We appreciate the customer's inquiry. As we've already explained, when any kind of debit, credit or pre paid card is used directly at our fuel station it is an industry standard for the card’s issuing bank or financial institution to place holds on the cards balance. We suggest for the customer to contact the customer service number on the back of the card for any further questions regarding this issue. Our best guess is that it doesn't matter if the transaction was canceled. Once the card was used the hold was initiated and fuel holds can not be canceled. We respectfully request for the Revdex.com to close this case as we have nothing further to add.
Regards,
Kroger Co.
Ref # [redacted]
When fuel is purchased directly from a pump with any kind of debit card or credit card, it is an industry standard for the card’s issuing bank to place a hold on the account. This is to ensure that there are adequate funds in that account to pay for the fuel purchase. The pre-hold amount differs...
among banking institutions. It can be a certain dollar amount or the maximum amount of fuel allowed to be dispensed at one time at that location. This information is clearly disclosed on the pump.
Typically, pre-holds are released within 48 hours from the time it was initiated. Again, the length of time and the amount are determined at the bank’s discretion. If you prepay for your fuel through the fuel center attendant rather than at the pump, the hold will be no greater than the amount of the purchase.
If the customer would like further information or assistance regarding pre-holds, they may contact the Kroger Customer Relations Center (KCRC).
KCRC Number: ###-###-####
The KCRC can work with their bank to ensure that there are no technical issues holding up the removal of the hold. The KCRC can verify for the issuing bank that we were paid for the actual amount of the transaction and are not due any portion of the hold amount.
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com.
Regards,
Kroger Co.
Ref # [redacted]
After researching, a case was created for this customer's concern on 1/09/15. Our internal Claims Management Department called this customer and left a message on their voicemail on 1/13/15 and 3/27/15. The customer never contacted them back. I will be forwarding the customer's case back to our...
internal Claims Management Department and they will attempt to contact the customer again. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com.
Regards,
Kroger Co.
Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Please have the business resend the email from 3/4/2016 as stated earlier. Thank You.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]Someone from Kroger did contact me and to put it as compactly as I can I was given a phone number to the bounced check department. They in turn gave me a second phone number who gave me a third number. I would simply like to lodge a formal complaint against the Kroger store located on [redacted] about the trouble, inconvenience, etc. that I have had as well as the loss of funds. I am not against Kroger; however, someone goofed, and it was not me or my bank. No one seems to want to rectify the problem. I know there are people who claim they have been cheated, and they have not been. I know a business as large as Kroger must have multiple problems on this order. On the other hand, when someone on a fixed income has a problem it should be addressed, and not with a "oh I am so sorry" I wonder how many others have had a problem.
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. We appreciate...
your concern. Our company is committed to customer satisfaction and we are always happy to answer any questions that you may have. If you have points accumulation in two months, each month is a separate accumulation period. Previous and Current month’s points do not combine. In addition, the highest unredeemed discount from the last or current month will apply first at the pump regardless of which one will expire first. Unless, you choose to use the choice at the pump. This information is printed on the bottom of your receipt and is the way the program has been set up since its inception. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,Kroger Co.
We are disappointed to hear your credit card company does not support chip and pin at this time. We want to apologize for any inconvenience but this is our Kroger Policy. This customer's concern has already been documented and we have nothing further to add. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Regards, Kroger Co. Ref # [redacted]
After reviewing this customer's concern this is an issue with a national brand product called [redacted]. This product was not out of date when it was purchased and we are not financially responsible for products that we do not manufacture. This customer's concern was forwarded to...
