The TJX Companies, Inc.

Thank you for contacting the Revdex.com regarding your recent visit to our T.J. Maxx store in [redacted], NC. We appreciate the opportunity to assist you regarding your return to this store. We regret a store associate of ours mistakenly gave you incorrect information regarding the...

acceptance of returns to this store location. Please be assured we have worked both with the Store Manager Katina, as well as our District Manager Anne and they both would like to extend an offer of making your return to the [redacted] location beyond the 30 day period. Should you choose this option, please let me know, so I can let our District Manager Anne know to make those arrangements for you. We realize the inconvenience of this, and should you be unable to return to this location to make your return, you may also ship me your item directly, and I will be happy to reimburse you both the cost of the item, as well as the cost you incur for sending it to my attention. Finally, for the trouble this has caused, in either case we will be sure to mail you something for the inconvenience. Please let me know which option works best for you, so that we can rectify this as quickly as possible. Sincerely,[redacted]T.J. Maxx Customer Service Supervisor

Thank you for contacting the Revdex.com regarding your recent purchase from our Deptford, NJ Marshalls store. We were disappointed to learn the shoes you purchase were for the same foot and that our store was unable to assist you with a return. We strive to ensure that all of...

the managers and associates at our stores understand the importance of providing customer service at the highest level in the industry, and we are sorry that this was not what you experienced.As we discussed, if you would kindly forward to us pictures of the shoes, we will be happy to reimburse you in the form of a check. Again, thank you very much for taking the time to contact us and for bringing this to our attention. You are a valued Marshalls customer and we look forward to hearing back from you soon. Sincerely,[redacted] Marshalls Customer Service

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. i have also added the call from the rude receptionist that needs to be reprimanded.
Regards,
[redacted]

We apologize for the delayed response and appreciate your patience while we look into this further for you.  We will send our reply to the email address, [redacted].[redacted], we have on file for you shortly.Sincerely, [redacted]T.J. Maxx Customer Service

Thank you for contacting the Revdex.com regarding an item purchased in one of our stores.We were disappointed to learn an item purchased in one of our stores did not meet the standard of quality we expect. We are happy to assist you with this, however we need a bit more information. If...

you could please reply to this message with the store you purchased the item in ([redacted]), the city and state of the store, as well as the total cost of the item including sales tax, it will assist us in this manner. If you prefer to reach us by phone, you may do so at [redacted]. Our business hours are Monday - Friday 9am -6pm EST. If you reach us by phone, please have reference number [redacted] available at the time of your call. Thanks again for reaching out to us, we look forward to hearing back from you. Sincerely,[redacted]TJX Corporate Customer Service

Thank you for reaching out to the Revdex.com and T.J. Maxx Customer Service regarding an online order and refund issue from tjmaxx.com.We are sorry to learn about your missing order and the delays you have experienced with a refund for that order. Please be assured that a representative...

will be reaching out to you shortly to discuss this further. We look forward to speaking with you. Regards, [redacted] T.J. Maxx Customer Service

Thank you for contacting the Revdex.com regarding the items you returned to tjmaxx.com.  We were disappointed to learn you have not received your refund. We strive to ensure that all our associates understand the importance of providing customer service at...

the highest level in the industry, and we are sorry that this was not what you experienced. Please be assured I have forwarded your comments and concerns to the appropriate department for their review and attention.On 2/23/18 we processed two credits to refund you for the items you returned.  A credit of $211.70 to refund you for the item you returned from order [redacted] and a credit of $319.04 to refund you for the item you returned from order [redacted].  Please allow 3-5 business days for the credit to post. It is never our intention to inconvenience our customers in any way and for this we are truly sorry. As an expression of our apologies for any inconvenience, we will be sending you a gift card to the address you provided. Again, thank you very much for taking the time to contact us and for bringing this to our attention. You are a valued T.J. Maxx customer, and we hope you will shop with us again, so that we may provide you with the level of service you so rightly deserve.Sincerely,[redacted] T.J. Maxx Customer Service

Thank you for contacting the Revdex.com regarding your recent visit to one of our T.J. Maxx store in [redacted] We apologize our store was unable to complete your return.Please be assured we have addressed your concerns regarding your visit to the appropriate Management teams for...

their review and attention. In addition, [redacted], our Regional Admin has called and left you a message regarding this, so that she may try and assist you further. She also has let us know she will attempt to reach you again on Monday, January 16 2017. Thank you again for reaching out to us, and we hope to have the opportunity to serve you better in the future. Sincerely,[redacted]T.J. Maxx Customer Service Supervisor

To the Revdex.com and TJX, Inc.:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. I also would like to take the time to thank [redacted] and [redacted] of the TJX, Inc. customer service team, for their quick responses and excellent phone demeanor regarding my situation.  It truly makes a difference when service industry individuals are attentive and willing to try to work together to resolve a situation.  Thank you TJX and to the [redacted] store manager for making me a satisfied customer again!!   
Regards, [redacted]

Dear [redacted],Thank you for contacting the Revdex.com regarding your experience in one of our stores.We were sorry to hear of the misinformation you received regarding our TJX Rewards credit card. Because we value our customers, and would like to make certain that this is...

