The TJX Companies, Inc.

Thank you for contacting the Revdex.com regarding your experience in our [redacted], FL Marshalls store.  We were disappointed to learn an item was mistakenly left out of your bag and the poor service you received from our staff when inquiring about it. We strive to ensure...

that all of the managers and associates at our stores understand the importance of providing customer service at the highest level in the industry, and we are sorry that this was not what you experienced.It is never our intention to inconvenience our customers in any way, and for this we are truly sorry.  We are showing you were able to speak with our Customer Service Department on 11/17 regarding this issue.  Please be assured your comments and concerns have been forwarded to Therese, our Store Manager, for her review and attention.  Additionally, we are showing 2 gift cards were mailed on 11/21/17 to reimburse you for the missing socks and inconvenience.If we can be of further assistance or you have additional questions, please contact our Customer Service Department at ###-###-#### and ask for me, [redacted].Again, thank you very much for taking the time to contact us and for bringing this to our attention. You are a valued Marshalls customer, and we hope you will shop with us again, so that we may provide you with the level of service you so rightly deserve.Sincerely,[redacted]Marshalls Customer Service

Thank you for reaching out to the Revdex.com and [redacted] Customer Service about a merchandise return without a receipt. To review the return policy, it states that you may return merchandise accompanied by a register receipt within 30 days of purchase, for an exchange or refund. A...

10 day period is required for a cash refund on check purchases. Returns with receipts over 30 days or without a receipt will receive store credit only. Gift receipts are valid for store credit or exchange of merchandise only. Merchandise that is used, worn or in unsellable condition will not be accepted for refund, store credit or exchange. Returns of swimwear and intimate apparel require tickets properly attached to the merchandise.Other restrictions may apply. Unfortunately, many retailers are subject to fraudulent return activity. Returns may also be limited or declined based upon our refund verification systems, which are used to process and track returns to help administer our loss prevention program.Valid ID (drivers license, military ID, state issued photo ID card), name, address and signature are required for returns without a valid receipt or gift receipt. Customer signature may be required for returns (receipted and unreceipted). To learn about how we use and handle your information, please see our Privacy Notice.To process the return that you currently have, we will reach out to you directly to discuss this further. Sincerely, [redacted] Customer Service

Thank you for reaching out to the Revdex.com regarding your recent order from www.tjmaxx.com. We have trying to reach you at the number you provided, but were unsuccessful. We would like the opportunity to discuss your concerns with you.  If you would kindly call me at...

[redacted] (please use the 'in store' option), I would be happy to speak with you. We look forward to hearing from you soon!Sincerely, [redacted]T.J. Maxx Customer Service SupervisorCustomer Service hours of operation are Monday through Friday from 9 AM to 6 PM EST.

Thank you for contacting the Revdex.com regarding your recent purchase from tjmaxx.com.  We were sorry to learn you have not received a refund for your order #[redacted].Please be assured we have issued a credit to your account and ordered a gift card to reimburse you the way...

you paid for this order.  Please allow 5-10 business days for processing.As an expression of our apologies for any inconvenience, we will be sending you a gift card from our Corporate Office for this poor experience.Again, thank you for bringing this matter to our attention. You are a very important T.J. Maxx customer, and we look forward to better serving you in the future. Sincerely,[redacted] T.J. Maxx Customer Service

Thank you for contacting the Revdex.com regarding your recent purchase from tjmaxx.com. We were sorry to hear that you had a poor experience. Because we value our customers, and would like to make certain that this is addressed, we need a bit more information from you. If you would...

kindly e-mail us back and provide us your order number, it will assist us in following up on this matter. If you prefer, you can call our Customer Service Department at ###-###-#### and speak with any Representative, who will be happy to assist you.We look forward to hearing back from you.Sincerely,
[redacted]T.J. Maxx Customer Service SupervisorCustomer Service Hours of operation are Monday through Friday 9 AM to 6 PM, EST

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

I just opened this complaint a few minutes ago. It turns out they actually debited the correct amount.  The balance is showing $0.00 after the debit of $16.30 that occurred today and I misread the reciept.  There is no issue and I would like to close this complaint.Sorry!!!

