Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. Please accept our sincerest apologies for your experience. We are committed to providing you with the most enjoyable shopping experience. This customer's comments provide...
us the opportunity to evaluate, address and provide coaching as a learning experience for our employees. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. The customer comments were shared with our upper management team. Thank you for bringing this to our attention. We want to assure you this was addressed with the Store Manager. Please return to the store for a refund, please see Mark the store manager. We are confident the necessary steps have been taken to ensure they have a better experience going forward. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
The Kroger Company is saying that Sedgwick Management is waiting on me to call? It seems that every time that I attempt to make a call It keeps leading me a Ms. C. in turn she has this bad disposition by tell me that the sickness that I experienced does not merit to much of anything. It’s like the Kroger company does not believe that they sold me something off of there shelves that was old, and spoiled and that made me sick. So this notion to rebut “the Sedgwick Management is waiting on me to call them” is a flat out lie and the Kroger company should be held accountable for this issue at on of there stores.Thanks[redacted]
Thank you for contacting The Kroger Executive Office. This is an insurance matter that has been turned over to our claims management service provider, [redacted], for investigation and resolution. After researching with [redacted], they advised this customer's claim has been denied and closed. This office supports the investigation and determination made by [redacted] and we advise the customer to contact them directly with any grievance regarding their determination. We respectfully request that the Revdex.com close this contact as we have nothing further to add. We appreciate the Revdex.com's assistance in this matter. [redacted] Office: ###-###-####Regards,Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I have attatched 4 screenshots of [redacted]. It clearly shows it is a Kroger site. Krogers response was that I should call the number on the back of the cards. As I have said, I did that 3 times. The number on the back of the card, is the same number under "contact" on [redacted], which is run by Kroger. They are telling me that they are not responsible, Yet their wetsite refuses to help. They have stolen $194 From Me. Thank you
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I have called the Kroger Check department and was advised that the account was sent to collections. I have TRIED to resolve this with [redacted] and with Kroger. I sent the payment in August, [redacted] refuses to cash it and Kroger, who they are collecting for is unwilling to help me. I have sent 3 certified letters to [redacted] (attached) and they will not respond to my inquiry. The only way I can get anyone to respond is by opening a complaint such as this. Kroger, for its part sent the check to collections and has no process for what to do when a customer is trying to resolve the matter and cannot. This is terrible customer service on every level. I do not accept the response as it is a form response with no real attempt to resolve the issue.
Regards,
[redacted]
Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer. This office supports the investigation and determination made by [redacted] and we advise the customer to contact them directly with any grievance regarding their determination. [redacted] Office: ###-###-####.Regards,Kroger Co.Ref # [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
The customer was contacted on 1/12/17. The claim was filed under a different name. Your concern has already been brought to the attention of our Risk Management department and your claim is in process. Please continue to reach out to your Claims Contact. Regards,Kroger Co.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. We appreciate the assistance of the Revdex.com. We are only a third party vendor for gift cards. This is not a product that we manufacture and we would not be financially responsible...
for this gift card. Please have the customer contact the Customer Service phone number on the back of the gift card for all assistance regarding these gift cards. Also the customer may contact Kroger Customer Relations Center (KCRC) at: ###-###-#### to see if they can provide any assistance. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. We appreciate the opportunity to address your concern with the assistance of the Revdex.com. I reached out to the customer directly via email to request additional information....
We are confident the necessary steps will be taken to ensure they have a better experience going forward.Regards,The Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for contacting The Kroger Executive Office. Reached out to the customer directly and resolved the customers concern. We appreciate the assistance of the Revdex.com. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,The...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. First of all, I cannot believe that Kroger deems it appropriate to respond to this Revdex.com complaint with yet another boilerplate reply saying that it has been handled. It has NOT. Your store manager told the community that Kroger leases the building and that he was powerless do anything about the landlord not maintaining the property in order to prevent future occurences. He also told us that Kroger would be leaving that location in less than a year. I have attached images of the ongoing thread that our community has been using to update each other about the status of this store. Many of us are no longer shopping there because we don't care to shop where there are sewage spills happening on a regular basis. So, we're just supposed to take your word that things have changed even though I was in the store as recently as 8/16/17 and it still had an odor in there? I will update the neighborhood about this complaint and let them know that Kroger's corporate office considers this matter handled - even though the store manager contradicts you. This is all about choices. You have a choice in how you treat your customers and we have a choice in where we shop.