our Claims Management services, [redacted]. [redacted] correctly directed the customer to address this issue with the manufacturer. [redacted] also notified the manufacturer by letter regarding this issue. If the customer hasn't been contacted by the manufacturer, please have the customer contact the manufacturer directly at ###-###-####. We appreciate the assistance of the Revdex.com in this matter. Regards,Kroger Co.Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. No, it was not resolved. The manager just called me this last week finally. He wants to snoop through my account to see if I got a credit which I did not get. So no, they haven't done anything. Regards,
[redacted]
[redacted],Thanks for your quick reply.No, I haven't heard back from them.[redacted]On Dec 18, 2017 11:41 AM, "[redacted]Thank you for contacting Revdex.com. We are in the process of following up with Kroger regarding your complaint and hope to have an update within the next few days. In the mean time, can you advise if the business has followed up with you per their 10/31/17 response (see below)? Thanks.Date Sent: 10/31/2017 10:36:54 AMThank you for contacting the Kroger Executive Office. We appreciate you taking the time to write us about the problem you had with the accessibility of the restroom at your local store(s). We apologize that your experience is less than satisfactory. We want to assure you the Kroger Company follows all laws and regulations. And it is not our intention to frustrate you. Your comments have been forwarded to the appropriate department for further review. Once the review is completed, I will follow-up with additional details.Regards, The Kroger Co
We want to apologize for any inconvenience this customer has encountered attempted to get their son's medication filled in a timely manner. We've notified the Pharmacy Manager so they can ensure a better experience in the future. We feel confident all of the necessary actions will take place to...
prevent this from happening again in the future. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com.
Regards,
Kroger Co.
Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Asia from an executive office called and left a message today. I called back and she was able to help me. It did take an extremely long time, six weeks, to settle something that should have taken days.
Regards,
[redacted]
We respectfully request that the Revdex.com close this contact as we have nothing further to add. We appreciate the Revdex.com's assistance in this matter. Regards,Kroger Co.
Regrettably, we have been unable to reach an amicable resolution with the customer after offers of gift cards and coupons. We will not be offering any further compensation. All of the appropriate parties have been notified of this customer's concern and all of the appropriate actions have taken place. We respectfully request for the Revdex.com to close this contact as we have nothing further to add. We appreciate the Revdex.com's assistance in this matter. Regards, The Kroger Co. Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted] Thank you again for the service you provide to the public. I do not want this matter closed as they have not attempted to contact me or resolve the matter therefore it has not been resolved. They are hot accepting proof of date & time pictures of the incident and went through the correct procedures to notify and report incident. They refuse to except that. I'm a professional and succesuful business owner. I own a luxury [redacted] that I purchased $2,500 customs color matching wheels. Fred Meyers store parking lot pothole damaged my wheel. All I want it is to pay for the repair which [redacted] said it would cost $250. I would never invent nor falsify any claim for any reason. It's a matter of principle and to do the correct thing at this point. I happily went shopping for a last Christmas gift on 24 December to come out with this damage and their third-party insurance company that is in a different state stating that they have no actual evidence that it happened there. That I should have had an emplyeee come out to look at the damage. Yet the employees are not aware that they are suppose to go outside to view incident. They only first you to the customer service office to write an incident report. Please do not close this report I would like this matter solved [redacted]
Regrettably, we have been unable to reach an amicable resolution with the customer after offers of gift cards and extra equipment. The store has extended an open invitation to discuss the issue and will make every effort to assist the customer with a reasonable agreement.
We...
respectfully request that the Revdex.com close this contact.
The Store Management team was notified of this customer's recent experience. We are confident the necessary steps will be taken to ensure they have a better experience going forward. The Store Management team is willing to assist the customer with the exchange. Please have the customer return to the...
store with the receipt for an exchange of the Ink Cartridge. Please see Kelly or Larry a member of management. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer. Regards,Kroger Co.
Thank you for contacting The Kroger Executive Department. I am in receipt of your complaint sent through the Revdex.com. So that I can best support you, please respond to this email with the location details of the store you visited, including the city and state.Regards,Kroger Co.
I've documented the customer's concern regarding this matter. We operate with honesty and integrity, and it is not our intention to confuse or frustrate our customers in any way. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.
