I signed up for this service on 11/21/to get rid of the wasps and bees that kept getting into the houseBefore signing up *** assured us of the day money back guarantee if the bugs come back so I was comfortable signing up knowing this informationI paid $for the them to kill all the bugs and get rid of the wasps nest around the house and bugs*** came out sprayed the house down and assured us they shouldn't come backNot even days later another more bees are flying around the house all of sudden spiders popping up around the houseI called Orkin again 11/to have someone come out again kill the bugsThey sent *** out again and he said he doesn't know where they are coming from and sprayed againThen days later I saw more spiders and a yellow jacketI called and spoke with *** on 11/and told them the issue I was having and she offered to send *** out againI told her at this point I would like my money back because the pests keep coming back I feel l
Bad service practices and failure to correct issues
We had a problem with our service manager coming by without a scheduled timeHe sprayed outside the house but not on the inside where we had an issue with pests
I spoke with the sales manager to discontinue the serviceMy point was "Why should I pay you $more each quarter than I paid Arrow Exterminators to get the same results?" He told me if we stayed with them he's make sure the service manager scheduled his visits and only charge me $each timeI agreed to continue service
Our service manager, called my wife and set up an appointment and did his job correctlyThe following week we received a bill for the service in the mailI was out of town on business but sent in a check the following week
A week after mailing in the check, our service manager called my wife to say payment had not been received for the serviceI called the branch office and was told the same, so I gave my credit card for payment think
With regards to Orkin's billing procedureI have used their services since and never changed the type or amount of service I've recievedHowever my prices have gone up several times since starting their serviceAfter speaking to their operator regarding this I was informed that there computers automatically generate who gets a price increase and who doesn'tShe informed me that they have no control over itAs a consumer I feel that this isnt rightTo have their prices increase over time is understandable if it were clear across the board but to have a computer pick and choose who gets increased and who doesn't is a scamI have now cancelled my account and will no longer do business with themHowever as a member of the public I would like other consumers to know so they can protect themselves from being price gouged in the future
Product_Or_Service: Spray for pests inside/outside residence
being charged for services not received/agreed to
I called and canceled my service in late Dec early JanThey billed my credit card for the last serviceI originally signed a year service agreementIn march they charged my credit card I called them directly and explained that I called in latedec to cancel and they insisted that I only rescheduled wich is not soI disputed the charge with my CC I made it very clear that I never signed another agreement for service and have the original contract wich show my service ending 12/30/I told them and made it clear I did not want anymore services,
On June
my daughter called me at work and said Orkin was at my house for service my husband told them we did not have anymore agreement with them for service and to stop coming by nothing was doneNow I am receiving a bill for for services performed in June when we were out of town until july Ihave called them several times to cancel this and they continue
I made a contract with orkin in February after I had the first treatment for bugs the orkin man said he would return in days from the first service to do a treatment and that if I needed treatment in between my first service and my next service to callNo one has came to my home nor have they responded to my email that I sent to the company and the pest have gotten worse than before
This pest control company will not leave me alone They are worse than the pests they claim to control I have repeatedly told them to stop entering my property They continue to do so I have told them to stop calling meThey continue to do so I have never once solicited their services and will continue to refuse to do business with a business that will not respect the wishes of other people
They charged my card on an incorrect day, and they did not provide service
I received an email reminding me my service date was coming up soonI responded asking to cancel my serviceThey informed me that I needed to provide days notice and this could be my final service if I desiredI agreed to have this as my final service, but requested to have my payment postponed until November 11thThey agreed to hold off on charging my card until November 11th, however, they still charged my card on November 2ndThey asked what date the tech could come to provide serviceI stated he could come November 4th to provide serviceI never received a response and kept my schedule clear to remain at home the entire day, but they never cameI then emailed them again stating how disappointed I was in the disrespect they were showing me in charging my card incorrectly and then not showing up on the date I provided them as requested and now no communication from themI've now paid for service
