Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Fred Meyer/Kroger has failed to prove the contaminated fuel was not from their facility. I have received false information from their insurance company [redacted] who seems to think everyone else is ignorant or [redacted] agent Michael P. is ignorant. As I stated in the attached to Michael Pickard on September 12 "You are miss stating that I am claiming "poor fuel". I have never stated poor fuel as I have always made the claim that I received "contaminated fuel". I will way out my options and advise Fred Meyer's manager at the Chinden location where I received the contaminated fuel of my decision. Please be aware that my investigation to way out my options could take 30-60 days but under no circumstances am I relinquishing my claim against Fred Meyer at this time."As I stated "Please be aware that my investigation to way out my options could take 30-60 days but under no circumstances am I relinquishing my claim against Fred Meyer at this time."
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your letter with the assistance of the Revdex.com. Please accept our sincerest apologies for your experience. So we may best assist you with this matter, please provide the Shopper’s card number that was swiped during checkout and the...
receipts for both purchases. We appreciate the Revdex.com's assistance in this matter. Regards, The Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]Problem:Filed a prior complaint ([redacted]) stating this Kroger store was overcharging customers for meat items that were marked as sale items. Since prior complaint was closed, this problem has continued. We have purchased meat twice recently and both times, sale items were not recognized at checkout. The customer service person did not catch the wrong price either, they continue to scan and place in bagging area. If we did not catch the mistake and make the cashier aware, we would have been overcharged. We even reported to the store assistant manager two weeks ago a few days after the last complaint was closed. Customers continue to be overcharged when meat is scanned and on sale (unless customers notice).Desired Outcome:Desired outcome is to FIX the problem. Other stores do not consistently overcharge customers where we shop.
This is an insurance matter that has been turned over to our claims management service provider, Sedgwick, for investigation and resolution. We concur with Sedgwick’s investigative team. Any concerns regarding the customer's claim should be made by contacting their offices directly. After...
researching with Sedgwick, they are waiting for the customer to contact them.
Sedgwick Office: ###-###-####
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com.
Regards,
Kroger Co.
Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
On the receipts from King Soopers, it will state "You Saved (amount) With Our New Low Prices." This statement will also include any manufacture coupons the customer has used--meaning, those coupons have nothing to do with "Our New Low Prices."This is false advertising in my opinion. If a consumer brings in his/her own manufacture coupons, and Kroger incorporates that amount into their "New Low Prices" this is misleading the public. If a consumer brings in no manufacture coupons, I have no trouble with that message on the receipt. But--as I have said--when Kroger counts those manufacture coupons as a basis for its "new low prices" that, to me, is false advertising.This matter is not closed. I would appreciate knowing what I need to do next.Thank you.[redacted] (h) ###-###-#### (c) ###-###-####
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com regarding the behavior of our associate. I apologize for the delayed response. I want to take this time out to apologize for the behavior displayed by Ray. We expect our...
employees to conduct themselves in an attentive, friendly, professional manner and treat our customers with respect at all times. The behavior displayed is certainly not acceptable nor the way we expect a member of our staff to respond to our valued customers. We are committed to providing you with the most enjoyable shopping experience possible and dedicated to improving your shopping experience by taking action on the feedback you have provided. We do appreciate knowing when we have fallen short of that. Our customers expect and deserve great customer service that makes them want to return. Your comments will be addressed with our internal upper Management Team. Our upper Management Team is dedicated to improving your experience by taking action on the feedback you have provided. We appreciate the opportunity to address your concerns and we hope you will give us a chance to earn back your trust and loyalty. Thank you and have a great day.Regards,Kroger Co.
Thank you for contacting the Kroger Executive Office. I am in receipt of your complaint sent through the Revdex.com. This is an insurance matter and has been turned over to our insurance company, [redacted], for investigation and resolution. We concur with [redacted] investigative team. If...
[redacted] has already contacted you with their response we do support their decision. We respectfully request that the Revdex.com close this contact as we have nothing further to add. We appreciate the Revdex.com's assistance in this matter. [redacted] Office: ###-###-####Regards, The Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference...
to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], they still have not indicated what they would do to resolve the problem of overcharging customers for meat that is marked as a sale item. Just know if the overcharging continues to be a problem, next complaint will include notifying the media.
