The TJX Companies, Inc.

Thank you for contacting the Revdex.com regarding your experience in our [redacted], TX, T.J. Maxx store.We were disappointed to learn of the difficulties you experienced while attempting to return items purchased from tjmaxx.com. Customer courtesy and convenience are...

very important to us, and we apologize that this was not demonstrated to you on this occasion. Please be assured that we have discussed your comments and concerns with [redacted], our Store Manager, for his review and attention.Additionally, and in regards to the items you wish to return, we would be happy to either make arrangements with our store, or, if you prefer, you may mail the items to my attention, and I will be happy to issue you a refund, including the cost of mailing the items to me. To resolve this matter, please reply to this response through the Revdex.com website or you prefer, you may call our Customer Service department directly at [redacted] Monday - Friday 9am - 6pm EST.We look forward to hearing from you, and we hope we have the opportunity to better serve you in the future.Sincerely,[redacted]T.J. Maxx Customer Service

Thank you for contacting the Revdex.com regarding your TJX Rewards credit card application.We were sorry to learn of the poor service you received with the processing of your application in our Indianapolis, IN T.J. Maxx store.  Please be assured your comments and...

concerns will be addressed with the Store Manager, [redacted], for their review and attention. As you may be aware, the TJX Rewards credit card is administered by [redacted] Financial. We will have a Representative from [redacted] Financial contact you directly.You are a valued T.J. Maxx customer and we appreciate your inquiry.Sincerely,[redacted] TJX Customer Service

Thank you for reaching out to the Revdex.com and TJ Maxx Customer Service regarding an online order issue. Please accept our apologies for the delay in responding to this complaint. We are actively looking into this issue and will be contacting you by phone shortly. We look forward to...

speaking with you. Regards, [redacted]TJ Maxx Customer Service

Thank you for contacting the Revdex.com regarding the glasses you purchased from tjmaxx.com. We were sorry to learn one of the glasses broke during shipping.  We have removed the funds from the gift card you received and are processing your refund to your credit card. We will...

reach out to you by phone once we have confirmation the credit was processed. Again, thank you for bringing this to our attention.  Should you have further questions I can be reached at [redacted] (please use the 'in store' option). Sincerely, [redacted]T.J. Maxx Customer Service

Thank you for your reply. We have contacted the District Manager, [redacted], regarding your experience.  He will be reaching out to you directly to discuss your concerns. If we can be of further assistance please call our Customer Service Department directly at 1-[redacted] and ask for me directly, [redacted]. Sincerely,  [redacted]T.J. Maxx Customer ServiceCustomer Service hours of operation are Monday through Friday from 9 AM to 6 PM EST.

Thank you for your reply.   Customer courtesy and convenience are very important to us.  Please be assured the Store Management is actively addressing your complaint.   As a token of our appreciation for being a loyal customer the Store Manager, [redacted], has a gift card waiting for you at the store. Again, thank you for bringing this to our attention.  You are a valued customer and we look forward to seeing you in our stores again soon.  Sincerely, [redacted]T.J. Maxx Customer Service

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, [redacted]

I will accept your response when I receive a full refund.
Regards,
[redacted]

We are sorry to learn you have not received the gift card we mailed you.  Our records indicate it was mailed on June 5, 2015. Per our discussion, we will be ordering you a replacement gift card.  Please let us know if you receive the original gift card. Please let us know if you have any questions. Sincerely, [redacted]T.J. Maxx Customer Service Supervisor

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # 12744541. . 
[it has been too long to get a refund , T.J.has open claim almost month ago , I kept calling them and heard different story and not get any refund I think I deserve some compensation from T.J.Maxx ]
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Thank you for contacting the Revdex.com regarding your recent experience in our [redacted], TN T.J. Maxx store. We were disappointed to learn of the poor service you received from our staff when asking for assistance with your purchase. We strive to ensure that all of the managers...

