Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Nothing was done to fix the situation
Regards,
[redacted]
Customer called Revdex.com and reported he spoke to Holly, the store manager, who gave him $15.00 cash. Complaint resolved. Thanked Revdex.com for their help.
Thank you for contacting the Kroger Executive Office. I am in receipt of the concern you sent through the Revdex.com. We appreciate the opportunity to address the customer’s concern. The customer was contacted by phone and offered a token of our appreciation. We appreciate the Revdex.com's assistance...
It is not our intention to frustrate our customers. Kroger has chosen to offer the most secure option to chip card customers at check out. We want to apologize for any inconvenience but this is how our policy is at this time and we cannot guarantee this will change in the future. We've documented...
this customer's suggestion and it will be taken under serious consideration. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com.
Regards,
Kroger Co.
Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me in that that are providing a refund for the merchandise returned. However the random return policy with a valid receipt of the Kroger Company should be addressed by the corporation. The Kroger representative told me that the return policy should be displayed in the store (it is not on their receipt.) I was informed the manager has the discretion to return or not return an item which means a manager can easily, at random, in a power trip or for no reason discriminate against any customer at any time at will as I was. Shop where return policies are clear for the occasional time you might need to return something ....why bother with the potential hassle at a Kroger store.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I am not accepting Kroger's response.l) As I have stated previously, I feel this company is using misleading statements to consumers with regard to any "lower prices" this company offers. Specifically: At the end of a sales receipt, it will state "You Saved (amount) with our New Low Prices." If a consumer brings in manufacturer's coupons (not any type of Kroger's coupons), that amount will be added to the amount "saved" by "new low prices." A specific example found on a recent receipt: "Manufacture Coupon Savings $3.50, Sooper Card Coupon Savings $17.61, Total Coupon Savings $21.11." The $3.50 from the manufacturers' coupons should not (in my opinion) be included in the overall savings. That is false and misleading information to the consumer.2) I have always stated that I have no problems with Kroger giving itself credit for ITS OWN coupons/discounts. Doing so involves no deception or misleading information to the consumer.3) Possible solutions that I feel are fair to the consumer: A) If a consumer brings in no manufacturers' coupons, Kroger can honestly state that a consumer saved (amount) with their new low prices. Keep advertising that way. However, B) if a consumer brings in his/her own manufacturers' coupons, the receipt might state, "Together with our new low prices and manufacturers' coupons you saved (amount)." That statement is truthful and not misleading.In the response provided to me, there is no clear indication of what Kroger intends to do with my complaint. If I were to accept their answer (which at this point I am not), I feel my concern will not be acted upon.
Regards,
[redacted]
The reason as far as I'm concern that this incident is not resolved is because it seem to me that Kroger's is not concern about bad meat being sold in there [redacted] store, [redacted], ** Store. The manager didn't even give me the respect of looking at the meat to inspect it. I have heard customers complain about this particular store but I have never had a problem myself because I have never tried to return anything. I've heard some customers say that they are going to make complaints to the Health department.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and my bank took care of getting my money back where it...
belonged, Kroger has done nothing besides send me the same email 3 times about fuelHolds. I get fuel holds, and their email never really has to do with my situation but a generic situation. Honestly I have my money back I have not been back to Kroger nor wil I be back in Kroger. To say they reached out to me via a generic email is a joke. I would prefer to not waste more time on a matter that was never fully addressed by Kroger. They have consumed enough of my time if they feel sending an email justifies the time I wasted and the poor customer service I experienced then that is fine. they will never receive my business again.
Regards,
[redacted]
Please direct the customer to read the email that we sent to them before they respond to the comments we are providing to the Revdex.com. Thank you.
Regards,
Kroger Co.
Ref # [redacted]
Thank you for contacting the
Kroger Executive Office. We appreciate the opportunity to address your
concern with the assistance of the Revdex.com. The customer was contacted, we
are currently waiting for a return call. We are confident the necessary
steps will be taken to ensure...
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. We appreciate your concern. The store management team has reviewed and corrected this situation at the store level. Your feedback and your patronage are greatly...
appreciated. The customer comments were shared with Senior Leadership. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer. Regards,Kroger Co.
