Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to personally However, the business still sells the merchandise in question (planters) and so I assume that they have not addressed the issues of misrepresentation/advertising or product quality.Regards, [redacted]
This is an insurance matter that has been turned over to our claims management service provider, [redacted] , for investigation and resolutionAfter researching with [redacted] , they advised this customer's claim has been denied and closedThis office supports the investigation and determination made by [redacted] and we advise the customer to contact them directly with any grievance regarding their determinationWe respectfully request that the Revdex.com close this contact as we have nothing further to addWe appreciate the Revdex.com's assistance in this matter [redacted] Office: ###-###-####Also we do not provide security footage unless a subpoena is providedRegards,Kroger Co.Ref # [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaints [To assist us in bringing this matter to a close, no one has contacted me or my husbandKroger states claim filed unde another name; who's name? We have not been contacted by any insurance company, no carrier name or contact information has been providedWe seem to be getting nowhere with this claimPlease provide the insurance carrier, a contact number, and nameI assume that was the claim number provided in the previous email Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, if the check that was sent arrivesI've talked to their customer service and was informed that the missing shipping label had not been sent because of an error in their software: no shipping labels for [redacted] had been sent out, either by email or mailBecause of the shipping problem with addresses in [redacted] , I accept the proposed resolution but will file another complaint if the check does not arrive Regards, [redacted]
Thank you for contacting The Kroger Family of StoresWe appreciate your feedback regarding the Senior discount in your area The program is currently under review until further notice and we’re not accepting new seniors Please be assured that our company prides itself on integrity and we value the customer's input I've documented the customer's concern and we appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comRegards, The Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comWe appreciate your concernOur company is committed to customer satisfaction and we are always happy to answer any questions that you may have If you have points accumulation in two months, each month is a separate accumulation periodPrevious and Current month’s points do not combineIn addition, the highest unredeemed discount from the last or current month will apply first at the pump regardless of which one will expire firstUnless, you choose to use the choice at the pump This information is printed on the bottom of your receipt and is the way the program has been set up since its inception Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,Kroger Co
We want to apologize for any errors this pharmacy has made in filling this customer's prescriptionsI've reached out to the Pharmacy Co Manager MrRaul Fand he will be contacting the customer to resolve this issueWe appreciate the assistance of the Revdex.com.Regards,Kroger Co.Ref # [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint This response doesn't reflect any ownership on the part of the business to better communicate their return policy restrictions, which are misleading to consumers Their website simply says "some exclusions apply" to a fairly blanket policy to accept returns within x days with a receipt The fact that they don't intend to publish their policies to the public is very concerning to me as a consumer, but I will not do business with this company any longer either There is a reason their company is on the decline Regards, [redacted] ***
Thank you for contacting Kroger Executive OfficeWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comThis customer's comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employeesBut for future
reference we do ask that the customer understand the information they received from the store employee is correctWe appreciate your feedback regarding store manager behaviorUnfortunately, we can not force any employee to apologize but we want to apologize on behalf of this employee, the store and The Kroger CompanyWe strive to ensure every Customer has a GREAT shopping experienceWe concur with our Store Management team's decisionThe store manager reserve the right to reject any return that is altered or does not scan properlyRespectfully, we consider this matter closedWe appreciate the assistance of the Revdex.com in this matter and we respectfully request that the Revdex.com close this contact
Regards,
Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. So I'm just supposed to take someone at Central Office's word for it that management at an individual store dealt with the issue and I am to receive no phone call from the store to apologize for this situation? Although I appreciate speaking with whomever about this situation through the Revdex.com, I attempted to speak directly to store management several times and have yet to be able to do so Why is it that I cannot receive a phone call from the store management? Is this typically how issues are handled? I have obviously spent a great deal of time on this situation to ultimately not receive any retribution for the extreme inconvenience and not receive a phone call from the store This is unbelievable I will not shop at Kroger on *** again.