Signed contract with All-Pro (Orkin Canada) to set out rat bait traps to service and monitor traps once a monthI was required to meet service tech each month to sign his report, which I did for May, June and July Orkin billed us faithfully for Aug, Sept, Oct and Novbut never showed up or serviced any of the bait trapes for any of those four monthsWhen we discovered that Orkin had ceased to honor the contract from July to the present we cancelled the contract stating the above reasonOrkin then demanded a months notice and billed us for thatAs I was designated the on site contact person by Orkin for our strata corp I filed a complaint with Orkin and asked for a refund for the five months that they failed to abide by the agreement but continued billing our strataThey refused to deal with me saying that I am not authorized to speak for our strataBottom line is All-Pro/Orkin did three months of a contract and billed us for four more plus the months notice a
I contracted via my home owners association for bee removalWE paid them in full for the services but the bees never went awayI keep calling Orkin asking for assistanceThey sent someone to check out the bee issue but they never followed up with meI have called almost everyday since the follow up visit (almost weeks)Every time I call I'm promised a call backI was in communication with the Manger *** or*** early one but I haven't had anyone call me for over weeks
Account_Number: ***
HomeTeam called me regarding a bill from 12/28/and I was not understanding whyThey have never sent me a bill because when services are rendered I pay on the spotI told them no one came to my home to spray on the date and was not authorized to do soShe always called ahead of time saying she was coming and I'll say YES or NOI received NO call and she did not comeNOW, they are saying her GPS had her hereSHE WAS NOTMy daughter and granddaughter both were here and can attest to it that she did not comeShe did not ring the bell, she did not spray inside or outside; therefore, I am not paying this unjust billIF I SHOULD FIND THAT THIS IS PUT ON MY CREDIT REPORT FOR ANY REASON I WILL BE SUING THE COMPANYI NO LONGER WISH TO DO BUSINESS WITH PEOPLE WHO TRY TO TAKE ADVANTAGE OF AN ELDERLY PERSON
I had a rep.(***) come to my house to talk about a problem I had with what I believed was a small brown squirrel getting in to my house through a small hole by a gutter*** started out with a contract available for @ $and financing availableI rejected thisHe then offered a deal for @ $which I still thought too muchHe came down to $600(+tax) which I acceptedHe had me sign an I-pad and said a contract would be e-mailed to me as it was unreadable on his I-padI never received a contract and did not realize I only received days trapping for the $A couple of days later(FriDec15) a repof ORKIN came and put a trap over the hole, one on the roof and one by my deck steps(why')The traps were put up on Fri.evening, checked 2x on Satonce on Sunand taken down on MoneveningNo squirrels(I believe the squirrel had left before the traps were set up as I never heard any noise from the time the traps were set up)For this ,it was $No contract & no r
On March 20th, I contracted Trutech to remove a squirrel from my attic I was charged $2,332.79, which I feel is highly overcharged for the services rendered I have spoken to them several times about my bill I asked for an itemized bill as to the cost of materials and labor They refused to give me that information, just said they used commercial grade products, and that I had to pay the entire billI was charged $for the initial inspection which took approximately minutes But, I agreed to this upfront So, that was basically just to say: yes, I have a squirrel in my atticI was charged $1,for exclusion This included the main entry point, eave returns, ft of trim gap and some assorted Brick gaps and foundation gaps, and putting screen over two gable ventsWhat they did was put up a piece of tin over the hole, I've only seen eave returns that have some kind of foam on them and he was on my roof, so I can safely assume he did something up there, thou
We had a termite problem in our house about a month ago Orkin Pest Control resolved it and I signed up for insurance to make sure if the problem came up again, they would take care of it We had some insects show up in my children's bathroom and Orkin came out to inspect it - they took pictures and notes They promised that someone would be out to fix the problem, as they suspected that it was termites or flying ants Two weeks wen by with no follow up The insects returned today and I called Orkin customer service They gave me a very vague response and I still don't know if they will follow up The customer service representative gave me no guarantees and hung up before I could confirm a follow up
Product_Or_Service: Orkin
We have a paid in full, up front contract with this company It's been like pulling teeth to get them to do their job We have on one end of our house a very high wood beam, along with the other beams they have treated for carpenter bees The company has ladder that will reach the foot beam and that ladder always seems to be in Charlotte, NC I called them a month ago stating the bees were doing major damage to that beam, nothing, called again, talked to Ron Pope, supposedly District Manager, he said he would send some guys out to spray and would have to wait weeks to fill the holes, I was fine with that Guys came, sprayed beam, then worker informed me that filling the holes was not in our contract (it is) and I pointed out they filled all the other holes in the other beams Worker said that they just didn't have a ladder high enough to do the job, was told before we signed contract they could scale our roof if they needed to I don't like to be lied to, it makes me very
