Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Fred Meyer/Kroger has failed to prove the contaminated fuel was not from their facility I have received information from their insurance company [redacted] who seems to think everyone else is ignorant or [redacted] agent Michael Pis ignorant As I stated in the attached to Michael Pickard on September "You are miss stating that I am claiming "poor fuel" I have never stated poor fuel as I have always made the claim that I received "contaminated fuel" I will way out my options and advise Fred Meyer's manager at the Chinden location where I received the contaminated fuel of my decision Please be aware that my investigation to way out my options could take 30-days but under no circumstances am I relinquishing my claim against Fred Meyer at this time."As I stated "Please be aware that my investigation to way out my options could take 30-days but under no circumstances am I relinquishing my claim against Fred Meyer at this time." Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint kroger should stand behind the products they represent/sell and should be willing to help make a loyal customer whole vs passing the buck elsewhere I purchased through Kroger and expect Kroger to assist Regards, [redacted]
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com We appreciate the assistance of the Revdex.com Please contact the department that handles all of our check issues, please call KCRC at ###-###-####.When you call KCRC you will be asked to provide: • Account Number given to you in the notification letter they received • Your mailing address • Driver’s License number • The routing and account number for your checking account Additional Information: If the returned check is still on file with KCRC, payments may be made over the Phone, [redacted] or Online at [redacted] Please contact KCRC to determine which payment option is best for youRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comWe appreciate your concernThe store management team assisted the customer at the time of the incidentThe customer accepted a token of our appreciationThe Store Manager has already addressed this issue with the employee in order to prevent this from happening again in the future We've notified the Store Manager of this customer's recent contactWe are confident the necessary steps will be taken to ensure they have a better experience going forwardWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer Regards, Kroger Co
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comWe appreciate your concern regarding our EMV Chip Card Policy and we want to apologize for any inconvenience that this has caused youIt is not our intention to frustrate our customersSome retailers are setting up their system for a "Pin Bypass," which allows EMV Credit/Debit Chip Cards to checkout with a Credit option instead of a Debit optionWe believe it is in our customers best interest and data security, to require a secure PIN be used for all EMV chip card transactionsPlease be assured our company considers our customers financial security one of our top prioritiesYour dissatisfaction regarding this policy has been documented and will be taken under serious considerationBut at this time this is how our policy works for the foreseeable futureWe hope you understand and continue to be a loyal customerRegards, Kroger CoRef # [redacted]
We appreciate the customer's inquiryAs we've already explained, when any kind of debit, credit or pre paid card is used directly at our fuel station it is an industry standard for the card’s issuing bank or financial institution to place holds on the cards balanceWe suggest for the customer to contact the customer service number on the back of the card for any further questions regarding this issueOur best guess is that it doesn't matter if the transaction was canceledOnce the card was used the hold was initiated and fuel holds can not be canceledWe respectfully request for the Revdex.com to close this case as we have nothing further to add Regards, Kroger Co Ref # [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The transaction took place on Saturday, and today is Tuesday and these funds are still not in the accountWhen I place the call to our bank, our bank has looked into the matter and they can not do anything about it since it’s Fred meyer’s transaction and not themThere are other places such as Costco, and we do not have issue when purchasing gas at their pumpIt feels to me this shouldn’t be a hard resolutionMy funds are somewhere in space and still not in my accountWhen I spiked with customer service here, I got no resolution Regards, [redacted] ***
Thank you for contacting the Kroger Executive OfficeThe Kroger Company deeply regrets that we have been unable to meet your needsAgain, thank you for taking the time to share your thoughtsYour feedback and your patronage are greatly appreciated Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customerRegards, Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of the concern you sent through the Revdex.com We appreciate the opportunity to address the customer’s concernWe respectfully request that the Revdex.com close this contact as we have nothing further to addFor all further assistance regarding this concern please contact [redacted] directly, ###-###-####We appreciate the Revdex.com's assistance in this matter.Regards,Kroger Co
[redacted] Liaison to the Executive Offices is wrong in saying that the Pharmacy Manager [redacted] has the right not to fill the prescription with TID meaning three times a dayThe board of Pharmacy has launched an investigation into this matter, because this has pubic health and safety issuesPlease feel free to contact board of pharmacy's
Store Management reached out to the customer directly and resolved customer's concern. We appreciate the assistance of the BBB. Respectfully, we request that the BBB close this case as this office has no further information to offer the customer. Regards, Kroger Co.
