail Price You paid for the Product, We will replace the Product with a item of comparable type, quality and functionality as the original covered ProductThe replacement item shall not exceed the Retail Price of the original covered ProductIf We elect to replace Your covered Product and a replacement item is not available, We will provide You, at Our option, a gift card or a payment of a cash settlementThe amount of the gift card or cash settlement shall not exceed the current retail cost of a replacement item of type, quality and functionality, and such retail cost shall not exceed the Retail Price You paid for the original covered Product plus sales tax paid.What is not covered: This Service Plan does not cover service repair or replacement necessitated by any loss or damage resulting from: cosmetic damage, including dents, scratches, kinks, or any other cause that does not impact the operating condition or functionality of the Product, as determined by the Administrator; any cause other than service and usage, such as, but not limited to loss or damage due to misuse, abuse or neglect, unauthorized repairs or accidental damage; lack of manufacturer’s recommended maintenance/instructions, by this Service Plan; parts failure due to a manufacturer’s recall, regardless of the manufacturer’s ability to pay for such repair; any and all pre-existing conditions that occur prior to the effective date of this Service Plan; inherent design defect in the Product. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Kroger's reply seriously fails to address how store employees treat the customer who brings to their attention that the price did not ring up at the advertised price Perhaps they could address their lack of curiosity to the customer who points out their attempt to charge higher prices than advertised My experience was degrading from the store personnel as if I was trying to "get away with something." I have also asked to speak with them and they have not contacted me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comIt is not our intention to frustrate or upset our customersPlease accept our sincerest apologies for your experienceWe are confi*** the necessary steps will be taken to ensure they have a better experience going forwardThe customer has been contacted and was offered a token of our appreciation as an apologyWe appreciate the Revdex.com's assistance in this matter Regards, The Kroger Co
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** Kroger's initial response was unacceptable as it was conditional They were trying to dictate the terms of the settlement They have since given me what I want, so we can officially consider this case resolved Thank you for your assistance in this matter
I apologize for the delayed response. We appreciate you taking the time to write us about the problem you had with the accessibility of the restroom at your local store(s). Again, we want to assure you the Kroger Company follows all laws and regulationsThe bathroom is not off limitsThe only time it is, is when it’s being cleanedYour feedback and your patronage are greatly appreciated. The customer comments were shared with our Senior Leadership Team and Store Management. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customerRegards, The Kroger Co
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
We want to assure the customer their concern regarding this issue has already been properly documented and brought to the attention of Store Management back on 2/12/when they sent an email to our Customer Service Department on 2/07/All of the appropriate parties have been notified in order to
prevent this from happening againWe feel confident all of the appropriate steps have been taken to ensure a better shopping experience in the futureWe want to apologize to the customer for any inconvenience this has caused but the information they received from the store is correctAll firearm and ammunition sales are finalWe support Store Managements decision in this matterWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com
Regards,
Kroger Co
Ref # ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.My Kroger Fuel Account got messed up in Oct/and I notified customer service of this problem and I have been going back and forth with them over this sinceI have gotten some of the missing points back but they still owe me to settle this and get my account back on track
The response that was given on this complaint is the same one over and overI know how this works and don't need to be remindedI have been a Kroger customer for several years and up till now have not had a issueEven then I cannot get anyone to work with me on this and just get my account back up to date with the remaining pts and this would be overI'm only asking for what is coming to me and nothing moreI thought Kroger was a better store than this and listened to their valued customersI should not have to go through this and wouldn't have to if customer service just did their job.
