The TJX Companies, Inc.

Good afternoon,We regret that we have been able to resolve this issue. When a return is done in one of our stores, the credit card used for the purchase needs to be present at that time to receive a credit for that returnPer our conversation with you on 12/20/16, you were issued a gift card for this return, because the card was not present at the time of the returnAdditionally, for your security and protection, we don't have access to your credit card numberWithout the card number, we have been unable to offer options to resolve this complaint. Please know that you may contact us at 1-*** Mon - Fri, AM - PM, EST. Regards, *** TJ Maxx Customer Service

Thank you for reaching out to the Revdex.com and TJ Maxx Customer Service regarding a refund for an order you did not receive.We are sorry to learn that you did not get your order and then a full refundPlease be assured that we will be in touch with you shortly as a follow up
concerning this refundRegards,*** TJ Maxx Customer Service

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
TJMaxx did not credit our credit card as they state in their response. Instead they sent another TJMaxx gift card in the amount of 317.00. We have received three gift cards from them now and two show zero balances. Almost one month later, we receive a third gift card in the amount of $317.00....why? I want them to credit our credit card for the amount of which they indicated they did on Nov 17th. And, I just noticed that Nov 17th is one day before I filed my complaint on Nov 18th. I have been working on this since October and nothing has changed. If anything, it has only gotten worse. I don't understand why this is happening
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. That is absolutely illegalNo where did it say I would be charged to ensure proper funds were availableThe order was cents not a dollarI did not authorize that to occur and you are making additional money off my moneyI will be turning in your company for illegal behavior and fraud if I don't receive something in exchange for this serious inconvience.
Regards,
*** ***

Dear *** ***,Thank you for reaching out to the Revdex.com regarding your recent shopping experience in one of our T.JMaxx storesAt T.JMaxx we are committed to providing the best customer experience to all of our customersWe also strive to conduct business in
compliance with all applicable laws, rules and regulationsWith regard to service animals, customers accompanied by their service animals are welcome to shop our stores at any time.Non-service animals are also permitted in our stores when allowed by local or state ordinances, so long as they, like service animals, are under control and do not pose a direct threat to the safety of others.On a case by case basis, management may request an animal be excluded from the store if the animal poses a direct threat to the safety and health of others, is out of control and the handler does not take effective action to control it and/or the animal is not house broken. Thank you for allowing us to clarify our policy regarding animals in our stores.Sincerely,*** Customer Service Representative

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
*** ***

Thank you for contacting the Revdex.com regarding your recent visit to our T.JMaxx store on *** ***, in *** *** ***We were disappointed to learn you had such an upsetting experienceProviding our customers both exceptional value, and service is always our priority, and we
regret this was not your experienceTo reimburse you for your item that was mistakenly returned to an in-store credit, I have enclosed a check for $32.65, which reimburses you the amount of your item, in addition to sales tax paidAdditionally, and as a token of our apologies for the inconvenience this caused, I have also enclosed a T.JMaxx gift card for $This gift card may be used in any of our store locationsPlease allow up to business days for you to receive your check and gift cardSincerely,*** ***T.JMaxx Supervisor

Thank you for reaching out to the Revdex.com and TJMaxx Customer Service regarding an online order issue.We regret to hear about the issues you experienced with a recent order from tjmaxx.comPlease be assured that we are looking into this complaint and will be reaching out to you by
phone shortly to discuss it further.We look forward to speaking with you.Sincerely, *** *** *** TJMaxx Customer Service

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards,
*** ***

Thank you for making us aware of this customer's complaint. We are currently corresponding with her through email to resolve the situationSincerely, ***TJX Customer Service

Thank you for reaching back out to us regarding your refund for order ***We apologize for any confusion. To reimburse you for this order we have issued two refunds to your credit card, one on 1/31/for $and one on 2/26/for $17.00. A gift card of $was also ordered to refund you the amount you paid by gift card. You will typically see a credit card refund within 3-business days after it is submitted. Again, we apologize for any confusion. If we can be of further assistance please call our Customer Service Department at 1-*** (please use the 'in store' option) and ask for me, ***Sincerely,*** T.JMaxx Customer Service Customer Service hours of operation are Monday through Friday from AM to PM EST

