Orkin has ignored several complaints I have voiced, refused to put me in touch with management, overcharged my acct, auto-paid without author
As noted on my contract I am to be charged $monthly for inside and outside services ONCE a monthThe fact that Orkin had performed both internal and external treatments on my property upon initial treatment was deemed irrelevant and not to affect the $72/month charge in which was explained behind the reasoning for double chargesAlso, it should be noted I never authorized for auto-pay on my account yet Orkin charged me monthly on an auto-pay
Services were never rendered for the month of October although customer service, *** insisted it had and proceeded to send me a fake service order for 10/31/however, this document was never sent or given to me at the date stated within service orderI was home all day on 10/31/and no one was at my home, not to mention I have cameras on my property in which no Orkin representative wa
Cancellation of Contract without Appropriate Steps to Contact Homeowner
I purchased my house in 1/and the Orkin termite service contract (account #***) transferred with the property at the original purchase price of $20/year I have maintained this contract since that time despite not having inhabited the house full-time since In November 2015, I began to rent out my residence and filled out a change of address form with the post office I never received my bill for the renewal of my Orkin contract I was out of the country, in Mexico, from 1/27-1/31/and was without cell service When I returned to the United States on Sunday, 1/31, I had a message on my cell phone left by *** (or ***) from Orkin on 1/saying that they needed to hear from me by midnight on that date or that my contract would be terminatedI contacted Orkin as soon as I could on Monday morning, 2/1/and spoke with *** She said that since my payment was not received by midni
This pest control company will not leave me alone They are worse than the pests they claim to control I have repeatedly told them to stop entering my property They continue to do so I have told them to stop calling meThey continue to do so I have never once solicited their services and will continue to refuse to do business with a business that will not respect the wishes of other people
I had a rep.(***) come to my house to talk about a problem I had with what I believed was a small brown squirrel getting in to my house through a small hole by a gutter*** started out with a contract available for @ $and financing availableI rejected thisHe then offered a deal for @ $which I still thought too muchHe came down to $600(+tax) which I acceptedHe had me sign an I-pad and said a contract would be e-mailed to me as it was unreadable on his I-padI never received a contract and did not realize I only received days trapping for the $A couple of days later(FriDec15) a repof ORKIN came and put a trap over the hole, one on the roof and one by my deck steps(why')The traps were put up on Fri.evening, checked 2x on Satonce on Sunand taken down on MoneveningNo squirrels(I believe the squirrel had left before the traps were set up as I never heard any noise from the time the traps were set up)For this ,it was $No contract & no r
Signed contract with All-Pro (Orkin Canada) to set out rat bait traps to service and monitor traps once a monthI was required to meet service tech each month to sign his report, which I did for May, June and July Orkin billed us faithfully for Aug, Sept, Oct and Novbut never showed up or serviced any of the bait trapes for any of those four monthsWhen we discovered that Orkin had ceased to honor the contract from July to the present we cancelled the contract stating the above reasonOrkin then demanded a months notice and billed us for thatAs I was designated the on site contact person by Orkin for our strata corp I filed a complaint with Orkin and asked for a refund for the five months that they failed to abide by the agreement but continued billing our strataThey refused to deal with me saying that I am not authorized to speak for our strataBottom line is All-Pro/Orkin did three months of a contract and billed us for four more plus the months notice a
I am being charge without any serviced rendered on July I just found out that my credit card was billedI am a retired military and my my wife is not workingWe were home almost everyday and we didn't notice his presenceI only found out the bill from my credit card statement I want to cancel the service
I called Orkin Toledo office and scheduled an appt for an inspection and it was scheduled for 5-4-between 4-pmI later called back to see if there were any earlier appts An inspection was scheduled for 5-3-between 8-amAt 9;I called the call center and they verified my appointment and said someone would be there by At when no one had arrived I called back to the call center only for them to tell me my appt was for 5/4/between 4- Needless to say after taking time off work I was not happy I was then transferred to the local Toledo office and spoke with ***, who was less than professional and basically offered no apologies about the mix up, he was down right rude He then asked what would I like him to do to solve the matter and I asked for a discount for any services that I scheduled in the future He told me after my inspection to call him back and he would work with me on pricing Shortly there after, a technician called to explain the p
