Revdex.com:
I was never offered any other resolutions by the company except for the money being credited back to the discount card which I never had! They can mail me a paper coupon or a gift card. Thank you!*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Kroger refuses to return the money they fraudulently charged me They have stated to you that they have no further input I n their previous response they stated they appreciated being able to steay money I know they will never return my Therefore I request the complaint stand and that I will not have to continue to respond to their statements saying they will not return the funds
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Thank you for contacting The Kroger Executive OfficeI am in receipt of your complaint sent through the Revdex.com regarding the recent issues you have had with our digital couponsWe have reviewed your account and see that you were successfully able to redeem digital coupons on 8/
Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com. After researching, an Incident Report was filed by the storeThis is an insurance matter and has been turned over to our insurance company, ***, for investigation and
resolution. I have contacted *** to check on the status of your claim and it's under reviewWe appreciate you bringing this to our attentionI can assure you that your concern has been sent to the *** Office so they are aware of your communication to the Executive OfficeThank you for contacting us. We respectfully request that the Revdex.com close this contact as we have nothing further to addWe appreciate the Revdex.com's assistance in this matter *** Office: ###-###-####Regards,Kroger Co
Thank you for contacting the Kroger Executive Office. We appreciate you contacting us regarding the poor service you received at your local store and we apologize for your experienceOur company prides itself on offering excellent customer serviceWe expect our employees to be attentive,
conduct themselves in a professional manner and treat our customers with respect at all timesWe are committed to providing you with the most enjoyable shopping experience possibleYour comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employeesThank you for bringing this to our attentionWe want to assure you this will be addressed further internally.Regards,Kroger Co
Revdex.com:
The complaint can be closed at the Revdex.com's discretionThe company nor its local store representatives have never attempted contact with me to resolve or address the complaintThis is definitely a store I will not do business with due to the initial experience as well as the combination of the complete lack of response in addressing the complaint filed with the Revdex.comI received a survey from Kroger and that has been as much communication the company has attempted to make in regards to this matter
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
fuel points have been applied to the customers February point balance as a one time courtesyWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comRegards, Kroger CoRef # ***
This customer initially contacted our Customer Service Department by email on 12/09/This issue has already been properly documented and resolved with the customer as of 12/19/Customer received a token of our appreciationAll of the appropriate parties have been notifiedWe appreciate the
opportunity to address the customer’s concern with the assistance of the Revdex.com
Regards,
Kroger
Ref # ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of the concern you sent through the Revdex.com We appreciate the opportunity to address the customer’s concernI reached out to the customer directly by phone and advised we have addressed their concern and notified the Store
ManagerWe are confident the necessary steps will be taken to ensure they have a better experience going forwardThe customer was offered a token of our appreciation as an apologyWe appreciate the Revdex.com's assistance in this matter.Regards,The Kroger Co
We are committed to providing our customers with the most enjoyable shopping experience possibleThis customer's comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employeesBut for future reference we do ask that the customer understand the information they received from the store is correctThe customer comments were shared with our upper management team for review so we can prevent this from happening again in the futureRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer
Regards,Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comPlease be assured that our company prides itself on integrity and we value the
customer's inputI apologize for any inconvenience causedUpon review of the customer's original post on ***, we are committed to providing our customers with the most enjoyable shopping experience possibleThis customer's comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employeesAs of now, I would like to assure you all aspects of your concerns have been properly addressed as coaching and training has taken placeThe original post on *** is now availableBut for future reference we do ask that the customer understand the information they received from the store employee is correctCoupon usage can vary by store location and our store directors/managers determine how coupons can/cannot be used at their location for the welfare of all of their store’s customersThe store director/manager has the right to accept, decline or limit the quantity of coupons or items used or purchased in a single transaction, by a single customer, or in a single dayThe coupon policy is subject to change without noticeWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comThe customer comments were shared with our Senior Leadership and addressedRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer
Regards,
Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** *** 1/25/16In an alleged attempt to resolve a prior complaint I filed against Krogertheir corporate offices sent me a $gift certificate that they stated, in writing, could be used at any Kroger storeI attempted to redeem the gift certificate at the *** *** (*** ***) store...and they claimed they had never seen anything like what I presented themand couldn't honor it because it wouldn't scanThe manager of that store told me he was going to 'send a note' to his Corporate OfficesI informed him that I would be making contact myselfI emailed them this past fridayand I gave them until the end of their customer service business hours (9:p.mEST Monday) to respond and resolve this issueThey continue to show their arrogance and disrespect by ignoring my complaintSince they sent me something that their own stores won't honorthey (either intentionally or unintentionally) lied to meSince I had to waste my timeand gasoline driving to this storeonly to be told I couldn't use what their corporate offices sent meI had to pay an additional $out of pocketin addition to the time and gasoline wasted driving to the storeand waiting inside the storeonly to be told I couldn't use the gift certificate. Desired Outcome: Since Kroger sent me a gift certificate that their own stores won't honorthey need to send me one of their gift cards insteadand for my trouble., which includes time wasted travelling to their store and waiting (only to be told I couldn't use the gift certificate) and gasoline to drive to their storeand being lied to in a letter which stated that I could use the gift certificate at any Kroger storeBeing that they lied to meand repeatedly ignored me (forcing me to file a complaint with the Revdex.com)and sent me a gift certificate I couldn't even useinstead of $I deserve a $gift card
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** *** ***To: KrogerFrom: *** ***Date: May 19, 2016Reference: ***, Revdex.com response dated May 11, 2016This is a case of an honest Kroger customer who purchased Kroger gas on March 11, In approximately two minutes after the purchase my car stopped runningMy car stalled while attempting to leave the Kroger parking lotProof of the defective product was established by receipts, invoices and by a third party fuel sample analysis and reportThe time line surrounding this event is established by the dates shown on list attached just belowTo alert Kroger of this issue I followed their procedure and sent the items listed below to *** and in a second package to Kroger Corporate.Store Purchase KROGER FUEL # *** ***, March 13, 2016Kroger receipt for purchase of groceries, March 11, 2016** *** *** *** Fee Receipt, March 13, 2016Copy of *** Automotive repair Invoice # ***, dated March 17, 2016Quantity (5) photo graphs of fuel sample mentioned on *** Automotive Invoice # ***, March 18, 2016University of *** Gasoline Sample Analysis Report, April 6, 2016Once the contaminated Kroger fuel was removed from my car and replaced with clean fuel it began to run in fashionMy car is a reliable vehicleService records, make, model and fuel consumption (mpg) are clear indicators of these facts.Neither *** nor Kroger responded to the facts established by professional third partiesI did receive a letter from *** dated April 5th stating “no negligence” on behalf of the storeA careful review of all the facts has one clear conclusion, “excessive water in the indicated batch of Kroger gas”, just as the University of *** Sample Analysis Report indicates.The response from Kroger Corporate listed on the Revdex.com website can be summarized as a “brushoff”Kroger doesn’t even want to talk about itIt is clear, Kroger does not stand behind their productsKroger Corporate, given a choice, would not even communicate with a customer that received some of their defective product.I don’t believe this is the Kroger Company policy that brought this corporation to where they are todayThis sort of business practice will not be profitable long termIn response to this issue many families have already changed grocery stores and gasoline stationsIt is clearly more profitable to admit the problem and make the problem right.In summary I believe this case is one worth a second consideration*** is Kroger’s insurance companyKroger owns the policy and should therefore make the claimKroger paid for insurance coverage but are not being servedAs a result Kroger customers are not being servedIt appears *** is a buffer rather than provider of protection for Kroger and their customersA service company survives and thrives on service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. Dear ***, I filed a complaint about Kroger phone card serviceAlthough I did receive the notification later but I was not able to response d/t technical problems - your website did not allow me to log in Are you able to re-open the case on my behalf because I reject the response from Kroger stating that they are the 3rd partyMany phone cards companies do not close inactive account or if they do, they would send a notification to the customers before they do soI believe that Kroger phone card service did not follow the standard of practice that a reputable company would have I will be travel out of country and do not have phone access or email access from tomorrow to Oct If you think that it is appropriate, please re-open my case on Oct Thank you in advance
Regards,
*** ***
We want to assure you Kroger will always follow all state and federal laws and regulationsIt is against federal law for us to accept coupons in conjunction with a government funded health insuranceWe support the decision of our pharmacy and we will not be providing any compensation or settlement
in regards to this concernWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com
Regards,
Kroger Co
Ref # ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Clearly, the unidentified person handling this matter is clueless like the staff at the retail location. Included in the purchase of the watch is a two year limited warranty. The watch is covered by this warranty. As an authorized dealer of ***, the store is duty bound to send the watch to *** for review/analysis. This was not done. Furthermore, by sending the watch to an authorized service center, *** has now voided this warranty. Additionally, the watch has new damage. The retailer WILL provide me with a full refund or legal action will commence
Regards,
*** ***
We appreciate the Revdex.com's assistance in this matter. We concur with *** investigative teamAny concerns regarding this claim must be made by contacting *** offices directlyRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer
Regards,
The Kroger Co
Ref # ***
Revdex.com:
