The TJX Companies, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***The Business left a voicemail which we didreturn the callUnfortunately the phone system at TJ Maxx also is not efficient We did call *** Back at *** *** *** There was not an appropriate way to navigate the phone system and when we finally did we got a message the business was closed We were never informed or business hours to in the voice message We have also called *** *** *** the main business number and had the same results. Please find attached the tracking information which clearly shows *** Day Air but somehow TJMAxx Shipped this Ground We paid for premium servicePlease also see the packing slip which shows Day ***Please see condition of the contents of the box.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:order detailorder number: *** date: August 16, 2016***2pk Athletic Stretch Boxer Briefsstyle#: ***color:blacksize:lqty:1$12.99Compare At $20track my order***3pk Men's Tech Boxer Briefsstyle#: ***color:black/greysize:lqty:1$14.99Compare At $22track my order*** ***Baguette Crystal Rose Gold Tone Ringstyle#: ***color:rose goldsize:8qty:1$39.99Compare At $50track my order***ITALIAN SHOEMAKERSMade In Italy Hand Dipped Flowers Thong Sandalstyle#: ***color:multisize:9qty:1$20.00Compare At $50track my order***Wool Journalist Clogstyle#: ***color:blacksize:8.5qty:1$39.00Compare At $120track my order***Leather Xband Wide Wedgestyle#: ***color:blushsize:8wqty:1$20.00Compare At $110track my order*** ***Azeda Striped Espadrillestyle#: ***color:multisize:7qty:1$7.00Compare At $35track my order***ETTIKACrystal Layering Friendship Braceletstyle#: ***color:brown:osqty:1$10.00Compare At $22track my order***SLATE AND STONEWool Blend Button Down Shirtstyle#: ***color:plaidsize:lqty:1$10.00Compare At $30track my order***AUTHENTIC KIDS12xSports Balls Pillowstyle#: ***color:blue/redqty:1$10.00Compare At $21track my order***Performance Goto Hoodiestyle#: ***color:greysize:lqty:1$20.00Compare At $49track my order***Duramo Slide Shoestyle#: ***color:navysize:9qty:1$0.00statusCANCELLED*** ***Heather Joggerstyle#: ***color:dark grey heathersize:lqty:1$20.00Compare At $40track my order***WAVERLY2pk 170tc Satin Cord Pillowstyle#: ***color:greensize:kingqty:1$10.00Compare At $22track my order***HEADBlade Crew Neck Topstyle#: ***color:blacksize:lqty:1$7.00Compare At $18track my order***CARA ACCESSORIESMade In India Blue Beaded Cuff Braceletstyle#: ***color:blue:osqty:1$15.00Compare At $28track my order***COLLEEN KARISSet Of Fairy Tale Wall Artstyle#: ***color:multiqty:1$15.00Compare At $26track my order***item total$270.97shipping & handlingFREEsubtotal$270.97tax$14.37total$285.34return to order listship to*** ***276-*** *** *** ** ***shipping methodStandard 4-business days FREEbill to*** *** *** *** ** ***credit card*** XXXXXXXXXXXX*** $285.34 order #:***ship to:*** ***date:August 16, 2016view order details
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowRegards,
*** ***

Thank you for reaching out to the Revdex.com and Marshalls Customer Service regarding a duplicate charge from a recent store visit.We are sorry to learn
about your experience while making a purchase that has resulted in you seeing an extra charge for that purchasePlease be assured that we will be reaching out to you to look into this issue furtherRegards,PattyMarshalls Customer Service

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Thank you for reaching out to the Revdex.com regarding your recent order from www.tjmaxx.com. We were sorry to learn you are missing a refund for of the coats you returned through the mail. We appreciate your patience while we look into this for you and will be in
touch shortlyThank you again for taking the time to write and for bringing this to our attention. If you have further questions, please call our Customer Service Department directly at 1-*** (please use option - in store).Sincerely,*** T.JMaxx Customer Service

Good afternoon,A phone call was made to this customer on 1/to let her know that a refund was processed for her missing order.Our response to the initial complaint was that we would reach out, which we did, through the online CS department

Thank you for contacting the Revdex.com regarding your recent purchase from www.tjmaxx.com. We were sorry to learn the item you ordered arrived damaged. We were happy to hear you were able to purchase a new mixer. As we discussed, we will be sending you a $gift
card to reimburse you the price difference for the mixer you purchased and the remainder as an expression of our apologies for the inconvenience incurredWe are pleased we were able to assist you and look forward to seeing you in our stores again soonSincerely,*** T.JMaxx Customer Service