We had a termite problem in our house about a month ago Orkin Pest Control resolved it and I signed up for insurance to make sure if the problem came up again, they would take care of it We had some insects show up in my children's bathroom and Orkin came out to inspect it - they took pictures and notes They promised that someone would be out to fix the problem, as they suspected that it was termites or flying ants Two weeks wen by with no follow up The insects returned today and I called Orkin customer service They gave me a very vague response and I still don't know if they will follow up The customer service representative gave me no guarantees and hung up before I could confirm a follow up
Product_Or_Service: Orkin
We have a paid in full, up front contract with this company It's been like pulling teeth to get them to do their job We have on one end of our house a very high wood beam, along with the other beams they have treated for carpenter bees The company has ladder that will reach the foot beam and that ladder always seems to be in Charlotte, NC I called them a month ago stating the bees were doing major damage to that beam, nothing, called again, talked to Ron Pope, supposedly District Manager, he said he would send some guys out to spray and would have to wait weeks to fill the holes, I was fine with that Guys came, sprayed beam, then worker informed me that filling the holes was not in our contract (it is) and I pointed out they filled all the other holes in the other beams Worker said that they just didn't have a ladder high enough to do the job, was told before we signed contract they could scale our roof if they needed to I don't like to be lied to, it makes me very
I made a contract with orkin in February after I had the first treatment for bugs the orkin man said he would return in days from the first service to do a treatment and that if I needed treatment in between my first service and my next service to callNo one has came to my home nor have they responded to my email that I sent to the company and the pest have gotten worse than before
First off, the service man said that they could not do service with me because my card declined(but they took my money)! H said that the secretary told him personally that they could not do a contract with me because of the "declined" payment! After talking with a manger, who seemed to be just as confused as me, I decided to discontinue my business with themThey said that my money would be back on my card in hoursOkSo hours later no moneySo, I called the manager againThey said that the transaction had not been done on their end, so they would do it then, and it would be another hoursOf course, hours later, and NO money was put back into my accountSo, I called the manager again!!!!! He apologized and said that it would be back in my account last night!!! And to my dismay, no funds have been refunded!!!! I contacted them AGAIN todayAnd nedless to say, they said it would be another hours!!!!! I am very disappointed in the customer service and lack of comm
being charged for services not received/agreed to
I called and canceled my service in late Dec early JanThey billed my credit card for the last serviceI originally signed a year service agreementIn march they charged my credit card I called them directly and explained that I called in latedec to cancel and they insisted that I only rescheduled wich is not soI disputed the charge with my CC I made it very clear that I never signed another agreement for service and have the original contract wich show my service ending 12/30/I told them and made it clear I did not want anymore services,
On June
my daughter called me at work and said Orkin was at my house for service my husband told them we did not have anymore agreement with them for service and to stop coming by nothing was doneNow I am receiving a bill for for services performed in June when we were out of town until july Ihave called them several times to cancel this and they continue
Pest Control scheduled for June 29,from 12:noon to 2:PM and no one showed up to complete the serviceRescheduled for July 2, from 8:AM to 10:AM and no one showed up for serviceCalled Orkin *** office and spoke with*** (Regional Staff) and told him about the problem of no one showing up for service and the Manager & office staff not returning callsThe office secretary and*** both said the new office manager went to the wrong house to do the pest control service on July 2, 2018.*** scheduled for pest control treatment on July 6, at 9:AM and no one showed up againCalled the office again July 6, at 9:AM and spoke with secretary about no one showing up again for service(This was third time we stayed home for service.) Asked her to have*** to call me *** on my cell phoneCalled Rollins Office at *** and left voicemail message for the supervisor of the region that Vir
