Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comIt is not our intention to frustrate or upset our customersPlease accept our sincerest apologies for your experienceWe are confi*** the necessary steps will be taken to ensure they have a better experience going forwardThe customer has been contacted and was offered a token of our appreciation as an apologyWe appreciate the Revdex.com's assistance in this matter Regards, The Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
I returned the call from Kroger twice and I left voicemails each time, as of Wednesday, May 17, I have not spoken to anyone To know what's been resolved This is a time related matter I tried I would like the refund I requested
Regards,
*** ***
I apologize for the delayed response. We appreciate you taking the time to write us about the problem you had with the accessibility of the restroom at your local store(s). Again, we want to assure you the Kroger Company follows all laws and regulationsThe bathroom is not off limitsThe only time it is, is when it’s being cleanedYour feedback and your patronage are greatly appreciated. The customer comments were shared with our Senior Leadership Team and Store Management. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customerRegards, The Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
The business could comply with the request...they opted not toDeletion in exhange for payment is not unheard of and is not unusalIn fact, each company often does negotiate settlements/payments in cases of extinuating circumstancesAs I explained in previous letters, my father passed away in which caused this overdraft and subsequent late payThis has been the most frustrating situation and I will take my business elsewhere.
Regards,
*** ***
Reached out to the customer directly by email and advised we have documented
their concern and notified the Store ManagerWe are confident the necessary
steps will be taken to ensure they have a better experience going forwardWating for a return call
Offered the customer a token of our
appreciation as an apology
We've forwarded the customer concern to Store ManagementSo they can
ensure a better quality shopping experience in the future
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.My Kroger Fuel Account got messed up in Oct/and I notified customer service of this problem and I have been going back and forth with them over this sinceI have gotten some of the missing points back but they still owe me to settle this and get my account back on track
The response that was given on this complaint is the same one over and overI know how this works and don't need to be remindedI have been a Kroger customer for several years and up till now have not had a issueEven then I cannot get anyone to work with me on this and just get my account back up to date with the remaining pts and this would be overI'm only asking for what is coming to me and nothing moreI thought Kroger was a better store than this and listened to their valued customersI should not have to go through this and wouldn't have to if customer service just did their job.
Regards,*** ***
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
We want to assure the customer their concern regarding this issue has already been properly documented and brought to the attention of Store Management back on 2/12/when they sent an email to our Customer Service Department on 2/07/All of the appropriate parties have been notified in order to
prevent this from happening againWe feel confident all of the appropriate steps have been taken to ensure a better shopping experience in the futureWe want to apologize to the customer for any inconvenience this has caused but the information they received from the store is correctAll firearm and ammunition sales are finalWe support Store Managements decision in this matterWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com
Regards,
Kroger Co
Ref # ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Kroger has not contacted me as requestedThe idea that they are aware of the issue is of little comfort since they have been aware of the issue for several years, but they have done nothing about it
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** *** I do not accept the response made by the business to resolve this complaint
Kroger should change their policy and allow my and all customers points to accumulate, roll over to the next and all future monthsI pay Kroger for the points I earn
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comIt is not our intention to frustrate or upset our customersThis is an insurance matter, please return to the store to fill out an Incident Report with the Store Management Team
Regards,
Kroger Co
Revdex.com:This shows how customer oriented Kroger is,especially after all they put me through.I totally reject their response and recommend people shop else where,there are much cheaper stores with better customer service and quality foods
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
While Kroger concedes their mistake, rather than honor the deal they advertised, they chose to affirm the *** *** their local store manager offered me with an insincere apology A copy of Kroger corporate's response to me, and my response to them, is attached I find it sad that Kroger would rather lose my family's business and our positive word of mouth, accept the posting of my negative Revdex.com complaint, and accept the negative word of mouth to our friends and family about this situation, which I believe runs afoul of the *** Deceptive Trade Practices Act, than make things right with me at little cost to them by honoring the deal they advertised
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint
I asked in my letter "I need to know what Kroger will do for me to make this right?" this was not addressed, I also requested a phone call from the corporate office, which I have yet to receive
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Thank you for the quick response to my Revdex.com complaintUnfortunately, I heard from Kroger's subsidiary *** Claims Management Services, that they are refusing to accept responsibility for the claim filed on October They are now questioning the authenticity of the claim in its entiretyThus questioned is my integrity and truthfulness in filing this claim of contaminated fuel with Kroger While I take great exception to their allegation that the fuel purchased at their store didn't belong to them in the first place As a *** *** ***r of over years of service with the ***, I seriously questioned how this Company can make a arbitrarily and capricious decision to deny this claim based on unproven and unsubstantiated statements that the fuel purchased came from a different source Whereas, proof of purchase was provided in the form of a record charge on or about Oct at Kroger's subsidiary *** * *** Gasoline Store, as well as, denying the fuel testing report results provided by the local *** dealership, that proves beyond a reasonable doubt, that the record of purchase and contamination is indeed creditable Not only is Kroger unwilling to contact the local car dealership for a copy of the test results but refuses to provide me, the Complainant, with a copy of their "so-called fuel analysis report of their store's fuel storage facility before, during and after the incidentThey simply have advise us verbally that the claim was denied for these stated reasons. Therefore, we reject the verbal response as inconclusive, one-sided and without merit We urge the Revdex.com to continue to pursue this matter with Kroger Executives until a satisfactory response and/or proof is provided which supports their verbal allegations that the fuel purchase was not contaminated which has now caused extensive damage to the operating system of a brand new *** ***. Your continued assistance is greatly appreciated
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comIt is not our intention to frustrate or upset our customersPlease accept our sincerest apologies for your experienceWe are confi*** the necessary steps will be taken to ensure they have a better experience going forwardThe customer has been contacted and was offered a token of our appreciation as an apologyWe appreciate the Revdex.com's assistance in this matter Regards, The Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
I returned the call from Kroger twice and I left voicemails each time, as of Wednesday, May 17, I have not spoken to anyone To know what's been resolved This is a time related matter I tried I would like the refund I requested
Regards,
*** ***
I apologize for the delayed response. We appreciate you taking the time to write us about the problem you had with the accessibility of the restroom at your local store(s). Again, we want to assure you the Kroger Company follows all laws and regulationsThe bathroom is not off limitsThe only time it is, is when it’s being cleanedYour feedback and your patronage are greatly appreciated. The customer comments were shared with our Senior Leadership Team and Store Management. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customerRegards, The Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
The business could comply with the request...they opted not toDeletion in exhange for payment is not unheard of and is not unusalIn fact, each company often does negotiate settlements/payments in cases of extinuating circumstancesAs I explained in previous letters, my father passed away in which caused this overdraft and subsequent late payThis has been the most frustrating situation and I will take my business elsewhere.
