The TJX Companies, Inc.

Per the phone call that I recieved on 5/12 at 11:16 AM, I was told to contact [redacted] directly to change the address and that it is scheduled to deliver tomorrow. After two different phone calls with [redacted] they have informed me that I cannot change the delivery address or make any changes to the package delivery (with the exception of holding at the [redacted] facility in [redacted], TX) because I am the recipent. Per the shippers' (TJ Maxx) instructions, the shipper is the only party authorized to make any changes to the delivery being made. 
Regards,
[redacted]

Thank you for reaching out to the Revdex.com and TJX Customer Service regarding a TJX Rewards credit card account. We regret to learn about this issue. As you may be aware, the TJX [redacted] and TJX Rewards credit cards are administered by [redacted] therefore this complaint...

has been forwarded to them for their review and attention. A bank representative will be reaching out to you soon.Sincerely, [redacted]TJX Customer Service

Good morning, Please be assured that we were looking to see if a store return was an option. Because it is not, we will be contacting you shortly.Regards,[redacted]T.J. Maxx Customer Service

Thank you for reaching out to the Revdex.com regarding the difficulty you encountered using a gift card we sent you. Our records show that 3 gift cards were applied toward your purchase on April 15, 2017.  We can see that card ending in [redacted] was purchased from one of our...

stores on 3/8/17 for $50.00, card ending in [redacted] was issued from our online team as a refund to you on 4/9/17 for $0.01, and card ending in [redacted] was sent to you on 4/3/17 from our Customer Service Department with a value of $50.00.We have tried to reach you by phone to discuss the values and usage of these gift cards, but have been unsuccessful.  If you would kindly call me at 1-[redacted], I would be happy to speak with you to discuss this further. We look forward to hearing back from you soon. Sincerely,[redacted] T.J. Maxx Customer Service Customer Service hours of operation are Monday through Friday from 9 AM to 6 PM EST.

Thank you for reaching out to Marshalls Customer Service and the Revdex.com regarding an issue with a pot and the attempt to return it.We are sorry to learn about the issues you experienced with the quality of a pot that you recently purchased and the store refusing the return....

Please be assured that we will reach out to you at the phone number you provided to discuss this further. We look forward to speaking with you. Sincerely, [redacted] Marshalls Customer Service

Thank you for contacting the Revdex.com regarding your recent order, # [redacted], from tjmaxx.com.  We were disappointed to learn you did not receive your order and the delay in the processing of your refund.We strive to ensure that all our associates understand the...

importance of providing customer service at the highest level in the industry, and we are sorry that this was not what you experienced.  Please be assured I have forwarded your concerns to the appropriate department for their review and attention. We are showing a refund of $41.97 was processed today to reimburse you for this order ($17.00 to your credit card and $24.97 to a gift card). It is never our intention to inconvenience our customers in any way and for this we are truly sorry. As an expression of our apologies for any inconvenience, we will be sending you a gift card to the address you provided. Again, thank you very much for taking the time to contact us and for bringing this to our attention. You are a valued T.J. Maxx customer, and we hope you will shop with us again, so that we may provide you with the level of service you so rightly deserve.Sincerely,[redacted] T. J. Maxx Customer Service

Thank you for contacting the Revdex.com regarding your recent order from tjmaxx.com, order [redacted]. We were disappointed to learn you did not receive your order.  We have issued a credit to reimburse you for the items you did not receive.  You should see this credit within...

