The TJX Companies, Inc.

Thank you for reaching out to Marshalls Customer Service and the Revdex.comWe regret to learn about your negative experience while making a recent purchase in our *** ***, MI store, and the difficulties you encountered trying to email us directly.Please be assured that we
will reach out to you by phone to follow up on this complaint.Sincerely, *** *** ***Marshalls Customer Service

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
[The business asked me to provide thethe closest T.KMaxx store to me however this is not at all satisfactory responseI live overseas! There are no TJ max stores in my countryBecause of this, I am unable to return the items because to ship them oversea to return to a US TJ max storee will cost me significantly more than I paid forr the itemsUnless TJ max agrees to also pay for those shipping costs in addition to reimbursing me, I cannot return themThis issue is TJ max fault for advertising and selling substandard items.I should not have to bear this expense because they sell poof quality items
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Thank you, I wanted to now inform the Revdex.com that I opened the package that was delivered and the handbag has actually been used, there is no paper [stuffing] in this handbag, marks on the handbag, and no covering on the handles, etc There is an area with two grommets and a leather strip and that area is broken This is a $handbag and I called twice today, and email once, to talk to someone I was told to send it back but they have no replacement to send to me I want a discount on this for keeping a damaged/used bag - because this is the handbag I wanted However, TJ Maxx obviously knew that they sold me and sent me a used bag that was damaged This is clearly obvious!
Regards,
*** ***

To Whom It May Concern:
I am legal counsel for The TJX Companies,
Incand its subsidiaries (collectively, “TJX”). I am writing in response
to the above-entitled matter concerning what appears to be a design patent
claim originating from a Chinese individual named *** ***
***. TJX
received the letter that Mr*** references in his Revdex.com complaint, and we
promptly engaged Chinese counsel, *** *** * ***, to (i)
interpret the letter because it was largely incomprehensible to us; and (ii)
contact Mr*** in an attempt to resolve the matter. *** *** * *** has repeatedly attempted to make contact with Mr*** using the phone
number and email address provided in his letter, but Mr*** has not yet
responded
Without further information from Mr***,
TJX is unable to assess the merit of his complaint. Accordingly, we ask
that Mr*** please contact Ms*** ** of *** *** * *** (T *** ** *** ***, *** if
he is still interested in pursuing his complaint
Very truly yours,
*** ** ***
AVP, Litigation & Regulatory Counsel
THE TJX COMPANIES, INC

Thank you for contacting the Revdex.com and T.JMaxx Customer Service about an issue with some luggage that was purchased online at tjmaxx.comWe show that we have been corresponding with you via email about this issue alreadyPlease be assured that we are looking for
options to help you with your US purchase, since you are out of the country. We will be reaching out to you again via email shortlySincerely, ***T.JMaxx Customer Service

Thank you for reaching out to the Revdex.com regarding the watch you recently purchasedAs we discussed, we will be happy to send you a check to reimburse you the cost of the watch. Please allow 7-days for the check to process and we will mail it right out to youWe are
pleased we were able to assist you with this. If we can be of further assistance, please call me at 1-800-926-Sincerely, ***T.JMaxx Customer Service

Thank you for reaching out to the Revdex.com and T.JMaxx Customer Service regarding a recent purchase of a jacketWe regret to hear that the jacket is not meeting our usual high standards of quality, and that your call to our Customer Service team was unhelpful.Please be assured that
we will be reaching out to you shortly to discuss your refundSincerely,***T.JMaxx Customer Service

Thank you for contacting the Revdex.com regarding your recent order from www.tjmaxx.com. We were sorry to learn of the difficulty you encountered with this orderWe have issued a credit on 3/22/to your account to reimburse you for the order you did not receive.
Please allow 3-business days for the credit to post to your accountWe are pleased we were able to assist you with this. If we can be of further assistance, please call our Customer Service Department at ***Sincerely, ***T.JMaxx Customer Service

Thank you for reaching out to the Revdex.com and T.JMaxx Customer ServiceWe regret to hear about the difficulties you experienced with returning some shoes and the way our management team handled itPlease be assured that we will be reaching out to you to discuss this further
Sincerely, *** T.JMaxx Customer Service

Revdex.com:
I have reviewed the response
submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Thank you for contacting the Revdex.com regarding your experience in our *** ***, MD T.JMaxx store.We were disappointed to learn items purchased in our store did not meet our high standards for qualityWe strive to provide customer courtesy and convenience and we
apologize that this was not demonstrated to you when you attempted to return these itemsPlease be assured that we have discussed your comments and concerns with ***, the Store Manager, for his review and attention.To reimburse you for these items we will be sending you a check for $Also, and as a small token of our apologies for this inconvenience we will also be enclosing a T.JMaxx gift card that you may use in any store location, or online at tjmaxx.comPlease allow up to business days for delivery of your check and gift cardAgain, thank you for taking the time to write and for bringing this to our attentionIf we can be of any further assistance, simply e-mail us back or contact our Customer Service Department at ***.We hope we have the opportunity to better serve you in the future.Sincerely,*** T.JMaxx Customer ServiceCustomer Service Hours of operation are Monday through Friday AM to PM, EST