Every time my serviceman serviced my propety I was there so he could do the inside and outsideUpon completion I waould sign the ticket and he would tell me he would see me in three monthsMy response would be make sure you talk to me before coming because I work on a job that requires travel on a moments noticeHe called the night before my sevice was due and said he was coming the next day which was a MondayUnfortunately I was in *** *** and did not get the message until I returned home that SaturdayThe next thing I hear is a bill in the mail from Orkin for dollars the total price of my service.I called my serviceman to inquire the chargeHis response was he left me a messageWhen I asked him about our agreement that he talk to me his response was he just assume I would get the message and be thereSince I wasn39t he did the outsideI asked on whose authority and why was I being charged full price for half a service that I did not authorizeI even ask these
HomeTeam called me regarding a bill from 12/28/and I was not understanding whyThey have never sent me a bill because when services are rendered I pay on the spotI told them no one came to my home to spray on the date and was not authorized to do soShe always called ahead of time saying she was coming and I'll say YES or NOI received NO call and she did not comeNOW, they are saying her GPS had her hereSHE WAS NOTMy daughter and granddaughter both were here and can attest to it that she did not comeShe did not ring the bell, she did not spray inside or outside; therefore, I am not paying this unjust billIF I SHOULD FIND THAT THIS IS PUT ON MY CREDIT REPORT FOR ANY REASON I WILL BE SUING THE COMPANYI NO LONGER WISH TO DO BUSINESS WITH PEOPLE WHO TRY TO TAKE ADVANTAGE OF AN ELDERLY PERSON
Over the past 2-years, my annual termite cost goes up every year, where it has come to a point where the amount due every year is questionableThere are no issues relating to any presence of termites based on my annual inspection, yet there is this annual increaseI have requested an audit and explanation of why the increase in previous years, the audit has never been done and the only answer is because of the increase for termite control for GeorgiaThis yearly increase is becoming somewhat to appear fraudulent
Product_Or_Service: termite service
Cancelled Orkin BAD - Terrible actually - SERVICErefusal to cancel my service despite recorded cancellations and phone callsStill send me bills
I was a customer for about a year, during that time, the pest control service to my house was TERRIBLE! the agent came up with a different excuse each time I explain that I still have a problemThen, I decided to buy BUG OUT from home dept and spray myself! Problem stopped....I called Orkin and requested that my service is cancelled! I spoke with the branch manager, Anthony, who promised a visit to the property to address the issue and try to at least "make it right"! Anthony never showed up/called
a few weeks go by and come home to a bill hanging from my front doorI called and spoke to *** who noted the issues and said "you will not be charged and Orkin will no longer bother you"I asked her to please stop all forms of any business with meShe acknowledged
A few days ago, I find the same bill for dollars in my mai
I have several bait traps which were removed from the ground during a landscaping project this summer/fallI have been trying since October to get them re-installed in the groundI initially called & spoke to a woman to schedule a technician to come to my home 10/He never showed up or calledI called again & spoke to a manager who told me he had no record of my first call, but he scheduled me for a visit 12/Again, no one came to my home or called me
Product_Or_Service: termite protection
Account_Number: XXXXXXXX
I canceled my service over the phone in August because I was possibly moving I spoke to a man (didn't take his name) and he said that he would still service the house because I was a long standing customer with them, just in case I didn't move The house fell through and in October I called them to come out and service my house In December I once again canceled over the phone because I found a new home Unfortunately I didn't take the woman's name down The tech called me in January prior to his service and I told him not to do it because I was definitely moving Evidently he still did the service and now they are billing me, even though I canceled after speaking to both the office and the technician I called and spoke with a manager, ***, who stated that my cancellation was not recorded in their system (I have no control over whether or not they record all of their phone calls) She had the dates recorded when I canceled in August and when I resumed service in Oct
*** *** - Acct# *** (***
Dear Ms***,
Please be advised that TruTech did not provide the services they are attempting to bill in the above referenced account I have emailed and called the office and spoken with several employees in an attempt to clear this up, to no avail *** and others in collection have replied to my emails/calls acknowledging that services were not rendered but refuse to eliminate this account and corresponding account balance immediately
Again, TruTech never provided the billed serviceThe have no written authorization or receipt of service from me for the billed service
Thank you in advance for your cooperation
Product_Or_Service: None
Account_Number: ***
