I spoke to [redacted] at Kroger's [redacted] Division ###-###-####, and resolve the problem. I was able to go into the [redacted] Road store and pick up the DVD for the advertised price. Thank you for your prompt service. [redacted]
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. We want to apologize for any inconvenience this customer encountered. After researching, this customer contacted us twice by email and our customer service responded on 2/26/16 and 3/26/16 but the email...
address the customer provided was undeliverable and the phone numbers provided are invalid. We've properly documented this customer's concern and we've contacted Store Management. We feel confident Store Management will take the necessary steps to prevent this from happening again in the future. We would like to make this right with the customer. Please have the customer contact us back with their shopper's card number.Regards,Kroger Co.Ref # [redacted]
Our IT Department is aware of this problem and actively working on a fix. We currently do not have ETA on a resolution. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer. Regards,Kroger Co.
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. We appreciate the assistance of the Revdex.com. This is not a product that we manufacture and we would not be financially responsible for this gift card. We have attempted to contact [redacted] customer service on behalf of the customer, however they cannot release any information since we are not the card holder. Please have the customer contact [redacted] Customer Service at ###-###-#### for all assistance regarding these gift cards. The customer may also contact Kroger Customer Relations Center (KCRC) at: ###-###-#### to see if they can provide any assistance. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.
We want to assure you this was addressed with the Store Manager. I've contacted the store speaking with the store manager. Please return to the store with your receipt. Please request to speak with the store Manager David for assistance in this matter. We are confident the necessary steps were taken to ensure a better experience going forward. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,Kroger Co.
I explain that Kroger is exhibiting a lack of investigative quality assurance efforts by requesting data that it already has. I do not need to reveal my card number in order to prove anything for myself or Kroger. Tell them that a customer's card number is irrelevant data. Furthermore, it proves that Kroger is not completely in control of it's store surveillance, explaining an inability of instance.
I do not trust Kroger's assurances through email communication that the store manager will be trained on what a valid license is, considering customer service assured me a regional manager would contact my husband through a phone call which was never received. I want a phone call from a manager letting me know that the staff at the [redacted] Kroger have been trained and we will no longer have a problem buying alcohol with my husband's valid driver's license.
September 24, 2015 at approximately 3:15pm I stopped into the Kroger at [redacted] to purchase my weekend adult libation. 12 pack 8 ounce [redacted]a. It was clearly marked on sale at $11.99. I went ahead to the self check out and realized after I had paid that I was charged full price. I was directed to the customer service desk where the attendant there called on the manager, Monty W.. He did not come to the service desk instead he stood in the aisle behind the registers and yelled. He declared he would not make anything right concerning alcohol. He continued to make much more of the situation than was needed and made me to feel distraught as customers and workers in the store were staring at me like I had done something against the law. I stopped here on the way home from work. All I wanted was the sale price as advertised. Not a big deal. He kept screaming at me and ranting red in the face about not making anything to do with alcohol right. He suggested that I was yelling and that was when I pointed to the cameras and told him "they would decide". The money is not the objective...it was at first...the ranting and belittling me in front of the whole store became more the issue. I am 57 years old. I've been a patron of Krogers for many years and just recently moved to the [redacted] area, now I don't want to even go into the store. My Kroger Shoppers Card number on the back of the card is [redacted]. I deserve an apology. I live within 2 miles of this location. It is on my way to and from work. Attached please find the picture which I went back and took with my phone of the sale price. Thank you for your attention in this matter.[redacted]
Reached out to the customer's directly and advised we have documented her concern and notified the Store Manager. Explained to the customer our Store Management has already addressed this concern. The customer was offered a token of our appreciation. We appreciate the assistance of the Revdex.com. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.
Hi [redacted], Thank you for contacting the Kroger Executive Office. I apologize for any inconvenience caused. We do allow our customers, for their convenience, to apply a phone number as an alternate Id that can be used instead of the physical card. Please understand that phone numbers are recycled. It is not our intention to confuse or frustrate our customers. But we do follow a Privacy Policy similar to HIPAA to protect our customer’s personal information. We are unable to make any changes to another person’s account unless we are speaking with that person and they can fully verify the personal information we have documented on file in our database. This would be why we are unable to remove a phone number from someone else’s account. Removing the phone number from one account and adding to another account will lower the security on the account. Thanks!