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowI am not rejecting there responseThey have asked for more information regarding the number on my receiptSo I will provide that soon and maybe then they will tell me how they resolved it.
Regards,
*** *** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I have talked to representatives from *** Bank on many occasions and they have not helped and I continue to experience issues. Even if you use *** for your credit cards and rewards program, TJMaxx should ensure they are maintaining proper customer service and accurate systems I have an *** *** Card issued through *** Bank and do not experience any of these issues. I have not been contacted yet, but am not hopeful that they can solve the over-arching issues I have been having
Regards,
*** ***

We have received your rebuttal.Please be assured that we will have the Store Manager, *** ***, contact you tomorrow when he is in to discuss this complaint further. Regards, *** *** ***TJ Maxx Customer Service

Thank you for contacting the Revdex.com regarding an order you placed at tjmaxx.comWe were disappointed to learn you did not receive your order and apologize for the delay in the processing of your refundPlease be assured a credit has been issued to your account. Please allow
3-business days for processingAdditionally, we will be sending you compensation to the address you provided for this unfortunate experienceAgain, thank you for bringing this to our attention. You are a valued customer and we look forward to seeing you again in our stores.Sincerely,*** T.J Maxx Customer Service

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,

Thank you for reaching out to the Revdex.com and TJ Maxx Customer Service about two missing orders and the related credits from tjmaxx.comWe regret to learn about the difficulties you have encountered with two orders and the delay in getting credit back for themPlease be assured
that we will reach out to you by phone today to address these issues directlyRegards, *** TJ Maxx Customer Service

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
[I am disgusted by the response from TJXI returned the two above items in beautiful condition on 12/1/spent hours trying to track down my belongings and no one ever got back to me to help me resolve this issue until I filed this complaintI received two of the four items in poor condition over two months later with no mention of the other two that were also in perfect condition in the same boxI am a terrific customer of TJX and want my card cancelled as I will no longer buying anything from themAlso there was tax on top of those charges and absolutely should be paid back for the items they lostAlso to deduct shipping is a real slap in the faceI should be able to charge them for all this inconvenience and ***etI should also be repaid interest that accruedPlease cancel my TJX card. I will be refunded for the above items including the two I finally received on 2/2/as they are now in poor conditionI also want to be refunded for plus tax and plus taxI strongly feel I should be refunded for all four itemsI will be forwarding this to the attorney general as well.
*** ***

Thank you for reaching out to the Revdex.com regarding your recent experience in one of our *** *** storesWe were disappointed to learn the store was unable to apply your son's associate discount to your layaway purchase. As we discussed, will be sending you a gift card to
reimburse you for that discount. Please be assured we have addressed your comments and concerns with store managementAgain, thank you for bringing this to our attentionSincerely, *** T.JMaxx Customer Service

Dear *** ***,Thank you for contacting the Revdex.com regarding your recent experience in our ***, FL T.JMaxx storeWe were disappointed to learn of the poor service you received from our staff when checking out.We strive to ensure that all of the managers and
associates at our stores understand the importance of providing customer service at the highest level in the industry, and we are sorry that this was not what you experienced.I have personally spoken to ***, District Manager, regarding your complaint. It is our understanding the District Manager was able to contact you directly to discuss your concernsAgain, thank you very much for taking the time to contact us and for bringing this to our attentionYou are a valued T.JMaxx customer, and we do hope that you will consider this an isolated incident and certainly not typical of the service we provide to our customers.Sincerely,*** T.JMaxx Customer Service Supervisor

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.] Greetings,As I indicated in my complaint I have reached out to a Regional Manager: Mr*** *** and TJX Companies Corporate Office through written correspondence and EmailI actually reached out to Mr*** because I have witnessed other inappropriate and unprofessional behavior at the HomeGoods *** ***, Illinois location and reported it in the public interest and thus I had his contact informationOn April 2, 2016, Mr*** sent me an Email which didn't adequately resolve the issues in question, which include my desire to exchange the two productsIf this opportunity no longer exists at the *** ***, Illinois store then I am seeking a store credit to pursue the item at another HomeGoods location in *** or in the future because I have supporting evidence that an identical product did exist early in March at the HomeGoods *** ***, Illinois store when I went to exchange the defective product with an identical product under survelience video and was treated rudely by a cordinator who exclaimed this problem was caused by the HomeGoods ***, Illinois store and that if the exchange were conducted the HomeGoods *** *** store would lose a profitSince Regional Manager Mr*** *** may be limited in how he can handle this situation what resolution does TJX Companies IncCorporate have specifically in detail to resolve this matterThis lack of specific course of avtion is why I must indicate that I am not satisfied with the companies response at this point.
Regards,
*** ***

Thank you for reaching out to the Revdex.com and Marshalls Customer Service regarding some bootsWe are sorry to learn that the boots did not meet our usual high standards of qualityPlease be assured that we will reach out to you soon to discuss this furtherRegards, ***Marshalls
Customer Service