Thank you for contacting the Kroger Executive Office. I am in receipt of the concern you sent through the Revdex.com. We appreciate the opportunity to address the customer’s concern. I reached out to the customer directly by phone and advised that the feedback provided will be shared with the...
appropriate department. We are confident the necessary steps will be taken to ensure they have a better experience going forward. We appreciate the Revdex.com's assistance in this matter.Regards,The Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for all your help! Kroger has added points to my account.
Regards,
[redacted]
Your response is all well and good but it does not address the issue. No gas was ever pumped from Kroger to me. Therefore, its null and void. How do you explain putting funds on hold when no transaction occurred. Please explain ?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
kroger should stand behind the products they represent/sell and should be willing to help make a loyal customer whole vs passing the buck elsewhere. I purchased through Kroger and expect Kroger to assist.
Regards,
[redacted]
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. When any kind of credit card, debit or pre paid card is used, the customer will need to speak with our Kroger Customer Relations Center (KCRC) who's responsible for reviewing transactions and inquiries....
Please contact our KCRC Department and they will be able to assist you further.• KCRC Number: ###-###-####• Hours: Monday - Friday 6 AM – 8 PM MST• Saturday & Sunday 8 AM – 4 PM MSTRegards,Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I have not heard form the district manager. The only people who have responded are the customer service team. They said they would forward the request to the store manager but even he hasn't responded. They have been no help. Please do not close this request as people need to understand the poor service this store provides.
Regards,
[redacted]
I am responding to the customer through the Revdex.com. This is a duplicate concern and has already been addressed for the customer. Initially, we mailed a $20 paper coupon that could be redeemed in our stores. When the customer contacted us back advising they had difficulty redeeming the coupon because the store didn't recognize the coupon. I called the store and spoke with the Store Manager. I verified the coupon was legitimate and the Store Manager advised he would accept the coupon when the customer tries to use it next. I advised the customer of this information and mailed another additional $20 gift card as an apology for this experience. We will not be offering any further compensation because we consider this matter resolved. All of the appropriate parties have been notified of this customer's concern. We respectfully request for the Revdex.com to close this contact as we have nothing further to add. We appreciate the Revdex.com's assistance in this matter. Regards, The Kroger Co. Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Nothing was done to fix the situation
Regards,
[redacted]
Customer called Revdex.com and reported he spoke to Holly, the store manager, who gave him $15.00 cash. Complaint resolved. Thanked Revdex.com for their help.
Thank you for contacting the Kroger Executive Office. I am in receipt of the concern you sent through the Revdex.com. We appreciate the opportunity to address the customer’s concern. The customer was contacted by phone and offered a token of our appreciation. We appreciate the Revdex.com's assistance...
in this matter.Regards, Kroger Co.
It is not our intention to frustrate our customers. Kroger has chosen to offer the most secure option to chip card customers at check out. We want to apologize for any inconvenience but this is how our policy is at this time and we cannot guarantee this will change in the future. We've documented...
this customer's suggestion and it will be taken under serious consideration. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com.
Regards,
Kroger Co.
Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me in that that are providing a refund for the merchandise returned. However the random return policy with a valid receipt of the Kroger Company should be addressed by the corporation. The Kroger representative told me that the return policy should be displayed in the store (it is not on their receipt.) I was informed the manager has the discretion to return or not return an item which means a manager can easily, at random, in a power trip or for no reason discriminate against any customer at any time at will as I was. Shop where return policies are clear for the occasional time you might need to return something ....why bother with the potential hassle at a Kroger store.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I am not accepting Kroger's response.l) As I have stated previously, I feel this company is using misleading statements to consumers with regard to any "lower prices" this company offers. Specifically: At the end of a sales receipt, it will state "You Saved (amount) with our New Low Prices." If a consumer brings in manufacturer's coupons (not any type of Kroger's coupons), that amount will be added to the amount "saved" by "new low prices." A specific example found on a recent receipt: "Manufacture Coupon Savings $3.50, Sooper Card Coupon Savings $17.61, Total Coupon Savings $21.11." The $3.50 from the manufacturers' coupons should not (in my opinion) be included in the overall savings. That is false and misleading information to the consumer.2) I have always stated that I have no problems with Kroger giving itself credit for ITS OWN coupons/discounts. Doing so involves no deception or misleading information to the consumer.3) Possible solutions that I feel are fair to the consumer: A) If a consumer brings in no manufacturers' coupons, Kroger can honestly state that a consumer saved (amount) with their new low prices. Keep advertising that way. However, B) if a consumer brings in his/her own manufacturers' coupons, the receipt might state, "Together with our new low prices and manufacturers' coupons you saved (amount)." That statement is truthful and not misleading.In the response provided to me, there is no clear indication of what Kroger intends to do with my complaint. If I were to accept their answer (which at this point I am not), I feel my concern will not be acted upon.
