Thank you for contacting the Kroger Executive Office. I am in receipt of the concern you sent through the Revdex.com. We appreciate the opportunity to address the customer’s concern. We respectfully request that the Revdex.com close this contact as we have nothing further to add. For all further assistance regarding this concern please contact [redacted] directly, ###-###-####. We appreciate the Revdex.com's assistance in this matter.Regards,Kroger Co.
I am not happy with their response because I have reached out to them and their affiliates more than once. I've contacted them and the Turkey Hill customer service and either one has even apologized to me for the inconvenience. I've already done as they said and gone into the store to fill out this form, the manager is never there and I shouldn't have to keep going up there after they damaged by car.
Thank you for contacting The Kroger Executive Office. I am in receipt of your complaint sent through the Revdex.com. We appreciate you contacting us regarding the poor service you received at your [redacted], Tennessee location pharmacy and we apologize for your experience. Our company...
prides itself on offering excellent customer service. We expect our employees to conduct themselves in an attentive professional friendly manner and treat our customers with respect at all times. We are committed to providing you with the most enjoyable shopping experience possible. Your comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employees. Thank you for bringing this to our attention. We want to assure you this will be addressed further with the Pharmacy Manager. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
There was no token of appreciation given and I have not been contacted regarding this humiliating, time consuming, frustrating incident.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I did receive a call from Kroger and they offered to replace the pots that I had purchased, however that is not acceptable to me. I don't want replacement pots as they were not satisfactory to me. I would like to receive a refund of the money that I paid for them as well as compensation for the landscape work that had to be done to repair the damage that the pots caused.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Kroger has stated they refunded my money and apologized.
Regards,
[redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. We appreciate your concern. Our company is committed to customer satisfaction and appreciate your feedback. We offer a service called ClickList which is an online grocery ordering...
service offered in participating stores. Customers can shop online and pick up their order at the store, without having to leave their car! Customers visit our site to get started. They simply browse for the items they want to purchase and add them to their cart. During the ordering process, they will be asked to select a pickup time and location. At their scheduled pick up time, customers will pull up at the ClickList drive-through (there will be signs to help guide them). An Associate will assist the customer by swiping their credit or debit card and loading the groceries into their car. We do not accept orders by fax at our stores. If this was done in the past, it's been replaced with ClickList. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
that the manager has already, and verbally accepted responsibility for the tow by establishing and notifying me the rules of there property's towing service and as well as I was a customer of there establishment not the property and if no action is taken to ease my concern and problem I will be forced to result in legal actions.
I only ask for my money back whether by cash or store credit.
Regards,
[redacted]
It is not our intention to frustrate our customers. Kroger has chosen to offer the most secure option to chip card customers at check out. We suggest for the customer to contact their credit card company and request to set up a pin number. We want to apologize for any inconvenience but this is how...
our policy is at this time and we cannot guarantee this will change in the future. We've documented this customer's suggestion and it will be taken under serious consideration. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com.
Regards,
Kroger Co.
Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. After filing a complaint with Revdex.com the business refunded the purchase price. Although the issue is now closed, I still find the whole experience unsatisfactory, it should not have to rise to the level it did, therefore will patronize other retailers in the future.Regards, [redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. We appreciate the opportunity to address your concern with the assistance of the Revdex.com. Reached out to the customer directly via email to request for additional information....
We are confident the necessary steps will be taken to ensure they have a better experience going forward.Regards,Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted] That was said to me on the phone already. It sounds like this person repeated what we talked about on the phone w/nothing else better to say to resolve this and I'm disputing that both the corporate office mainly, due to the local [redacted] store, who I spoke to couple of times then would not return my call again is not working with me to see if they would honor the extension of the sale price plus if the other manager that day I spoke to in the store said if I had that receipt, then don't tell customers they will go with that price of the receipt if I'm able to present it and now here the response back states it was a mistake should be $2 more the price that was suppose to be rung up in the first place. The managers/corporate and staffs should be trained properly and it does not sound like it especially I asked the corporate [redacted] office to return my call and I never got a return call, you call that great customer service?? Huh, it sure doesn't like it to me. Pretty rude people there!!
I'm so sorry about your inconvenience. I'm glad you've brought this to my attention. Since you paid by Debit Card, I need to provide you with our Kroger Customer Relations Center (KCRC) responsible for reviewing your transaction and payment method. Please contact our KCRC...