Regards,
[redacted]
Reached out to the customer directly. Advised to fill out an Incident Report with Store Management. The Incident Report will then be forwarded to our insurance company called [redacted]. We will support [redacted] decision after they investigate.We appreciate the assistance of the Revdex.com....
We appreciate the assistance of the Revdex.com in this matter. I have contacted the customer directly by phone and received no answer. I left a message advising all of the appropriate parties have been notified of their concern and all of the appropriate actions have taken place. Explained this was a learning opportunity and all employees have been coached and trained. Invited the customer to call us if they have any other issues. We respectfully request for the Revdex.com to close this case as we have nothing further to add. Regards,Kroger Co.Ref # [redacted]
Thank you for contacting the Kroger Executive Office. I am
in receipt of your letter with the assistance of the Revdex.com. We appreciate the
opportunity to address the customer’s concern with the assistance of the Revdex.com. The
customer was contacted on 9-25-16 and offered a token of our appreciation....
Contacted the customer directly. After researching, the customer already received a full refund on 8/21/15. We'll address this customer's concerns with the Floral Employee in order to prevent this from happening again in the future. We appreciate the assistance of the Revdex.com.
Regards,
Kroger...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. i spoke with Julia today and we are reviewing options for this claim. They have offered a $100.00 gift card if I do not pursue it any further or review of medical records to pursue it further. The case should remain open until I've had an opportunity to contact doctors to see what testing, if any, was performed.
Regards,
[redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your complaint sent through the Revdex.com. We appreciate the opportunity to address the customer’s concern. Our company prides itself on providing customers with the most enjoyable shopping experience...
possible. This customer's comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employees. We've notified the Store Manager of this customer's experience. We are confident the necessary steps will be taken to ensure a better experience going forward. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. Please accept our sincerest apologies for your experience. We are committed to providing you with the most enjoyable shopping experience. This customer's comments provide...
us the opportunity to evaluate, address and provide coaching as a learning experience for our employees. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. The customer comments were shared with our upper management team. Thank you for bringing this to our attention. We want to assure you this was addressed with the Store Manager. Please return to the store for a refund, please see Mark the store manager. We are confident the necessary steps have been taken to ensure they have a better experience going forward. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted]
The Kroger Company is saying that Sedgwick Management is waiting on me to call? It seems that every time that I attempt to make a call It keeps leading me a Ms. C. in turn she has this bad disposition by tell me that the sickness that I experienced does not merit to much of anything. It’s like the Kroger company does not believe that they sold me something off of there shelves that was old, and spoiled and that made me sick. So this notion to rebut “the Sedgwick Management is waiting on me to call them” is a flat out lie and the Kroger company should be held accountable for this issue at on of there stores.Thanks[redacted]
Thank you for contacting The Kroger Executive Office. This is an insurance matter that has been turned over to our claims management service provider, [redacted], for investigation and resolution. After researching with [redacted], they advised this customer's claim has been denied and closed. This office supports the investigation and determination made by [redacted] and we advise the customer to contact them directly with any grievance regarding their determination. We respectfully request that the Revdex.com close this contact as we have nothing further to add. We appreciate the Revdex.com's assistance in this matter. [redacted] Office: ###-###-####Regards,Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I have attatched 4 screenshots of [redacted]. It clearly shows it is a Kroger site. Krogers response was that I should call the number on the back of the cards. As I have said, I did that 3 times. The number on the back of the card, is the same number under "contact" on [redacted], which is run by Kroger. They are telling me that they are not responsible, Yet their wetsite refuses to help. They have stolen $194 From Me. Thank you
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I have called the Kroger Check department and was advised that the account was sent to collections. I have TRIED to resolve this with [redacted] and with Kroger. I sent the payment in August, [redacted] refuses to cash it and Kroger, who they are collecting for is unwilling to help me. I have sent 3 certified letters to [redacted] (attached) and they will not respond to my inquiry. The only way I can get anyone to respond is by opening a complaint such as this. Kroger, for its part sent the check to collections and has no process for what to do when a customer is trying to resolve the matter and cannot. This is terrible customer service on every level. I do not accept the response as it is a form response with no real attempt to resolve the issue.
