Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I received a call yesterday and was busy. I called back and was put on hold for 20minutes and then the phone got...
disconnected. I didn't get a response from the Company or the Manager. When she called she was trying to find out where they went wrong. What they did wrong was selling expired prenatal with potential harmful effects. I tried calling today and still didn't get a hold of anyone just kept bouncing back to the person who picked up the phone.
Regards,
[redacted]
Called and spoke with the customer. The customer verified they've been in correspondence with the supplier's representative Deirdre S.. Customer is waiting on a certified letter from Ms. S. for the past two weeks. Customer is going to continue to wait. Advised customer if she does not receive the...
certified letter to contact Ms. S. again for assistance. Explained once the supplier has all of the information they require to investigate they will provide her a resolution. Advised we support the suppliers decisions. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com.
Regards,
Kroger Co.
Ref # [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Kroger has stated they refunded my money and apologized.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
There was no token of appreciation given and I have not been contacted regarding this humiliating, time consuming, frustrating incident.
Regards,
[redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. We appreciate the opportunity to address your concern with the assistance of the Revdex.com. Reached out to the customer directly via email to request for additional information....
We are confident the necessary steps will be taken to ensure they have a better experience going forward.Regards,Kroger Co.
Thank you for contacting The Kroger Executive Office. I am in receipt of your complaint sent through the Revdex.com. We appreciate you contacting us regarding the poor service you received at your [redacted], Tennessee location pharmacy and we apologize for your experience. Our company...
prides itself on offering excellent customer service. We expect our employees to conduct themselves in an attentive professional friendly manner and treat our customers with respect at all times. We are committed to providing you with the most enjoyable shopping experience possible. Your comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employees. Thank you for bringing this to our attention. We want to assure you this will be addressed further with the Pharmacy Manager. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted] That was said to me on the phone already. It sounds like this person repeated what we talked about on the phone w/nothing else better to say to resolve this and I'm disputing that both the corporate office mainly, due to the local [redacted] store, who I spoke to couple of times then would not return my call again is not working with me to see if they would honor the extension of the sale price plus if the other manager that day I spoke to in the store said if I had that receipt, then don't tell customers they will go with that price of the receipt if I'm able to present it and now here the response back states it was a mistake should be $2 more the price that was suppose to be rung up in the first place. The managers/corporate and staffs should be trained properly and it does not sound like it especially I asked the corporate [redacted] office to return my call and I never got a return call, you call that great customer service?? Huh, it sure doesn't like it to me. Pretty rude people there!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
that the manager has already, and verbally accepted responsibility for the tow by establishing and notifying me the rules of there property's towing service and as well as I was a customer of there establishment not the property and if no action is taken to ease my concern and problem I will be forced to result in legal actions.
I only ask for my money back whether by cash or store credit.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. After filing a complaint with Revdex.com the business refunded the purchase price. Although the issue is now closed, I still find the whole experience unsatisfactory, it should not have to rise to the level it did, therefore will patronize other retailers in the future.Regards, [redacted]
It is not our intention to frustrate our customers. Kroger has chosen to offer the most secure option to chip card customers at check out. We suggest for the customer to contact their credit card company and request to set up a pin number. We want to apologize for any inconvenience but this is how...
our policy is at this time and we cannot guarantee this will change in the future. We've documented this customer's suggestion and it will be taken under serious consideration. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com.
Regards,
Kroger Co.
Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I did receive a call from Kroger and they offered to replace the pots that I had purchased, however that is not acceptable to me. I don't want replacement pots as they were not satisfactory to me. I would like to receive a refund of the money that I paid for them as well as compensation for the landscape work that had to be done to repair the damage that the pots caused.
Regards,
[redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. We appreciate your concern. Our company is committed to customer satisfaction and appreciate your feedback. We offer a service called ClickList which is an online grocery ordering...
service offered in participating stores. Customers can shop online and pick up their order at the store, without having to leave their car! Customers visit our site to get started. They simply browse for the items they want to purchase and add them to their cart. During the ordering process, they will be asked to select a pickup time and location. At their scheduled pick up time, customers will pull up at the ClickList drive-through (there will be signs to help guide them). An Associate will assist the customer by swiping their credit or debit card and loading the groceries into their car. We do not accept orders by fax at our stores. If this was done in the past, it's been replaced with ClickList. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. I've documented the customer's concern with our Check Policy. We operate with honesty and integrity, and it is not our intention to confuse or frustrate our customers in any way. Please have the customer...
contact our Check Department at ###-###-#### and they will be able to assist the customer further with any questions or detailed explanations. We support the decisions and policy of our Check Department. Regards,Kroger Co.
The customer was contacted directly by a member of our Senior Leadership Team. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. The customer was contacted the customer directly and offered a token of our appreciation. Regards,Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I was never contacted by a member of their leadership team. I tried multiple times to fill out the report but was told there wasn't a manager there.
Regards,
[redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern sent through the Revdex.com regarding your recent experience. It is not our intention to frustrate or upset our customers. We want to assure you that we take all customer concerns very seriously. We have documented your...
comments to ensure a better experience in the future. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Regards,Kroger Co.
Store Management reached out to the customer directly and resolved customer's concern. We appreciate the assistance of the Revdex.com. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer. Regards, Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I requested contact and as is par for the course, Kroger does not return calls or make contact with customers.
Regards,
[redacted]
They don't get it the other store with there program is too far for me or to send anyone. All I want is soap paperplates and toilet paper. Is too hard to help a dessert storm vet out regardless of your programs.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I received a call yesterday and was busy. I called back and was put on hold for 20minutes and then the phone got...
disconnected. I didn't get a response from the Company or the Manager. When she called she was trying to find out where they went wrong. What they did wrong was selling expired prenatal with potential harmful effects. I tried calling today and still didn't get a hold of anyone just kept bouncing back to the person who picked up the phone.