Regards,
*** ***
Thank you for your replyYour comments have been forwarded to our Risk Management for review and follow upPlease continue to reach out to your Claims Contact
*** ***
Corporate Brand Claims Supervisor
###-###-#### Option
Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer
Regards,
The Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Reached out to the customer directly and offered a token of our appreciationWe appreciate the assistance of the Revdex.com
Regards,
Kroger Co
Ref # ***
We appreciate the customer's suggestion regarding how our fuel points are awardedThis customer is eligible per the Anti-Kickback Statute to receive one fuel point per dollar that they personally spend on a prescriptionNot one fuel point per dollar that their insurance coversWe want to assure
the customer that we are following all local, state and federal laws and regulationsWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comRegards,Kroger CoRef # ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that
this does not resolve my complaint. Yes, the matter has been resolved but not as a result of the Revdex.com's assistance or the call that I receivedI actually sent an email to their CEO and that is how this was resolved in my favorI also made it out with an apology and a gift cardI would like to provide additional information about the call that I received as a result of the Revdex.com complaint
The call was regarding formula that I PURCHASED in ** and attempted to EXCHANGE it in **, where I resideThe EXCHANGE was refused by a ** Kroger storeNo, I did not have my receiptThe agent, after speaking with her, seems to be just another cashier with a different title because she was cluelessShe upheld the store's refusal but I am not even mad about thatWhat has made it apparent that she is clueless is the fact that she kept telling me that I was trying to return the formula when I told her multiple times during the call and in the Revdex.com complaint that I was attempting to EXCHANGE itI guess she wasn't listening to what I was saying nor did she read my damn complaintUSELESS! She also brought up the fact that I may have used WICI specifically stated that 1.I PURCHASED the formula that the formula was PURCHASED OUT OF STATE which the sticker on the box showed as it was a different regionIf she did any reading or research and being in her position that she claims to be, she would have read that I PURCHASED it and she would have known that you can't use WIC out of stateBut stupid didn't do either other than she read from her scriptSad and pathetic! She also kept talking over me and her mind was set at what she was going to tell me no matter what I saidHer attitude also showed that she just wanted to end the callShe really wasn't interested in what I had to sayTherefore, this was a pointless callIt's sad that in 21st century, stores don't care how their customers feelAgain, this was discriminationI, thankfully, am fortunate enough not to have to resort to WICBut people have to, and just because they do and they purchased the formula with WIC, you are going to refuse to exchange itDISCRIMINATION at it's best!!
Regards,
*** ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com regarding the cash left at the U-canThe customer comments were shared with the store management team. We have determined the correct process was followed. Please be
advised that we are not responsible for lost or missing cashI apologize for any frustration this may have caused Regards, Kroger Co
We appreciate the opportunity
to address the customer’s concern with the assistance of the Revdex.comThis matter
was resolved by the store managerThe customer was given a token of our appreciation as an apologyWe are confident the necessary steps will be
taken to ensure they have a better experience going forward
Regards,
The Kroger Co
Revdex.com:Kroger writes that the restrooms are a available to customers but they are NOT Store employees still don't allow customers to use the restroom I suggest that Kroger send somebody undercover to see how customers are really treated
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***Customer called Revdex.com stating no one from Kroger has contacted him and he does have a voice mail account that worksAdvised him that business response asks him to return to the store with his receipt and Plus Card and talk to a member of managementSaid he wants contact from Kroger corporate before that takes place
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to personally However, the business still sells the merchandise in question (planters) and so I assume that they have not addressed the issues of misrepresentation/advertising or product quality.Regards, [redacted]
This is an insurance matter that has been turned over to our claims management service provider, [redacted] , for investigation and resolutionAfter researching with [redacted] , they advised this customer's claim has been denied and closedThis office supports the investigation and determination made by [redacted] and we advise the customer to contact them directly with any grievance regarding their determinationWe respectfully request that the Revdex.com close this contact as we have nothing further to addWe appreciate the Revdex.com's assistance in this matter [redacted] Office: ###-###-####Also we do not provide security footage unless a subpoena is providedRegards,Kroger Co.Ref # [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaints [To assist us in bringing this matter to a close, no one has contacted me or my husbandKroger states claim filed unde another name; who's name? We have not been contacted by any insurance company, no carrier name or contact information has been providedWe seem to be getting nowhere with this claimPlease provide the insurance carrier, a contact number, and nameI assume that was the claim number provided in the previous email Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, if the check that was sent arrivesI've talked to their customer service and was informed that the missing shipping label had not been sent because of an error in their software: no shipping labels for [redacted] had been sent out, either by email or mailBecause of the shipping problem with addresses in [redacted] , I accept the proposed resolution but will file another complaint if the check does not arrive Regards, [redacted]
Thank you for contacting The Kroger Family of StoresWe appreciate your feedback regarding the Senior discount in your area The program is currently under review until further notice and we’re not accepting new seniors Please be assured that our company prides itself on integrity and we value the customer's input I've documented the customer's concern and we appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comRegards, The Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comWe appreciate your concernOur company is committed to customer satisfaction and we are always happy to answer any questions that you may have If you have points accumulation in two months, each month is a separate accumulation periodPrevious and Current month’s points do not combineIn addition, the highest unredeemed discount from the last or current month will apply first at the pump regardless of which one will expire firstUnless, you choose to use the choice at the pump This information is printed on the bottom of your receipt and is the way the program has been set up since its inception Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,Kroger Co
We want to apologize for any errors this pharmacy has made in filling this customer's prescriptionsI've reached out to the Pharmacy Co Manager MrRaul Fand he will be contacting the customer to resolve this issueWe appreciate the assistance of the Revdex.com.Regards,Kroger Co.Ref # [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint This response doesn't reflect any ownership on the part of the business to better communicate their return policy restrictions, which are misleading to consumers Their website simply says "some exclusions apply" to a fairly blanket policy to accept returns within x days with a receipt The fact that they don't intend to publish their policies to the public is very concerning to me as a consumer, but I will not do business with this company any longer either There is a reason their company is on the decline Regards, [redacted] ***
Thank you for contacting Kroger Executive OfficeWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comThis customer's comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employeesBut for future
reference we do ask that the customer understand the information they received from the store employee is correctWe appreciate your feedback regarding store manager behaviorUnfortunately, we can not force any employee to apologize but we want to apologize on behalf of this employee, the store and The Kroger CompanyWe strive to ensure every Customer has a GREAT shopping experienceWe concur with our Store Management team's decisionThe store manager reserve the right to reject any return that is altered or does not scan properlyRespectfully, we consider this matter closedWe appreciate the assistance of the Revdex.com in this matter and we respectfully request that the Revdex.com close this contact
Regards,
Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. So I'm just supposed to take someone at Central Office's word for it that management at an individual store dealt with the issue and I am to receive no phone call from the store to apologize for this situation? Although I appreciate speaking with whomever about this situation through the Revdex.com, I attempted to speak directly to store management several times and have yet to be able to do so Why is it that I cannot receive a phone call from the store management? Is this typically how issues are handled? I have obviously spent a great deal of time on this situation to ultimately not receive any retribution for the extreme inconvenience and not receive a phone call from the store This is unbelievable I will not shop at Kroger on *** again.