3-5 business days. We strive to ensure that all our associates understand the importance of providing customer service at the highest level in the industry, and we are sorry that this was not what you experienced. Please be assured we have forwarded your feedback to the appropriate department for their review and attention. It is never our intention to inconvenience our customers in any way and for this we are truly sorry.  As an expression of our apologies for this poor experience, we will be sending you a gift card to the address you provided. Again, thank you very much for taking the time to contact us and for bringing this to our attention. You are a valued T.J. Maxx customer, and we hope you will shop with us again, so that we may provide you with the level of service you so rightly deserve.Sincerely,[redacted] T.J. Maxx Customer Service

Thank you for reaching out to the Revdex.com regarding the purchase you made in our [redacted], PA HomeGoods store on October 19, 2015.  We were disappointed to learn of the difficulty you have encountered. Our Customer Service team would like the opportunity to assist you with this,...

but have been unable to reach you.  If you would kindly call our Customer Service Department at [redacted] and ask for [redacted] or [redacted], they would be happy to look into this matter further for you.
We look forward to hearing from you soon. Sincerely, [redacted]HomeGoods Customer Service

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
I feel the issue was not resolved I'm still hurt and humelated on how I was treated because the color of my skin the district manager was not at all concerned about the issue at hand it was like he did not have time to address my feelings and the employee associated with the hate of a differennt race because of the difference of my skin color.  No empathy in his words at all  
Regards,
[redacted]

Thank you for reaching out to the Revdex.com and T.J. Maxx Customer Service regarding the issue with your luggage and then your experience with trying to return it.We are disappointed to learn about your negative experience when trying to return some defective luggage. We are in the...

process of trying to reach you by phone to assist with this issue and have already left a voice mail for you. Please feel free to reach out to us at ###-###-#### during Mon - Fri, 9AM- 6 PM, EST.We look forward to assisting you further.Regards,[redacted]T.J. Maxx Customer Service

Dear Revdex.com and Mr. [redacted], I am writing in response to Complaint # [redacted], which was filed by Mr. [redacted].  TJX regrets that Mr. [redacted] did not have a positive experience in our T.J. Maxx store.  We and [redacted] (the issuer of our TJX Rewards Platinum...

[redacted] and our TJX Rewards Credit Card) have been communicating with Mr. [redacted] in an effort to resolve his concerns.  Please be assured that – contrary to Mr. [redacted]’s complaint – T.J. Maxx already has procedures in place relating to the credit application process that (a) prohibit our store Associates from acting in an unfair or deceptive manner toward our customers; and (b) protect our customers’ personal information.More specifically, the Store Associates that are authorized to assist customers in applying for one of our credit cards participate in a formal training program that makes it clear that they are not permitted to be unfair, deceptive, or abusive to customers. The training walks the Associates through the steps that must be taken to secure the customer’s consent.  The application form, which must be viewed and completed by the customer, makes it very clear that the customer is applying for a credit card with [redacted].  Among other things, there is a statement just above the section the customer needs to complete in order to initiate the application process that says:     “By applying you agree that, if approved, [redacted] may provide you with a TJX Rewards Platinum [redacted] or a TJX Rewards Credit Card.”This statement is written in bold font and set in a black box in order to stand out to the customer. The essence of that statement is repeated for emphasis just below the section where the customer must write his or her Social Security Number, and the form further states:     “…you agree that: You are providing the information in this application to SYNCB and to The TJX Companies, Inc. (and its affiliates)….”Additionally, as part of the application process, the customer must sign a Customer Verification slip, in w hich he or she “authorize[s] TJX to electronically submit my credit application (emphasis added)” and acknowledges that he orshe has “provided my application information to both [redacted] and TJX and agree that each of them may use and share my information with each other as provided in their privacy policies.”As for Mr. [redacted]’s request that we delete his Social Security Number from our files, it should be known that T.J. Maxx does not retain customers’ SSNs as a part of the credit application process.  The customer writes his or her SSN on the hard copy application form and passes it to the Store Associate, who enters the SSN into the register so that it may be electronically provided to [redacted] for their consideration of the customer’s application.  Then the Store Associate returns the hard copy application form to the customer by hand; if a form is left behind at the store, our employees are trained to give it to their manager for secure disposal.  T.J. Maxx’s systems do not retain customers’ SSNs as part of the credit application process.I hope this addresses the questions Mr. [redacted] raised in his complaint about our credit application process.  Please do not hesitate to reach out to me at 1-800-[redacted] should you need any additional information. Sincerely,[redacted]TJX Manager of Customer Service