I contacted the customer directly and apologized. It is not our intention to frustrate our customer. Explained, unfortunately, all gift card purchases are final. This is not a product that we manufacture and we would not be financially responsible for this product. Directed the customer...
to contact the Customer Service phone number on the back of the gift card for all assistance regarding the gift card. We appreciate the assistance of the Revdex.com.
Regards,
Kroger Co.
Ref # [redacted]
Addition to my rejection of the denial of my request for refund from Fred Meyer:I would like to add that over the last 5 years my husband and I have spent over $40,000 at the [redacted] Fred Meyer. The amount in dispute is $159.92 + tax. We purchase 95% of all groceries, personal needs, home goods, and seasonal items at this business. Despite our many bad experiences with both products and employees, we have remained devoted customers. With a multitude of other companies to support and give our service to, we expect a suitable response and resolution to any and all problems that arise with Fred Meyer in order to retain ours, and our friends’ and families’, loyalty.We had an experience at a different Fred Meyer location recently and it was a better customer service experience that one time than we have had in 5 years combined at the [redacted] location. We would consider still shopping with Fred Meyer, though be changing locations despite our inconvenience, if Fred Meyer is willing to take this situation seriously.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. It is apparent that Kroger in its entirety have CUSTOMER SERVICE ISSUES, which is the PRIMARY reason for my complaint. The consistency with using coupons at Kroger's store is a small portion of my irritation. It is also evident that whomever read my complaint, clearly didn't read it AT ALL. My MAIN concern for writing the letter was due to the HORRIBLE CUSTOMER SERVICE and the way I was spoken too by Kroger employees and front line mangers. I was NEVER rude or acted as such. The employees that were rude to me obviously do not like their job at Kroger. I can understand policy, it was how they acted towards me, as if I were trying to steal from the store. I really did not like how one employee called the manager over the intercom and I was only standing in line waiting to be checked out. Then when she arrives to the front, she tells the cashier what coupons to take from me and it was my 2nd time ever being in that store.I sent two letters to Kroger in March 2016 (one certified and one regular mail). I also called Kroger's corporate office and Kroger's customer service number to make my complaint. I was give an ID #. I followed up several times via phone and NOT ONCE, did ANYONE (manager or otherwise) contact me back. The problem is CUSTOMER SERVICE and yes, it would be nice if Kroger's coupon policy was consistent between the stores. I have visited Kroger several times since I wrote the letters and I haven't' had a problem using my coupons. I have been able to use 5 (printed internet coupons) on 5 like items without incident (which is the same policy on Kroger's site). I was told in March that the surveillance video would be viewed to verify my story/experience and someone would DEFINTELY contacted me. It was not until I made this claim on Revdex.com that someone has responded. And that person clearly didn't read/nor understand what I am complaining about. If the customer service from leadership is terrible, I can understand why some of the store employees act the way they do towards customers. It's the example they're given. I am VERY DISAPPOINTED in the Revdex.com response given by the Kroger employee. I ask that someone from Kroger Corporate office contact me via phone or mail to explain their response, before I escalate this higher. I was told someone would call me and 6 months later, no one has.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Krogers requested and received photos from me but wouldn't give me s copy of the videotape that's shows the poor conditions of the parking lot and the cart hitting my car. That did not use minimum care in maintaining their lot.
Regards,
[redacted]
I was out of the country for few weeks when Kroger had left me a voice mail (it took them so long to reach out to me). I called to Kroger and left voicemessage as soon as I returned. I have not heard back from anyone and now I see my complaint was closed. Please advise,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] Companies MUST do a better job in the customer service area.
Thank you for contacting the Kroger Company regarding your gift cards. The pamphlet that is provided with the card purchase lists all terms and conditions, including fees for inactivity and expiration dates. At this time the cards in question are expired and no refund is warranted. We trust this information is helpful to [redacted] and thank him for shopping at the Kroger family of stores.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Reached out to the customer directly by email and advised we have documented their concern and notified the Store Manager. We are confident the necessary steps will be taken to ensure they have a better...
My Kroger plus number is [redacted]. I have been trying for 3 weeks now to get this straightened out and can't get anywhere with customer service. They had my account so far behind that they overlooked this receipt survey for 6/30/17 and I have not gotten the 50 pts for submitting it. I am only asking for what is coming to me and I follow the requirements to the letter when they must be entered. I appreciate your help in this matter and hope it can be settled soon.