Regards,
*** ***
Thank you for your replyYour comments have been forwarded to our Risk Management for review and follow upPlease continue to reach out to your Claims Contact
*** ***
Corporate Brand Claims Supervisor
###-###-#### Option
Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer
Regards,
The Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Reached out to the customer directly and offered a token of our appreciationWe appreciate the assistance of the Revdex.com
Regards,
Kroger Co
Ref # ***
We appreciate the customer's suggestion regarding how our fuel points are awardedThis customer is eligible per the Anti-Kickback Statute to receive one fuel point per dollar that they personally spend on a prescriptionNot one fuel point per dollar that their insurance coversWe want to assure
the customer that we are following all local, state and federal laws and regulationsWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comRegards,Kroger CoRef # ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that
this does not resolve my complaint. Yes, the matter has been resolved but not as a result of the Revdex.com's assistance or the call that I receivedI actually sent an email to their CEO and that is how this was resolved in my favorI also made it out with an apology and a gift cardI would like to provide additional information about the call that I received as a result of the Revdex.com complaint
The call was regarding formula that I PURCHASED in ** and attempted to EXCHANGE it in **, where I resideThe EXCHANGE was refused by a ** Kroger storeNo, I did not have my receiptThe agent, after speaking with her, seems to be just another cashier with a different title because she was cluelessShe upheld the store's refusal but I am not even mad about thatWhat has made it apparent that she is clueless is the fact that she kept telling me that I was trying to return the formula when I told her multiple times during the call and in the Revdex.com complaint that I was attempting to EXCHANGE itI guess she wasn't listening to what I was saying nor did she read my damn complaintUSELESS! She also brought up the fact that I may have used WICI specifically stated that 1.I PURCHASED the formula that the formula was PURCHASED OUT OF STATE which the sticker on the box showed as it was a different regionIf she did any reading or research and being in her position that she claims to be, she would have read that I PURCHASED it and she would have known that you can't use WIC out of stateBut stupid didn't do either other than she read from her scriptSad and pathetic! She also kept talking over me and her mind was set at what she was going to tell me no matter what I saidHer attitude also showed that she just wanted to end the callShe really wasn't interested in what I had to sayTherefore, this was a pointless callIt's sad that in 21st century, stores don't care how their customers feelAgain, this was discriminationI, thankfully, am fortunate enough not to have to resort to WICBut people have to, and just because they do and they purchased the formula with WIC, you are going to refuse to exchange itDISCRIMINATION at it's best!!
Regards,
*** ***
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com regarding the cash left at the U-canThe customer comments were shared with the store management team. We have determined the correct process was followed. Please be
advised that we are not responsible for lost or missing cashI apologize for any frustration this may have caused Regards, Kroger Co
We appreciate the opportunity
to address the customer’s concern with the assistance of the Revdex.comThis matter
was resolved by the store managerThe customer was given a token of our appreciation as an apologyWe are confident the necessary steps will be
taken to ensure they have a better experience going forward
Regards,
The Kroger Co
Revdex.com:Kroger writes that the restrooms are a available to customers but they are NOT Store employees still don't allow customers to use the restroom I suggest that Kroger send somebody undercover to see how customers are really treated
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
Regards,
*** ***Customer called Revdex.com stating no one from Kroger has contacted him and he does have a voice mail account that worksAdvised him that business response asks him to return to the store with his receipt and Plus Card and talk to a member of managementSaid he wants contact from Kroger corporate before that takes place