The TJX Companies, Inc.

Thank you for contacting the Revdex.com regarding your recent purchase from [redacted], order [redacted].  We were disappointed to learn of the poor service you received when wishing to cancel your order. We strive to ensure that all our associates understand the...

importance of providing customer service at the highest level in the industry, and we are sorry that this was not what you experienced.As we discussed, in the interest of customer service, as a one-time exception, we will be sending you a gift card to reimburse you the shipping fee you were charged. Again, thank you very much for taking the time to contact us and for bringing this to our attention. You are a valued T.J. Maxx customer, and we look forward to seeing you in our stores again soon. Sincerely,[redacted] T.J. Maxx Customer Service

Thank you for contacting the Revdex.com regarding the luggage you purchased from our Houston, TX store. We were disappointed to learn the luggage did not meet the standard of quality merchandise Marshalls carries and that our store was unable to assist you with a refund. In order to...

assist you better we will require a bit more information.  If you would kindly email us a picture of the luggage along with a picture of your receipt to [email protected], it would assist us in looking into this further. If you have any questions, please call our Customer Service Department at 1-###-###-####, and any Representative will be happy to assist you. We look forward to hearing back from you soon. Sincerely,[redacted] Marshalls Customer Service Customer Service hours of operation are Monday through Friday from 9 AM to 6 PM EST.

Thank you for contacting the Revdex.com regarding the sandals you recently purchased in our Rogers, AR T.J. Maxx store. We were disappointed to learn the sandals did not meet the standard of quality merchandise T.J. Maxx carries and the poor service you received when calling...

our store for assistance. We strive to ensure that all of the managers and associates at our stores understand the importance of providing customer service at the highest level in the industry, and we are sorry that this was not what you experienced.We have forwarded your comments to the Store Manager, [redacted], for her review and attention.  It is our understanding the store was able to reach out to you and assist with your return. Please accept our apologies for any inconvenience this may have caused. Again, thank you very much for taking the time to contact us and for bringing this to our attention. You are a valued T.J. Maxx customer, and we do hope that you will consider this an isolated incident and certainly not typical of the service we provide to our customers.Sincerely,[redacted]T.J. Maxx Customer Service

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
 I just wanted to let your company know that I will be considering reporting this incident to the attorney general because this is an illegal practice. You are not allowed to ding my credit card for more than I accepted to pay. This is completely unacceptable. I have never had any companies do this to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
 I'm rejecting the business response for several reasons. I spoke to Alyssa yesterday whom was a nice customer rep and she advised me to take the lamps back to Marshalls to receive a merchandise credit.  I was okay with that until I realized that I would have find two more matching lamps again! I didn't want to take the lamps back and then be stuck with nothing. So with that being said, I decided to run to Home Goods and the other Marshalls here in Winston-Salem FIRST to see if they had some lamps that would be okay in our livingroom. That way, I could have the store hold the lamps, run to return the defective lamps, and then return to another store to purchase the ones on hold. Sadly, I didn't find anything at either store! None of the lamps that I saw were suitable for our livingroom area. And the ones that I did see either didn't have the other matching lamp or they were too expensive! This is the SAMEEEEE issue that I had the last time so that"s why I was so happy to find the two matching ones that I do have. So I'm still in possession of the original lamps and too eliminate this issue, I've decided to just take the non-working lamp to  a repairman whom said he can fix it. It's sad that I've had to go out of my way for this issue. I shouldn't have to come out of my pocket to have something repaired that should still be working. Only 4 months and the lamp just conked out on me. Now I have to pay the tab to get it repaired. I feel like for all of this trouble, the least Marshalls can do is issue me a merchandise credit to use. That would at least make up for the cost of the repair and the trouble that I've gone through with this. Hopefully someone from TJX Companies will call me again to discuss this matter further.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Thank you for reaching out to us.  We apologize for any confusion.  We received the purse and sunglasses on February 26th that you mailed to our attention.  I have ordered a check to reimburse you for those items, including the cost of shipping them to us. It can take 7-10 business days for the processing of the check. Once we receive your check, we will forward it to you at the address you provided.  We appreciate your patience while your check is being processed.  Sincerely,[redacted] T. J. Maxx Customer Service

Thank you for contacting the Revdex.com regarding your recent order from tjmaxx.com (order #[redacted]). We were disappointed to learn one of the items you ordered was cancelled and the difficulty you have encountered with your return. We have tried to reach you by phone but have...

been unsuccessful. We will be happy to reimburse you for your return ship fee in the form of a check, please allow 7-10 business days for processing and delivery.  Additionally we will be including a gift card to compensate you for this poor experience. Please be assured we have forwarded your concerns to the appropriate department for their review and attention. If we can be of further assistance or you have additional questions please call our Customer Service Department directly at 1-[redacted] (please use the 'in store' option), and any representative will be happy to assist you. Sincerely,[redacted]T.J. Maxx Customer ServiceCustomer Service hours of operation are Monday through Friday from 9 AM to 6 PM EST.