I spoke to [redacted] at Kroger's [redacted] Division ###-###-####, and resolve the problem. I was able to go into the [redacted] Road store and pick up the DVD for the advertised price. Thank you for your prompt service. [redacted]
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. We want to apologize for any inconvenience this customer encountered. After researching, this customer contacted us twice by email and our customer service responded on 2/26/16 and 3/26/16 but the email...
address the customer provided was undeliverable and the phone numbers provided are invalid. We've properly documented this customer's concern and we've contacted Store Management. We feel confident Store Management will take the necessary steps to prevent this from happening again in the future. We would like to make this right with the customer. Please have the customer contact us back with their shopper's card number.Regards,Kroger Co.Ref # [redacted]
Our IT Department is aware of this problem and actively working on a fix. We currently do not have ETA on a resolution. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer. Regards,Kroger Co.
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. We appreciate the assistance of the Revdex.com. This is not a product that we manufacture and we would not be financially responsible for this gift card. We have attempted to contact [redacted] customer service on behalf of the customer, however they cannot release any information since we are not the card holder. Please have the customer contact [redacted] Customer Service at ###-###-#### for all assistance regarding these gift cards. The customer may also contact Kroger Customer Relations Center (KCRC) at: ###-###-#### to see if they can provide any assistance. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.
We want to assure you this was addressed with the Store Manager. I've contacted the store speaking with the store manager. Please return to the store with your receipt. Please request to speak with the store Manager David for assistance in this matter. We are confident the necessary steps were taken to ensure a better experience going forward. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.Regards,Kroger Co.
I explain that Kroger is exhibiting a lack of investigative quality assurance efforts by requesting data that it already has. I do not need to reveal my card number in order to prove anything for myself or Kroger. Tell them that a customer's card number is irrelevant data. Furthermore, it proves that Kroger is not completely in control of it's store surveillance, explaining an inability of instance.
I do not trust Kroger's assurances through email communication that the store manager will be trained on what a valid license is, considering customer service assured me a regional manager would contact my husband through a phone call which was never received. I want a phone call from a manager letting me know that the staff at the [redacted] Kroger have been trained and we will no longer have a problem buying alcohol with my husband's valid driver's license.
Dear Sirs,Ref# [redacted]On...
September 24, 2015 at approximately 3:15pm I stopped into the Kroger at [redacted] to purchase my weekend adult libation. 12 pack 8 ounce [redacted]a. It was clearly marked on sale at $11.99. I went ahead to the self check out and realized after I had paid that I was charged full price. I was directed to the customer service desk where the attendant there called on the manager, Monty W.. He did not come to the service desk instead he stood in the aisle behind the registers and yelled. He declared he would not make anything right concerning alcohol. He continued to make much more of the situation than was needed and made me to feel distraught as customers and workers in the store were staring at me like I had done something against the law. I stopped here on the way home from work. All I wanted was the sale price as advertised. Not a big deal. He kept screaming at me and ranting red in the face about not making anything to do with alcohol right. He suggested that I was yelling and that was when I pointed to the cameras and told him "they would decide". The money is not the objective...it was at first...the ranting and belittling me in front of the whole store became more the issue. I am 57 years old. I've been a patron of Krogers for many years and just recently moved to the [redacted] area, now I don't want to even go into the store. My Kroger Shoppers Card number on the back of the card is [redacted]. I deserve an apology. I live within 2 miles of this location. It is on my way to and from work. Attached please find the picture which I went back and took with my phone of the sale price. Thank you for your attention in this matter.[redacted]
Reached out to the customer's directly and advised we have documented her concern and notified the Store Manager. Explained to the customer our Store Management has already addressed this concern. The customer was offered a token of our appreciation. We appreciate the assistance of the Revdex.com. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.
Regards,
Kroger Co.
Hi [redacted], Thank you for contacting the Kroger Executive Office. I apologize for any inconvenience caused. We do allow our customers, for their convenience, to apply a phone number as an alternate Id that can be used instead of the physical card. Please understand that phone numbers are recycled. It is not our intention to confuse or frustrate our customers. But we do follow a Privacy Policy similar to HIPAA to protect our customer’s personal information. We are unable to make any changes to another person’s account unless we are speaking with that person and they can fully verify the personal information we have documented on file in our database. This would be why we are unable to remove a phone number from someone else’s account. Removing the phone number from one account and adding to another account will lower the security on the account. Thanks!
