Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] Someone from Kroger did contact me and to put it as compactly as I can I was given a phone number to the bounced check departmentThey in turn gave me a second phone number who gave me a third numberI would simply like to lodge a formal complaint against the Kroger store located on [redacted] about the trouble, inconvenience, etcthat I have had as well as the loss of fundsI am not against Kroger; however, someone goofed, and it was not me or my bankNo one seems to want to rectify the problemI know there are people who claim they have been cheated, and they have not beenI know a business as large as Kroger must have multiple problems on this orderOn the other hand, when someone on a fixed income has a problem it should be addressed, and not with a "oh I am so sorry" I wonder how many others have had a problem
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and my bank took care of getting my money back where it belonged, Kroger has done nothing besides send me the same email times about fuelHoldsI get fuel holds, and their email never really has to do with my situation but a generic situationHonestly I have my money back I have not been back to Kroger nor wil I be back in KrogerTo say they reached out to me via a generic email is a jokeI would prefer to not waste more time on a matter that was never fully addressed by KrogerThey have consumed enough of my time if they feel sending an email justifies the time I wasted and the poor customer service I experienced then that is finethey will never receive my business again Regards, [redacted]
The reason as far as I'm concern that this incident is not resolved is because it seem to me that Kroger's is not concern about bad meat being sold in there [redacted] store, ***, [redacted] StoreThe manager didn't even give me the respect of looking at the meat to inspect itI have heard customers complain about this particular store but I have never had a problem myself because I have never tried to return anythingI've heard some customers say that they are going to make complaints to the Health department
We appreciate the assistance of the Revdex.comWe've addressed the customer's concern with the Store Management at the store on [redacted] ***Thanks again for the feedback Regards, Kroger Co Ref # [redacted]
Thank you for taking the time to reach out to us with your concerns regarding our "Chip Payment" feature which began October 1, Our company strongly believes in protecting our customer’s personal information and making payments more secure for peace of mindWe apologize for your frustration and will be sharing your concern with the appropriate department for reviewFor more information pertaining to this matter, please visit our website at www.kroger.com/chipcard I've documented the customer's concern with our Check PolicyWe operate with honesty and integrity, and it is not our intention to confuse or frustrate our customers in any wayPlease have the customer contact our Check Department at ###-###-#### and they will be able to assist the customer further with any questions or detailed explanationsWe support the decisions and policy of our Check DepartmentWe respectfully request that the Revdex.com close this contactWe appreciate the Revdex.com's assistance in this matter Regards,Kroger Co
Contacted the customer directlyAfter researching, the customer already received a full refund on 8/21/We'll address this customer's concerns with the Floral Employee in order to prevent this from happening again in the futureWe appreciate the assistance of the Revdex.com Regards, Kroger Co Ref # [redacted]
We respectfully request that the Revdex.com close this contact as we have nothing further to addWe appreciate the Revdex.com's assistance in this matterRegards,Kroger Co
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. First of all, I cannot believe that Kroger deems it appropriate to respond to this BBB complaint with yet another boilerplate reply saying that it has been handled. It has NOT. Your store manager told the community that Kroger leases the building and that he was powerless do anything about the landlord not maintaining the property in order to prevent future occurences. He also told us that Kroger would be leaving that location in less than a year. I have attached images of the ongoing thread that our community has been using to update each other about the status of this store. Many of us are no longer shopping there because we don't care to shop where there are sewage spills happening on a regular basis. So, we're just supposed to take your word that things have changed even though I was in the store as recently as 8/16/17 and it still had an odor in there? I will update the neighborhood about this complaint and let them know that Kroger's corporate office considers this matter handled - even though the store manager contradicts you. This is all about choices. You have a choice in how you treat your customers and we have a choice in where we shop. Regards, [redacted] ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comReached out to the customer directlyWe appreciate the opportunity to further document your concern with the assistance of the Revdex.comWe are confident the necessary steps have been taken to ensure they have a better experience going forwardWe appreciate the assistance of the Revdex.com in this matter and we respectfully request that the Revdex.com close this contact Regards, Kroger Co