Thank you for contacting the Kroger Executive Office. I am in receipt of the concern you sent through the BBB. We appreciate the opportunity to address the customer’s concern. I reached out to the customer directly by email requesting a callback. We are confident the necessary steps... will be taken to ensure they have a better experience going forward. We appreciate the BBB's assistance in this matter. Regards, The Kroger Co.
We have documented the concern and notified the correct Store Manager. We are confident the necessary steps will be taken to ensure they have a better experience going forward. We expect our employees to conduct themselves in an attentive, professional, friendly manner and treat our customers with respect at all times even when they are explaining store policy. We are committed to providing our customers with the most enjoyable shopping experience possible. This customer’s comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employees. We want to assure you that your concern was addressed internally with our Upper Management. We appreciate the BBB's assistance in this matter. Respectfully, we request that the BBB close this case as this office has no further information to offer the customer. Regards, Kroger Co.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] GOOD MORNINGTHE ONLY RESPONSE I AM GETTING FROM KROGER IS THAT THEY OPERATE WITH HONETY AND INTEGRITY , HOWEVER THEY CANNOT ADMIT THEIR MISTAKE AND PROCESS A REFUND FOR $THAT THEY CAHRGED BY MISTAKE , THEY SHOULD BILLED THE PRESCRIPTION REQUEST CORRECTLY INSTEAS OF THIS GOING BACK WITH RESPONSES ABOUT INTEGRITY.PLEASE PROCESS MY REFUNDTHANK YOU
We want to apologize and I've applied 800 points into October as a courtesy. The excluded gift cards are listed on the gift card kiosk. We appreciate the assistance of the BBB. Regards, Kroger Co. Ref # [redacted]
Attempted to reached out to the customer by phone regarding this recent store visit We've notified the Store Management team of this customer's recent experienceWe are confident the necessary steps will be taken to ensure they have a better experience going forwardThe Store Management team is still willing to honor the rain checkThe Store Management team will reach out to the customer personallyRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comRegards,Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com regarding the behavior of our associateI apologize for the delayed responseI want to take this time out to apologize for the behavior displayed by Ray We expect our employees to conduct themselves in an attentive, friendly, professional manner and treat our customers with respect at all timesThe behavior displayed is certainly not acceptable nor the way we expect a member of our staff to respond to our valued customersWe are committed to providing you with the most enjoyable shopping experience possible and dedicated to improving your shopping experience by taking action on the feedback you have providedWe do appreciate knowing when we have fallen short of thatOur customers expect and deserve great customer service that makes them want to return Your comments will be addressed with our internal upper Management Team Our upper Management Team is dedicated to improving your experience by taking action on the feedback you have providedWe appreciate the opportunity to address your concerns and we hope you will give us a chance to earn back your trust and loyaltyThank you and have a great day.Regards,Kroger Co
Contacted the customer directly and advised when they originally sent an email on 7/02/and spoke to a representative on 7/10/15, their comments were properly documented and brought to the attention of the Store Manager so they could address this issue with the employee in order to prevent this from happening again in the futureI offered the customer a token of our appreciationWe appreciate the assistance of the Revdex.com Regards, Kroger Co Ref # [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. Because of your management treatment I had to take my child to the hospital because I could not break his fever .... Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Fred Meyer/Kroger has failed to prove the contaminated fuel was not from their facility I have received information from their insurance company [redacted] who seems to think everyone else is ignorant or [redacted] agent Michael Pis ignorant As I stated in the attached to Michael Pickard on September "You are miss stating that I am claiming "poor fuel" I have never stated poor fuel as I have always made the claim that I received "contaminated fuel" I will way out my options and advise Fred Meyer's manager at the Chinden location where I received the contaminated fuel of my decision Please be aware that my investigation to way out my options could take 30-days but under no circumstances am I relinquishing my claim against Fred Meyer at this time."As I stated "Please be aware that my investigation to way out my options could take 30-days but under no circumstances am I relinquishing my claim against Fred Meyer at this time." Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint kroger should stand behind the products they represent/sell and should be willing to help make a loyal customer whole vs passing the buck elsewhere I purchased through Kroger and expect Kroger to assist Regards, [redacted]
