Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I talked to the manager at Kroger and he said he didn't know anything about the complaint and wasn't going to do anything until he received it.
Regards,
[redacted]
Store Management reached out to the customer directly and resolved customer's concern. We appreciate the assistance of the Revdex.com. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer. Regards, Kroger Co.
They don't get it the other store with there program is too far for me or to send anyone. All I want is soap paperplates and toilet paper. Is too hard to help a dessert storm vet out regardless of your programs.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I requested contact and as is par for the course, Kroger does not return calls or make contact with customers.
Regards,
[redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com regarding the behavior of our associate. We expect our employees to conduct themselves in an attentive professional friendly manner and treat our customers with respect at all...
times even when they are explaining store policy. We are committed to providing our customers with the most enjoyable shopping experience possible. This customer's comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employees. We appreciate your feedback. It has always been our policy that digital coupons may not be stacked with paper coupons and the digital coupon will automatically redeem when the qualifying purchase has been made. If you have a more valuable paper coupon for the same item, we recommend removing the digital coupon from your list before you shop. We are sorry that you are displeased with the policy and we value your input. This customer's comments will be forwarded to Store Management so they can make sure their employees are explaining policy and procedure in a courteous and professional manner. We have determined the correct process was followed and therefore declining the customer's request for compensation. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com.Regards,Kroger Co.
The customer was contacted directly by a member of our Senior Leadership Team. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. The customer was contacted the customer directly and offered a token of our appreciation. Regards,Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
Kroger may not sell items that have false ingredient labels. Poison in products is illegal. Customers are entitled to monetary compensation who are mildly poisoned by Kroger products
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Please be assured that our company prides itself on integrity and we value the...
customer's input. I've documented the customer's concern and notified the store management team for review. We operate with honesty and integrity, and it is not our intention to confuse or frustrate our customers in any way.
We want to assure the customer we did respond to their original complaint by responding through the Revdex.com on 12/31/15. We've even attempted to call the customer directly, multiple times, and have received no answer and no voicemail.
We guarantee nothing printed on our receipts is gibberish. If the customer is having difficulty understanding our receipts please have them bring their receipt to the Customer Service Desk at the store for a detailed explanation.
Their suggestion will be taken under serious consideration and all of the appropriate parties have been notified of their suggestion.
At this time, this is how our receipts are set up and we can not guarantee this will change in the future. But we want to assure the customer we value their feedback and suggestion. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. We respectfully request for the Revdex.com to close this case as we have nothing further to add.
Regards,
Kroger Co.
Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Regards,
[redacted]
We appreciate the assistance of the Revdex.com. Please review the customer's initial comments:
"Customer’s Statement of the Problem:
I went to the store a week ago today and the self check out cashier had died their hair orange and blue. This cashier was very short and rude with helping me in checking out. The manager that finally helped me also had an attitude. I went to the service desk to get their name and the service desk was covering up for them as well. I have also contacted Kroger on their 877 number to report the complaint a week ago and was told that I would get a call in 48 hours that never happened. Then I go to the same store yesterday and the cashier still has orange and blue hair. This is not sanitary considering they are handing food. Therefore the store manager has never addressed this issue nor do they really care."
Customer made no mention of any other store except for one and our Customer Service Department. All of the appropriate actions have taken place regarding this complaint. We consider this matter closed. We respectfully request for the Revdex.com to close this case as we have nothing further to add.
Regards,
Kroger Co.
Ref # [redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern sent through the Revdex.com regarding your recent experience. We expect our employees to conduct themselves in an attentive, professional, friendly manner and treat our customers with respect at all times. This...
customer's comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employees. The customer was offered a token of our appreciation. The customer comments were shared with our upper management team. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,Kroger Co.