We appreciate the assistance of the Revdex.comMedicare Advantage is Medicare Part D which is a form of MedicareThe Pharmacist wasn't incorrect in advising the customer of this information but they were just trying to give their best guess as to what may have happened as to why the system glitchedThis customer's concern has already been documented as of 9/29/and forwarded to the Division so they can see what they can do to prevent any glitches from occurring in the system in the futureAll of the appropriate parties have been notified of this customer's concernWe respectfully request for the Revdex.com to close this case as we have nothing further to add Regards, Kroger Co Ref # [redacted]
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comPlease accept our sincerest apologies for your experienceThis is an insurance matter and has been turned over to our insurance company, [redacted] , for investigation and resolutionWe concur with [redacted] 's investigative team [redacted] has already contacted you with their response we do support their decision We appreciate you bringing this to our attentionYour comments regarding your dissatisfaction with [redacted] will be included in a report that is available for our Executives to reviewI can assure you that your letter has been sent to the [redacted] Office so they are aware of your communication to the Executive OfficeThank you for contacting usFor all further assistance regarding this concern please contact [redacted] [redacted] Office: ###-###-#### Regards, Kroger Co
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint my opinion remains the same Kroger's does not want anyone other than themselves to view the video because it shows how unkept the lot was and why my car was therefore struckThey requested photos from meKrogers should fix my car Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I spoke with Julia today and we are reviewing options for this claimThey have offered a $gift card if I do not pursue it any further or review of medical records to pursue it furtherThe case should remain open until I've had an opportunity to contact doctors to see what testing, if any, was performed Regards, [redacted] ***
Thank you for contacting the Kroger Executive Office. I am in receipt of your complaint filed through the RevDex.com. We are committed to providing our customers with the most enjoyable shopping experience possible. This customer's comments provide us the opportunity to evaluate, address... and provide coaching as a learning experience for our employees. But for future reference we do ask that the customer understand the information they received from the store management is correct. The store director/manager has the right to accept or decline return of items. We appreciate the opportunity to address the customer’s concern with the assistance of the BBB. The customer comments were shared with our upper management team. We have determined the correct process was followed and therefore declining the customer's request to return the item in question. Respectfully, we request that the BBB close this case as this office has no further information to offer the customer. Regards, The Kroger Co.
It is not our intention to frustrate our customersKroger has chosen to offer the most secure option to chip card customers at check outWe suggest for the customer to contact their credit card company and request to set up a pin numberWe want to apologize for any inconvenience but this is how our policy is at this time and we cannot guarantee this will change in the futureWe've documented this customer's suggestion and it will be taken under serious considerationWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com Regards, Kroger Co Ref # [redacted]
Thank you for contacting the Kroger Executive Office We appreciate the opportunity to address your concern with the assistance of the Revdex.com The customer was contacted, we are currently waiting for a return call We are confident the necessary steps will be taken to ensure they have a better experience going forward Regards, The Kroger Co
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintRegards, [redacted] Sorry, the response form doesn't seem to even have an option for "reply to the message" (just "accept" or "reject"), so I'll paste the original message below, and put my responses to your inquiries here:*The company (in the form of the [redacted] Kroger in [redacted] ) has NOT addressed the issues of this dispute, outside of the general manager (one MrF [redacted] ) treating me scornfully, telling me several lies over the course of my multiple wasted trips to and from the store, and generally leaving me very disinclined to shop at Kroger ever again; [redacted] A follphone call and complaint on the national-chain level ended with an operator's offer to send me a $gift card good at any Kroger or its affiliate stores, which isn't very satisfactory due to the last (bolded) part of the prior sentence(What good is store scrip for a store I no longer wish to patronize?);*The company has not fulfilled the proposed offer of a $gift card yet, and now that I think about it the company seems unlikely to be able to provide its proposed solution anyway, since no one asked me for my mailing, Kroger card, or contact information prior to this email!Look, the people who most owe others an apology are always the least likely to tender up an apology, so I'm not expecting any accounting for the many unprofessional behaviors and actions carried out by Kroger employees during this encounterI simply wish to regain what I feel is owed to me (the $that should have been deducted from my two grocery bills over Labor Day weekend) and I will do my best to give Kroger stores a wide berth while they carry out whatever