Every time my serviceman serviced my propety I was there so he could do the inside and outsideUpon completion I waould sign the ticket and he would tell me he would see me in three monthsMy response would be make sure you talk to me before coming because I work on a job that requires travel on a moments noticeHe called the night before my sevice was due and said he was coming the next day which was a MondayUnfortunately I was in *** *** and did not get the message until I returned home that SaturdayThe next thing I hear is a bill in the mail from Orkin for dollars the total price of my service.I called my serviceman to inquire the chargeHis response was he left me a messageWhen I asked him about our agreement that he talk to me his response was he just assume I would get the message and be thereSince I wasn39t he did the outsideI asked on whose authority and why was I being charged full price for half a service that I did not authorizeI even ask these
Cancelled Orkin BAD - Terrible actually - SERVICErefusal to cancel my service despite recorded cancellations and phone callsStill send me bills
I was a customer for about a year, during that time, the pest control service to my house was TERRIBLE! the agent came up with a different excuse each time I explain that I still have a problemThen, I decided to buy BUG OUT from home dept and spray myself! Problem stopped....I called Orkin and requested that my service is cancelled! I spoke with the branch manager, Anthony, who promised a visit to the property to address the issue and try to at least "make it right"! Anthony never showed up/called
a few weeks go by and come home to a bill hanging from my front doorI called and spoke to *** who noted the issues and said "you will not be charged and Orkin will no longer bother you"I asked her to please stop all forms of any business with meShe acknowledged
A few days ago, I find the same bill for dollars in my mai
I canceled my service over the phone in August because I was possibly moving I spoke to a man (didn't take his name) and he said that he would still service the house because I was a long standing customer with them, just in case I didn't move The house fell through and in October I called them to come out and service my house In December I once again canceled over the phone because I found a new home Unfortunately I didn't take the woman's name down The tech called me in January prior to his service and I told him not to do it because I was definitely moving Evidently he still did the service and now they are billing me, even though I canceled after speaking to both the office and the technician I called and spoke with a manager, ***, who stated that my cancellation was not recorded in their system (I have no control over whether or not they record all of their phone calls) She had the dates recorded when I canceled in August and when I resumed service in Oct
On 1/26/I signed a contract with Orkin Pest Control to take care of a termite problem, the charge was $4, The contract was for years beginning May 8, to April 8, I was also told that I had a day grace period no interest The days expired 05/08/ On March 20, I paid $2,235.83; April paid $1, The final payment of $1,was made on 5/18/17,which the office said they received on 05/21/which made the final payment to be a days over the days I expected to pay interest on the final bal but instead in mid July, I received a letter stating that because the last payment was received on 05/21/17, instead of 05/08/this last payment had "advanced your due date to 11/08/18" And, "the balance owed to Rollins Acceptance Company is $197.49" interest will accrue daily..." I find that the $interest and the calculated interest date to 11/08/to be exorbitant
I was over charged from the beginning, but I agreed
*** *** - Acct# *** (***
Dear Ms***,
Please be advised that TruTech did not provide the services they are attempting to bill in the above referenced account I have emailed and called the office and spoken with several employees in an attempt to clear this up, to no avail *** and others in collection have replied to my emails/calls acknowledging that services were not rendered but refuse to eliminate this account and corresponding account balance immediately
Again, TruTech never provided the billed serviceThe have no written authorization or receipt of service from me for the billed service
Thank you in advance for your cooperation
Product_Or_Service: None
Account_Number: ***
Billed for unauthorized visit
On 1/4/16, I invited an Orkin representative to my home to discuss hiring them to service my homeThe representative suggested a one-year contractI told him I was wary of signing contracts, but he assured me it would be okI asked him about the fee for one year, which he stated, and told him that I only wanted to try his service for one year only and no more; and if I liked the service after one year, I would call Orkin and set up a possible maintenance plan where they would come out maybe or times in the future, but I would call them first if I decided, otherwise, I only wanted service for the yearSo I agreed to paying for one year only I paid the contract in installmentsAt the end of the year, instead of waiting to see if I wanted future service, they came to my home when I was not there and serviced the outside of my home, then charged me for the visitI am disputing being billed for a service in the following year without being auth
I signed up for this service on 11/21/to get rid of the wasps and bees that kept getting into the houseBefore signing up *** assured us of the day money back guarantee if the bugs come back so I was comfortable signing up knowing this informationI paid $for the them to kill all the bugs and get rid of the wasps nest around the house and bugs*** came out sprayed the house down and assured us they shouldn't come backNot even days later another more bees are flying around the house all of sudden spiders popping up around the houseI called Orkin again 11/to have someone come out again kill the bugsThey sent *** out again and he said he doesn't know where they are coming from and sprayed againThen days later I saw more spiders and a yellow jacketI called and spoke with *** on 11/and told them the issue I was having and she offered to send *** out againI told her at this point I would like my money back because the pests keep coming back I feel l