Thank you for your patience while we researched this further for you. A credit was submitted to your account on 8/28/17 to refund you for your order.  Please allow 3-5 business days for processing. We are pleased we were able to assist you with this.  If we can be of further assistance or you have additional questions, please call our Customer Service Department at 1-[redacted] (please us the in-store option) and any Representative will be happy to assist you. Sincerely, [redacted]T.J. Maxx Customer Service

Thank you for reaching out to the Revdex.com and T.J. Maxx Customer Service regarding an online order. We are sorry to hear that part of your dish set arrived broken. Please be assured that we will be reaching out to you shortly to discuss this further. Sincerely,[redacted]T.J. Maxx Customer...

Service

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Thank you for contacting the Revdex.com.We appreciate your feedback regarding our Monroeville, PA HomeGoods store.  Please be assured we have forwarded your concerns to our Associate Relations Department for their review and attention.  A member from our Associate...

Relations Department will be reaching out to you shortly to discuss your concerns. Sincerely,[redacted] HomeGoods Customer Service

Thank you for contacting the Revdex.com regarding your experience returning a dress in our [redacted] T.J. Maxx store. We were sorry to learn of the difficulty you encountered.  Customer courtesy and convenience are very important to us and we are sorry this was not the case on...

this occasion. We will be reaching out to you directly, at the number you provided, to assist you with your return.We look forward to speaking with you.  Sincerely, [redacted]T.J. Maxx Customer Service

Thank you for contacting the Revdex.com regarding your refund for order [redacted].We do apologize for the delay you encountered receiving your refund.  Please be assured a credit was submitted to your account on 12/12/17 to reimburse you for this order. It is never our intention to inconvenience our customers in any way and for this we are truly sorry. Again, thank you for taking the time to contact us and for bringing this to our attention. You are a valued T.J. Maxx customer, and we hope you will shop with us again, so that we may provide you with the level of service you so rightly deserve.Sincerely,[redacted] T.J. Maxx Customer Service

Thank you for contacting the Revdex.com regarding your TJX Rewards credit card account.As you may be aware, the TJX Rewards credit cards are administered by [redacted]. We will have a Representative from [redacted] contact you directly.You are a valued customer and we appreciate your...

inquiry.Sincerely,TJX Corporate Customer Service

Thank you for reaching out to TJ Maxx Customer Service and the Revdex.com.Please accept our apologies for the delayed response.We will be reaching out to you today to see how we can help.Regards,[redacted]TJ Maxx Customer Service

Thank you for contacting T.J Maxx Customer Service regarding the bracelet your Father purchased in our [redacted], GA store. We were disappointed to learn the bracelet did not meet the standard of quality merchandise T.J. Maxx carries. If you would kindly mail the bracelet to my attention, I would be...

happy to refund you in the form of a check for the bracelet and shipping charges. Please mail the bracelet to: TJ Maxx Customer Service, Attention [redacted], [redacted].If I can be of further assistance, or you have additional questions, please call me at [redacted].  Sincerely, [redacted]T.J. Maxx Customer Service

Thank you for reaching out to TJX Customer Service and the Revdex.com. We would like to assist you further, however we need a bit more info. Would you kindly reply back with which store and location you were in, and the names and/or descriptions of anyone that you spoke with.We look...

forward to hearing back from you.Sincerely,[redacted] TJX Customer Service

Thank you for contacting the Revdex.com regarding your egift card.  Our records indicate the egift card you purchased from [redacted].com, ending in [redacted], was applied to an online purchase at tjmaxx.com on 8/25/2017. Please be aware [redacted].com is not a vendor we sell gift cards...

through for T.J. Maxx, Marshalls, and HomeGoods.  We would recommend you work with [redacted].com directly for any questions regarding the activity of your egift card. We are sorry we are unable to assist you further.Sincerely,[redacted] T.J. Maxx Customer Service