Regards,*** ***
Reached out to the customer directly by email and advised we have documented
their concern and notified the Store ManagerWe are confident the necessary
steps will be taken to ensure they have a better experience going forwardWating for a return call
Offered the customer a token of our
appreciation as an apology
We've forwarded the customer concern to Store ManagementSo they can
ensure a better quality shopping experience in the future
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
The business could comply with the request...they opted not toDeletion in exhange for payment is not unheard of and is not unusalIn fact, each company often does negotiate settlements/payments in cases of extinuating circumstancesAs I explained in previous letters, my father passed away in which caused this overdraft and subsequent late payThis has been the most frustrating situation and I will take my business elsewhere.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Kroger has not contacted me as requestedThe idea that they are aware of the issue is of little comfort since they have been aware of the issue for several years, but they have done nothing about it
Regards,
*** ***
Kroger should change their policy and allow my and all customers points to accumulate, roll over to the next and all future monthsI pay Kroger for the points I earn
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comIt is not our intention to frustrate or upset our customersThis is an insurance matter, please return to the store to fill out an Incident Report with the Store Management Team
Regards,
Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** *** I do not accept the response made by the business to resolve this complaint
Thank you for your replyYour comments were forwarded to our KCRC Management Team for review
Regards,
The Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
While Kroger concedes their mistake, rather than honor the deal they advertised, they chose to affirm the *** *** their local store manager offered me with an insincere apology A copy of Kroger corporate's response to me, and my response to them, is attached I find it sad that Kroger would rather lose my family's business and our positive word of mouth, accept the posting of my negative Revdex.com complaint, and accept the negative word of mouth to our friends and family about this situation, which I believe runs afoul of the *** Deceptive Trade Practices Act, than make things right with me at little cost to them by honoring the deal they advertised
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint
I asked in my letter "I need to know what Kroger will do for me to make this right?" this was not addressed, I also requested a phone call from the corporate office, which I have yet to receive
Regards,
*** ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comIt is not our intention to frustrate or upset our customersIt’s the customer responsibility to review and understand the terms of the protection plan administered.This Service Plan
is not a contract of insuranceUnless otherwise regulated under state law, the contents under this Service Plan should be interpreted and understood within the meaning of a “service contract“ in Public Law #***.These Terms and Conditions, together with Your proof of purchase shall collectively constitute the entire contract relating to Your coverageYour proof of purchase describes the covered Product(s) and the term of this Service Plan.Covered Service means the services required to return the Product to the level of functionality as it was designed by the manufacturer under service and usage of the Product.Wear and Tear means the failure of a covered Product to maintain the functionality as it was designed by the manufacturer.Length of coverage: The coverage period for this Service Plan begins on the purchase date as shown on Your proof of purchase and expires [two (2)] years from that dateIn the event Your Product(s) is being serviced by an authorized service center when the Service Plan expires, the term of the Service Plan will be extended until the covered repair has been completed.What is covered: As a result of wear and tear, service performed hereunder shall consist of labor and parts necessary to restore Your Product to the level of function for which it was designed by the manufacturerOur aggregate limit of liability is the lesser of the Retail Price You paid for the Product, or replacement with an item of similar features and value, or provide You with, at Our option, a gift card or payment of a cash settlement, not to exceed the original Retail Price of the covered ProductCoverage includes: damage to bands, clasps, bezels, crystal, crowns, stems, and movements that prevent the Product from performing at the level of function for which it was designed by the manufacturer.To obtain service: You may take Your Product to the Retailer from which it was purchased or contact the Administrator hours a day, days a week at [###-###-####] for instructions on obtaining repair or replacement of Your covered ProductOutside of the United States, the Administrator may be contacted by calling collect to ** *** *** ***] or emailing [***]Have this Service Plan and Your proof of purchase handy and be prepared to tell Us which covered Product requires service and the nature of the problemYou have the duty to protect against any further damage, and to follow any requirements outlined in the owner’s manual instructions.Deductible: There is no deductible required to obtain service under this Service Plan.Non-Repairable products: If We, in Our sole discretion, determine that a Product is not repairable, or where the cost for repair may exceed the Retail Price You paid for the Product, We will replace the Product with a item of comparable type, quality and functionality as the original covered ProductThe replacement item shall not exceed the Retail Price of the original covered ProductIf We elect to replace Your covered Product and a replacement item is not available, We will provide You, at Our option, a gift card or a payment of a cash settlementThe amount of the gift card or cash settlement shall not exceed the current retail cost of a replacement item of type, quality and functionality, and such retail cost shall not exceed the Retail Price You paid for the original covered Product plus sales tax paid.What is not covered: This Service Plan does not cover service repair or replacement necessitated by any loss or damage resulting from: cosmetic damage, including dents, scratches, kinks, or any other cause that does not impact the operating condition or functionality of the Product, as determined by the Administrator; any cause other than service and usage, such as, but not limited to loss or damage due to misuse, abuse or neglect, unauthorized repairs or accidental damage; lack of manufacturer’s recommended maintenance/instructions, by this Service Plan; parts failure due to a manufacturer’s recall, regardless of the manufacturer’s ability to pay for such repair; any and all pre-existing conditions that occur prior to the effective date of this Service Plan; inherent design defect in the Product. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Kroger's reply seriously fails to address how store employees treat the customer who brings to their attention that the price did not ring up at the advertised price Perhaps they could address their lack of curiosity to the customer who points out their attempt to charge higher prices than advertised My experience was degrading from the store personnel as if I was trying to "get away with something." I have also asked to speak with them and they have not contacted me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***