I was never offered any other resolutions by the company except for the money being credited back to the discount card which I never had! They can mail me a paper coupon or a gift card. Thank you!*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Kroger refuses to return the money they fraudulently charged me They have stated to you that they have no further input I n their previous response they stated they appreciated being able to steay money I know they will never return my Therefore I request the complaint stand and that I will not have to continue to respond to their statements saying they will not return the funds
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Thank you for contacting The Kroger Executive OfficeI am in receipt of your complaint sent through the Revdex.com regarding the recent issues you have had with our digital couponsWe have reviewed your account and see that you were successfully able to redeem digital coupons on 8/
Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com. After researching, an Incident Report was filed by the storeThis is an insurance matter and has been turned over to our insurance company, ***, for investigation and
resolution. I have contacted *** to check on the status of your claim and it's under reviewWe appreciate you bringing this to our attentionI can assure you that your concern has been sent to the *** Office so they are aware of your communication to the Executive OfficeThank you for contacting us. We respectfully request that the Revdex.com close this contact as we have nothing further to addWe appreciate the Revdex.com's assistance in this matter *** Office: ###-###-####Regards,Kroger Co
Thank you for contacting the Kroger Executive Office. We appreciate you contacting us regarding the poor service you received at your local store and we apologize for your experienceOur company prides itself on offering excellent customer serviceWe expect our employees to be attentive,
conduct themselves in a professional manner and treat our customers with respect at all timesWe are committed to providing you with the most enjoyable shopping experience possibleYour comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employeesThank you for bringing this to our attentionWe want to assure you this will be addressed further internally.Regards,Kroger Co
Revdex.com:
The complaint can be closed at the Revdex.com's discretionThe company nor its local store representatives have never attempted contact with me to resolve or address the complaintThis is definitely a store I will not do business with due to the initial experience as well as the combination of the complete lack of response in addressing the complaint filed with the Revdex.comI received a survey from Kroger and that has been as much communication the company has attempted to make in regards to this matter
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
fuel points have been applied to the customers February point balance as a one time courtesyWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comRegards, Kroger CoRef # ***
This customer initially contacted our Customer Service Department by email on 12/09/This issue has already been properly documented and resolved with the customer as of 12/19/Customer received a token of our appreciationAll of the appropriate parties have been notifiedWe appreciate the
opportunity to address the customer’s concern with the assistance of the Revdex.com
Regards,
Kroger
Ref # ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of the concern you sent through the Revdex.com We appreciate the opportunity to address the customer’s concernI reached out to the customer directly by phone and advised we have addressed their concern and notified the Store
ManagerWe are confident the necessary steps will be taken to ensure they have a better experience going forwardThe customer was offered a token of our appreciation as an apologyWe appreciate the Revdex.com's assistance in this matter.Regards,The Kroger Co
We are committed to providing our customers with the most enjoyable shopping experience possibleThis customer's comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employeesBut for future reference we do ask that the customer understand the information they received from the store is correctThe customer comments were shared with our upper management team for review so we can prevent this from happening again in the futureRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer
Regards,Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comPlease be assured that our company prides itself on integrity and we value the
customer's inputI apologize for any inconvenience causedUpon review of the customer's original post on ***, we are committed to providing our customers with the most enjoyable shopping experience possibleThis customer's comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employeesAs of now, I would like to assure you all aspects of your concerns have been properly addressed as coaching and training has taken placeThe original post on *** is now availableBut for future reference we do ask that the customer understand the information they received from the store employee is correctCoupon usage can vary by store location and our store directors/managers determine how coupons can/cannot be used at their location for the welfare of all of their store’s customersThe store director/manager has the right to accept, decline or limit the quantity of coupons or items used or purchased in a single transaction, by a single customer, or in a single dayThe coupon policy is subject to change without noticeWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comThe customer comments were shared with our Senior Leadership and addressedRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer
Regards,
Kroger Co