Regards,
[redacted]
Called and spoke with the customer. The customer verified they've been in correspondence with the supplier's representative Deirdre S.. Customer is waiting on a certified letter from Ms. S. for the past two weeks. Customer is going to continue to wait. Advised customer if she does not receive the...
certified letter to contact Ms. S. again for assistance. Explained once the supplier has all of the information they require to investigate they will provide her a resolution. Advised we support the suppliers decisions. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com.
Regards,
Kroger Co.
Ref # [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Kroger has stated they refunded my money and apologized.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
There was no token of appreciation given and I have not been contacted regarding this humiliating, time consuming, frustrating incident.
Regards,
[redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. We appreciate the opportunity to address your concern with the assistance of the Revdex.com. Reached out to the customer directly via email to request for additional information....
We are confident the necessary steps will be taken to ensure they have a better experience going forward.Regards,Kroger Co.
Thank you for contacting The Kroger Executive Office. I am in receipt of your complaint sent through the Revdex.com. We appreciate you contacting us regarding the poor service you received at your [redacted], Tennessee location pharmacy and we apologize for your experience. Our company...
prides itself on offering excellent customer service. We expect our employees to conduct themselves in an attentive professional friendly manner and treat our customers with respect at all times. We are committed to providing you with the most enjoyable shopping experience possible. Your comments provide us the opportunity to evaluate, address and provide coaching as a learning experience for our employees. Thank you for bringing this to our attention. We want to assure you this will be addressed further with the Pharmacy Manager. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
Regards,
[redacted] That was said to me on the phone already. It sounds like this person repeated what we talked about on the phone w/nothing else better to say to resolve this and I'm disputing that both the corporate office mainly, due to the local [redacted] store, who I spoke to couple of times then would not return my call again is not working with me to see if they would honor the extension of the sale price plus if the other manager that day I spoke to in the store said if I had that receipt, then don't tell customers they will go with that price of the receipt if I'm able to present it and now here the response back states it was a mistake should be $2 more the price that was suppose to be rung up in the first place. The managers/corporate and staffs should be trained properly and it does not sound like it especially I asked the corporate [redacted] office to return my call and I never got a return call, you call that great customer service?? Huh, it sure doesn't like it to me. Pretty rude people there!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
that the manager has already, and verbally accepted responsibility for the tow by establishing and notifying me the rules of there property's towing service and as well as I was a customer of there establishment not the property and if no action is taken to ease my concern and problem I will be forced to result in legal actions.
I only ask for my money back whether by cash or store credit.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. After filing a complaint with Revdex.com the business refunded the purchase price. Although the issue is now closed, I still find the whole experience unsatisfactory, it should not have to rise to the level it did, therefore will patronize other retailers in the future.Regards, [redacted]
It is not our intention to frustrate our customers. Kroger has chosen to offer the most secure option to chip card customers at check out. We suggest for the customer to contact their credit card company and request to set up a pin number. We want to apologize for any inconvenience but this is how...
our policy is at this time and we cannot guarantee this will change in the future. We've documented this customer's suggestion and it will be taken under serious consideration. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com.
Regards,
Kroger Co.
Ref # [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I did receive a call from Kroger and they offered to replace the pots that I had purchased, however that is not acceptable to me. I don't want replacement pots as they were not satisfactory to me. I would like to receive a refund of the money that I paid for them as well as compensation for the landscape work that had to be done to repair the damage that the pots caused.
Regards,
[redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern that you sent through the Revdex.com. We appreciate your concern. Our company is committed to customer satisfaction and appreciate your feedback. We offer a service called ClickList which is an online grocery ordering...
service offered in participating stores. Customers can shop online and pick up their order at the store, without having to leave their car! Customers visit our site to get started. They simply browse for the items they want to purchase and add them to their cart. During the ordering process, they will be asked to select a pickup time and location. At their scheduled pick up time, customers will pull up at the ClickList drive-through (there will be signs to help guide them). An Associate will assist the customer by swiping their credit or debit card and loading the groceries into their car. We do not accept orders by fax at our stores. If this was done in the past, it's been replaced with ClickList. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer.
Regards,
Kroger Co.
We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. I've documented the customer's concern with our Check Policy. We operate with honesty and integrity, and it is not our intention to confuse or frustrate our customers in any way. Please have the customer...
contact our Check Department at ###-###-#### and they will be able to assist the customer further with any questions or detailed explanations. We support the decisions and policy of our Check Department. Regards,Kroger Co.
The customer was contacted directly by a member of our Senior Leadership Team. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. The customer was contacted the customer directly and offered a token of our appreciation. Regards,Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. I was never contacted by a member of their leadership team. I tried multiple times to fill out the report but was told there wasn't a manager there.
Regards,
[redacted]
Thank you for contacting the Kroger Executive Office. I am in receipt of your concern sent through the Revdex.com regarding your recent experience. It is not our intention to frustrate or upset our customers. We want to assure you that we take all customer concerns very seriously. We have documented your...
comments to ensure a better experience in the future. We appreciate the opportunity to address the customer’s concern with the assistance of the Revdex.com. Regards,Kroger Co.
Store Management reached out to the customer directly and resolved customer's concern. We appreciate the assistance of the Revdex.com. Respectfully, we request that the Revdex.com close this case as this office has no further information to offer the customer. Regards, Kroger Co.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I requested contact and as is par for the course, Kroger does not return calls or make contact with customers.
Regards,
[redacted]
They don't get it the other store with there program is too far for me or to send anyone. All I want is soap paperplates and toilet paper. Is too hard to help a dessert storm vet out regardless of your programs.