Orkin has ignored several complaints I have voiced, refused to put me in touch with management, overcharged my acct, auto-paid without author
As noted on my contract I am to be charged $monthly for inside and outside services ONCE a monthThe fact that Orkin had performed both internal and external treatments on my property upon initial treatment was deemed irrelevant and not to affect the $72/month charge in which was explained behind the reasoning for double chargesAlso, it should be noted I never authorized for auto-pay on my account yet Orkin charged me monthly on an auto-pay
Services were never rendered for the month of October although customer service, *** insisted it had and proceeded to send me a fake service order for 10/31/however, this document was never sent or given to me at the date stated within service orderI was home all day on 10/31/and no one was at my home, not to mention I have cameras on my property in which no Orkin representative wa
Cancellation of Contract without Appropriate Steps to Contact Homeowner
I purchased my house in 1/and the Orkin termite service contract (account #***) transferred with the property at the original purchase price of $20/year I have maintained this contract since that time despite not having inhabited the house full-time since In November 2015, I began to rent out my residence and filled out a change of address form with the post office I never received my bill for the renewal of my Orkin contract I was out of the country, in Mexico, from 1/27-1/31/and was without cell service When I returned to the United States on Sunday, 1/31, I had a message on my cell phone left by *** (or ***) from Orkin on 1/saying that they needed to hear from me by midnight on that date or that my contract would be terminatedI contacted Orkin as soon as I could on Monday morning, 2/1/and spoke with *** She said that since my payment was not received by midni
This pest control company will not leave me alone They are worse than the pests they claim to control I have repeatedly told them to stop entering my property They continue to do so I have told them to stop calling meThey continue to do so I have never once solicited their services and will continue to refuse to do business with a business that will not respect the wishes of other people
I had a rep.(***) come to my house to talk about a problem I had with what I believed was a small brown squirrel getting in to my house through a small hole by a gutter*** started out with a contract available for @ $and financing availableI rejected thisHe then offered a deal for @ $which I still thought too muchHe came down to $600(+tax) which I acceptedHe had me sign an I-pad and said a contract would be e-mailed to me as it was unreadable on his I-padI never received a contract and did not realize I only received days trapping for the $A couple of days later(FriDec15) a repof ORKIN came and put a trap over the hole, one on the roof and one by my deck steps(why')The traps were put up on Fri.evening, checked 2x on Satonce on Sunand taken down on MoneveningNo squirrels(I believe the squirrel had left before the traps were set up as I never heard any noise from the time the traps were set up)For this ,it was $No contract & no r
Signed contract with All-Pro (Orkin Canada) to set out rat bait traps to service and monitor traps once a monthI was required to meet service tech each month to sign his report, which I did for May, June and July Orkin billed us faithfully for Aug, Sept, Oct and Novbut never showed up or serviced any of the bait trapes for any of those four monthsWhen we discovered that Orkin had ceased to honor the contract from July to the present we cancelled the contract stating the above reasonOrkin then demanded a months notice and billed us for thatAs I was designated the on site contact person by Orkin for our strata corp I filed a complaint with Orkin and asked for a refund for the five months that they failed to abide by the agreement but continued billing our strataThey refused to deal with me saying that I am not authorized to speak for our strataBottom line is All-Pro/Orkin did three months of a contract and billed us for four more plus the months notice a
I am being charge without any serviced rendered on July I just found out that my credit card was billedI am a retired military and my my wife is not workingWe were home almost everyday and we didn't notice his presenceI only found out the bill from my credit card statement I want to cancel the service
I called Orkin Toledo office and scheduled an appt for an inspection and it was scheduled for 5-4-between 4-pmI later called back to see if there were any earlier appts An inspection was scheduled for 5-3-between 8-amAt 9;I called the call center and they verified my appointment and said someone would be there by At when no one had arrived I called back to the call center only for them to tell me my appt was for 5/4/between 4- Needless to say after taking time off work I was not happy I was then transferred to the local Toledo office and spoke with ***, who was less than professional and basically offered no apologies about the mix up, he was down right rude He then asked what would I like him to do to solve the matter and I asked for a discount for any services that I scheduled in the future He told me after my inspection to call him back and he would work with me on pricing Shortly there after, a technician called to explain the p