Reached out to the customer directlyWe appreciate the assistance of the Revdex.com. Regards,Kroger Co. Ref # ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** *** 1/25/16In an alleged attempt to resolve a prior complaint I filed against Krogertheir corporate offices sent me a $gift certificate that they stated, in writing, could be used at any Kroger storeI attempted to redeem the gift certificate at the *** *** (*** ***) store...and they claimed they had never seen anything like what I presented themand couldn't honor it because it wouldn't scanThe manager of that store told me he was going to 'send a note' to his Corporate OfficesI informed him that I would be making contact myselfI emailed them this past fridayand I gave them until the end of their customer service business hours (9:p.mEST Monday) to respond and resolve this issueThey continue to show their arrogance and disrespect by ignoring my complaintSince they sent me something that their own stores won't honorthey (either intentionally or unintentionally) lied to meSince I had to waste my timeand gasoline driving to this storeonly to be told I couldn't use what their corporate offices sent meI had to pay an additional $out of pocketin addition to the time and gasoline wasted driving to the storeand waiting inside the storeonly to be told I couldn't use the gift certificate. Desired Outcome: Since Kroger sent me a gift certificate that their own stores won't honorthey need to send me one of their gift cards insteadand for my trouble., which includes time wasted travelling to their store and waiting (only to be told I couldn't use the gift certificate) and gasoline to drive to their storeand being lied to in a letter which stated that I could use the gift certificate at any Kroger storeBeing that they lied to meand repeatedly ignored me (forcing me to file a complaint with the Revdex.com)and sent me a gift certificate I couldn't even useinstead of $I deserve a $gift card
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Regards,
*** *** ***To: KrogerFrom: *** ***Date: May 19, 2016Reference: ***, Revdex.com response dated May 11, 2016This is a case of an honest Kroger customer who purchased Kroger gas on March 11, In approximately two minutes after the purchase my car stopped runningMy car stalled while attempting to leave the Kroger parking lotProof of the defective product was established by receipts, invoices and by a third party fuel sample analysis and reportThe time line surrounding this event is established by the dates shown on list attached just belowTo alert Kroger of this issue I followed their procedure and sent the items listed below to *** and in a second package to Kroger Corporate.Store Purchase KROGER FUEL # *** ***, March 13, 2016Kroger receipt for purchase of groceries, March 11, 2016** *** *** *** Fee Receipt, March 13, 2016Copy of *** Automotive repair Invoice # ***, dated March 17, 2016Quantity (5) photo graphs of fuel sample mentioned on *** Automotive Invoice # ***, March 18, 2016University of *** Gasoline Sample Analysis Report, April 6, 2016Once the contaminated Kroger fuel was removed from my car and replaced with clean fuel it began to run in fashionMy car is a reliable vehicleService records, make, model and fuel consumption (mpg) are clear indicators of these facts.Neither *** nor Kroger responded to the facts established by professional third partiesI did receive a letter from *** dated April 5th stating “no negligence” on behalf of the storeA careful review of all the facts has one clear conclusion, “excessive water in the indicated batch of Kroger gas”, just as the University of *** Sample Analysis Report indicates.The response from Kroger Corporate listed on the Revdex.com website can be summarized as a “brushoff”Kroger doesn’t even want to talk about itIt is clear, Kroger does not stand behind their productsKroger Corporate, given a choice, would not even communicate with a customer that received some of their defective product.I don’t believe this is the Kroger Company policy that brought this corporation to where they are todayThis sort of business practice will not be profitable long termIn response to this issue many families have already changed grocery stores and gasoline stationsIt is clearly more profitable to admit the problem and make the problem right.In summary I believe this case is one worth a second consideration*** is Kroger’s insurance companyKroger owns the policy and should therefore make the claimKroger paid for insurance coverage but are not being servedAs a result Kroger customers are not being servedIt appears *** is a buffer rather than provider of protection for Kroger and their customersA service company survives and thrives on service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. Dear ***, I filed a complaint about Kroger phone card serviceAlthough I did receive the notification later but I was not able to response d/t technical problems - your website did not allow me to log in Are you able to re-open the case on my behalf because I reject the response from Kroger stating that they are the 3rd partyMany phone cards companies do not close inactive account or if they do, they would send a notification to the customers before they do soI believe that Kroger phone card service did not follow the standard of practice that a reputable company would have I will be travel out of country and do not have phone access or email access from tomorrow to Oct If you think that it is appropriate, please re-open my case on Oct Thank you in advance
Regards,
*** ***
We want to assure you Kroger will always follow all state and federal laws and regulationsIt is against federal law for us to accept coupons in conjunction with a government funded health insuranceWe support the decision of our pharmacy and we will not be providing any compensation or settlement
in regards to this concernWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com
Regards,
Kroger Co
Ref # ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
Clearly, the unidentified person handling this matter is clueless like the staff at the retail location. Included in the purchase of the watch is a two year limited warranty. The watch is covered by this warranty. As an authorized dealer of ***, the store is duty bound to send the watch to *** for review/analysis. This was not done. Furthermore, by sending the watch to an authorized service center, *** has now voided this warranty. Additionally, the watch has new damage. The retailer WILL provide me with a full refund or legal action will commence
Regards,
*** ***
We appreciate the Revdex.com's assistance in this matter. We concur with *** investigative teamAny concerns regarding this claim must be made by contacting *** offices directlyRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer
Regards,
The Kroger Co
Ref # ***