We appreciate the assistance of the Revdex.com. After researching, this customer has already contacted our Customer Service by email regarding this issue back on 10/13/15. Our Customer Service sent a response on 10/16/15 requesting for more information and we are still waiting to hear back from the...
customer. Please have the customer respond with the date they ingested the product, the UPC number for the product, the date and manufacturing code for the product, what kind of bug did they find and what was the size of the bug? Once we have this information we will be able to address their concern further.
Regards,
Kroger Co.
Ref # [redacted]
Thank you for contacting The Kroger Executive Department. I am in receipt of your complaint sent through the Revdex.com. So that I can best support you, please respond to this email with the location details of the store you visited, including the city and state.Regards,Kroger Co.
The Store Management team was notified of this customer's recent experience. We are confident the necessary steps will be taken to ensure they have a better experience going forward. The Store Management team is willing to assist the customer with the exchange. Please have the customer return to the...
store with the receipt for an exchange of the Ink Cartridge. Please see Kelly or Larry a member of management. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer. Regards,Kroger Co.
After reviewing this customer's concern, our Customer Service Department has attempted to resolve this issue by mailing out a paper coupon. But the coupon was returned to us so we need to make sure we have this customer's correct address. The Revdex.com provided: [redacted] 166 [redacted]. Is...
there suppose to be an apartment number? I've contacted the customer directly by phone and left a message with this same information.
Regards,
Kroger Co.
Ref # [redacted]
I've documented the customer's concern regarding this matter. We operate with honesty and integrity, and it is not our intention to confuse or frustrate our customers in any way. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. Reached out to the customer directly leaving a message for a return call on 7/20/17. We appreciate the opportunity to further document your concern with the assistance of...
the Revdex.com. We are confident the necessary steps have been taken to ensure they have a better experience going forward. Regards,Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I'm waiting to see if my wife has a problem cashing a check. I'm aware of the $250.00, temporaey limit. if she has no further problems I think we'll be satisfied.at least we won't have to put a pin no. in their system. though I understand there answer about security, I just don't agree. they haven't addressed, my question as to why they told me it's [redacted] policy. I know [redacted] has no policy like that, yet Kroger refused to accept my [redacted] charge card.why did they lie?
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted] Customer called Revdex.com and stated he doesn't feel that Kroger addressed his concerns about the treatment he received, nor have they refunded his money or made any effort to satisfy him.
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. The customer comments were shared with the store management team. The Store Manager has already addressed this issue and we are confident the necessary steps have been taken to...
ensure they have a better experience going forward. We appreciate the assistance of the Revdex.com. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer. Regards,Kroger Co.
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. The customer was contacted directly. The customer's concern has been resolved. We appreciate the assistance of the Revdex.com. Respectfully, we request that the Revdex.com close this case as this...
office has no further information to offer the customer. Regards,Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I received a call yesterday and was busy. I called back and was put on hold for 20minutes and then the phone got...
disconnected. I didn't get a response from the Company or the Manager. When she called she was trying to find out where they went wrong. What they did wrong was selling expired prenatal with potential harmful effects. I tried calling today and still didn't get a hold of anyone just kept bouncing back to the person who picked up the phone.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Called and spoke with the customer. The customer verified they've been in correspondence with the supplier's representative Deirdre S.. Customer is waiting on a certified letter from Ms. S. for the past two weeks. Customer is going to continue to wait. Advised customer if she does not receive the...
certified letter to contact Ms. S. again for assistance. Explained once the supplier has all of the information they require to investigate they will provide her a resolution. Advised we support the suppliers decisions. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com.
Regards,
Kroger Co.
Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Dear kroger, you sold me on a 48 inch TV 4 k resolution with [redacted]. You gave me a 48 inch 1080 p with no [redacted]. This is bait and switch. Your offer for this was a 40 inch tv with [redacted] and a 100 dollar gift card. How is that Extra equipment. Don't sell people a TV you don't even carry.I'm just happy people will see your company for what it is.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I was provided misinformation by a Fred Meyer employee about their return policy. I was assured I could return my items with no issue and therefore expect that promise to be upheld. I requested numerous times to speak to, or have the manager speak to, the employee I had dealt with earlier in the day and was refused. Fred Meyer is responsible for any statements they make verbally or otherwise, and their response to my complaint is completely dissatisfactory. Outside of the mistreatment I received and received an apology for, which I do appreciate, they have taken zero accountability for this situation. I spent my time and money on/at Fred Meyer based on the information I received and expect them to make right by this circumstance.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I printed out Kroger's response and took it to Mariano's. Their rewards card requires a phone number and I only have the phone number ###-###-####. As we've already discussed someone else is using my phone number and Kroger refuses to contact the person and resolve the issue. The clerk at Mariano's tried entering in a string of the same digits, such as, ###-###-####, but that also did not work. The issue of me needing a phone number and not being able to use my one and only phone number has not been resolved. I have had this phone number for a decade so Kroger should look into when that other account was initiated.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12041053, and find that this resolution is satisfactory to me.
This should be...
kroger customer relations center [redacted].
Regards,
[redacted]
Attempted to reached out to the customer directly by phone. A message was left for a return call. We are confident the necessary steps will be taken to ensure they have a better experience going forward. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Regards,Kroger Co.