Thank you for contacting the Kroger Executive Office. I am in receipt of the concern you sent through the Revdex.com. We appreciate the opportunity to address the customer’s concern. I reached out to the customer via email to request additional information. We are confident the necessary steps will...
be taken to ensure they have a better experience going forward. We appreciate the Revdex.com's assistance in this matter. Regards,The Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, if the check that was sent arrives. I've talked to their customer service and was informed that the missing shipping label had not been sent because of an error in their software: no shipping labels for [redacted] had been sent out, either by email or mail. Because of the shipping problem with addresses in [redacted], I accept the proposed resolution but will file another complaint if the check does not arrive.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I went to the Kroger store in [redacted] on [redacted] Avenue and asked for Justin at the Customer Service desk. I was told that he wasn't available, but Amanda was there. I waited a while for her, and started explaining the situation when she arrived. She then told me that she didn't feel she could help me because she was "too far out of the loop." I was told that Justin would be back in tomorrow (Thursday) until 4:00. As someone who works until 6:00, this doesn't work.If Justin is the only person who can resolve this, he ought to be available to do so. Otherwise, he needs to bring his coworkers farther "into the loop."
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. According to email response sent by company representative:"I've documented your concern regarding this coupon
not showing in the Redeemed Coupon section of the website so we
can correct this issue and prevent this from happening in the future.
I respectfully have nothing further to add and we
will not be responding to any further contacts regarding this particular
issue. Thank you for your patronage and have a wonderful day."Thus nothing has been resolved. The problem, as originally outlined, still exists, as no definite resolution has been provided, plus the company has now decided to resort to a hostile response/attitude ("we
will not be responding to any further contacts regarding this particular
issue") regarding this issue. This hostility tells me they have no intention of correcting the original issue, and no true concern for legitimate customer issues. Relying on my documentation, originating from the companies own maintained online system, I have no doubt the company has provided falsified/doctored documents in their response, just in attempt to close this issue, again as per their hostile attitude.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I am not accepting Kroger's response.l) As I have stated previously, I feel this company is using misleading statements to consumers with regard to any "lower prices" this company offers. Specifically: At the end of a sales receipt, it will state "You Saved (amount) with our New Low Prices." If a consumer brings in manufacturer's coupons (not any type of Kroger's coupons), that amount will be added to the amount "saved" by "new low prices." A specific example found on a recent receipt: "Manufacture Coupon Savings $3.50, Sooper Card Coupon Savings $17.61, Total Coupon Savings $21.11." The $3.50 from the manufacturers' coupons should not (in my opinion) be included in the overall savings. That is false and misleading information to the consumer.2) I have always stated that I have no problems with Kroger giving itself credit for ITS OWN coupons/discounts. Doing so involves no deception or misleading information to the consumer.3) Possible solutions that I feel are fair to the consumer: A) If a consumer brings in no manufacturers' coupons, Kroger can honestly state that a consumer saved (amount) with their new low prices. Keep advertising that way. However, B) if a consumer brings in his/her own manufacturers' coupons, the receipt might state, "Together with our new low prices and manufacturers' coupons you saved (amount)." That statement is truthful and not misleading.In the response provided to me, there is no clear indication of what Kroger intends to do with my complaint. If I were to accept their answer (which at this point I am not), I feel my concern will not be acted upon.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me in that that are providing a refund for the merchandise returned. However the random return policy with a valid receipt of the Kroger Company should be addressed by the corporation. The Kroger representative told me that the return policy should be displayed in the store (it is not on their receipt.) I was informed the manager has the discretion to return or not return an item which means a manager can easily, at random, in a power trip or for no reason discriminate against any customer at any time at will as I was. Shop where return policies are clear for the occasional time you might need to return something ....why bother with the potential hassle at a Kroger store.
[redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. We appreciate the assistance of the Revdex.com. We want to apologize but all gift card purchases are final. We are only a third party vendor for retail gift cards. This is not a product...
that we manufacture and we would not be financially responsible for this gift card. Please have the customer contact the Customer Service phone number on the back of the gift card for all assistance regarding these gift cards. Also the customer may contact our Kroger Customer Relations Center at ###-###-#### to see if they can assist any further.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I talked to the manager at Kroger and he said he didn't know anything about the complaint and wasn't going to do anything until he received it.