Regards,
[redacted]
The reason as far as I'm concern that this incident is not resolved is because it seem to me that Kroger's is not concern about bad meat being sold in there [redacted] store, [redacted], ** Store. The manager didn't even give me the respect of looking at the meat to inspect it. I have heard customers complain about this particular store but I have never had a problem myself because I have never tried to return anything. I've heard some customers say that they are going to make complaints to the Health department.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and my bank took care of getting my money back where it...
belonged, Kroger has done nothing besides send me the same email 3 times about fuelHolds. I get fuel holds, and their email never really has to do with my situation but a generic situation. Honestly I have my money back I have not been back to Kroger nor wil I be back in Kroger. To say they reached out to me via a generic email is a joke. I would prefer to not waste more time on a matter that was never fully addressed by Kroger. They have consumed enough of my time if they feel sending an email justifies the time I wasted and the poor customer service I experienced then that is fine. they will never receive my business again.
Regards,
[redacted]
Please direct the customer to read the email that we sent to them before they respond to the comments we are providing to the Revdex.com. Thank you.
Regards,
Kroger Co.
Ref # [redacted]
Thank you for contacting the
Kroger Executive Office. We appreciate the opportunity to address your
concern with the assistance of the Revdex.com. The customer was contacted, we
are currently waiting for a return call. We are confident the necessary
steps will be taken to ensure...
they have a better experience going forward.
Regards,
The Kroger Co.
Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer. Regards,Kroger Co.
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. We appreciate your concern. The store management team has reviewed and corrected this situation at the store level. Your feedback and your patronage are greatly...
appreciated. The customer comments were shared with Senior Leadership. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer. Regards,Kroger Co.
Thank you for contacting the Kroger Executive Office. I am in receipt of the concern you sent through the Revdex.com. We appreciate the opportunity to address the customer’s concern. I reached out to the customer directly by phone and advised that the feedback provided will be shared with the...
appropriate department. We are confident the necessary steps will be taken to ensure they have a better experience going forward. We appreciate the Revdex.com's assistance in this matter.Regards,The Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for all your help! Kroger has added points to my account.
Regards,
[redacted]
Your response is all well and good but it does not address the issue. No gas was ever pumped from Kroger to me. Therefore, its null and void. How do you explain putting funds on hold when no transaction occurred. Please explain ?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
kroger should stand behind the products they represent/sell and should be willing to help make a loyal customer whole vs passing the buck elsewhere. I purchased through Kroger and expect Kroger to assist.
Regards,
[redacted]
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. When any kind of credit card, debit or pre paid card is used, the customer will need to speak with our Kroger Customer Relations Center (KCRC) who's responsible for reviewing transactions and inquiries....
Please contact our KCRC Department and they will be able to assist you further.• KCRC Number: ###-###-####• Hours: Monday - Friday 6 AM – 8 PM MST• Saturday & Sunday 8 AM – 4 PM MSTRegards,Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I have not heard form the district manager. The only people who have responded are the customer service team. They said they would forward the request to the store manager but even he hasn't responded. They have been no help. Please do not close this request as people need to understand the poor service this store provides.
Regards,
[redacted]
I am responding to the customer through the Revdex.com. This is a duplicate concern and has already been addressed for the customer. Initially, we mailed a $20 paper coupon that could be redeemed in our stores. When the customer contacted us back advising they had difficulty redeeming the coupon because the store didn't recognize the coupon. I called the store and spoke with the Store Manager. I verified the coupon was legitimate and the Store Manager advised he would accept the coupon when the customer tries to use it next. I advised the customer of this information and mailed another additional $20 gift card as an apology for this experience. We will not be offering any further compensation because we consider this matter resolved. All of the appropriate parties have been notified of this customer's concern. We respectfully request for the Revdex.com to close this contact as we have nothing further to add. We appreciate the Revdex.com's assistance in this matter. Regards, The Kroger Co. Ref # [redacted]
I need a refund on the graham crackers added to my Kroger card.