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com We appreciate the assistance of the Revdex.com Please contact the department that handles all of our check issues, please call KCRC at ###-###-####.When you call KCRC you will be asked to provide: • Account Number given to you in the notification letter they received • Your mailing address • Driver’s License number • The routing and account number for your checking account Additional Information: If the returned check is still on file with KCRC, payments may be made over the Phone, [redacted] or Online at [redacted] Please contact KCRC to determine which payment option is best for youRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.comWe appreciate your concernThe store management team assisted the customer at the time of the incidentThe customer accepted a token of our appreciationThe Store Manager has already addressed this issue with the employee in order to prevent this from happening again in the future We've notified the Store Manager of this customer's recent contactWe are confident the necessary steps will be taken to ensure they have a better experience going forwardWe appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer Regards, Kroger Co
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comWe appreciate your concern regarding our EMV Chip Card Policy and we want to apologize for any inconvenience that this has caused youIt is not our intention to frustrate our customersSome retailers are setting up their system for a "Pin Bypass," which allows EMV Credit/Debit Chip Cards to checkout with a Credit option instead of a Debit optionWe believe it is in our customers best interest and data security, to require a secure PIN be used for all EMV chip card transactionsPlease be assured our company considers our customers financial security one of our top prioritiesYour dissatisfaction regarding this policy has been documented and will be taken under serious considerationBut at this time this is how our policy works for the foreseeable futureWe hope you understand and continue to be a loyal customerRegards, Kroger CoRef # [redacted]
We appreciate the customer's inquiryAs we've already explained, when any kind of debit, credit or pre paid card is used directly at our fuel station it is an industry standard for the card’s issuing bank or financial institution to place holds on the cards balanceWe suggest for the customer to contact the customer service number on the back of the card for any further questions regarding this issueOur best guess is that it doesn't matter if the transaction was canceledOnce the card was used the hold was initiated and fuel holds can not be canceledWe respectfully request for the Revdex.com to close this case as we have nothing further to add Regards, Kroger Co Ref # [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The transaction took place on Saturday, and today is Tuesday and these funds are still not in the accountWhen I place the call to our bank, our bank has looked into the matter and they can not do anything about it since it’s Fred meyer’s transaction and not themThere are other places such as Costco, and we do not have issue when purchasing gas at their pumpIt feels to me this shouldn’t be a hard resolutionMy funds are somewhere in space and still not in my accountWhen I spiked with customer service here, I got no resolution Regards, [redacted] ***
Thank you for contacting the Kroger Executive OfficeThe Kroger Company deeply regrets that we have been unable to meet your needsAgain, thank you for taking the time to share your thoughtsYour feedback and your patronage are greatly appreciated Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customerRegards, Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of the concern you sent through the Revdex.com We appreciate the opportunity to address the customer’s concernWe respectfully request that the Revdex.com close this contact as we have nothing further to addFor all further assistance regarding this concern please contact [redacted] directly, ###-###-####We appreciate the Revdex.com's assistance in this matter.Regards,Kroger Co
[redacted] Liaison to the Executive Offices is wrong in saying that the Pharmacy Manager [redacted] has the right not to fill the prescription with TID meaning three times a dayThe board of Pharmacy has launched an investigation into this matter, because this has pubic health and safety issuesPlease feel free to contact board of pharmacy's
Store Management reached out to the customer directly and resolved customer's concern. We appreciate the assistance of the BBB. Respectfully, we request that the BBB close this case as this office has no further information to offer the customer. Regards, Kroger Co.