Regards,
[redacted]
Store Management reached out to the customer directly and resolved customer's concern. We appreciate the assistance of the Revdex.com. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer. Regards, Kroger Co.
They don't get it the other store with there program is too far for me or to send anyone. All I want is soap paperplates and toilet paper. Is too hard to help a dessert storm vet out regardless of your programs.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I requested contact and as is par for the course, Kroger does not return calls or make contact with customers.
Regards,
[redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com regarding the behavior of our associate. We expect our employees to conduct themselves in an attentive professional friendly manner and treat our customers with respect at all...
times even when they are explaining store policy. We are committed to providing our customers with the most enjoyable shopping experience possible. This customer's comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employees. We appreciate your feedback. It has always been our policy that digital coupons may not be stacked with paper coupons and the digital coupon will automatically redeem when the qualifying purchase has been made. If you have a more valuable paper coupon for the same item, we recommend removing the digital coupon from your list before you shop. We are sorry that you are displeased with the policy and we value your input. This customer's comments will be forwarded to Store Management so they can make sure their employees are explaining policy and procedure in a courteous and professional manner. We have determined the correct process was followed and therefore declining the customer's request for compensation. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com.Regards,Kroger Co.
The customer was contacted directly by a member of our Senior Leadership Team. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. The customer was contacted the customer directly and offered a token of our appreciation. Regards,Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
Kroger may not sell items that have false ingredient labels. Poison in products is illegal. Customers are entitled to monetary compensation who are mildly poisoned by Kroger products
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Please be assured that our company prides itself on integrity and we value the...
customer's input. I've documented the customer's concern and notified the store management team for review. We operate with honesty and integrity, and it is not our intention to confuse or frustrate our customers in any way.
Regards,
Kroger Co.
We want to assure the customer we did respond to their original complaint by responding through the Revdex.com on 12/31/15. We've even attempted to call the customer directly, multiple times, and have received no answer and no voicemail.
We guarantee nothing printed on our receipts is gibberish. If the customer is having difficulty understanding our receipts please have them bring their receipt to the Customer Service Desk at the store for a detailed explanation.
Their suggestion will be taken under serious consideration and all of the appropriate parties have been notified of their suggestion.
At this time, this is how our receipts are set up and we can not guarantee this will change in the future. But we want to assure the customer we value their feedback and suggestion. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. We respectfully request for the Revdex.com to close this case as we have nothing further to add.
Regards,
Kroger Co.
Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Regards,
[redacted]
We appreciate the assistance of the Revdex.com. Please review the customer's initial comments:
"Customer’s Statement of the Problem:
I went to the store a week ago today and the self check out cashier had died their hair orange and blue. This cashier was very short and rude with helping me in checking out. The manager that finally helped me also had an attitude. I went to the service desk to get their name and the service desk was covering up for them as well. I have also contacted Kroger on their 877 number to report the complaint a week ago and was told that I would get a call in 48 hours that never happened. Then I go to the same store yesterday and the cashier still has orange and blue hair. This is not sanitary considering they are handing food. Therefore the store manager has never addressed this issue nor do they really care."
Customer made no mention of any other store except for one and our Customer Service Department. All of the appropriate actions have taken place regarding this complaint. We consider this matter closed. We respectfully request for the Revdex.com to close this case as we have nothing further to add.
Regards,
Kroger Co.
Ref # [redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern sent through the Revdex.com regarding your recent experience. We expect our employees to conduct themselves in an attentive, professional, friendly manner and treat our customers with respect at all times. This...
customer's comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employees. The customer was offered a token of our appreciation. The customer comments were shared with our upper management team. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,Kroger Co.