and associates at our stores understand the importance of providing customer service at the highest level in the industry, and we are sorry that this was not what you experienced.I have personally spoken to [redacted], our Store Manager, and he assured me that your comments and concerns will be reviewed and addressed appropriately.  Additionally, the Store Manager will be sending you a gift card, to the address you provided, as an expression of our apologies for any inconvenience this may have caused. Again, thank you very much for taking the time to contact us and for bringing this to our attention. You are a valued T.J. Maxx customer, and we do hope that you will consider this an isolated incident and certainly not typical of the service we provide to our customers.Sincerely,[redacted] T.J. Maxx Customer Service

Thank you for contacting the Revdex.com regarding your TJX Rewards credit card account.We were sorry to learn of the difficulties you have encountered with your TJX Rewards credit card.  As you may be aware, the TJX [redacted] and TJX Rewards credit cards are administered...

by [redacted] Financial. We will have a Representative from [redacted] Financial contact you directly.You are a valued T.J. Maxx customer and we appreciate your inquiry.Sincerely,[redacted] TJX Customer Service

Thank you for contacting the Revdex.com regarding your recent purchase from tjmaxx.com (order #[redacted]).  We were sorry to learn the sunglasses you purchased did not meet the standard of quality merchandise T.J. Maxx carries.  If you would kindly mail the sunglasses...

back to us using the return shipping label included in your package, please include your packing slip or shipping confirmation email in your package, we would be happy to assist you with a refund. If you prefer, you can use your own method of shipping.  Please indicate why you are returning the item by checking one of the reason codes on the packing slip.The address you will need to send your return to is: TJX eCommerce At Chickasaw Business Park[redacted]
[redacted]
[redacted]If we can be of further assistance, or you have additional questions, please call T.J. Maxx Customer Service at [redacted] and select option 2 for online support.  Our Customer Service Department is open Monday through Friday, 9am-6pm EST.Sincerely,[redacted] T.J. Maxx Customer Service

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. Regards,
[redacted] Why are you forcing me to purchase another item from your store, after this bad experience. Some of your products prices will not replace the item in question. I would prefer a refund of the amount owed.

Thank you for contacting the Revdex.com regarding your purchase from tjmaxx.com. We strive to ensure our customers are always provided with a pleasant and painless shopping experience whether in our stores, or on tjmaxx.com, and we regret this was not what you experienced. We have...

confirmed that a credit has been processed for the items that your ordered, but that did not arrive. Please allow 7-10 business days for this credit to his your account. Additionally, and as a small token of appreciation we will be sending you a T.J. Maxx gift card to the address we have from your order. Please also allow up to 10 business days for your gift card to arrive. Thanks again for taking your time to reach us. We hope to be able to serve you better in the future. Sincerely,[redacted]T.J. Maxx Customer Service Supervisor

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
 TJX has not complied with the agreement we made. I sent my [redacted] bag and sunglasses to “[redacted]” per her request and included the return shipping amount she requested I included. I have not received a refund for the merchandise, shipping or my merchandise.Please help me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. You will note the $274.81 overdrew my account.  I satisfied this amount that was overdrawn but then TJ MAXX went back and charged an additional $10.53 causing a 2nd overdraft charge.  Please see below.  Thank you.  I need this reimbursed ASAP  08/22/2016OVERDRAFT PAIDITEM(S) FEE-$35.00AC-$233.4308/22/2016DBT CRD [redacted]08/19/16 [redacted] TJMAXX ONLINE###-###-#### MA Card # [redacted]-$10.53ED-$198.4308/19/2016OVERDRAFT PAIDITEM(S) FEE-$35.00AC-$187.9008/19/2016DBT CRD [redacted]08/18/16 2600153 899 TJMAXX ONLINE###-###-#### MA Card # [redacted]-$274.81ED
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

[redacted] We have been in contact through email, but nothing has been resolved as of yet. They asked for more information about the situation and I sent them a response, but they have not responded back to me with a resolution to this issue.
Regards,
[redacted]