pantomime of honest business dealings that they feel capable of on a day-to-day basisI wasn't kidding when I pointed out that there are three better, cheaper, closer grocery stores (with far less hostile employees) within range of my home, so when this minor debt gets settled up I will be absolutely done with Kroger as a whole.It might be in the corporation's better interest to ask exactly why this Kroger's employees worked up such hostility to a pricing issue that the general manager himself acknowledged was justifiedI'm sending along a .pdf attachment of the receipts and the sales tags that I brought along as evidence that the miscalculation that I noticed was indeed the store's fault: I'm still surprised by the fact that the employees seem to be purposely putting price tags on the shelves that they know will not ring up properly at the register, and then refusing to correct the errorThe only way that this whole incident makes sense to me is that I accidentally exposed the store's active bait-and-switch defrauding of its customers, and the employees first tried to bribe me with cash from the till, and then shifted over into overt hostility once the bribes didn't work.Anyway, my Kroger Plus card number is # [redacted] **- not that I intend to keep using said card in any capacity after this ridiculous ordeal.Okay, this is the end of my replyWhat follows is just the copied-from-Revdex.com message that I'm including as contextIf you have any further questions, an email response is probably the quickest way to contact me.+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++...⇄ [redacted] ** [redacted] , [redacted] ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com We appreciate the assistance of the Revdex.comThis is not a product that we manufacture and we would not be financially responsible for this gift cardWe have attempted to contact [redacted] customer service on behalf of the customer, however they cannot release any information since we are not the card holderPlease have the customer contact [redacted] Customer Service at ###-###-#### for all assistance regarding these gift cardsThe customer may also contact Kroger Customer Relations Center (KCRC) at: ###-###-#### to see if they can provide any assistance Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comContacted the customer directly by emailAdvised customer Store Management has been notified of their concern and we feel confident all of the appropriate steps will be taken to ensure a better shopping experience in the futureOffered a token of our appreciation Regards, Kroger Co Ref # [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] Someone from Kroger did contact me and to put it as compactly as I can I was given a phone number to the bounced check departmentThey in turn gave me a second phone number who gave me a third numberI would simply like to lodge a formal complaint against the Kroger store located on [redacted] about the trouble, inconvenience, etcthat I have had as well as the loss of fundsI am not against Kroger; however, someone goofed, and it was not me or my bankNo one seems to want to rectify the problemI know there are people who claim they have been cheated, and they have not beenI know a business as large as Kroger must have multiple problems on this orderOn the other hand, when someone on a fixed income has a problem it should be addressed, and not with a "oh I am so sorry" I wonder how many others have had a problem
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and my bank took care of getting my money back where it belonged, Kroger has done nothing besides send me the same email times about fuelHoldsI get fuel holds, and their email never really has to do with my situation but a generic situationHonestly I have my money back I have not been back to Kroger nor wil I be back in KrogerTo say they reached out to me via a generic email is a jokeI would prefer to not waste more time on a matter that was never fully addressed by KrogerThey have consumed enough of my time if they feel sending an email justifies the time I wasted and the poor customer service I experienced then that is finethey will never receive my business again Regards, [redacted]
The reason as far as I'm concern that this incident is not resolved is because it seem to me that Kroger's is not concern about bad meat being sold in there [redacted] store, ***, [redacted] StoreThe manager didn't even give me the respect of looking at the meat to inspect itI have heard customers complain about this particular store but I have never had a problem myself because I have never tried to return anythingI've heard some customers say that they are going to make complaints to the Health department
We appreciate the assistance of the Revdex.comWe've addressed the customer's concern with the Store Management at the store on [redacted] ***Thanks again for the feedback Regards, Kroger Co Ref # [redacted]
Thank you for taking the time to reach out to us with your concerns regarding our "Chip Payment" feature which began October 1, Our company strongly believes in protecting our customer’s personal information and making payments more secure for peace of mindWe apologize for your frustration and will be sharing your concern with the appropriate department for reviewFor more information pertaining to this matter, please visit our website at www.kroger.com/chipcard I've documented the customer's concern with our Check PolicyWe operate with honesty and integrity, and it is not our intention to confuse or frustrate our customers in any wayPlease have the customer contact our Check Department at ###-###-#### and they will be able to assist the customer further with any questions or detailed explanationsWe support the decisions and policy of our Check DepartmentWe respectfully request that the Revdex.com close this contactWe appreciate the Revdex.com's assistance in this matter Regards,Kroger Co