We appreciate the customer's inquiry. As we've already explained, when any kind of debit, credit or pre paid card is used directly at our fuel station it is an industry standard for the card’s issuing bank or financial institution to place holds on the cards balance. We suggest for the customer to contact the customer service number on the back of the card for any further questions regarding this issue. Our best guess is that it doesn't matter if the transaction was canceled. Once the card was used the hold was initiated and fuel holds can not be canceled. We respectfully request for the Revdex.com to close this case as we have nothing further to add.
Regards,
Kroger Co.
Ref # [redacted]
When fuel is purchased directly from a pump with any kind of debit card or credit card, it is an industry standard for the card’s issuing bank to place a hold on the account. This is to ensure that there are adequate funds in that account to pay for the fuel purchase. The pre-hold amount differs...
among banking institutions. It can be a certain dollar amount or the maximum amount of fuel allowed to be dispensed at one time at that location. This information is clearly disclosed on the pump.
Typically, pre-holds are released within 48 hours from the time it was initiated. Again, the length of time and the amount are determined at the bank’s discretion. If you prepay for your fuel through the fuel center attendant rather than at the pump, the hold will be no greater than the amount of the purchase.
If the customer would like further information or assistance regarding pre-holds, they may contact the Kroger Customer Relations Center (KCRC).
KCRC Number: ###-###-####
The KCRC can work with their bank to ensure that there are no technical issues holding up the removal of the hold. The KCRC can verify for the issuing bank that we were paid for the actual amount of the transaction and are not due any portion of the hold amount.
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com.
Regards,
Kroger Co.
Ref # [redacted]
After researching, a case was created for this customer's concern on 1/09/15. Our internal Claims Management Department called this customer and left a message on their voicemail on 1/13/15 and 3/27/15. The customer never contacted them back. I will be forwarding the customer's case back to our...
internal Claims Management Department and they will attempt to contact the customer again. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com.
Regards,
Kroger Co.
Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Please have the business resend the email from 3/4/2016 as stated earlier. Thank You.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]Someone from Kroger did contact me and to put it as compactly as I can I was given a phone number to the bounced check department. They in turn gave me a second phone number who gave me a third number. I would simply like to lodge a formal complaint against the Kroger store located on [redacted] about the trouble, inconvenience, etc. that I have had as well as the loss of funds. I am not against Kroger; however, someone goofed, and it was not me or my bank. No one seems to want to rectify the problem. I know there are people who claim they have been cheated, and they have not been. I know a business as large as Kroger must have multiple problems on this order. On the other hand, when someone on a fixed income has a problem it should be addressed, and not with a "oh I am so sorry" I wonder how many others have had a problem.
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. We appreciate...
your concern. Our company is committed to customer satisfaction and we are always happy to answer any questions that you may have. If you have points accumulation in two months, each month is a separate accumulation period. Previous and Current month’s points do not combine. In addition, the highest unredeemed discount from the last or current month will apply first at the pump regardless of which one will expire first. Unless, you choose to use the choice at the pump. This information is printed on the bottom of your receipt and is the way the program has been set up since its inception. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,Kroger Co.
We are disappointed to hear your credit card company does not support chip and pin at this time. We want to apologize for any inconvenience but this is our Kroger Policy. This customer's concern has already been documented and we have nothing further to add. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Regards, Kroger Co. Ref # [redacted]
After reviewing this customer's concern this is an issue with a national brand product called [redacted]. This product was not out of date when it was purchased and we are not financially responsible for products that we do not manufacture. This customer's concern was forwarded to...