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Thank you for contacting the Revdex.com regarding your recent order from tjmaxx.com. We are in receipt of your concerns regarding your refund amount from your order from tjmaxx.com, and regret you were not properly credited. Please be assured we have addressed these concerns with the...

appropriate parties for their review. Additionally, we have ordered a reimbursement check in the amount of $31.39 to reimburse you for the amount you were not credited. Please allow up to 10 business days for you to receive your check. Also, as a small token of apologies for any inconvenience this has caused, enclosed will also be a T.J. Maxx gift card, which you may use in any store or on-line. Thanks again for reaching out to us, we hope to have the opportunity to serve you better in the future. Sincerely,[redacted]T.J. Maxx Customer Service

Thank you for reaching out to the Revdex.com and TJX Customer Service regarding some collections phone calls. We are sorry to hear about these calls and your repeated attempts to resolve this issue.Our TJX Rewards credit card program is administered by [redacted], therefore this...

complaint has been forwarded to them. You will be contacted directly by a bank representative about this issue.Regards, [redacted] TJX Customer Service

Thank you for your reply to the Revdex.com regarding your TJX Rewards credit card account.As you may be aware, the TJX Rewards credit card is administered by [redacted] Financial. We have forwarded your feedback to [redacted] Financial for their review and attention.  We will have a Representative from [redacted] Financial contact you directly.You are a valued T.J. Maxx customer, and we appreciate your inquiry.Sincerely,Sincerely,[redacted] TJX Customer Service

Thank you for your reply.  We were disappointed to learn our on-line team was unable to assist you with your return.In the interest of customer service, we will be happy to assist you with the return of your purse and sunglasses.  If you would kindly mail them to my attention at the following address:T.J. Maxx Customer ServiceAttn: [redacted] - [redacted]770 Cochituate RdFramingham, MA 01701Please be sure to include the cost of shipping the items to me and I will be happy to include that with your refund.In regards to your TJX Rewards credit card, as you may be aware, the TJX [redacted] and TJX Rewards credit cards are administered by [redacted] Financial. For questions regarding your account or rewards, please contact them directly at 1-[redacted].We have tried to reach you by phone, but were unsuccessful.  Should you have further questions or need additional assistance, please call our Customer Service Department directly at 1-[redacted] (please use the 'in store' option) and ask for me, [redacted]. Again, thank you very much for taking the time to contact us and for bringing this to our attention. Sincerely,[redacted] T. J. Maxx Customer Service

Thank you for reaching out to the Revdex.com regarding your recent purchase from tjmaxx.com.    When placing an order from tjmaxx.com an authorization is submitted on the form of payment being used.  There is an extra $1.00 added to the preauthorization amount to ensure...

the funds are available once the order is ready to ship.  This will not post to your account and will drop off in 3-5 days, depending on your bank. Your card will be charged the correct amount when your order ships.    We apologize for any confusion and hope this clarifies why you are seeing the extra $1.00 authorization on your account.  If we can be of further assistance or you have additional questions, please call our Customer Service Department directly at 1-###-###-#### and any Representative will be happy to assist you. Sincerely, [redacted]T.J. Maxx Customer Service

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
Regards,
[redacted]

Thank you for your reply.We apologize for any confusion and want to assure you we are not being paid for the pre-authorization amount. Again, your card will not actually be charged until your order ships.As a token of our appreciation for being a loyal customer, we will be sending you compensation to the address you provided.We appreciate you bringing this to our attention and look forward to seeing you in our stores again soon.Sincerely,[redacted] T.J. Maxx Customer Service

Thank you for contacting the Revdex.com regarding the purse you purchased in our store.   The integrity of our business and providing customers with quality goods is paramount to our success, and we are committed to ensuring that the goods we sell are authentic. As we...

discussed, if you would kindly mail the purse and the original purchase receipt to us, we will be happy to present it to our Buying Department for their review. Please mail it to the following address:T.J. Maxx Customer Service[redacted], MA [redacted]Attention: [redacted] - [redacted] If you have any questions please call me toll free at 1-800-[redacted].   We look forward to assisting you.Sincerely, [redacted]Customer Service Supervisor

Thank you for your response.  In order to better assist you, we will need a bit more information. If you would kindly email me a picture of the sunglasses and your packing slip, it would assist us in looking into this further.  Please email the pictures to me at [redacted], please include Attn [redacted] on the subject line of your email. We have attempted to contact you by phone, but have been unsuccessful.  If you would kindly include a contact phone number and time we may reach you, we will be happy to call you directly.  If we can be of further assistance or you have additional questions, please call me directly at 1-[redacted].Sincerely,[redacted] T.J. Maxx Customer Service

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I have not received the credit or gift card (as of 9/29/17) and understand it could take a little longer to process.  I understand that by choosing to accept the business response that my complaint will be closed as resolved, however I reserve the right to re-open the complaint if I don't receive the business's compensation by 10/10/17. 
Regards,
[redacted]

If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
My  complaint #[redacted] has been resolved. Thank you very much for your help!!!  [redacted]Regards,
[redacted]

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  Until I get a refund, this matter is not resolved. Promising to get in touch with me is not acceptable based on my past experiences with TJ Maxx customer service. As of the date of this letter according to [redacted] the item is being sent back to TJ Maxx. I strongly recommend TJ Maxx optimize their logistics capabilities to accommodate their customers.
Regards,
[redacted]