Contacted the customer directlyAfter researching, the customer already received a full refund on 8/21/We'll address this customer's concerns with the Floral Employee in order to prevent this from happening again in the futureWe appreciate the assistance of the Revdex.com Regards, Kroger Co Ref # [redacted]
We respectfully request that the Revdex.com close this contact as we have nothing further to addWe appreciate the Revdex.com's assistance in this matterRegards,Kroger Co
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. First of all, I cannot believe that Kroger deems it appropriate to respond to this BBB complaint with yet another boilerplate reply saying that it has been handled. It has NOT. Your store manager told the community that Kroger leases the building and that he was powerless do anything about the landlord not maintaining the property in order to prevent future occurences. He also told us that Kroger would be leaving that location in less than a year. I have attached images of the ongoing thread that our community has been using to update each other about the status of this store. Many of us are no longer shopping there because we don't care to shop where there are sewage spills happening on a regular basis. So, we're just supposed to take your word that things have changed even though I was in the store as recently as 8/16/17 and it still had an odor in there? I will update the neighborhood about this complaint and let them know that Kroger's corporate office considers this matter handled - even though the store manager contradicts you. This is all about choices. You have a choice in how you treat your customers and we have a choice in where we shop. Regards, [redacted] ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comReached out to the customer directlyWe appreciate the opportunity to further document your concern with the assistance of the Revdex.comWe are confident the necessary steps have been taken to ensure they have a better experience going forwardWe appreciate the assistance of the Revdex.com in this matter and we respectfully request that the Revdex.com close this contact Regards, Kroger Co
We appreciate the assistance of the Revdex.comMedicare Advantage is Medicare Part D which is a form of MedicareThe Pharmacist wasn't incorrect in advising the customer of this information but they were just trying to give their best guess as to what may have happened as to why the system glitchedThis customer's concern has already been documented as of 9/29/and forwarded to the Division so they can see what they can do to prevent any glitches from occurring in the system in the futureAll of the appropriate parties have been notified of this customer's concernWe respectfully request for the Revdex.com to close this case as we have nothing further to add Regards, Kroger Co Ref # [redacted]
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comPlease accept our sincerest apologies for your experienceThis is an insurance matter and has been turned over to our insurance company, [redacted] , for investigation and resolutionWe concur with [redacted] 's investigative team [redacted] has already contacted you with their response we do support their decision We appreciate you bringing this to our attentionYour comments regarding your dissatisfaction with [redacted] will be included in a report that is available for our Executives to reviewI can assure you that your letter has been sent to the [redacted] Office so they are aware of your communication to the Executive OfficeThank you for contacting usFor all further assistance regarding this concern please contact [redacted] [redacted] Office: ###-###-#### Regards, Kroger Co
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint my opinion remains the same Kroger's does not want anyone other than themselves to view the video because it shows how unkept the lot was and why my car was therefore struckThey requested photos from meKrogers should fix my car Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I spoke with Julia today and we are reviewing options for this claimThey have offered a $gift card if I do not pursue it any further or review of medical records to pursue it furtherThe case should remain open until I've had an opportunity to contact doctors to see what testing, if any, was performed Regards, [redacted] ***
Thank you for contacting the Kroger Executive Office. I am in receipt of your complaint filed through the RevDex.com. We are committed to providing our customers with the most enjoyable shopping experience possible. This customer's comments provide us the opportunity to evaluate, address... and provide coaching as a learning experience for our employees. But for future reference we do ask that the customer understand the information they received from the store management is correct. The store director/manager has the right to accept or decline return of items. We appreciate the opportunity to address the customer’s concern with the assistance of the BBB. The customer comments were shared with our upper management team. We have determined the correct process was followed and therefore declining the customer's request to return the item in question. Respectfully, we request that the BBB close this case as this office has no further information to offer the customer. Regards, The Kroger Co.
