The TJX Companies, Inc.

Thank you for contacting the Revdex.com regarding your recent purchase from our Winston Salem, NC Marshalls storeWe were disappointed to learn one of the lamps you purchased is not meeting the standard of quality merchandise Marshalls carriesAs we discussed, we were
able to speak with a member of our store management team and they will be happy to assist you with the return of both lamps. Again, thank you very much for taking the time to contact us and for bringing this to our attentionYou are a valued Marshalls customer and we look forward to seeing you in our stores again soonSincerely,*** Marshalls Customer Service

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I was told they would send a check to me in the amount of the gift card so I will wait on the checkI expect them to honor what they told me!!!!
Regards,
*** ***

We are reaching out to the customer directly to resolve this issue Sincerely, ***T.JMaxx Customer Service

Thank you for reaching out to the Revdex.com and T.JMaxx Customer Service regarding an order issue.We regret to learn about your lengthy and frustrating experience with trying to return some merchandise that you purchased from tjmaxx.comPlease be assured that this issue has been
escalated, and you will be contacted today to discuss it further.We look forward to speaking with you.Sincerely, ***T.JMaxx Customer Service

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Thank you for speaking with me regarding your recent shopping experience in our *** ** store.As we discussed, please be assured that I will be reaching out to the District Manager regarding your concerns, and will be ordering a check to reimburse you for your pants that were
ruined while shopping in our storeIf we can be of further assistance, or if you have additional questions please feel free to reach me at ***, referencing ticket ***.Sincerely, *** Customer ServiceCustomer Service hours of operation are Monday through Friday from AM to PM EST

Thank you for contacting the Revdex.com regarding your recent order from tjmaxx.com, order *** We were disappointed to learn you did not receive your order and the difficulty you encountered when inquiring about your refund.We strive to ensure that all our
associates understand the importance of providing customer service at the highest level in the industry, and we are sorry that this was not what you experienced.We have issued a credit to your account on 12/13/to refund you for the order you did not receive. Please allow 3-business days for processing.As an expression of our apologies for this poor experience, we will be sending you a gift card to the address you providedAgain, thank you very much for taking the time to contact us and for bringing this to our attentionYou are a valued T.JMaxx customer, and we look forward to seeing you again soonSincerely,*** T.JMaxx Customer Service

Thank you for reaching out to the Revdex.com and TJ Maxx Customer Service regarding a recent purchase and returnWe regret to hear of your dissatisfaction with the shoes that you recently purchased and then with the return processPlease be assured that we will be in
touch shortlyRegards,***TJ Maxx Customer Service

Revdex.com:
I would like to add that yesterday I received another package from *** from you, a pretty big box, filled with bubble wrap, containing ANOTHER gift card, that I can only assume is also for ZERO dollars even though it says it is a refund. I am absolutely confused as to why you would spend the time and money to ship a big box to me, that contains a gift card of ZERO?? Your employee at the store in *** refused to refund my Shipping costs for the mirror that I received damaged, yet you will pay to ship out a *** package to ship me a gift card for ZERO?? You are paying money to ship me gift cards of zero yet won't refund my money when you don't ship items that I order or I receive them damaged or you ship me the wrong iitems, but you take the time to ship out boxes to me that essentially contain NOTHING in them. Gift cards that have balances of ZERO on them.
Regards,
*** ***

Thank you for reaching out to the Revdex.com and HomeGoods Customer Service regarding a pricing issueWe regret to hear that your conversation with a store Associate did not provide you with a reasonable solution and would like to try to help you. We will reach out to you shortly
to discuss this issue furtherRegards, *** HomeGoods Customer Service

Thank you for your reply and the pictures of the sunglasses you sent to usPlease be assured we have forwarded your concerns to our Buying Department for their review and attentionWe appreciate your patience while we look into this further and will be back in touch with you soonSincerely, ***T.JMaxx Customer Service

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I do not accept *** responseI am not satisfied with her responsr and she hung up on me 1/27/I do not want her calling me ever againHow can you insult a customer for being harrassed in one of your stores.
Regards,
*** ***