addressed, we need a bit more information from you. If you would kindly contact us back and let us know what store you were in, the names or descriptions of anyone that you spoke with, and the numbers under the bar code of your receipt it would assist us in following up on this matter. If you prefer, you can call our Customer Service Department at [redacted] and ask to speak to me.We look forward to hearing back from you.Sincerely,[redacted] Customer Service Supervisor

Thank you for reaching out to the Revdex.com regarding your TJX Rewards credit application. As you may be aware, the TJX Rewards credit card is administered by [redacted] Financial. It is our understanding our Representative from [redacted] Financial was able to contact you to assist with answering and resolving your concerns.  If you have further questions regarding your application, account, or rewards, please contact [redacted] Financial directly at 1-[redacted]. To speak to a Representative, you may hit 0# on the keypad of your phone throughout the automated prompts.You are a valued T.J. Maxx customer and we appreciate your inquiry.Sincerely,[redacted] TJX Customer Service

We apologize for the delay in responding to your complaint and appreciate your patience while we research this further. Sincerely, [redacted] T.J. Maxx Customer Service

Thank you for contacting the Revdex.com regarding your recent experience in our Canoga Park, CA HomeGoods store. We were disappointed to learn of the difficulty you encountered with the delivery of the furniture you purchased. We strive to ensure that all of the managers and...

associates at our stores understand the importance of providing customer service at the highest level in the industry, and we are sorry that this was not what you experienced.Please be assured we have forwarded your concerns to the appropriate department for their review and attention. It is certainly never our intention to inconvenience our customers in any way, and for this we are truly sorry. As an expression of our apologies we will be sending compensation to the address you provided. Again, thank you very much for taking the time to contact us and for bringing this to our attention. You are a valued HomeGoods customer, and we hope you will shop with us again, so that we may provide you with the level of service you so rightly deserve.Sincerely,[redacted] HomeGoods Customer Service

Thank you for contacting the Revdex.com regarding your experience in one of our stores.We were sorry to hear that you had a poor experience. Because we value our customers, and would like to make certain that this is addressed, we need a bit more information from you. If you would...

kindly call our Customer Service Department at ###-###-#### and let us know the location of the store you were in when this happened, it would assist us in following up on this matter.  Please ask for me, [redacted], using reference #[redacted].We look forward to hearing back from you.Sincerely,[redacted] TJX Corporate Customer ServiceCustomer Service Hours of operation are Monday through Friday 9 AM to 6 PM, EST

Thank you for reaching out to the Revdex.com and Marshalls Customer Service. We are sorry to learn that you were given different information about markdown prices after a purchase is made. Our records show that we spoke with you earlier this month and had reached out to...

share your complaint with the District Manager, [redacted]. Please accept our apologies for the lack of follow up you were looking for. We are contacting Ms. [redacted]s office again to request a follow up call to you and will follow up on it on your behalf. Regards,[redacted]Marshalls Cusomer Service

Thank you for your reply to the Revdex.com regarding your TJX Rewards credit card account.  We are disappointed to learn of the confusion regarding your TJX Rewards Certificates. It is our understanding you were able to speak with our Representative from [redacted] Financial who was able to assist in resolving your questions and concerns.You are a valued T.J. Maxx customer and we appreciate your inquiry.Sincerely,[redacted] TJX Customer Service

Thank you for contacting the Revdex.com regarding your recent purchase in one of our HomeGoods stores. We were disappointed to learn the dog beds you purchased did not meet the standard of quality merchandise HomeGoods carries. It is never our intention to inconvenience our...

customers in any way and for this we are truly sorry.  As we discussed, I have ordered a gift card to reimburse you for the two dog beds.  Please allow 7-10 business days for processing and delivery. Again, thank you very much for taking the time to contact us and for bringing this to our attention. You are a valued HomeGoods customer, and we hope you will shop with us again, so that we may provide you with the level of service you so rightly deserve.Sincerely,[redacted] HomeGoods Customer Service

Thank you for reaching out to TJ Maxx Customer Service and the Revdex.com.We regret to learn about your negative experiences in our Houston, TX store and see that you have e-mailed us as well. Please be assured that we are looking into these issues and will reply back...

to you via the e-mail that you sent us shortly. We appreciate your patience while we review your comments wth the store management team for that location.Sincerely, [redacted]TJ Maxx Customer Service

We appreciate your feedback. Please know that we reached out to you to offer an option that would allow us to process a return as we normally would, once the merchandise is received back. We are sorry to learn that this upset you further, as this was not our intention.  In the interest of customer service, a credit was processed back to the card that you used to make the purchase for this order today.We sincerely apologize for your negative experiences and hope that we have a chance to better serve you in the future. Regards, [redacted]T.J. Maxx Customer Service

Dear [redacted],Thank you for contacting the Revdex.com regarding the pillows you purchased in our [redacted], AZ store. We were disappointed to learn the pillows did not meet the standard of quality merchanise T.J. Maxx carries and apologize for any inconvenience this may have caused. ...

Please be assured we have forwarded your feedback to our buying department for their review and attention. As we discussed, we have ordered a check to reimburse you the cost of the pillows. Again, thank you very much for taking the time to contact us and for bringing this to our attention. You are a valued T.J. Maxx customer, and we hope to see you in our stores again soon. Sincerely,[redacted]Customer Service Supervisor