Thank you for contacting the Revdex.com regarding your recent purchases from tjmaxx.com and your experience in our *** ***, CA storeWe were disappointed to learn our store was unable to assist you with your return and the difficulty you encountered returning your orders to our
warehouseWe strive to ensure that all of the managers and associates understand the importance of providing customer service at the highest level in the industry, and we are sorry that this was not what you experienced.As we discussed on July 13, 2017, we are currently looking into all of your concerns and will be back in touch with you shortly. We appreciate your patience and will be contacting you directly at the number you providedAgain, thank you very much for taking the time to contact us and for bringing this to our attentionWe value you as a customer and look forward to speaking with you soonSincerely,*** T.JMaxx Customer Service

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
No one has contacted me
Regards,
*** ***

Thank you for contacting the Revdex.com regarding your experience in our Milledgeville, GA T.JMaxx storeWe were disappointed to learn you were unable to return a shirt you had purchased for your childWe strive to ensure that all of the managers and associates at our stores
understand the importance of providing customer service at the highest level in the industry, and we are sorry that this was not what you experienced.Please be assured we have spoken to ***, Store Manager, and she assured us that your comments and concerns will be reviewed and addressed appropriately.Per our conversation, we will be sending you a gift card to compensate you for the shirt.Again, thank you very much for taking the time to contact us and for bringing this to our attentionYou are a valued T.JMaxx customer, and we do hope that you will consider this an isolated incident and certainly not typical of the service we provide to our customers.Sincerely,***T.JMaxx Customer Service

Thank you for reaching out to the Revdex.com regarding the sheets and pillow case you purchased in our T.J.Maxx and Marshalls storesWe were sorry to learn the sheets and pillow case did not meet the standard of quality merchandise T.JMaxx and Marshalls carriesAs we discussed, if
you would kindly email us a picture of the items to ***, we will be happy to reimburse you in the form of a gift cardWe look forward to hearing back from you soonSincerely, ***T.JMaxx Customer Service

Thank you for reaching out to TJ Maxx Customer Service and the Revdex.com about your online order issuesWe sincerely apologize for the difficulties you experienced with a recent online order for tjmaxx.com, and your subsequent attempts to reach out to get some help from Customer
ServiceIt is never our intention to negatively impact good customers like you.At this time, we show that credit was issued last week for the missing orderPlease know that all of your communications and the details of the issues you experienced have been shared with the appropriate departments for their review and attentionAdditionally, we will be sending a follow up letter to you on behalf of TJ Maxx Corporate Customer Service.If you need additional assistance, please call ***, option 1, and use reference number ***.We hope that we have a chance to better serve you in the future.Sincerely, *** *** ***Manager of TJX Customer Service

Thank you for your response regarding your complaint with the Revdex.com.I have been in contact with both the District Manager Anne, as well as the District Administrator Sindy, who have made arrangements with our *** ***, NC store for your returnWhen returning to this store, please be sure to bring in your original receipt, and simply ask for the Manager on Duty, as our Management team has been made aware of this situation, and will be happy to issue a refund for you.Additionally, and as a small token of apology for this inconvenience I will be mailing you a gift card through the mailPlease allow up to business days to receive your gift card.Thank you again for giving me the opportunity to assist you, I hope we can serve you better again in the near futureShould you have any additional questions, or concerns please do not hesitate to reply to this e-mail, or you may reach me by phone at ***, Monday - Friday 9am - 6pm ESTSincerely,*** ***T.JMaxx Customer Service Supervisor

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I was told that I would be receiving a reimbursement check for the damages to my pants, that occured in the storeI understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Thank you for contacting the Revdex.com regarding your recent online order from tjmaxx.com. .We appreciate your reply, and are researching this matter further for youPlease allow - business days for further follow upThank you again for your responseSincerely,*** ***T.JMaxx Customer Service Supervisor