The TJX Companies, Inc.

Thank you for contacting the Revdex.com regarding your TJX [redacted] or TJX Rewards credit card account.As you may be aware, the TJX [redacted] and TJX Rewards credit cards are administered by [redacted]. However, we are disappointed to learn of the difficulties you have...

encountered with your account. For this reason we have escalated your concern to our [redacted] liaison. Our liaison will be reaching out to you within the next 3-4 business days so that they can assist you further. Again, thank you for taking your time to reach us, you are a valued TJX customer, and we hope we have the opportunity to serve you better in the future. Sincerely,[redacted]TJX Customer Service Supervisor

Thank you for reaching out to the Revdex.com and TJ Maxx Customer Service regarding an online order issue. We regret to learn about your recent order not being completely received and the delay in getting follow up about it. Please be assured that we are looking into this complaint and...

will be reaching out to you shortly. We look forward to speaking with you.Regards, [redacted]TJ Maxx Customer Service

Dear [redacted],Thank you for contacting the Revdex.com regarding your recent visit to our [redacted] T.J. Maxx store.  We were disappointed to learn of the confusion you encountered when using your TJX Rewards Certificate.  I would like the opportunity to...

discuss your concerns with you and will be reaching out to you later today. Again, thank you very much for taking the time to contact us. You are a valued T.J. Maxx customer, and we look forward to speaking with you soon. Sincerely,[redacted]Customer Service Supervisor

Thank you for reaching out to TJ Maxx Customer Service and the Revdex.com regarding your recent experience in our [redacted], FL store.We are sorry to hear about your poor experience with our cashier and a return. Our records show that our Customer Service Department spoke with...

you by phone on 1/26. We are in the process of working with the store and will be back in touch with you today.Please be assured that we are taking your complaint seriously and will follow up with you promptly.Sincerely, [redacted]TJ Maxx Customer Service

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
[TJ Maxx response is completely unsatisfactory. They want to place the burden on the consumer by having a prolonged wait time for a return  shipping label to be sent out, arrival to their warehouse wait time (which can take anywhere from 7 to 10 business days depending on the [redacted] delivery wait time.  Followed by an additional  wait time for TJ Maxx to  process  the and have it returned to the original method of payment. This entire ordeal can anywhere from  to 14 business days to 30 business days from the time the complaint was filed. TJ Maxx needs to issue the refund without placing the extraneous burden on the consumer, for their role in selling a defective item. Witholding money for a purchase that is not is not as advertised is absolutely not in the best interest of the consumer. ]
Regards,
[redacted]

Revdex.com: My Order # is [redacted] for $285.34.  This was taken from my bank balance.  Then they broke the order up and billed it again causing the Overdraft.  Thank you.  
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted]

Thank you for contacting the Revdex.com regarding the service you received in our St. Peters, MO Marshalls store. We were disappointed to learn our store was unable to assist you with your return. We strive to ensure that all of the managers and associates at our stores...

understand the importance of providing customer service at the highest level in the industry, and we are sorry that this was not what you experienced. Please be assured I have forwarded your comments and concerns to the District Manager, [redacted], who assured me that they will be reviewed and addressed appropriately. As discussed, we have ordered a check to reimburse you the cost of the hoodie, please allow 7-10 business days for processing.  As an expression of our apologies for any inconvenience we will be including a gift card for the poor service. Again, thank you very much for taking the time to contact us and for bringing this to our attention. You are a valued Marshalls customer, and we hope you will shop with us again, so that we may provide you with the level of service you so rightly deserve.Sincerely,[redacted]Marshalls Customer Service

Explanation by TJMaxx does not apply to me.  No application was given to me by employee; she just wrote my SSN on the paper that she held in her hands and then asked me to sing.  I do  not even know how their application looks. The TJMaxx reply is very deceptive and false.  I never signed any "Customer verification Slip".  I never knew that there is a [redacted].  If the employee had followed the steps that the TJMaxx's has described in the e-mail, I would have never accepted to give my SSN and I would not have accepted any card from TJMaxx.  This is an atrocity used by TJMaxx's reply to my complaint to justify the way they cheat the customers.  This is a criminal act that is used to steal information from people and use for illegal purposes.  The TJMxx answer is a big lie.  If there is no resolution I will refer the case to the President of the united States at the White House.  I will ask to have the TJMaxx business suspend and start an investigation.  Another big attrocity is a statement by TJMaxx that "...the Store Associate returns the hard copy application form to the customer by hand.."  This is really criminal because I never saw an application and I never received any kind of "hard copy".  I expect also [redacted] to destroy all information that received from TJMaxx with my permission or authorization.   
Regards,
[redacted]