Bad service practices and failure to correct issues
We had a problem with our service manager coming by without a scheduled timeHe sprayed outside the house but not on the inside where we had an issue with pests
I spoke with the sales manager to discontinue the serviceMy point was "Why should I pay you $more each quarter than I paid Arrow Exterminators to get the same results?" He told me if we stayed with them he's make sure the service manager scheduled his visits and only charge me $each timeI agreed to continue service
Our service manager, called my wife and set up an appointment and did his job correctlyThe following week we received a bill for the service in the mailI was out of town on business but sent in a check the following week
A week after mailing in the check, our service manager called my wife to say payment had not been received for the serviceI called the branch office and was told the same, so I gave my credit card for payment think
With regards to Orkin's billing procedureI have used their services since and never changed the type or amount of service I've recievedHowever my prices have gone up several times since starting their serviceAfter speaking to their operator regarding this I was informed that there computers automatically generate who gets a price increase and who doesn'tShe informed me that they have no control over itAs a consumer I feel that this isnt rightTo have their prices increase over time is understandable if it were clear across the board but to have a computer pick and choose who gets increased and who doesn't is a scamI have now cancelled my account and will no longer do business with themHowever as a member of the public I would like other consumers to know so they can protect themselves from being price gouged in the future
Product_Or_Service: Spray for pests inside/outside residence
being charged for services not received/agreed to
I called and canceled my service in late Dec early JanThey billed my credit card for the last serviceI originally signed a year service agreementIn march they charged my credit card I called them directly and explained that I called in latedec to cancel and they insisted that I only rescheduled wich is not soI disputed the charge with my CC I made it very clear that I never signed another agreement for service and have the original contract wich show my service ending 12/30/I told them and made it clear I did not want anymore services,
On June
my daughter called me at work and said Orkin was at my house for service my husband told them we did not have anymore agreement with them for service and to stop coming by nothing was doneNow I am receiving a bill for for services performed in June when we were out of town until july Ihave called them several times to cancel this and they continue
I made a contract with orkin in February after I had the first treatment for bugs the orkin man said he would return in days from the first service to do a treatment and that if I needed treatment in between my first service and my next service to callNo one has came to my home nor have they responded to my email that I sent to the company and the pest have gotten worse than before
This pest control company will not leave me alone They are worse than the pests they claim to control I have repeatedly told them to stop entering my property They continue to do so I have told them to stop calling meThey continue to do so I have never once solicited their services and will continue to refuse to do business with a business that will not respect the wishes of other people
They charged my card on an incorrect day, and they did not provide service
I received an email reminding me my service date was coming up soonI responded asking to cancel my serviceThey informed me that I needed to provide days notice and this could be my final service if I desiredI agreed to have this as my final service, but requested to have my payment postponed until November 11thThey agreed to hold off on charging my card until November 11th, however, they still charged my card on November 2ndThey asked what date the tech could come to provide serviceI stated he could come November 4th to provide serviceI never received a response and kept my schedule clear to remain at home the entire day, but they never cameI then emailed them again stating how disappointed I was in the disrespect they were showing me in charging my card incorrectly and then not showing up on the date I provided them as requested and now no communication from themI've now paid for service
Signed contract with All-Pro (Orkin Canada) to set out rat bait traps to service and monitor traps once a monthI was required to meet service tech each month to sign his report, which I did for May, June and July Orkin billed us faithfully for Aug, Sept, Oct and Novbut never showed up or serviced any of the bait trapes for any of those four monthsWhen we discovered that Orkin had ceased to honor the contract from July to the present we cancelled the contract stating the above reasonOrkin then demanded a months notice and billed us for thatAs I was designated the on site contact person by Orkin for our strata corp I filed a complaint with Orkin and asked for a refund for the five months that they failed to abide by the agreement but continued billing our strataThey refused to deal with me saying that I am not authorized to speak for our strataBottom line is All-Pro/Orkin did three months of a contract and billed us for four more plus the months notice a