Regards,
[redacted]
This customer has called our Customer Service Department and our Executive Team multiple times regarding this issue back in early February. This customer's concern has been documented in detail and his comments have been brought to the attention of the Store Manager. I offered to make this right...
with the customer but he refused, stating he would no longer be shopping with Kroger stores. I called the store today and verified they've put up a sign in order to prevent this from happening again in the future. All of the appropriate parties have been notified of this customer's concern. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com.
Regards,
Kroger Co.
Ref # [redacted]
We appreciate the assistance of the Revdex.com. We've addressed the customer's concern with the Store Management at the store on [redacted]. Thanks again for the feedback.
Regards,
Kroger Co.
Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Customer called Revdex.com on 5/26/16 and stated the promised credit has not been received.
Regards,
[redacted]
Reached out to the customer directly requesting for additional information. Waiting on customer's response. We appreciate the assistance of the Revdex.com.
Regards,
Kroger Co.
Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. my opinion remains the same Kroger's does not want anyone other than themselves to view the video because it shows how unkept the lot was and why my car was therefore struck. They requested photos from me... Krogers should fix my car.
Regards,
[redacted]
This will not be resolved until I receive the gift card in my hands!!! Will you please tell that woman at Kroeger's to stop calling me every day. It's harassing! ty Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. In my opinion, they are fraudulently advertising how they award points for purchases made of "The Kroger Family of Brands" products using their Kroger 1-2-3 Rewards [redacted]. They advertise that they pay 3 points for every total net dollar spent monthly for those items This is not true. I want them to stop advertising the lie. I want them to admit that they have lied about the way they award points for those purchases. I intend to pursue this further until a resolution is reached that I feel comfortable with. If you cannot get them to behave appropriately, then I will continue to speak to relevant agencies until someone can force Kroger, Inc to award the full 3 points, or until they end their advertising campaign that announces an award of 3 points for every Kroger brand you purchase using their Kroger 1-2-3 Rewards [redacted] card. Because of their fraudulent activity, I have cancelled my card with Kroger, and changed to a cash back card. At least the cash back card pays the way they advertise. I will continue to reach out to agencies to report this fraudulent activity, and I will be successful.
Thank you for your attention to this matter I will ask for Steven or Amanda the on my next order, thank you agan. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Fred Meyer/Kroger has failed to prove the contaminated fuel was not from their facility. I have received false information from their insurance company [redacted] who seems to think everyone else is ignorant or [redacted] agent Michael P. is ignorant. As I stated in the attached to Michael Pickard on September 12 "You are miss stating that I am claiming "poor fuel". I have never stated poor fuel as I have always made the claim that I received "contaminated fuel". I will way out my options and advise Fred Meyer's manager at the Chinden location where I received the contaminated fuel of my decision. Please be aware that my investigation to way out my options could take 30-60 days but under no circumstances am I relinquishing my claim against Fred Meyer at this time."As I stated "Please be aware that my investigation to way out my options could take 30-60 days but under no circumstances am I relinquishing my claim against Fred Meyer at this time."
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your letter with the assistance of the Revdex.com. Please accept our sincerest apologies for your experience. So we may best assist you with this matter, please provide the Shopper’s card number that was swiped during checkout and the...
receipts for both purchases. We appreciate the Revdex.com's assistance in this matter. Regards, The Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]Problem:Filed a prior complaint ([redacted]) stating this Kroger store was overcharging customers for meat items that were marked as sale items. Since prior complaint was closed, this problem has continued. We have purchased meat twice recently and both times, sale items were not recognized at checkout. The customer service person did not catch the wrong price either, they continue to scan and place in bagging area. If we did not catch the mistake and make the cashier aware, we would have been overcharged. We even reported to the store assistant manager two weeks ago a few days after the last complaint was closed. Customers continue to be overcharged when meat is scanned and on sale (unless customers notice).Desired Outcome:Desired outcome is to FIX the problem. Other stores do not consistently overcharge customers where we shop.
This is an insurance matter that has been turned over to our claims management service provider, Sedgwick, for investigation and resolution. We concur with Sedgwick’s investigative team. Any concerns regarding the customer's claim should be made by contacting their offices directly. After...
researching with Sedgwick, they are waiting for the customer to contact them.
Sedgwick Office: ###-###-####
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com.
Regards,
Kroger Co.
Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
On the receipts from King Soopers, it will state "You Saved (amount) With Our New Low Prices." This statement will also include any manufacture coupons the customer has used--meaning, those coupons have nothing to do with "Our New Low Prices."This is false advertising in my opinion. If a consumer brings in his/her own manufacture coupons, and Kroger incorporates that amount into their "New Low Prices" this is misleading the public. If a consumer brings in no manufacture coupons, I have no trouble with that message on the receipt. But--as I have said--when Kroger counts those manufacture coupons as a basis for its "new low prices" that, to me, is false advertising.This matter is not closed. I would appreciate knowing what I need to do next.Thank you.[redacted] (h) ###-###-#### (c) ###-###-####
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com regarding the behavior of our associate. I apologize for the delayed response. I want to take this time out to apologize for the behavior displayed by Ray. We expect our...
employees to conduct themselves in an attentive, friendly, professional manner and treat our customers with respect at all times. The behavior displayed is certainly not acceptable nor the way we expect a member of our staff to respond to our valued customers. We are committed to providing you with the most enjoyable shopping experience possible and dedicated to improving your shopping experience by taking action on the feedback you have provided. We do appreciate knowing when we have fallen short of that. Our customers expect and deserve great customer service that makes them want to return. Your comments will be addressed with our internal upper Management Team. Our upper Management Team is dedicated to improving your experience by taking action on the feedback you have provided. We appreciate the opportunity to address your concerns and we hope you will give us a chance to earn back your trust and loyalty. Thank you and have a great day.Regards,Kroger Co.
Thank you for contacting the Kroger Executive Office. I am in receipt of your complaint sent through the Revdex.com. This is an insurance matter and has been turned over to our insurance company, [redacted], for investigation and resolution. We concur with [redacted] investigative team. If...
[redacted] has already contacted you with their response we do support their decision. We respectfully request that the Revdex.com close this contact as we have nothing further to add. We appreciate the Revdex.com's assistance in this matter. [redacted] Office: ###-###-####Regards, The Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference...
to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], they still have not indicated what they would do to resolve the problem of overcharging customers for meat that is marked as a sale item. Just know if the overcharging continues to be a problem, next complaint will include notifying the media.
Regards,
[redacted]
This customer has called our Customer Service Department and our Executive Team multiple times regarding this issue back in early February. This customer's concern has been documented in detail and his comments have been brought to the attention of the Store Manager. I offered to make this right...
with the customer but he refused, stating he would no longer be shopping with Kroger stores. I called the store today and verified they've put up a sign in order to prevent this from happening again in the future. All of the appropriate parties have been notified of this customer's concern. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com.
Regards,
Kroger Co.
Ref # [redacted]
We appreciate the assistance of the Revdex.com. We've addressed the customer's concern with the Store Management at the store on [redacted]. Thanks again for the feedback.
Regards,
Kroger Co.
Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Customer called Revdex.com on 5/26/16 and stated the promised credit has not been received.
Regards,
[redacted]
We want to apologize. The 800 October fuel points have now been applied.
Regards,
Kroger Co.
Ref # [redacted]
Quoting the company line does not give permission to steal money from me!!!
Reached out to the customer directly requesting for additional information. Waiting on customer's response. We appreciate the assistance of the Revdex.com.
Regards,
Kroger Co.
Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. my opinion remains the same Kroger's does not want anyone other than themselves to view the video because it shows how unkept the lot was and why my car was therefore struck. They requested photos from me... Krogers should fix my car.
Regards,
[redacted]
This will not be resolved until I receive the gift card in my hands!!! Will you please tell that woman at Kroeger's to stop calling me every day. It's harassing! ty Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. In my opinion, they are fraudulently advertising how they award points for purchases made of "The Kroger Family of Brands" products using their Kroger 1-2-3 Rewards [redacted]. They advertise that they pay 3 points for every total net dollar spent monthly for those items This is not true. I want them to stop advertising the lie. I want them to admit that they have lied about the way they award points for those purchases. I intend to pursue this further until a resolution is reached that I feel comfortable with. If you cannot get them to behave appropriately, then I will continue to speak to relevant agencies until someone can force Kroger, Inc to award the full 3 points, or until they end their advertising campaign that announces an award of 3 points for every Kroger brand you purchase using their Kroger 1-2-3 Rewards [redacted] card. Because of their fraudulent activity, I have cancelled my card with Kroger, and changed to a cash back card. At least the cash back card pays the way they advertise. I will continue to reach out to agencies to report this fraudulent activity, and I will be successful.
Regards,
[redacted]