We appreciate the assistance of the Revdex.com. After researching, this customer has already contacted our Customer Service by email regarding this issue back on 10/13/15. Our Customer Service sent a response on 10/16/15 requesting for more information and we are still waiting to hear back from the...
customer. Please have the customer respond with the date they ingested the product, the UPC number for the product, the date and manufacturing code for the product, what kind of bug did they find and what was the size of the bug? Once we have this information we will be able to address their concern further.
Regards,
Kroger Co.
Ref # [redacted]
After reviewing this customer's concern, our Customer Service Department has attempted to resolve this issue by mailing out a paper coupon. But the coupon was returned to us so we need to make sure we have this customer's correct address. The Revdex.com provided: [redacted] 166 [redacted]. Is...
there suppose to be an apartment number? I've contacted the customer directly by phone and left a message with this same information.
Regards,
Kroger Co.
Ref # [redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. The customer comments were shared with the store management team. The Store Manager has already addressed this issue and we are confident the necessary steps have been taken to...
ensure they have a better experience going forward. We appreciate the assistance of the Revdex.com. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer. Regards,Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted] Customer called Revdex.com and stated he doesn't feel that Kroger addressed his concerns about the treatment he received, nor have they refunded his money or made any effort to satisfy him.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
The response from the business was to contact their insurance carrier, which I have done, and they have denied all responsibility. Rather than keep referring this matter to their insurance carrier they need to address the concern, take responsibility, and provide customer service at a level which they profess to excel at. There is no liability warning posted at this location that states that they are not responsible for damages done by their property and therefore need to reimburse me for the cost of repairs as a result of their property damaging my vehicle. I would like this complaint to remain posted on the Revdex.com to alert other customers of this concern.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I'm waiting to see if my wife has a problem cashing a check. I'm aware of the $250.00, temporaey limit. if she has no further problems I think we'll be satisfied.at least we won't have to put a pin no. in their system. though I understand there answer about security, I just don't agree. they haven't addressed, my question as to why they told me it's [redacted] policy. I know [redacted] has no policy like that, yet Kroger refused to accept my [redacted] charge card.why did they lie?
Regards,
[redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. Reached out to the customer directly leaving a message for a return call on 7/20/17. We appreciate the opportunity to further document your concern with the assistance of...
the Revdex.com. We are confident the necessary steps have been taken to ensure they have a better experience going forward. Regards,Kroger Co
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Please be assured that our company prides itself on integrity and we value the...
customer's input. I've documented the customer's concern and notified the store management team. We operate with honesty and integrity, and it is not our intention to confuse or frustrate our customers in any way. We appreciate your concerns regarding the hours of operation for your local store Pizza department. The store manager James would like for you to reach out to him at the store for resolution. Our company prides itself on offering excellent customer service and we expect all store departments to remain open until the posted closing time. We apologize for your experience and appreciate your feedback. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.
Regards,
Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. No one from Kroger company has contacted me to explain how they obtained a "new" prescription using an "old" prescription number. The fact that they used the number off of the bottle from the prior pharmacy proves that this was a transferred RX... not a new one. I'm further frustrated that management refuses to communicate with me regarding this matter. They may contact me at my home phone number if they wish to explain 316-215-1473.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I was provided misinformation by a Fred Meyer employee about their return policy. I was assured I could return my items with no issue and therefore expect that promise to be upheld. I requested numerous times to speak to, or have the manager speak to, the employee I had dealt with earlier in the day and was refused. Fred Meyer is responsible for any statements they make verbally or otherwise, and their response to my complaint is completely dissatisfactory. Outside of the mistreatment I received and received an apology for, which I do appreciate, they have taken zero accountability for this situation. I spent my time and money on/at Fred Meyer based on the information I received and expect them to make right by this circumstance.
Regards,
[redacted]
Attempted to reached out to the customer directly by phone. A message was left for a return call. We are confident the necessary steps will be taken to ensure they have a better experience going forward. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Regards,Kroger Co.
[
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12041053, and find that this resolution is satisfactory to me.
This should be...
kroger customer relations center [redacted].
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Dear kroger, you sold me on a 48 inch TV 4 k resolution with [redacted]. You gave me a 48 inch 1080 p with no [redacted]. This is bait and switch. Your offer for this was a 40 inch tv with [redacted] and a 100 dollar gift card. How is that Extra equipment. Don't sell people a TV you don't even carry.I'm just happy people will see your company for what it is.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of the concern you sent through the Revdex.com. We appreciate the opportunity to address the customer’s concern. We respectfully request that the Revdex.com close this contact as we have nothing further to add. For all further assistance regarding this concern please contact [redacted] directly, ###-###-####. We appreciate the Revdex.com's assistance in this matter.Regards,Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I printed out Kroger's response and took it to Mariano's. Their rewards card requires a phone number and I only have the phone number ###-###-####. As we've already discussed someone else is using my phone number and Kroger refuses to contact the person and resolve the issue. The clerk at Mariano's tried entering in a string of the same digits, such as, ###-###-####, but that also did not work. The issue of me needing a phone number and not being able to use my one and only phone number has not been resolved. I have had this phone number for a decade so Kroger should look into when that other account was initiated.
Regards,
[redacted]
I am not happy with their response because I have reached out to them and their affiliates more than once. I've contacted them and the Turkey Hill customer service and either one has even apologized to me for the inconvenience. I've already done as they said and gone into the store to fill out this form, the manager is never there and I shouldn't have to keep going up there after they damaged by car.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. The customer was contacted directly. The customer's concern has been resolved. We appreciate the assistance of the Revdex.com. Respectfully, we request that the Revdex.com close this case as this...
office has no further information to offer the customer. Regards,Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
We appreciate the assistance of the Revdex.com. After researching, this customer has already contacted our Customer Service by email regarding this issue back on 10/13/15. Our Customer Service sent a response on 10/16/15 requesting for more information and we are still waiting to hear back from the...
customer. Please have the customer respond with the date they ingested the product, the UPC number for the product, the date and manufacturing code for the product, what kind of bug did they find and what was the size of the bug? Once we have this information we will be able to address their concern further.