It is not our intention to frustrate our customersKroger has chosen to offer the most secure option to chip card customers at check outWe suggest for the customer to contact their credit card company and request to set up a pin numberWe want to apologize for any inconvenience but this is how our policy is at this time and we cannot guarantee this will change in the futureWe've documented this customer's suggestion and it will be taken under serious considerationWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com Regards, Kroger Co Ref # [redacted]
Thank you for contacting the Kroger Executive Office We appreciate the opportunity to address your concern with the assistance of the Revdex.com The customer was contacted, we are currently waiting for a return call We are confident the necessary steps will be taken to ensure they have a better experience going forward Regards, The Kroger Co
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintRegards, [redacted] Sorry, the response form doesn't seem to even have an option for "reply to the message" (just "accept" or "reject"), so I'll paste the original message below, and put my responses to your inquiries here:*The company (in the form of the [redacted] Kroger in [redacted] ) has NOT addressed the issues of this dispute, outside of the general manager (one MrF [redacted] ) treating me scornfully, telling me several lies over the course of my multiple wasted trips to and from the store, and generally leaving me very disinclined to shop at Kroger ever again; [redacted] A follphone call and complaint on the national-chain level ended with an operator's offer to send me a $gift card good at any Kroger or its affiliate stores, which isn't very satisfactory due to the last (bolded) part of the prior sentence(What good is store scrip for a store I no longer wish to patronize?);*The company has not fulfilled the proposed offer of a $gift card yet, and now that I think about it the company seems unlikely to be able to provide its proposed solution anyway, since no one asked me for my mailing, Kroger card, or contact information prior to this email!Look, the people who most owe others an apology are always the least likely to tender up an apology, so I'm not expecting any accounting for the many unprofessional behaviors and actions carried out by Kroger employees during this encounterI simply wish to regain what I feel is owed to me (the $that should have been deducted from my two grocery bills over Labor Day weekend) and I will do my best to give Kroger stores a wide berth while they carry out whatever pantomime of honest business dealings that they feel capable of on a day-to-day basisI wasn't kidding when I pointed out that there are three better, cheaper, closer grocery stores (with far less hostile employees) within range of my home, so when this minor debt gets settled up I will be absolutely done with Kroger as a whole.It might be in the corporation's better interest to ask exactly why this Kroger's employees worked up such hostility to a pricing issue that the general manager himself acknowledged was justifiedI'm sending along a .pdf attachment of the receipts and the sales tags that I brought along as evidence that the miscalculation that I noticed was indeed the store's fault: I'm still surprised by the fact that the employees seem to be purposely putting price tags on the shelves that they know will not ring up properly at the register, and then refusing to correct the errorThe only way that this whole incident makes sense to me is that I accidentally exposed the store's active bait-and-switch defrauding of its customers, and the employees first tried to bribe me with cash from the till, and then shifted over into overt hostility once the bribes didn't work.Anyway, my Kroger Plus card number is # [redacted] **- not that I intend to keep using said card in any capacity after this ridiculous ordeal.Okay, this is the end of my replyWhat follows is just the copied-from-Revdex.com message that I'm including as contextIf you have any further questions, an email response is probably the quickest way to contact me.+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++...⇄ [redacted] ** [redacted] , [redacted] ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com We appreciate the assistance of the Revdex.comThis is not a product that we manufacture and we would not be financially responsible for this gift cardWe have attempted to contact [redacted] customer service on behalf of the customer, however they cannot release any information since we are not the card holderPlease have the customer contact [redacted] Customer Service at ###-###-#### for all assistance regarding these gift cardsThe customer may also contact Kroger Customer Relations Center (KCRC) at: ###-###-#### to see if they can provide any assistance Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comContacted the customer directly by emailAdvised customer Store Management has been notified of their concern and we feel confident all of the appropriate steps will be taken to ensure a better shopping experience in the futureOffered a token of our appreciation Regards, Kroger Co Ref # [redacted]