Regards,
[redacted]
Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer. This office supports the investigation and determination made by [redacted] and we advise the customer to contact them directly with any grievance regarding their determination. [redacted] Office: ###-###-####.Regards,Kroger Co.Ref # [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
The customer was contacted on 1/12/17. The claim was filed under a different name. Your concern has already been brought to the attention of our Risk Management department and your claim is in process. Please continue to reach out to your Claims Contact. Regards,Kroger Co.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. We appreciate the assistance of the Revdex.com. We are only a third party vendor for gift cards. This is not a product that we manufacture and we would not be financially responsible...
for this gift card. Please have the customer contact the Customer Service phone number on the back of the gift card for all assistance regarding these gift cards. Also the customer may contact Kroger Customer Relations Center (KCRC) at: ###-###-#### to see if they can provide any assistance. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. We appreciate the opportunity to address your concern with the assistance of the Revdex.com. I reached out to the customer directly via email to request additional information....
We are confident the necessary steps will be taken to ensure they have a better experience going forward.Regards,The Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for contacting The Kroger Executive Office. Reached out to the customer directly and resolved the customers concern. We appreciate the assistance of the Revdex.com. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,The...
Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. First of all, I cannot believe that Kroger deems it appropriate to respond to this Revdex.com complaint with yet another boilerplate reply saying that it has been handled. It has NOT. Your store manager told the community that Kroger leases the building and that he was powerless do anything about the landlord not maintaining the property in order to prevent future occurences. He also told us that Kroger would be leaving that location in less than a year. I have attached images of the ongoing thread that our community has been using to update each other about the status of this store. Many of us are no longer shopping there because we don't care to shop where there are sewage spills happening on a regular basis. So, we're just supposed to take your word that things have changed even though I was in the store as recently as 8/16/17 and it still had an odor in there? I will update the neighborhood about this complaint and let them know that Kroger's corporate office considers this matter handled - even though the store manager contradicts you. This is all about choices. You have a choice in how you treat your customers and we have a choice in where we shop.
Regards,
[redacted]
Reached out to the customer directly. Advised to fill out an Incident Report with Store Management. The Incident Report will then be forwarded to our insurance company called [redacted]. We will support [redacted] decision after they investigate.We appreciate the assistance of the Revdex.com....
Regards,
Kroger Co.
Ref # [redacted]
We appreciate the assistance of the Revdex.com in this matter. I have contacted the customer directly by phone and received no answer. I left a message advising all of the appropriate parties have been notified of their concern and all of the appropriate actions have taken place. Explained this was a learning opportunity and all employees have been coached and trained. Invited the customer to call us if they have any other issues. We respectfully request for the Revdex.com to close this case as we have nothing further to add. Regards,Kroger Co.Ref # [redacted]
Thank you for contacting the Kroger Executive Office. I am
in receipt of your letter with the assistance of the Revdex.com. We appreciate the
opportunity to address the customer’s concern with the assistance of the Revdex.com. The
customer was contacted on 9-25-16 and offered a token of our appreciation....
Regards,
Kroger Co.
Contacted the customer directly. After researching, the customer already received a full refund on 8/21/15. We'll address this customer's concerns with the Floral Employee in order to prevent this from happening again in the future. We appreciate the assistance of the Revdex.com.
Regards,
Kroger...
Co.
Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. i spoke with Julia today and we are reviewing options for this claim. They have offered a $100.00 gift card if I do not pursue it any further or review of medical records to pursue it further. The case should remain open until I've had an opportunity to contact doctors to see what testing, if any, was performed.
Regards,
[redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your complaint sent through the Revdex.com. We appreciate the opportunity to address the customer’s concern. Our company prides itself on providing customers with the most enjoyable shopping experience...
possible. This customer's comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employees. We've notified the Store Manager of this customer's experience. We are confident the necessary steps will be taken to ensure a better experience going forward. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.