Regards,
Kroger Co.
Ref # [redacted]
After reviewing this customer's concern, our Customer Service Department has attempted to resolve this issue by mailing out a paper coupon. But the coupon was returned to us so we need to make sure we have this customer's correct address. The Revdex.com provided: [redacted] 166 [redacted]. Is...
there suppose to be an apartment number? I've contacted the customer directly by phone and left a message with this same information.
Regards,
Kroger Co.
Ref # [redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. The customer comments were shared with the store management team. The Store Manager has already addressed this issue and we are confident the necessary steps have been taken to...
ensure they have a better experience going forward. We appreciate the assistance of the Revdex.com. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer. Regards,Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted] Customer called Revdex.com and stated he doesn't feel that Kroger addressed his concerns about the treatment he received, nor have they refunded his money or made any effort to satisfy him.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
The response from the business was to contact their insurance carrier, which I have done, and they have denied all responsibility. Rather than keep referring this matter to their insurance carrier they need to address the concern, take responsibility, and provide customer service at a level which they profess to excel at. There is no liability warning posted at this location that states that they are not responsible for damages done by their property and therefore need to reimburse me for the cost of repairs as a result of their property damaging my vehicle. I would like this complaint to remain posted on the Revdex.com to alert other customers of this concern.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I'm waiting to see if my wife has a problem cashing a check. I'm aware of the $250.00, temporaey limit. if she has no further problems I think we'll be satisfied.at least we won't have to put a pin no. in their system. though I understand there answer about security, I just don't agree. they haven't addressed, my question as to why they told me it's [redacted] policy. I know [redacted] has no policy like that, yet Kroger refused to accept my [redacted] charge card.why did they lie?
Regards,
[redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. Reached out to the customer directly leaving a message for a return call on 7/20/17. We appreciate the opportunity to further document your concern with the assistance of...
the Revdex.com. We are confident the necessary steps have been taken to ensure they have a better experience going forward. Regards,Kroger Co
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Please be assured that our company prides itself on integrity and we value the...
customer's input. I've documented the customer's concern and notified the store management team. We operate with honesty and integrity, and it is not our intention to confuse or frustrate our customers in any way. We appreciate your concerns regarding the hours of operation for your local store Pizza department. The store manager James would like for you to reach out to him at the store for resolution. Our company prides itself on offering excellent customer service and we expect all store departments to remain open until the posted closing time. We apologize for your experience and appreciate your feedback. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.
Regards,
Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. No one from Kroger company has contacted me to explain how they obtained a "new" prescription using an "old" prescription number. The fact that they used the number off of the bottle from the prior pharmacy proves that this was a transferred RX... not a new one. I'm further frustrated that management refuses to communicate with me regarding this matter. They may contact me at my home phone number if they wish to explain 316-215-1473.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I was provided misinformation by a Fred Meyer employee about their return policy. I was assured I could return my items with no issue and therefore expect that promise to be upheld. I requested numerous times to speak to, or have the manager speak to, the employee I had dealt with earlier in the day and was refused. Fred Meyer is responsible for any statements they make verbally or otherwise, and their response to my complaint is completely dissatisfactory. Outside of the mistreatment I received and received an apology for, which I do appreciate, they have taken zero accountability for this situation. I spent my time and money on/at Fred Meyer based on the information I received and expect them to make right by this circumstance.
Regards,
[redacted]
Attempted to reached out to the customer directly by phone. A message was left for a return call. We are confident the necessary steps will be taken to ensure they have a better experience going forward. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Regards,Kroger Co.
[
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12041053, and find that this resolution is satisfactory to me.
This should be...
kroger customer relations center [redacted].
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Dear kroger, you sold me on a 48 inch TV 4 k resolution with [redacted]. You gave me a 48 inch 1080 p with no [redacted]. This is bait and switch. Your offer for this was a 40 inch tv with [redacted] and a 100 dollar gift card. How is that Extra equipment. Don't sell people a TV you don't even carry.I'm just happy people will see your company for what it is.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of the concern you sent through the Revdex.com. We appreciate the opportunity to address the customer’s concern. We respectfully request that the Revdex.com close this contact as we have nothing further to add. For all further assistance regarding this concern please contact [redacted] directly, ###-###-####. We appreciate the Revdex.com's assistance in this matter.Regards,Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I printed out Kroger's response and took it to Mariano's. Their rewards card requires a phone number and I only have the phone number ###-###-####. As we've already discussed someone else is using my phone number and Kroger refuses to contact the person and resolve the issue. The clerk at Mariano's tried entering in a string of the same digits, such as, ###-###-####, but that also did not work. The issue of me needing a phone number and not being able to use my one and only phone number has not been resolved. I have had this phone number for a decade so Kroger should look into when that other account was initiated.
Regards,
[redacted]
I am not happy with their response because I have reached out to them and their affiliates more than once. I've contacted them and the Turkey Hill customer service and either one has even apologized to me for the inconvenience. I've already done as they said and gone into the store to fill out this form, the manager is never there and I shouldn't have to keep going up there after they damaged by car.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. The customer was contacted directly. The customer's concern has been resolved. We appreciate the assistance of the Revdex.com. Respectfully, we request that the Revdex.com close this case as this...
office has no further information to offer the customer. Regards,Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]