We appreciate the assistance of the Revdex.com. After researching, this customer has already contacted our Customer Service by email regarding this issue back on 10/13/15. Our Customer Service sent a response on 10/16/15 requesting for more information and we are still waiting to hear back from the...
customer. Please have the customer respond with the date they ingested the product, the UPC number for the product, the date and manufacturing code for the product, what kind of bug did they find and what was the size of the bug? Once we have this information we will be able to address their concern further.
Regards,
Kroger Co.
Ref # [redacted]
Thank you for contacting The Kroger Executive Department. I am in receipt of your complaint sent through the Revdex.com. So that I can best support you, please respond to this email with the location details of the store you visited, including the city and state.Regards,Kroger Co.
The Store Management team was notified of this customer's recent experience. We are confident the necessary steps will be taken to ensure they have a better experience going forward. The Store Management team is willing to assist the customer with the exchange. Please have the customer return to the...
store with the receipt for an exchange of the Ink Cartridge. Please see Kelly or Larry a member of management. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer. Regards,Kroger Co.
After reviewing this customer's concern, our Customer Service Department has attempted to resolve this issue by mailing out a paper coupon. But the coupon was returned to us so we need to make sure we have this customer's correct address. The Revdex.com provided: [redacted] 166 [redacted]. Is...
there suppose to be an apartment number? I've contacted the customer directly by phone and left a message with this same information.
Regards,
Kroger Co.
Ref # [redacted]
I've documented the customer's concern regarding this matter. We operate with honesty and integrity, and it is not our intention to confuse or frustrate our customers in any way. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.
Regards,
Kroger Co.
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. Reached out to the customer directly leaving a message for a return call on 7/20/17. We appreciate the opportunity to further document your concern with the assistance of...
the Revdex.com. We are confident the necessary steps have been taken to ensure they have a better experience going forward. Regards,Kroger Co
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I'm waiting to see if my wife has a problem cashing a check. I'm aware of the $250.00, temporaey limit. if she has no further problems I think we'll be satisfied.at least we won't have to put a pin no. in their system. though I understand there answer about security, I just don't agree. they haven't addressed, my question as to why they told me it's [redacted] policy. I know [redacted] has no policy like that, yet Kroger refused to accept my [redacted] charge card.why did they lie?
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted] Customer called Revdex.com and stated he doesn't feel that Kroger addressed his concerns about the treatment he received, nor have they refunded his money or made any effort to satisfy him.
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. The customer comments were shared with the store management team. The Store Manager has already addressed this issue and we are confident the necessary steps have been taken to...
ensure they have a better experience going forward. We appreciate the assistance of the Revdex.com. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer. Regards,Kroger Co.
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. The customer was contacted directly. The customer's concern has been resolved. We appreciate the assistance of the Revdex.com. Respectfully, we request that the Revdex.com close this case as this...
office has no further information to offer the customer. Regards,Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I received a call yesterday and was busy. I called back and was put on hold for 20minutes and then the phone got...
disconnected. I didn't get a response from the Company or the Manager. When she called she was trying to find out where they went wrong. What they did wrong was selling expired prenatal with potential harmful effects. I tried calling today and still didn't get a hold of anyone just kept bouncing back to the person who picked up the phone.
Regards,
[redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Called and spoke with the customer. The customer verified they've been in correspondence with the supplier's representative Deirdre S.. Customer is waiting on a certified letter from Ms. S. for the past two weeks. Customer is going to continue to wait. Advised customer if she does not receive the...
certified letter to contact Ms. S. again for assistance. Explained once the supplier has all of the information they require to investigate they will provide her a resolution. Advised we support the suppliers decisions. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com.
Regards,
Kroger Co.
Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Dear kroger, you sold me on a 48 inch TV 4 k resolution with [redacted]. You gave me a 48 inch 1080 p with no [redacted]. This is bait and switch. Your offer for this was a 40 inch tv with [redacted] and a 100 dollar gift card. How is that Extra equipment. Don't sell people a TV you don't even carry.I'm just happy people will see your company for what it is.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I was provided misinformation by a Fred Meyer employee about their return policy. I was assured I could return my items with no issue and therefore expect that promise to be upheld. I requested numerous times to speak to, or have the manager speak to, the employee I had dealt with earlier in the day and was refused. Fred Meyer is responsible for any statements they make verbally or otherwise, and their response to my complaint is completely dissatisfactory. Outside of the mistreatment I received and received an apology for, which I do appreciate, they have taken zero accountability for this situation. I spent my time and money on/at Fred Meyer based on the information I received and expect them to make right by this circumstance.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I printed out Kroger's response and took it to Mariano's. Their rewards card requires a phone number and I only have the phone number ###-###-####. As we've already discussed someone else is using my phone number and Kroger refuses to contact the person and resolve the issue. The clerk at Mariano's tried entering in a string of the same digits, such as, ###-###-####, but that also did not work. The issue of me needing a phone number and not being able to use my one and only phone number has not been resolved. I have had this phone number for a decade so Kroger should look into when that other account was initiated.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12041053, and find that this resolution is satisfactory to me.
This should be...
kroger customer relations center [redacted].
Regards,
[redacted]
Attempted to reached out to the customer directly by phone. A message was left for a return call. We are confident the necessary steps will be taken to ensure they have a better experience going forward. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Regards,Kroger Co.