Thank you for contacting the Kroger Executive Office. I am in receipt of the concern you sent through the BBB. We appreciate the opportunity to address the customer’s concern. I reached out to the customer directly by email requesting a callback. We are confident the necessary steps... will be taken to ensure they have a better experience going forward. We appreciate the BBB's assistance in this matter. Regards, The Kroger Co.
We have documented the concern and notified the correct Store Manager. We are confident the necessary steps will be taken to ensure they have a better experience going forward. We expect our employees to conduct themselves in an attentive, professional, friendly manner and treat our customers with respect at all times even when they are explaining store policy. We are committed to providing our customers with the most enjoyable shopping experience possible. This customer’s comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employees. We want to assure you that your concern was addressed internally with our Upper Management. We appreciate the BBB's assistance in this matter. Respectfully, we request that the BBB close this case as this office has no further information to offer the customer. Regards, Kroger Co.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] GOOD MORNINGTHE ONLY RESPONSE I AM GETTING FROM KROGER IS THAT THEY OPERATE WITH HONETY AND INTEGRITY , HOWEVER THEY CANNOT ADMIT THEIR MISTAKE AND PROCESS A REFUND FOR $THAT THEY CAHRGED BY MISTAKE , THEY SHOULD BILLED THE PRESCRIPTION REQUEST CORRECTLY INSTEAS OF THIS GOING BACK WITH RESPONSES ABOUT INTEGRITY.PLEASE PROCESS MY REFUNDTHANK YOU
We want to apologize and I've applied 800 points into October as a courtesy. The excluded gift cards are listed on the gift card kiosk. We appreciate the assistance of the BBB. Regards, Kroger Co. Ref # [redacted]
Attempted to reached out to the customer by phone regarding this recent store visit We've notified the Store Management team of this customer's recent experienceWe are confident the necessary steps will be taken to ensure they have a better experience going forwardThe Store Management team is still willing to honor the rain checkThe Store Management team will reach out to the customer personallyRespectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.comRegards,Kroger Co
Thank you for contacting the Kroger Executive OfficeI am in receipt of your concern that you sent through the Revdex.com regarding the behavior of our associateI apologize for the delayed responseI want to take this time out to apologize for the behavior displayed by Ray We expect our employees to conduct themselves in an attentive, friendly, professional manner and treat our customers with respect at all timesThe behavior displayed is certainly not acceptable nor the way we expect a member of our staff to respond to our valued customersWe are committed to providing you with the most enjoyable shopping experience possible and dedicated to improving your shopping experience by taking action on the feedback you have providedWe do appreciate knowing when we have fallen short of thatOur customers expect and deserve great customer service that makes them want to return Your comments will be addressed with our internal upper Management Team Our upper Management Team is dedicated to improving your experience by taking action on the feedback you have providedWe appreciate the opportunity to address your concerns and we hope you will give us a chance to earn back your trust and loyaltyThank you and have a great day.Regards,Kroger Co
Contacted the customer directly and advised when they originally sent an email on 7/02/and spoke to a representative on 7/10/15, their comments were properly documented and brought to the attention of the Store Manager so they could address this issue with the employee in order to prevent this from happening again in the futureI offered the customer a token of our appreciationWe appreciate the assistance of the Revdex.com Regards, Kroger Co Ref # [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. Because of your management treatment I had to take my child to the hospital because I could not break his fever .... Regards, [redacted] ***