I contacted the customer directly and apologized. It is not our intention to frustrate our customer. Explained, unfortunately, all gift card purchases are final. This is not a product that we manufacture and we would not be financially responsible for this product. Directed the customer...
to contact the Customer Service phone number on the back of the gift card for all assistance regarding the gift card. We appreciate the assistance of the Revdex.com.
Regards,
Kroger Co.
Ref # [redacted]
Addition to my rejection of the denial of my request for refund from Fred Meyer:I would like to add that over the last 5 years my husband and I have spent over $40,000 at the [redacted] Fred Meyer. The amount in dispute is $159.92 + tax. We purchase 95% of all groceries, personal needs, home goods, and seasonal items at this business. Despite our many bad experiences with both products and employees, we have remained devoted customers. With a multitude of other companies to support and give our service to, we expect a suitable response and resolution to any and all problems that arise with Fred Meyer in order to retain ours, and our friends’ and families’, loyalty.We had an experience at a different Fred Meyer location recently and it was a better customer service experience that one time than we have had in 5 years combined at the [redacted] location. We would consider still shopping with Fred Meyer, though be changing locations despite our inconvenience, if Fred Meyer is willing to take this situation seriously.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. It is apparent that Kroger in its entirety have CUSTOMER SERVICE ISSUES, which is the PRIMARY reason for my complaint. The consistency with using coupons at Kroger's store is a small portion of my irritation. It is also evident that whomever read my complaint, clearly didn't read it AT ALL. My MAIN concern for writing the letter was due to the HORRIBLE CUSTOMER SERVICE and the way I was spoken too by Kroger employees and front line mangers. I was NEVER rude or acted as such. The employees that were rude to me obviously do not like their job at Kroger. I can understand policy, it was how they acted towards me, as if I were trying to steal from the store. I really did not like how one employee called the manager over the intercom and I was only standing in line waiting to be checked out. Then when she arrives to the front, she tells the cashier what coupons to take from me and it was my 2nd time ever being in that store.I sent two letters to Kroger in March 2016 (one certified and one regular mail). I also called Kroger's corporate office and Kroger's customer service number to make my complaint. I was give an ID #. I followed up several times via phone and NOT ONCE, did ANYONE (manager or otherwise) contact me back. The problem is CUSTOMER SERVICE and yes, it would be nice if Kroger's coupon policy was consistent between the stores. I have visited Kroger several times since I wrote the letters and I haven't' had a problem using my coupons. I have been able to use 5 (printed internet coupons) on 5 like items without incident (which is the same policy on Kroger's site). I was told in March that the surveillance video would be viewed to verify my story/experience and someone would DEFINTELY contacted me. It was not until I made this claim on Revdex.com that someone has responded. And that person clearly didn't read/nor understand what I am complaining about. If the customer service from leadership is terrible, I can understand why some of the store employees act the way they do towards customers. It's the example they're given. I am VERY DISAPPOINTED in the Revdex.com response given by the Kroger employee. I ask that someone from Kroger Corporate office contact me via phone or mail to explain their response, before I escalate this higher. I was told someone would call me and 6 months later, no one has.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Krogers requested and received photos from me but wouldn't give me s copy of the videotape that's shows the poor conditions of the parking lot and the cart hitting my car. That did not use minimum care in maintaining their lot.
Regards,
[redacted]
I was out of the country for few weeks when Kroger had left me a voice mail (it took them so long to reach out to me). I called to Kroger and left voicemessage as soon as I returned. I have not heard back from anyone and now I see my complaint was closed. Please advise,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] Companies MUST do a better job in the customer service area.
Thank you for contacting the Kroger Company regarding your gift cards. The pamphlet that is provided with the card purchase lists all terms and conditions, including fees for inactivity and expiration dates. At this time the cards in question are expired and no refund is warranted. We trust this information is helpful to [redacted] and thank him for shopping at the Kroger family of stores.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Reached out to the customer directly by email and advised we have documented their concern and notified the Store Manager. We are confident the necessary steps will be taken to ensure they have a better...
experience going forward. Regards,Kroger Co.
My Kroger plus number is [redacted]. I have been trying for 3 weeks now to get this straightened out and can't get anywhere with customer service. They had my account so far behind that they overlooked this receipt survey for 6/30/17 and I have not gotten the 50 pts for submitting it. I am only asking for what is coming to me and I follow the requirements to the letter when they must be entered. I appreciate your help in this matter and hope it can be settled soon.