The TJX Companies, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 12701249. Please add your rejection comments below. 
 Dear [redacted],I consider situation a very serious failure to refund the purchase price of merchandise returned in good faith, not only after reading the return instructions I was provided, but after contacting your customer service department to make sure it was ok to return two items in one box. Even though TJMaxx Online had proof in their possession that my return box had been received and scanned, no refund was made for a period of almost two months. This happened even though I had contacted customer service approximately three weeks in to alerted them I had not received a refund, and I had been reassured that this would be investigated and taken care of. I called a second time approximately 5 weeks later, was on the phone with customer service for another hour, and received no resolution in the course of that call. It was the next morning I filed my complaint with the Revdex.com. I believe that what happened to me was wrong. I don't know if it is illegal, but it should be, and the lack of a resolution to this situation was starting to smack of gross incompetence or even of TJMaxx actively not caring if I ever got a refund. After I contacted the Revdex.com, I very much appreciate that you then refunded me in full, though no one called me within 24 hours of my last call to customer service as I was promised, nor have I received the gift card you said you were sending.  After the large amount of time I have devoted to obtaining a refund I was rightfully owed, I have asked T. J. Maxx for an explanation in writing of how and why this situation was allowed to continue for three weeks and then to go on for another five weeks once I re-alerted the company. If you cannot provide an explanation to me, a vigorous customer who is entering my twentieth year of shopping with you, well, it is clear either you don't value my business or even worse, you have something to hide in regard to your online services.  Regards,
[redacted]

Thank you for contacting the Revdex.com regarding a costume you wished to return to our Pasadena, CA store. We were sorry to learn our store was unable to assist you with your return after October 31st. In the interest of customer service, as a one-time exception, we will...

be happy to reimburse you for the costume in the form of a gift card.  Please allow 7-10 business days for processing and delivery. We are pleased we were able to assist you with this.  If we can be of further assistance or you have additional questions, please call our Customer Service Department directly at 1-[redacted]. Sincerely,[redacted] T.J. Maxx Customer Service

Thank you for your reply to the Revdex.com regarding your order from tjmaxx.com, order [redacted].We apologize for the delay in the processing of your return.  It is our understanding a refund has been submitted to your account on 3/21 to reimburse you for the order you did not receive.  Unfortunately, nothing we can say or do will erase your unpleasant experience, but do hope you will accept the gift card we are sending to your home with our sincerest apologies for any inconvenience. Again, thank you very much for taking the time to contact us and for bringing this to our attention. You are a valued T.J. Maxx customer, and we hope you will shop with us again, so that we may provide you with the level of service you so rightly deserve.Sincerely,[redacted] T.J. Maxx Customer Service

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
I will not be speaking with any other workers. I simply asked for a store credit to be mailed out due to poor customer service. 
Regards,
[redacted]

Thank you for contacting the Revdex.com and TJ Maxx Customer Service regarding an online order issue from tjmaxx.com.We are sorry to learn about the order that you placed online last month and did not receive, plus the delay in getting your refund for it.  This issue...

has been researched further, and we are pleased that a credit has been processed for the total amount of the order for $203.83. You should see this credit post to your account within a few business days. This time frame varies by bank.We hope that we have a chance to provide better service to you in the future.Sincerely,[redacted] TJ Maxx Customer Service

Thank you for reaching out to the Revdex.com and TJ Maxx Customer Service regarding an online order delivery address issue. We regret to hear that you are having ship to address issues and are getting contradictory information about being able the change the ship to...

address.Please be assured that you will be receiving a phone call from our online Customer Service team to review and discuss this issue further.Sincerely,[redacted] TJ Maxx Customer Service

Thank you for contacting the Revdex.com regarding your TJX Rewards credit card account.We were sorry to learn of the difficulty you have encountered inquiring about your Rewards Certificate. As you may be aware, the TJX [redacted] and TJX Rewards credit cards are administered...

by [redacted] Financial. We have reached out to them on your behalf and they will be contacting you directly.In the interest of customer service, we will be happy to send you a gift card to reimburse you for the missing Reward Certificate.  Please allow 1-2 weeks for processing and delivery. If we can be of further assistance or you have additional questions, please call our Customer Service Department directly at 1-[redacted].  You are a valued T.J. Maxx customer and we appreciate your inquiry.Sincerely, [redacted]T.J. Maxx Customer Service

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com: I just answered their email . to send them all the information that they need to settle it . thanks for the concerns . please email me this weekend .
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
[redacted]

Thank you for contacting the Revdex.com regarding your recent purchase form tjmaxx.com. We were sorry to learn the table you purchased arrived damaged and the difficulty you have encountered trying to return it.  As we discussed, we would be happy to assist you with a...

refund.  If you would kindly email a picture of the table to my attention at: [redacted], it would assist us in following up on this for you.We look forward to hearing from you soon. Sincerely, [redacted]T.J. Maxx Customer Service

Thank you for reaching out to the Revdex.com and TJ Maxx Customer Service about your recent experience in our [redacted], NJ store. We are sorry that you had a poor experience while trying to purchase a sweater. We show that this issue is currently being looked into by TJ Maxx...