Thank you for contacting the Kroger Executive Office. I am in receipt of the concern you sent through the Revdex.com. We appreciate the opportunity to address the customer’s concern. I reached out to the customer via email to request additional information. We are confident the necessary steps will...
be taken to ensure they have a better experience going forward. We appreciate the Revdex.com's assistance in this matter. Regards,The Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, if the check that was sent arrives. I've talked to their customer service and was informed that the missing shipping label had not been sent because of an error in their software: no shipping labels for [redacted] had been sent out, either by email or mail. Because of the shipping problem with addresses in [redacted], I accept the proposed resolution but will file another complaint if the check does not arrive.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I went to the Kroger store in [redacted] on [redacted] Avenue and asked for Justin at the Customer Service desk. I was told that he wasn't available, but Amanda was there. I waited a while for her, and started explaining the situation when she arrived. She then told me that she didn't feel she could help me because she was "too far out of the loop." I was told that Justin would be back in tomorrow (Thursday) until 4:00. As someone who works until 6:00, this doesn't work.If Justin is the only person who can resolve this, he ought to be available to do so. Otherwise, he needs to bring his coworkers farther "into the loop."
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. According to email response sent by company representative:"I've documented your concern regarding this coupon
not showing in the Redeemed Coupon section of the website so we
can correct this issue and prevent this from happening in the future.
I respectfully have nothing further to add and we
will not be responding to any further contacts regarding this particular
issue. Thank you for your patronage and have a wonderful day."Thus nothing has been resolved. The problem, as originally outlined, still exists, as no definite resolution has been provided, plus the company has now decided to resort to a hostile response/attitude ("we
will not be responding to any further contacts regarding this particular
issue") regarding this issue. This hostility tells me they have no intention of correcting the original issue, and no true concern for legitimate customer issues. Relying on my documentation, originating from the companies own maintained online system, I have no doubt the company has provided falsified/doctored documents in their response, just in attempt to close this issue, again as per their hostile attitude.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I am not accepting Kroger's response.l) As I have stated previously, I feel this company is using misleading statements to consumers with regard to any "lower prices" this company offers. Specifically: At the end of a sales receipt, it will state "You Saved (amount) with our New Low Prices." If a consumer brings in manufacturer's coupons (not any type of Kroger's coupons), that amount will be added to the amount "saved" by "new low prices." A specific example found on a recent receipt: "Manufacture Coupon Savings $3.50, Sooper Card Coupon Savings $17.61, Total Coupon Savings $21.11." The $3.50 from the manufacturers' coupons should not (in my opinion) be included in the overall savings. That is false and misleading information to the consumer.2) I have always stated that I have no problems with Kroger giving itself credit for ITS OWN coupons/discounts. Doing so involves no deception or misleading information to the consumer.3) Possible solutions that I feel are fair to the consumer: A) If a consumer brings in no manufacturers' coupons, Kroger can honestly state that a consumer saved (amount) with their new low prices. Keep advertising that way. However, B) if a consumer brings in his/her own manufacturers' coupons, the receipt might state, "Together with our new low prices and manufacturers' coupons you saved (amount)." That statement is truthful and not misleading.In the response provided to me, there is no clear indication of what Kroger intends to do with my complaint. If I were to accept their answer (which at this point I am not), I feel my concern will not be acted upon.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me in that that are providing a refund for the merchandise returned. However the random return policy with a valid receipt of the Kroger Company should be addressed by the corporation. The Kroger representative told me that the return policy should be displayed in the store (it is not on their receipt.) I was informed the manager has the discretion to return or not return an item which means a manager can easily, at random, in a power trip or for no reason discriminate against any customer at any time at will as I was. Shop where return policies are clear for the occasional time you might need to return something ....why bother with the potential hassle at a Kroger store.
[redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. We appreciate the assistance of the Revdex.com. We want to apologize but all gift card purchases are final. We are only a third party vendor for retail gift cards. This is not a product...
that we manufacture and we would not be financially responsible for this gift card. Please have the customer contact the Customer Service phone number on the back of the gift card for all assistance regarding these gift cards. Also the customer may contact our Kroger Customer Relations Center at ###-###-#### to see if they can assist any further.
Regards,
Kroger Co.