Dear [redacted] ,Thank you for contacting the Revdex.com regarding your recent experience returning a rug in our [redacted], MA [redacted] store. We were disappointed to learn of the difficulty you encountered with your return. We strive to ensure that all of the managers...

and associates at our stores understand the importance of providing customer service at the highest level in the industry, and we are sorry that this was not what you experienced.As we discussed, I have spoken to [redacted], Store Manager, and she will be happy to assist you with this return.  Additionally, she assured me that your comments and concerns will be reviewed and addressed appropriately.Again, thank you very much for taking the time to contact us and for bringing this to our attention. You are a valued [redacted] customer, and we do hope that you will consider this an isolated incident and certainly not typical of the service we provide to our customers.Sincerely,[redacted]Customer Service Representative

Thank you for reaching out to the Revdex.com regarding your experience in our [redacted] T.J. Maxx store.We were disappointed to learn of your unfortunate experience and the poor service you received from our staff when requesting reimbursement for the dry cleaning cost you...

incurred. We will be reaching out to you directly, at the number you provided, to address your concerns.Sincerely, [redacted]T.J. Maxx Customer Service

ID: [redacted] "We know TJ Maxx produce many garments from China every year but we have Appearance Design Patent. we give a letter to TJ Maxx. but don't get any reply." above is the details about the complaint. And the Chinese Lawyer have contact me but don't the next schedule. Also we know they arrange the production in Zhejiang/jiangsu/shandong province china. Please stop.   Stop or get our confirmation

Thank you for contacting TJX Customer Service.  As a putative class member, this customer should contact the TJX Settlement Claims Administrator for an explanation of her rights under the terms of the settlement agreement.  They may be reached at:      ...

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               [redacted]We appreciate your inquiry. Sincerely, [redacted]TJX Customer Service

Thank you for contacting the Revdex.com regarding your recent purchase from tjmaxx.com, order [redacted].  We were sorry to learn of the difficulty you have encountered with the return of the handbag you purchased. As a one-time exception to our return policy, if you would...

kindly mail the purse and packing slip to me, we will be happy to look into this further for you. Please mail it to the following address:T.J. Maxx Customer Service – 300 1AN[redacted]
[redacted]
[redacted]Please be sure to also include your full name, mailing address, telephone number and cost of shipping your package to us with your return.Again, thank you very much for taking the time to contact us and for bringing this to our attention. You are a valued T.J. Maxx customer, and we look forward to hearing back from you soon.Sincerely,[redacted] T.J. Maxx Customer Service

We were able to speak with this customer on June 3, 2015 to resolve this complaint.  The customer accepted our offer of sending her a gift card for the inconvenience.Please let us know if more information is needed. Sincerely, [redacted]TJ Maxx Customer Service Supervisor

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
$.01 is not a refund.  Why would you send a gift card out in that amount?   As I have stated, I was told by a manager that I was told TJ Maxx does NOT accept returns when you ship things out that are broken, as was the case when I just returned the broken mirror that you shipped to me, as was completely explained in my statement.  Why is that not being addressed?  I am complaining about 6 different shipments, where you have either shipped the wrong item, not shipped me anything at all and charged me, or shipped me damaged material.  I am NOT complaining about ONE shipment.  I want to know why it is acceptable for a letter to be sent to a customer that SAYS REFUND OF $46.72 GIFT CARD yet the card has $0.01 on it.  I want to know why I was NOT given credit  for Shipping when I returned a broken mirror to the store on April 15th and was told that I have to pay for Shipping even when you ship me items that are broken.  I want to know why it is acceptable for you to ship me a pillow when I order a mirror and again try to tell me I have not right to return the merchandise because it doesn't match the invoice!!!!!  I want to know why it is acceptable for you to charge me for a mirror that you never shipped me and then send me a refund for but lie and put a zero balance on the gift card!!!!   Maybe now you will understand that I am NOT talking about ONE shipment.  I am, as I have stated over and over and over again talking about several shipments that have been wrong, missing or broken!!!!  All correspondence needs to be in writing so please stop calling me while I am working.    
Regards,
[redacted]

Thank you for reaching out to the Revdex.com and HomeGoods Customer Service. We regret to learn about your negative experience in our store. In looking into this issue, I see that you have also written a letter to the HomeGoods corporate office, which Customer Service is...

actively working with the District Manager to address and resolve.Regards, [redacted]Manager of TJX Customer Service

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
 Please note the case that today I spoke with [redacted] and they confirmed TJ Maxx submitted the wrong name on my application. I spoke to [redacted], at [redacted]. 
Regards,
[redacted]

I'm  simply awaiting for the TGMAXX to review the complaint awaits the answer, they have notified me they received message but hasn't resolve as of yet.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]