Please contact our KCRC Department and they will be able to assist you further.• KCRC Number: ###-###-####• Hours: Monday - Friday 6 AM – 8 PM MST• Saturday & Sunday 8 AM – 4 PM MSTRegards,Kroger Co.
Thank you for contacting the Kroger Executive Office. I am in receipt of the concern you sent through the Revdex.com. We appreciate the opportunity to address the customer’s concern. The customer was contacted by phone and offered a token of our appreciation. We appreciate the Revdex.com's assistance...
Ralphs Store at [redacted] Attention: Since the day I open the complaint [redacted] has contacted me and instructed me to go back to the store and they had to rein burst ,e. How ever Ralph still refuses to do so and insists that [redacted] is responsible to rein...
burst me for your info I've been told this and complied about six trips and hundred calls please help me.Attached are copies of the receipts with store # and address [redacted]. Store #[redacted]``````````````````````````````````````````````
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Nothing was done to fix the situation
Regards,
[redacted]
It is not our intention to frustrate our customers. Kroger has chosen to offer the most secure option to chip card customers at check out. We want to apologize for any inconvenience but this is how our policy is at this time and we cannot guarantee this will change in the future. We've documented...
this customer's suggestion and it will be taken under serious consideration. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com.
Regards,
Kroger Co.
Ref # [redacted]
Customer called Revdex.com and reported he spoke to Holly, the store manager, who gave him $15.00 cash. Complaint resolved. Thanked Revdex.com for their help.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for all your help! Kroger has added points to my account.
Regards,
[redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of the concern you sent through the Revdex.com. We appreciate the opportunity to address the customer’s concern. I reached out to the customer directly by phone and advised that the feedback provided will be shared with the...
appropriate department. We are confident the necessary steps will be taken to ensure they have a better experience going forward. We appreciate the Revdex.com's assistance in this matter.Regards,The Kroger Co.
Please direct the customer to read the email that we sent to them before they respond to the comments we are providing to the Revdex.com. Thank you.
Regards,
Kroger Co.
Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and my bank took care of getting my money back where it...
belonged, Kroger has done nothing besides send me the same email 3 times about fuelHolds. I get fuel holds, and their email never really has to do with my situation but a generic situation. Honestly I have my money back I have not been back to Kroger nor wil I be back in Kroger. To say they reached out to me via a generic email is a joke. I would prefer to not waste more time on a matter that was never fully addressed by Kroger. They have consumed enough of my time if they feel sending an email justifies the time I wasted and the poor customer service I experienced then that is fine. they will never receive my business again.
Regards,
[redacted]
The reason as far as I'm concern that this incident is not resolved is because it seem to me that Kroger's is not concern about bad meat being sold in there [redacted] store, [redacted], ** Store. The manager didn't even give me the respect of looking at the meat to inspect it. I have heard customers complain about this particular store but I have never had a problem myself because I have never tried to return anything. I've heard some customers say that they are going to make complaints to the Health department.
Thank you for contacting the
Kroger Executive Office. We appreciate the opportunity to address your
concern with the assistance of the Revdex.com. The customer was contacted, we
are currently waiting for a return call. We are confident the necessary
steps will be taken to ensure...
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. We appreciate your concern. The store management team has reviewed and corrected this situation at the store level. Your feedback and your patronage are greatly...
appreciated. The customer comments were shared with Senior Leadership. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer. Regards,Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
kroger should stand behind the products they represent/sell and should be willing to help make a loyal customer whole vs passing the buck elsewhere. I purchased through Kroger and expect Kroger to assist.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Fred Meyer/Kroger has failed to prove the contaminated fuel was not from their facility. I have received false information from their insurance company [redacted] who seems to think everyone else is ignorant or [redacted] agent Michael P. is ignorant. As I stated in the attached to Michael Pickard on September 12 "You are miss stating that I am claiming "poor fuel". I have never stated poor fuel as I have always made the claim that I received "contaminated fuel". I will way out my options and advise Fred Meyer's manager at the Chinden location where I received the contaminated fuel of my decision. Please be aware that my investigation to way out my options could take 30-60 days but under no circumstances am I relinquishing my claim against Fred Meyer at this time."As I stated "Please be aware that my investigation to way out my options could take 30-60 days but under no circumstances am I relinquishing my claim against Fred Meyer at this time."
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
I am responding to the customer through the Revdex.com. This is a duplicate concern and has already been addressed for the customer. Initially, we mailed a $20 paper coupon that could be redeemed in our stores. When the customer contacted us back advising they had difficulty redeeming the coupon because the store didn't recognize the coupon. I called the store and spoke with the Store Manager. I verified the coupon was legitimate and the Store Manager advised he would accept the coupon when the customer tries to use it next. I advised the customer of this information and mailed another additional $20 gift card as an apology for this experience. We will not be offering any further compensation because we consider this matter resolved. All of the appropriate parties have been notified of this customer's concern. We respectfully request for the Revdex.com to close this contact as we have nothing further to add. We appreciate the Revdex.com's assistance in this matter. Regards, The Kroger Co. Ref # [redacted]
Please contact our KCRC Department and they will be able to assist you further.• KCRC Number: ###-###-####• Hours: Monday - Friday 6 AM – 8 PM MST• Saturday & Sunday 8 AM – 4 PM MSTRegards,Kroger Co.