our Claims Management services, [redacted]. [redacted] correctly directed the customer to address this issue with the manufacturer. [redacted] also notified the manufacturer by letter regarding this issue. If the customer hasn't been contacted by the manufacturer, please have the customer contact the manufacturer directly at ###-###-####. We appreciate the assistance of the Revdex.com in this matter. Regards,Kroger Co.Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. No, it was not resolved. The manager just called me this last week finally. He wants to snoop through my account to see if I got a credit which I did not get. So no, they haven't done anything. Regards,
[redacted]
[redacted],Thanks for your quick reply.No, I haven't heard back from them.[redacted]On Dec 18, 2017 11:41 AM, "[redacted]Thank you for contacting Revdex.com. We are in the process of following up with Kroger regarding your complaint and hope to have an update within the next few days. In the mean time, can you advise if the business has followed up with you per their 10/31/17 response (see below)? Thanks.Date Sent: 10/31/2017 10:36:54 AMThank you for contacting the Kroger Executive Office. We appreciate you taking the time to write us about the problem you had with the accessibility of the restroom at your local store(s). We apologize that your experience is less than satisfactory. We want to assure you the Kroger Company follows all laws and regulations. And it is not our intention to frustrate you. Your comments have been forwarded to the appropriate department for further review. Once the review is completed, I will follow-up with additional details.Regards, The Kroger Co
We want to apologize for any inconvenience this customer has encountered attempted to get their son's medication filled in a timely manner. We've notified the Pharmacy Manager so they can ensure a better experience in the future. We feel confident all of the necessary actions will take place to...
prevent this from happening again in the future. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com.
Regards,
Kroger Co.
Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Asia from an executive office called and left a message today. I called back and she was able to help me. It did take an extremely long time, six weeks, to settle something that should have taken days.
Regards,
[redacted]
We respectfully request that the Revdex.com close this contact as we have nothing further to add. We appreciate the Revdex.com's assistance in this matter. Regards,Kroger Co.
Regrettably, we have been unable to reach an amicable resolution with the customer after offers of gift cards and coupons. We will not be offering any further compensation. All of the appropriate parties have been notified of this customer's concern and all of the appropriate actions have taken place. We respectfully request for the Revdex.com to close this contact as we have nothing further to add. We appreciate the Revdex.com's assistance in this matter. Regards, The Kroger Co. Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted] Thank you again for the service you provide to the public. I do not want this matter closed as they have not attempted to contact me or resolve the matter therefore it has not been resolved. They are hot accepting proof of date & time pictures of the incident and went through the correct procedures to notify and report incident. They refuse to except that. I'm a professional and succesuful business owner. I own a luxury [redacted] that I purchased $2,500 customs color matching wheels. Fred Meyers store parking lot pothole damaged my wheel. All I want it is to pay for the repair which [redacted] said it would cost $250. I would never invent nor falsify any claim for any reason. It's a matter of principle and to do the correct thing at this point. I happily went shopping for a last Christmas gift on 24 December to come out with this damage and their third-party insurance company that is in a different state stating that they have no actual evidence that it happened there. That I should have had an emplyeee come out to look at the damage. Yet the employees are not aware that they are suppose to go outside to view incident. They only first you to the customer service office to write an incident report. Please do not close this report I would like this matter solved [redacted]
Regrettably, we have been unable to reach an amicable resolution with the customer after offers of gift cards and extra equipment. The store has extended an open invitation to discuss the issue and will make every effort to assist the customer with a reasonable agreement.
We...
respectfully request that the Revdex.com close this contact.
Regards,
Kroger Co.
Ref # [redacted]
The Store Management team was notified of this customer's recent experience. We are confident the necessary steps will be taken to ensure they have a better experience going forward. The Store Management team is willing to assist the customer with the exchange. Please have the customer return to the...
store with the receipt for an exchange of the Ink Cartridge. Please see Kelly or Larry a member of management. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer. Regards,Kroger Co.
Thank you for contacting The Kroger Executive Department. I am in receipt of your complaint sent through the Revdex.com. So that I can best support you, please respond to this email with the location details of the store you visited, including the city and state.Regards,Kroger Co.
I've documented the customer's concern regarding this matter. We operate with honesty and integrity, and it is not our intention to confuse or frustrate our customers in any way. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.
Regards,
Kroger Co.