We had a termite problem in our house about a month ago Orkin Pest Control resolved it and I signed up for insurance to make sure if the problem came up again, they would take care of it We had some insects show up in my children's bathroom and Orkin came out to inspect it - they took pictures and notes They promised that someone would be out to fix the problem, as they suspected that it was termites or flying ants Two weeks wen by with no follow up The insects returned today and I called Orkin customer service They gave me a very vague response and I still don't know if they will follow up The customer service representative gave me no guarantees and hung up before I could confirm a follow up
Product_Or_Service: Orkin
We have a paid in full, up front contract with this company It's been like pulling teeth to get them to do their job We have on one end of our house a very high wood beam, along with the other beams they have treated for carpenter bees The company has ladder that will reach the foot beam and that ladder always seems to be in Charlotte, NC I called them a month ago stating the bees were doing major damage to that beam, nothing, called again, talked to Ron Pope, supposedly District Manager, he said he would send some guys out to spray and would have to wait weeks to fill the holes, I was fine with that Guys came, sprayed beam, then worker informed me that filling the holes was not in our contract (it is) and I pointed out they filled all the other holes in the other beams Worker said that they just didn't have a ladder high enough to do the job, was told before we signed contract they could scale our roof if they needed to I don't like to be lied to, it makes me very
I made a contract with orkin in February after I had the first treatment for bugs the orkin man said he would return in days from the first service to do a treatment and that if I needed treatment in between my first service and my next service to callNo one has came to my home nor have they responded to my email that I sent to the company and the pest have gotten worse than before
First off, the service man said that they could not do service with me because my card declined(but they took my money)! H said that the secretary told him personally that they could not do a contract with me because of the "declined" payment! After talking with a manger, who seemed to be just as confused as me, I decided to discontinue my business with themThey said that my money would be back on my card in hoursOkSo hours later no moneySo, I called the manager againThey said that the transaction had not been done on their end, so they would do it then, and it would be another hoursOf course, hours later, and NO money was put back into my accountSo, I called the manager again!!!!! He apologized and said that it would be back in my account last night!!! And to my dismay, no funds have been refunded!!!! I contacted them AGAIN todayAnd nedless to say, they said it would be another hours!!!!! I am very disappointed in the customer service and lack of comm
being charged for services not received/agreed to
I called and canceled my service in late Dec early JanThey billed my credit card for the last serviceI originally signed a year service agreementIn march they charged my credit card I called them directly and explained that I called in latedec to cancel and they insisted that I only rescheduled wich is not soI disputed the charge with my CC I made it very clear that I never signed another agreement for service and have the original contract wich show my service ending 12/30/I told them and made it clear I did not want anymore services,
On June
my daughter called me at work and said Orkin was at my house for service my husband told them we did not have anymore agreement with them for service and to stop coming by nothing was doneNow I am receiving a bill for for services performed in June when we were out of town until july Ihave called them several times to cancel this and they continue
Pest Control scheduled for June 29,from 12:noon to 2:PM and no one showed up to complete the serviceRescheduled for July 2, from 8:AM to 10:AM and no one showed up for serviceCalled Orkin *** office and spoke with*** (Regional Staff) and told him about the problem of no one showing up for service and the Manager & office staff not returning callsThe office secretary and*** both said the new office manager went to the wrong house to do the pest control service on July 2, 2018.*** scheduled for pest control treatment on July 6, at 9:AM and no one showed up againCalled the office again July 6, at 9:AM and spoke with secretary about no one showing up again for service(This was third time we stayed home for service.) Asked her to have*** to call me *** on my cell phoneCalled Rollins Office at *** and left voicemail message for the supervisor of the region that Vir