Department at ###-###-#### and they will be able to review further.Regards,Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
First, you tell me to call the number on the back of the card, which I did 3 times, now I need to call [redacted] customer service. I have listed and additional 2 pdf's from domain registration lookup sites that show Kroger owns the [redacted] website (I also have 5 more). I also attached a pdf of the response I got from [redacted]. It basically says to call the issuing bank. I have not gotten a response from [redacted] National Association, don't really expect to. I did however find on one of their many websites, instructions to call the number on the back of the card, see attached [redacted] pdf. In my opinion, all lines lead back to Kroger. I am not going to get my money from anyone else. These Are [redacted] Prepay Gift Cards. The cards are not locked. They are closed, and cannot be reopened. Thats why they began promising new cards. I don't understand it myself. Me and my wife buy ltterally 100's of these a year from Kroger, as well as our gas and groceries. we also have Kroger Iwireless phones. I've put a lot of time and research into this. Not just looking for a scapegoat. [redacted] is a Kroger website, that Kroger uses to register, and offer techinical support to customers of Kroger. I will gladly send you the same pictures of my cards, along with the fax verification that I sent to [redacted] if you desire. please let me know.
Regards,
[redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. Reached out to the customer's directly. We appreciate the opportunity to further document your concern with the assistance of the Revdex.com. We are confident the necessary steps have been taken to ensure they have a better experience going forward. We appreciate the assistance of the Revdex.com in this matter and we respectfully request that the Revdex.com close this contact.Regards,Kroger Co.
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. I've documented the customer's concern with our Check Policy. We operate with honesty and integrity, and it is not our intention to confuse or frustrate our customers in any way. Please have the customer...
contact our Check Department at ###-###-#### and they will be able to assist the customer further with any questions or detailed explanations. We support the decisions and policy of our Check Department. Regards,Kroger Co.
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern sent through the Revdex.com regarding your recent experience. It is not our intention to frustrate or upset our customers. We want to assure you that we take all customer concerns very seriously. We have documented your...
comments to ensure a better experience in the future. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Regards,Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I was never contacted by a member of their leadership team. I tried multiple times to fill out the report but was told there wasn't a manager there.
Regards,
[redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of the concern you sent through the Revdex.com. We appreciate the opportunity to address the customer’s concern. We respectfully request that the Revdex.com close this contact as we have nothing further to add. For all further assistance regarding this concern please contact [redacted] directly, ###-###-####. We appreciate the Revdex.com's assistance in this matter.Regards,Kroger Co.
I am not happy with their response because I have reached out to them and their affiliates more than once. I've contacted them and the Turkey Hill customer service and either one has even apologized to me for the inconvenience. I've already done as they said and gone into the store to fill out this form, the manager is never there and I shouldn't have to keep going up there after they damaged by car.
Thank you for contacting The Kroger Executive Office. I am in receipt of your complaint sent through the Revdex.com. We appreciate you contacting us regarding the poor service you received at your [redacted], Tennessee location pharmacy and we apologize for your experience. Our company...
prides itself on offering excellent customer service. We expect our employees to conduct themselves in an attentive professional friendly manner and treat our customers with respect at all times. We are committed to providing you with the most enjoyable shopping experience possible. Your comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employees. Thank you for bringing this to our attention. We want to assure you this will be addressed further with the Pharmacy Manager. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
There was no token of appreciation given and I have not been contacted regarding this humiliating, time consuming, frustrating incident.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I did receive a call from Kroger and they offered to replace the pots that I had purchased, however that is not acceptable to me. I don't want replacement pots as they were not satisfactory to me. I would like to receive a refund of the money that I paid for them as well as compensation for the landscape work that had to be done to repair the damage that the pots caused.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Kroger has stated they refunded my money and apologized.
Regards,
[redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. We appreciate your concern. Our company is committed to customer satisfaction and appreciate your feedback. We offer a service called ClickList which is an online grocery ordering...
service offered in participating stores. Customers can shop online and pick up their order at the store, without having to leave their car! Customers visit our site to get started. They simply browse for the items they want to purchase and add them to their cart. During the ordering process, they will be asked to select a pickup time and location. At their scheduled pick up time, customers will pull up at the ClickList drive-through (there will be signs to help guide them). An Associate will assist the customer by swiping their credit or debit card and loading the groceries into their car. We do not accept orders by fax at our stores. If this was done in the past, it's been replaced with ClickList. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.