Thank you for contacting the Revdex.com regarding your recent order from ***, order #***. We were disappointed to learn you were did not refunded for all items you returnWe strive to ensure that all our associates understand the importance
of providing customer service at the highest level in the industry, and we are sorry that this was not what you experienced.It is our understanding a refund for the $item was processed to your account on 4/16. Additionally, a refund for the duplicate return ship fee of $is being processed today. Please allow 3-business days for the processing of these creditsIt is never our intention to inconvenience our customers and for this we are truly sorry. As an expression of our apologies for this inconvenience, we will be sending you a gift card to the address you providedAgain, thank you very much for taking the time to contact us and for bringing this to our attentionYou are a valued T.JMaxx customer, and we do hope that you will consider this an isolated incident and certainly not typical of the service we provide to our customers.Sincerely,*** TJMaxx Customer Service

Thank you for contacting the Revdex.com regarding your recent order from ***, order ***. We were disappointed to learn you did not receive your order and the delay in the processing of your refund.It is never our intention to inconvenience our customers in any
way and for this we are truly sorry. Please be assured we have forwarded your feedback to the appropriate department for their review and attention.To reimburse you for this order a refund was issued to your account on 4/18, please allow 3-business days for processing. As an expression of our apologies for any inconvenience we will be sending you a gift card to the address you provided.Again, thank you very much for taking the time to contact us and for bringing this to our attentionYou are a valued T.JMaxx customer, and we hope to see you in our stores again soon.Sincerely,***T.JMaxx Customer Service

Thank you for contacting the Revdex.com regarding your recent order from tjmaxx.comWe were disappointed to learn you did not receive the items you ordered. It is our understanding you were able to speak with *** regarding your order. Per your
discussion earlier, we will be sending you a check to reimburse you for the discount you were unable to use, and a 10% discount code will be emailed to you that can be used toward a future purchase at tjmaxx.com.It is never our intention to inconvenience our customers and we hope you will accept our sincerest apologies that this happened. Please be assured that we have forwarded your concerns to the appropriate departments for their review and attentionAgain, thank you for bringing this to our attention. Sincerely,
***T.JMaxx Customer Service

Thank you for reaching out to the Revdex.com regarding your recent on-line purchase from www.tjmaxx.com. We were sorry to learn you did not receive your order. Please be assured we have forwarded your comments and concerns to the appropriate department for their
review and attention. A representative from our on-line Customer Service Department will be reaching out to you shortly to assist in resolving this for youSincerely, ***T.JMaxx Customer Service

In response to your reply to my earlier e-mail, it is our understandig that TJ Maxx Customer Service for online orders reached out to *** on your behalf to provide them with the updated ship to address after getting that address from you.We have been told that your package will be delivered to the new address, which we are pleased to hear. Please feel free to contact us back if there are any additional issues or questions by calling us directly at ###-###-#### and selecting option 2.Sincerely, *** TJ Maxx Customer Service

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Still no answer on the inquiry
Regards,
*** ***

Dear *** ***,Thank you for contacting the Revdex.com regarding your on-line purchase with www.tjmaxx.comWe sincerely regret that there was an error with your order #***.We strive to ensure that we are providing the highest level of customer service in the industry, and we
are sorry that this was not what you experiencedA credit for $was issued to your account on June 12, Please be aware that it can take several days for a credit to post to your accountAs an expression of our apologies for any inconvenience, we will be sending you compensation to the address you providedAgain, thank you for bringing this to our attentionYou are a valued T.JMaxx customer, and we hope you will shop with us again, so that we may provide you with the level of service you so rightly deserve.Sincerely, ***T.JMaxx Customer Service

Thank you for contacting the Revdex.com regarding your recent purchase from tjmaxx.com (order # ***). We were sorry to learn of the difficulty you have encountered with this order. We will be reaching out to you directly to discuss your concernsWe look forward to
speaking with you soon Sincerely, ***T.JMaxx Customer Service