Every time my serviceman serviced my propety I was there so he could do the inside and outsideUpon completion I waould sign the ticket and he would tell me he would see me in three monthsMy response would be make sure you talk to me before coming because I work on a job that requires travel on a moments noticeHe called the night before my sevice was due and said he was coming the next day which was a MondayUnfortunately I was in *** *** and did not get the message until I returned home that SaturdayThe next thing I hear is a bill in the mail from Orkin for dollars the total price of my service.I called my serviceman to inquire the chargeHis response was he left me a messageWhen I asked him about our agreement that he talk to me his response was he just assume I would get the message and be thereSince I wasn39t he did the outsideI asked on whose authority and why was I being charged full price for half a service that I did not authorizeI even ask these
HomeTeam called me regarding a bill from 12/28/and I was not understanding whyThey have never sent me a bill because when services are rendered I pay on the spotI told them no one came to my home to spray on the date and was not authorized to do soShe always called ahead of time saying she was coming and I'll say YES or NOI received NO call and she did not comeNOW, they are saying her GPS had her hereSHE WAS NOTMy daughter and granddaughter both were here and can attest to it that she did not comeShe did not ring the bell, she did not spray inside or outside; therefore, I am not paying this unjust billIF I SHOULD FIND THAT THIS IS PUT ON MY CREDIT REPORT FOR ANY REASON I WILL BE SUING THE COMPANYI NO LONGER WISH TO DO BUSINESS WITH PEOPLE WHO TRY TO TAKE ADVANTAGE OF AN ELDERLY PERSON
Over the past 2-years, my annual termite cost goes up every year, where it has come to a point where the amount due every year is questionableThere are no issues relating to any presence of termites based on my annual inspection, yet there is this annual increaseI have requested an audit and explanation of why the increase in previous years, the audit has never been done and the only answer is because of the increase for termite control for GeorgiaThis yearly increase is becoming somewhat to appear fraudulent
Product_Or_Service: termite service
Cancelled Orkin BAD - Terrible actually - SERVICErefusal to cancel my service despite recorded cancellations and phone callsStill send me bills
I was a customer for about a year, during that time, the pest control service to my house was TERRIBLE! the agent came up with a different excuse each time I explain that I still have a problemThen, I decided to buy BUG OUT from home dept and spray myself! Problem stopped....I called Orkin and requested that my service is cancelled! I spoke with the branch manager, Anthony, who promised a visit to the property to address the issue and try to at least "make it right"! Anthony never showed up/called
a few weeks go by and come home to a bill hanging from my front doorI called and spoke to *** who noted the issues and said "you will not be charged and Orkin will no longer bother you"I asked her to please stop all forms of any business with meShe acknowledged
A few days ago, I find the same bill for dollars in my mai
I have several bait traps which were removed from the ground during a landscaping project this summer/fallI have been trying since October to get them re-installed in the groundI initially called & spoke to a woman to schedule a technician to come to my home 10/He never showed up or calledI called again & spoke to a manager who told me he had no record of my first call, but he scheduled me for a visit 12/Again, no one came to my home or called me
Product_Or_Service: termite protection
Account_Number: XXXXXXXX
I canceled my service over the phone in August because I was possibly moving I spoke to a man (didn't take his name) and he said that he would still service the house because I was a long standing customer with them, just in case I didn't move The house fell through and in October I called them to come out and service my house In December I once again canceled over the phone because I found a new home Unfortunately I didn't take the woman's name down The tech called me in January prior to his service and I told him not to do it because I was definitely moving Evidently he still did the service and now they are billing me, even though I canceled after speaking to both the office and the technician I called and spoke with a manager, ***, who stated that my cancellation was not recorded in their system (I have no control over whether or not they record all of their phone calls) She had the dates recorded when I canceled in August and when I resumed service in Oct
*** *** - Acct# *** (***
Dear Ms***,
Please be advised that TruTech did not provide the services they are attempting to bill in the above referenced account I have emailed and called the office and spoken with several employees in an attempt to clear this up, to no avail *** and others in collection have replied to my emails/calls acknowledging that services were not rendered but refuse to eliminate this account and corresponding account balance immediately
Again, TruTech never provided the billed serviceThe have no written authorization or receipt of service from me for the billed service
Thank you in advance for your cooperation
Product_Or_Service: None
Account_Number: ***