Regards,
Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
that the manager has already, and verbally accepted responsibility for the tow by establishing and notifying me the rules of there property's towing service and as well as I was a customer of there establishment not the property and if no action is taken to ease my concern and problem I will be forced to result in legal actions.
I only ask for my money back whether by cash or store credit.
Regards,
[redacted]
It is not our intention to frustrate our customers. Kroger has chosen to offer the most secure option to chip card customers at check out. We suggest for the customer to contact their credit card company and request to set up a pin number. We want to apologize for any inconvenience but this is how...
our policy is at this time and we cannot guarantee this will change in the future. We've documented this customer's suggestion and it will be taken under serious consideration. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com.
Regards,
Kroger Co.
Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. After filing a complaint with Revdex.com the business refunded the purchase price. Although the issue is now closed, I still find the whole experience unsatisfactory, it should not have to rise to the level it did, therefore will patronize other retailers in the future.Regards, [redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. We appreciate the opportunity to address your concern with the assistance of the Revdex.com. Reached out to the customer directly via email to request for additional information....
We are confident the necessary steps will be taken to ensure they have a better experience going forward.Regards,Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted] That was said to me on the phone already. It sounds like this person repeated what we talked about on the phone w/nothing else better to say to resolve this and I'm disputing that both the corporate office mainly, due to the local [redacted] store, who I spoke to couple of times then would not return my call again is not working with me to see if they would honor the extension of the sale price plus if the other manager that day I spoke to in the store said if I had that receipt, then don't tell customers they will go with that price of the receipt if I'm able to present it and now here the response back states it was a mistake should be $2 more the price that was suppose to be rung up in the first place. The managers/corporate and staffs should be trained properly and it does not sound like it especially I asked the corporate [redacted] office to return my call and I never got a return call, you call that great customer service?? Huh, it sure doesn't like it to me. Pretty rude people there!!
I'm so sorry about your inconvenience. I'm glad you've brought this to my attention. Since you paid by Debit Card, I need to provide you with our Kroger Customer Relations Center (KCRC) responsible for reviewing your transaction and payment method. Please contact our KCRC...
Department at ###-###-#### and they will be able to review further.Regards,Kroger Co.
KROGER[redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
First, you tell me to call the number on the back of the card, which I did 3 times, now I need to call [redacted] customer service. I have listed and additional 2 pdf's from domain registration lookup sites that show Kroger owns the [redacted] website (I also have 5 more). I also attached a pdf of the response I got from [redacted]. It basically says to call the issuing bank. I have not gotten a response from [redacted] National Association, don't really expect to. I did however find on one of their many websites, instructions to call the number on the back of the card, see attached [redacted] pdf. In my opinion, all lines lead back to Kroger. I am not going to get my money from anyone else. These Are [redacted] Prepay Gift Cards. The cards are not locked. They are closed, and cannot be reopened. Thats why they began promising new cards. I don't understand it myself. Me and my wife buy ltterally 100's of these a year from Kroger, as well as our gas and groceries. we also have Kroger Iwireless phones. I've put a lot of time and research into this. Not just looking for a scapegoat. [redacted] is a Kroger website, that Kroger uses to register, and offer techinical support to customers of Kroger. I will gladly send you the same pictures of my cards, along with the fax verification that I sent to [redacted] if you desire. please let me know.
Regards,
[redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. Reached out to the customer's directly. We appreciate the opportunity to further document your concern with the assistance of the Revdex.com. We are confident the necessary steps have been taken to ensure they have a better experience going forward. We appreciate the assistance of the Revdex.com in this matter and we respectfully request that the Revdex.com close this contact.Regards,Kroger Co.
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. I've documented the customer's concern with our Check Policy. We operate with honesty and integrity, and it is not our intention to confuse or frustrate our customers in any way. Please have the customer...
contact our Check Department at ###-###-#### and they will be able to assist the customer further with any questions or detailed explanations. We support the decisions and policy of our Check Department. Regards,Kroger Co.
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern sent through the Revdex.com regarding your recent experience. It is not our intention to frustrate or upset our customers. We want to assure you that we take all customer concerns very seriously. We have documented your...
comments to ensure a better experience in the future. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Regards,Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I was never contacted by a member of their leadership team. I tried multiple times to fill out the report but was told there wasn't a manager there.
Regards,
[redacted]