We have contacted the customer at the number she provided and were able to resolve this issue.Sincerely, [redacted]T.J. Maxx Customer Service

Thank you for your reply regarding your experience returning a jacket in our [redacted], IN T.J. Maxx store. We were disappointed to learn the District Manager, [redacted], has been unable to reach you.  The District Manager would like the opportunity to speak with you to discuss your concerns but has been unable to reach you at the number you provided.  Is there a better time frame or contact number we could provide them to reach you? If you prefer, you can reach the District Manager directly at ([redacted].Again, thank you for taking the time to contact us, we look forward to hearing back from you soon.Sincerely,[redacted] Customer Service Supervisor

Thank you for contacting the Revdex.com regarding your purchase from tjmaxx.com (Order # [redacted]).  We were sorry to learn of the difficulty you encountered with this order. We strive to ensure that all our associates understand the importance of providing customer...

service at the highest level in the industry, and we are sorry that this was not what you experienced.  Please be assured we have forwarded your comments to the appropriate department for their review and attention. Please be assured a credit was issued to your credit card on November 17th to reimburse you for this order.  As an expression of our apologies we will be sending you a gift card to the address you provided.Again, thank you very much for taking the time to contact us and for bringing this to our attention. You are a valued T.J. Maxx customer, and we do hope that you will consider this an isolated incident and certainly not typical of the service we provide to our customers.Sincerely,[redacted] T.J. Maxx Customer Service

After receiving Mr. [redacted]’ latest reply, we obtained a copy of the verification slip signed by Mr. [redacted] at the time his credit card application was processed.  This slip discusses thefact that he was applying for a credit card with [redacted].  We also spoke with the Store Associate who assisted Mr. [redacted] with his transaction.  She emphasized that her process is to explain to customers that the TJX Rewards Credit Card is a credit card, and that a social security number is required because issuance of the card is subject to creditapproval.  She emphasized that customers fill out their social security number on the hard copy application form, and that once she has entered the information from the form into the register for transfer to the card company, she returns the hard copy application form to the customer so that the customer retains his or her personal information on the form. Sincerely,[redacted]TJX Customer Service

Thank you for contacting the Revdex.com regarding a recent purchase on your TJX Rewards credit card account.As you may be aware, the TJX [redacted] and TJX Rewards credit cards are administered by [redacted] Financial. We will have a Representative from [redacted] Financial...

contact you directly.You are a valued T.J. Maxx customer, and we appreciate your inquiry.Sincerely,[redacted] TJX Customer Service

Thank you for contacting the Revdex.com regarding your recent purchase from [redacted] We were sorry to learn of the difficulty you are encountering using gift cards to make a purchase from tjmaxx.com.  We will be reaching out to you at the number you provided to assist you...

with this order. We look forward to speaking with you soon. Sincerely, [redacted]T.J.Maxx Customer Service

Thank you for your response.  We were disappointed to learn of the difficulty you encountered trying to reach our office. We were pleased, however, to learn you were able to speak with [redacted] to discuss your concerns.  Please be assured he has forwarded your feedback to the appropriate department for their review and attention.  Per your discussion with [redacted], he has ordered a gift card to compensate you for your poor experience.  Please allow 7-10 days for processing and delivery. Again, thank you for bringing this to our attention. You are a valued T.J. Maxx customer and we look forward to seeing you in our stores again soon.  Sincerely,  [redacted]T.J. Maxx Customer Service

Thank you for contacting the Revdex.com regarding an item you attempted to return to one of our T.J. Maxx stores. We regret the difficulty you encountered in returning your item, and are pleased we were able to speak with you by phone and provide resolution to this matter. We hope to...

have the opportunity to serve you better in the future. Sincerely,[redacted]T.J. Maxx Customer Service Supervisor