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards,
*** ***

Thank you for contacting the Revdex.com regarding your recent experience in our Rego Park, NY Marshalls storeWe were disappointed to learn of the poor service you received from our staff when returning a dressWe strive to ensure that all of the managers and associates at our
stores understand the importance of providing customer service at the highest level in the industry, and we are sorry that this was not what you experienced.Please be assured we have forwarded your comments and concerns to the Store Manager, ***, who assured us they will be reviewed and addressed appropriately. The Store Manager will be reaching out to you shortly to assist you with your return. As an expression of our apologies for this poor experience, we will be sending you compensation to the address you provided.Again, thank you very much for taking the time to contact us and for bringing this to our attentionYou are a valued Marshalls customer, and we do hope that you will consider this an isolated incident and certainly not typical of the service we provide to our customers.Sincerely,***Marshalls Customer Service

Thank you for contacting the Revdex.com regarding your purchase from tjmaxx.com. We were sorry to learn of the poor service you have encountered regarding your return for order ***.It is never our intention to inconvenience our customers in any way and for this we are truly
sorry. We have tried to reach you by phone but were unsuccessfulWe have cancelled the gift cards that were sent to you and have ordered a check to reimburse you for the item you returned. As an expression of our apologies for this poor experience, we will be including a gift card, too. Please allow 7-business days for processing and delivery.If we can be of further assistance or you have additional questions, please call our Customer Service Department at 1-*** (please use the 'in store' option) and ask for me, ***.Again, thank you very much for taking the time to contact us and for bringing this to our attentionYou are a valued T.JMaxx customer, and we do hope that you will consider this an isolated incident and certainly not typical of the service we provide to our customers.Sincerely,*** T.JMaxx Customer Service

Thank you for contacting the Revdex.com regarding your TJX Rewards credit card account.As you may be aware, the TJX *** and TJX Rewards credit cards are administered by *** ***We will have a Representative from *** *** contact you directly.You are a
valued T.JMaxx customer and we appreciate your inquiry.Sincerely,*** TJX Corporate Customer Service

Revdex.com:
My issue has been resolved, so no need to continue my complaint with the Revdex.com
Regards,
*** ***

Thank you for reaching out to the Revdex.com and T.JMaxx regarding a missing orderWe are so sorry to hear about your difficulties with a missing order and getting the proper follow up from our tjmaxx.com teamPlease be assured that you will be receiving an update shortlySincerely,
*** T.JMaxx Customer Service

Thank you for reaching out to the Revdex.com and T.J. Maxx Customer Service regarding a refund issue from tjmaxx.com. We are sorry to learn that you haven't received the gift card portion of your refund from a November order.Please be assured that we will be reaching out to you to follow...

up shortly. Regards,[redacted] TJ. Maxx Customer Service

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
Again, I have attempted to contact the district manager MANY times but I can never reach him, and for some reason the in year 2017, he does not have voicemail.  HE HAS ONLY ATTEMPTED TO CONTACT IONE TIME!!!  Obviously this issue is not very important to TJ Maxx.  This is a TJ Maxx issue, not my issue, but I am the one being forced to do all of the leg work here by running around in circles trying to contact someone.  I refuse to do that any longer. The cashiers and the store manager were clearly racist here and TJ Maxx has done absolutely nothing to fix the problem.  I posted this issue on [redacted] and one of my [redacted] friends responded that she worked at this store, and that this was NOT the first that this store manager has been accused of something like this.  She also stated that as far as she is aware, neither the corporate office not the district manager have done anything about fixing this problem.  She said she is certain that she would have heard about it by now, but she has heard nothing at all from anyone. As I mentioned, I already have returned the coat to the [redacted] store with ZERO issues.  The cashier even clearly told me that the store manager was wrong since the coat was reversible....it could be considered both blue AND brown.  So instead of the store manager actually doing her job, she treated me like a criminal.  The cashier was rude before she even saw my receipt.  The black couple that was in front of me in line returned a damaged dress with NO receipt and the tags were off, but they were treated very friendly and their refund wasn't refused at all, only mine was, and my tags were still attached and I had my receipt in hand.  Any attempt to call this anything other than racism will not work for me.  And seeing how nothing at all has been done yet, I don't think TJ Maxx cares to even address the problem with their store.
Regards,
[redacted]