Thank you for contacting the Kroger Executive Office. I am in receipt of the concern you sent through the Revdex.com. We appreciate the opportunity to address the customer’s concern. The customer was contacted by phone and offered a token of our appreciation. We appreciate the Revdex.com's assistance...
in this matter.Regards, Kroger Co.
Ralphs Store at [redacted] Attention: Since the day I open the complaint [redacted] has contacted me and instructed me to go back to the store and they had to rein burst ,e. How ever Ralph still refuses to do so and insists that [redacted] is responsible to rein...
burst me for your info I've been told this and complied about six trips and hundred calls please help me.Attached are copies of the receipts with store # and address [redacted]. Store #[redacted]``````````````````````````````````````````````
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Nothing was done to fix the situation
Regards,
[redacted]
It is not our intention to frustrate our customers. Kroger has chosen to offer the most secure option to chip card customers at check out. We want to apologize for any inconvenience but this is how our policy is at this time and we cannot guarantee this will change in the future. We've documented...
this customer's suggestion and it will be taken under serious consideration. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com.
Regards,
Kroger Co.
Ref # [redacted]
Customer called Revdex.com and reported he spoke to Holly, the store manager, who gave him $15.00 cash. Complaint resolved. Thanked Revdex.com for their help.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for all your help! Kroger has added points to my account.
Regards,
[redacted]
Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer. Regards,Kroger Co.
Thank you for contacting the Kroger Executive Office. I am in receipt of the concern you sent through the Revdex.com. We appreciate the opportunity to address the customer’s concern. I reached out to the customer directly by phone and advised that the feedback provided will be shared with the...
appropriate department. We are confident the necessary steps will be taken to ensure they have a better experience going forward. We appreciate the Revdex.com's assistance in this matter.Regards,The Kroger Co.
Please direct the customer to read the email that we sent to them before they respond to the comments we are providing to the Revdex.com. Thank you.
Regards,
Kroger Co.
Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and my bank took care of getting my money back where it...
belonged, Kroger has done nothing besides send me the same email 3 times about fuelHolds. I get fuel holds, and their email never really has to do with my situation but a generic situation. Honestly I have my money back I have not been back to Kroger nor wil I be back in Kroger. To say they reached out to me via a generic email is a joke. I would prefer to not waste more time on a matter that was never fully addressed by Kroger. They have consumed enough of my time if they feel sending an email justifies the time I wasted and the poor customer service I experienced then that is fine. they will never receive my business again.
Regards,
[redacted]
The reason as far as I'm concern that this incident is not resolved is because it seem to me that Kroger's is not concern about bad meat being sold in there [redacted] store, [redacted], ** Store. The manager didn't even give me the respect of looking at the meat to inspect it. I have heard customers complain about this particular store but I have never had a problem myself because I have never tried to return anything. I've heard some customers say that they are going to make complaints to the Health department.
Thank you for contacting the
Kroger Executive Office. We appreciate the opportunity to address your
concern with the assistance of the Revdex.com. The customer was contacted, we
are currently waiting for a return call. We are confident the necessary
steps will be taken to ensure...
they have a better experience going forward.
Regards,
The Kroger Co.
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. We appreciate your concern. The store management team has reviewed and corrected this situation at the store level. Your feedback and your patronage are greatly...
appreciated. The customer comments were shared with Senior Leadership. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer. Regards,Kroger Co.
Thank you for your attention to this matter I will ask for Steven or Amanda the on my next order, thank you agan. [redacted]
I need a refund on the graham crackers added to my Kroger card.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
kroger should stand behind the products they represent/sell and should be willing to help make a loyal customer whole vs passing the buck elsewhere. I purchased through Kroger and expect Kroger to assist.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Fred Meyer/Kroger has failed to prove the contaminated fuel was not from their facility. I have received false information from their insurance company [redacted] who seems to think everyone else is ignorant or [redacted] agent Michael P. is ignorant. As I stated in the attached to Michael Pickard on September 12 "You are miss stating that I am claiming "poor fuel". I have never stated poor fuel as I have always made the claim that I received "contaminated fuel". I will way out my options and advise Fred Meyer's manager at the Chinden location where I received the contaminated fuel of my decision. Please be aware that my investigation to way out my options could take 30-60 days but under no circumstances am I relinquishing my claim against Fred Meyer at this time."As I stated "Please be aware that my investigation to way out my options could take 30-60 days but under no circumstances am I relinquishing my claim against Fred Meyer at this time."
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
I am responding to the customer through the Revdex.com. This is a duplicate concern and has already been addressed for the customer. Initially, we mailed a $20 paper coupon that could be redeemed in our stores. When the customer contacted us back advising they had difficulty redeeming the coupon because the store didn't recognize the coupon. I called the store and spoke with the Store Manager. I verified the coupon was legitimate and the Store Manager advised he would accept the coupon when the customer tries to use it next. I advised the customer of this information and mailed another additional $20 gift card as an apology for this experience. We will not be offering any further compensation because we consider this matter resolved. All of the appropriate parties have been notified of this customer's concern. We respectfully request for the Revdex.com to close this contact as we have nothing further to add. We appreciate the Revdex.com's assistance in this matter. Regards, The Kroger Co. Ref # [redacted]