Regards,
*** ***
Reached out to the customer directly by email and advised we have documented
their concern and notified the Store ManagerWe are confident the necessary
steps will be taken to ensure they have a better experience going forwardWating for a return call
Offered the customer a token of our
appreciation as an apology
We've forwarded the customer concern to Store ManagementSo they can
ensure a better quality shopping experience in the future
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.My Kroger Fuel Account got messed up in Oct/and I notified customer service of this problem and I have been going back and forth with them over this sinceI have gotten some of the missing points back but they still owe me to settle this and get my account back on track
The response that was given on this complaint is the same one over and overI know how this works and don't need to be remindedI have been a Kroger customer for several years and up till now have not had a issueEven then I cannot get anyone to work with me on this and just get my account back up to date with the remaining pts and this would be overI'm only asking for what is coming to me and nothing moreI thought Kroger was a better store than this and listened to their valued customersI should not have to go through this and wouldn't have to if customer service just did their job.
Regards,*** ***
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
We want to assure the customer their concern regarding this issue has already been properly documented and brought to the attention of Store Management back on 2/12/when they sent an email to our Customer Service Department on 2/07/All of the appropriate parties have been notified in order to
prevent this from happening againWe feel confident all of the appropriate steps have been taken to ensure a better shopping experience in the futureWe want to apologize to the customer for any inconvenience this has caused but the information they received from the store is correctAll firearm and ammunition sales are finalWe support Store Managements decision in this matterWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com
Regards,
Kroger Co
Ref # ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Kroger has not contacted me as requestedThe idea that they are aware of the issue is of little comfort since they have been aware of the issue for several years, but they have done nothing about it
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** *** I do not accept the response made by the business to resolve this complaint
Thank you for your replyYour comments were forwarded to our KCRC Management Team for review
Regards,
The Kroger Co
Kroger should change their policy and allow my and all customers points to accumulate, roll over to the next and all future monthsI pay Kroger for the points I earn
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comIt is not our intention to frustrate or upset our customersThis is an insurance matter, please return to the store to fill out an Incident Report with the Store Management Team
Regards,
Kroger Co
Revdex.com:This shows how customer oriented Kroger is,especially after all they put me through.I totally reject their response and recommend people shop else where,there are much cheaper stores with better customer service and quality foods
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
While Kroger concedes their mistake, rather than honor the deal they advertised, they chose to affirm the *** *** their local store manager offered me with an insincere apology A copy of Kroger corporate's response to me, and my response to them, is attached I find it sad that Kroger would rather lose my family's business and our positive word of mouth, accept the posting of my negative Revdex.com complaint, and accept the negative word of mouth to our friends and family about this situation, which I believe runs afoul of the *** Deceptive Trade Practices Act, than make things right with me at little cost to them by honoring the deal they advertised
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint
I asked in my letter "I need to know what Kroger will do for me to make this right?" this was not addressed, I also requested a phone call from the corporate office, which I have yet to receive
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
Thank you for the quick response to my Revdex.com complaintUnfortunately, I heard from Kroger's subsidiary *** Claims Management Services, that they are refusing to accept responsibility for the claim filed on October They are now questioning the authenticity of the claim in its entiretyThus questioned is my integrity and truthfulness in filing this claim of contaminated fuel with Kroger While I take great exception to their allegation that the fuel purchased at their store didn't belong to them in the first place As a *** *** ***r of over years of service with the ***, I seriously questioned how this Company can make a arbitrarily and capricious decision to deny this claim based on unproven and unsubstantiated statements that the fuel purchased came from a different source Whereas, proof of purchase was provided in the form of a record charge on or about Oct at Kroger's subsidiary *** * *** Gasoline Store, as well as, denying the fuel testing report results provided by the local *** dealership, that proves beyond a reasonable doubt, that the record of purchase and contamination is indeed creditable Not only is Kroger unwilling to contact the local car dealership for a copy of the test results but refuses to provide me, the Complainant, with a copy of their "so-called fuel analysis report of their store's fuel storage facility before, during and after the incidentThey simply have advise us verbally that the claim was denied for these stated reasons. Therefore, we reject the verbal response as inconclusive, one-sided and without merit We urge the Revdex.com to continue to pursue this matter with Kroger Executives until a satisfactory response and/or proof is provided which supports their verbal allegations that the fuel purchase was not contaminated which has now caused extensive damage to the operating system of a brand new *** ***. Your continued assistance is greatly appreciated