Customer Service based on our communications with you on 2/4/16.Please be assured that you will be contacted shortly about this complaint. Regards,[redacted] TJ Maxx Customer Service

Thank you for your reply.We regret to inform you that the order number you have provided ([redacted]) does not show as a valid order for tjmaxx.com. If you are able to confirm this order number, we would greatly appreciate it. If you prefer you may reach us directly by phone at ###-###-####. Our business hours are Monday - Friday, 9am - 6pm EST. Thank you again, and we look forward to hearing back from you so that we may further assist. Sincerely,
[redacted]T.J. Maxx Customer Service Supervisor

Thank you for contacting the Revdex.com and Marshalls Customer Service. We see that you have sent us an email as well, therefore we will reach out to you today via that email. We look forward to speaking with you. Regards,[redacted]Marshalls Customer Service

Thank you for contacting T.J. Maxx Customer Service regarding your TJX Rewards credit card. It is our understanding that you have spoken with [redacted] regarding a resolution for the fees that were charged to your account.If we can be of further assistance, we can be reached at...

1-[redacted]. Sincerely, [redacted]T.J. Maxx Customer ServiceCustomer Service hours of operation are Monday through Friday from 9 AM to 6 PM EST.

Thank you for contacting the Revdex.com regarding your recent order from tjmaxx.com, order [redacted]. We were disappointed to learn you did not receive your order. We strive to ensure that all of our associates understand the importance of providing customer service at...

the highest level in the industry, and we are sorry that this was not what you experienced. We have issued a credit to your account today, 12/15/17, to reimburse you for the order you did not receive. Please allow 3-5 business days for processing.Again, thank you very much for taking the time to contact us and for bringing this to our attention. You are a valued T.J. Maxx customer, and we hope to see you in our stores again soon. Sincerely,[redacted] T.J. Maxx Customer Service

Thank you for contacting the Revdex.com regarding your TJX Rewards credit card account.  We were sorry to learn of the difficulty you are encountering receiving your statements. As you may be aware, the TJX [redacted] and TJX Rewards credit cards are administered by...

[redacted] Financial. We will have a Representative from [redacted] Financial contact you directly.You are a valued T.J. Maxx customer and we appreciate your inquiry.Sincerely,[redacted] TJX Customer Service

Thank you for contacting the Revdex.com regarding your recent order from tjmaxx.com.  We were disappointed to learn of the difficulty you encountered receiving this order and that the box arrived damaged. We would like to discuss this with you further but have been unable to reach...

you at the number you provided.  Is there a better number or time we may reach you?  Or if you prefer, you may call us directly at 1-[redacted] (please use the 'in store' option) and ask for [redacted].Again, thank you very much for taking the time to contact us and for bringing this to our attention. You are a valued T.J. Maxx customer, and we look forward to speaking with you soon. Sincerely,[redacted] T.J. Maxx Customer Service Customer Service hours of operation are Monday through Friday from 9 AM to 6 PM EST.

Thank you for contacting the Revdex.com regarding a gift card you gifted to your friend.  We were sorry to learn of any confusion regarding the redemption of this gift card. Our records show that the $50.00 Marshalls gift card ending in [redacted] was applied toward a purchase...

of $156.53 on 10/10/17 in our Houston, TX store.  We show the balance of the purchase ($106.53) was paid in cash.  We do show that the customer attempted to the use the gift card, ending in [redacted], two more times for this same purchase, but money had already been applied to this purchase.  We do not have any record of a [redacted] gift card being used or attempted for this purchase.  We have tried to reach you by phone but have been unsuccessful and unable to leave a voicemail message.  Is there a better number or time we may reach you?  If you prefer, you or your friend may call our Customer Service Department directly at 1-[redacted] and ask for me, [redacted].Sincerely,[redacted] Marshalls Customer Service

Thank you for contacting the Revdex.com regarding your experience in our Indianapolis, IN T.J. Maxx store. We were very sorry to learn of your disappointment with our price check / mis-marked item policy.At T.J. Maxx, we must sell merchandise for the correct price at all times. If a...

pricing error is detected at the time of check out, or if the item does not have a tag, it is the obligation of the associate to call for a price check to verify the correct price of the item. If the same item cannot be found in the store, the associate will find a comparable item and use that to determine the price.It is never our intention to inconvenience our customers in any way, and we sincerely apologize if this was handled improperly or not explained more clearly to you in the store. In addition, please be assured that I've discussed your comments and concerns with the Store Manager, [redacted]. In the interest of customer service, as an expression of our apologies for any inconvenience, we will be sending compensation to the address you provided. Again, many thanks for taking the time to bring this to our attention. We always welcome feedback from our customers and look forward to seeing you in our stores again.Sincerely[redacted]T.J. Maxx Customer Service