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The TJX Companies, Inc.

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Reviews The TJX Companies, Inc.

The TJX Companies, Inc. Reviews (290)

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
I received a credit for $9.69. They responded that they would refund the total amount charged to my bank of $17 for never delivering the items ordered. 
Regards,
[redacted]

tter Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. I was offered a $250 gift card, however 10 days later I received nothing yet.
Regards,
[redacted]

Thank you for replying to the Revdex.com regarding the boots you purchased. As discussed on Friday, we will have ordered a check to reimburse you the cost of the boots.  Please allow 7-10 business days for processing. You are a valued Marshalls customer and we apologize for any inconvenience this may have caused you.  Sincerely, [redacted]Marshalls Customer Service

Thank you for contacting the Revdex.com regarding your recent purchase in our [redacted], TX T.J. Maxx store. We were disappointed to learn of the poor service you received from our staff when returning a beauty product. We strive to ensure that all of the managers and associates...

at our stores understand the importance of providing customer service at the highest level in the industry, and we are sorry that this was not what you experienced.As we discussed, we have contacted the Store Manager, [redacted], on your behalf and she will be reaching out to you shortly. Again, thank you very much for taking the time to contact us and for bringing this to our attention. You are a valued T.J. Maxx customer, and we do hope that you will consider this an isolated incident and certainly not typical of the service we provide to our customers.Sincerely,[redacted]T.J. Maxx Customer Service

Thank you for reaching out to the Revdex.com and TJ Maxx Customer Service regarding an online order issue. We are sorry to hear about your order arriving damaged and that the return of the merchandise was unable to be accepted at your local store. Please be assured that we will...

be reaching out to you to discuss this further and see how we can help. Regards, [redacted] TJ Maxx Customer Service

Thank you for contacting the Revdex.com regarding the TJX Rewards credit card.As you may be aware, the TJX MasterCard and TJX Rewards credit cards are administered by [redacted] Financial. We are sorry to learn of the difficulty you have experienced resolving this issue.  We...

will have a Representative from [redacted] Financial contact you directly.You are a valued T.J. Maxx customer and we appreciate your inquiry.Sincerely,[redacted] TJX Customer Service

Thank you for reaching out to TJX Customer Service via the Revdex.com.We apologize for the delay in responding, however we are currently in communication with the customer to try to assist. Sincerely,[redacted] TJX Customer Service

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 Dear Mr. [redacted], Thank you for taking the time to respond to my concerns and for your level of customer service. I would like to accept your offer to extend the return deadline to the [redacted] store. I apologize for selecting that I am "rejecting" your reply, but my understanding is that I may lose the line of communication if I accept without clarifying all of the terms first. Please let me know when this arrangement has been approved by the appropriate parties and what actions I need to take to finalize this return. I believe I can schedule a time to get to [redacted] next week, on or before Sunday the 21st.Thank you for your time. Sincerely, [redacted] 
Regards,
[redacted]

Thank you for reaching out to the Revdex.com regarding your experience returning items to tjmaxx.com.  We welcome your feedback and take your comments and concerns very seriously.  I appreciate you taking the time to speak with me regarding the poor experience you encountered.  Unfortunately, nothing I can say or do will erase your unpleasant experience, but do hope you will accept our sincerest apology. I was equally disappointed to learn you have not received the gift card we offered.  Our records are showing we mailed it to you, at the address you provided, on March 2nd. If I can be of further assistance or you have additional questions, please call me at 1-[redacted] (please use the 'in store' option), and ask for me, [redacted]. Again, thank you very much for taking the time to contact us and for bringing this to our attention. You are a valued T.J. Maxx customer, and we hope you will shop with us again, so that we may provide you with the level of service you so rightly deserve.Sincerely,[redacted] T. J. Maxx Customer Service

Thank you for contacting the Revdex.com regarding your return to tjmaxx.com.  We were disappointed to learn of the delay you encountered with the processing of your return. We strive to ensure all our associates understand the importance of providing customer service...

at the highest level in the industry, and we are sorry that this was not what you experienced.Regarding order [redacted], we were unable to refund you for the purse and sunglasses and have mailed them back to you via [redacted], tracking number [redacted].Regarding order [redacted], to refund you for the tie and earrings we have submitted a credit to your credit card in the amount of $19.99 and ordered a gift card in the amount of $43.50 ($49.99 minus return ship fee).It is never our intention inconvenience our customers in any way and for this we are truly sorry.  We have tried to reach you by phone but were unsuccessful.  If you have further questions, please call our Customer Service Department at 1-[redacted] (please use option 1 for "in store") and asked for [redacted].Again, thank you very much for taking the time to contact us and for bringing this to our attention. You are a valued T.J. Maxx customer, and we hope you will shop with us again, so that we may provide you with the level of service you so rightly deserve.Sincerely,[redacted] T.J. Maxx Customer Service  Customer Service hours of operation are Monday through Friday from 9 AM to 6 PM EST.

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Address: 268 Harbison Blvd., Columbia, South Carolina, United States, 29212

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