I contracted via my home owners association for bee removalWE paid them in full for the services but the bees never went awayI keep calling Orkin asking for assistanceThey sent someone to check out the bee issue but they never followed up with meI have called almost everyday since the follow up visit (almost weeks)Every time I call I'm promised a call backI was in communication with the Manger *** or*** early one but I haven't had anyone call me for over weeks
Account_Number: ***
HomeTeam called me regarding a bill from 12/28/and I was not understanding whyThey have never sent me a bill because when services are rendered I pay on the spotI told them no one came to my home to spray on the date and was not authorized to do soShe always called ahead of time saying she was coming and I'll say YES or NOI received NO call and she did not comeNOW, they are saying her GPS had her hereSHE WAS NOTMy daughter and granddaughter both were here and can attest to it that she did not comeShe did not ring the bell, she did not spray inside or outside; therefore, I am not paying this unjust billIF I SHOULD FIND THAT THIS IS PUT ON MY CREDIT REPORT FOR ANY REASON I WILL BE SUING THE COMPANYI NO LONGER WISH TO DO BUSINESS WITH PEOPLE WHO TRY TO TAKE ADVANTAGE OF AN ELDERLY PERSON
I had a rep.(***) come to my house to talk about a problem I had with what I believed was a small brown squirrel getting in to my house through a small hole by a gutter*** started out with a contract available for @ $and financing availableI rejected thisHe then offered a deal for @ $which I still thought too muchHe came down to $600(+tax) which I acceptedHe had me sign an I-pad and said a contract would be e-mailed to me as it was unreadable on his I-padI never received a contract and did not realize I only received days trapping for the $A couple of days later(FriDec15) a repof ORKIN came and put a trap over the hole, one on the roof and one by my deck steps(why')The traps were put up on Fri.evening, checked 2x on Satonce on Sunand taken down on MoneveningNo squirrels(I believe the squirrel had left before the traps were set up as I never heard any noise from the time the traps were set up)For this ,it was $No contract & no r
On March 20th, I contracted Trutech to remove a squirrel from my attic I was charged $2,332.79, which I feel is highly overcharged for the services rendered I have spoken to them several times about my bill I asked for an itemized bill as to the cost of materials and labor They refused to give me that information, just said they used commercial grade products, and that I had to pay the entire billI was charged $for the initial inspection which took approximately minutes But, I agreed to this upfront So, that was basically just to say: yes, I have a squirrel in my atticI was charged $1,for exclusion This included the main entry point, eave returns, ft of trim gap and some assorted Brick gaps and foundation gaps, and putting screen over two gable ventsWhat they did was put up a piece of tin over the hole, I've only seen eave returns that have some kind of foam on them and he was on my roof, so I can safely assume he did something up there, thou
We had a termite problem in our house about a month ago Orkin Pest Control resolved it and I signed up for insurance to make sure if the problem came up again, they would take care of it We had some insects show up in my children's bathroom and Orkin came out to inspect it - they took pictures and notes They promised that someone would be out to fix the problem, as they suspected that it was termites or flying ants Two weeks wen by with no follow up The insects returned today and I called Orkin customer service They gave me a very vague response and I still don't know if they will follow up The customer service representative gave me no guarantees and hung up before I could confirm a follow up
Product_Or_Service: Orkin
We have a paid in full, up front contract with this company It's been like pulling teeth to get them to do their job We have on one end of our house a very high wood beam, along with the other beams they have treated for carpenter bees The company has ladder that will reach the foot beam and that ladder always seems to be in Charlotte, NC I called them a month ago stating the bees were doing major damage to that beam, nothing, called again, talked to Ron Pope, supposedly District Manager, he said he would send some guys out to spray and would have to wait weeks to fill the holes, I was fine with that Guys came, sprayed beam, then worker informed me that filling the holes was not in our contract (it is) and I pointed out they filled all the other holes in the other beams Worker said that they just didn't have a ladder high enough to do the job, was told before we signed contract they could scale our roof if they needed to I don't like to be lied to, it makes me very
Every time my serviceman serviced my propety I was there so he could do the inside and outsideUpon completion I waould sign the ticket and he would tell me he would see me in three monthsMy response would be make sure you talk to me before coming because I work on a job that requires travel on a moments noticeHe called the night before my sevice was due and said he was coming the next day which was a MondayUnfortunately I was in *** *** and did not get the message until I returned home that SaturdayThe next thing I hear is a bill in the mail from Orkin for dollars the total price of my service.I called my serviceman to inquire the chargeHis response was he left me a messageWhen I asked him about our agreement that he talk to me his response was he just assume I would get the message and be thereSince I wasn39t he did the outsideI asked on whose authority and why was I being charged full price for half a service that I did not authorizeI even ask these
Cancelled Orkin BAD - Terrible actually - SERVICErefusal to cancel my service despite recorded cancellations and phone callsStill send me bills
I was a customer for about a year, during that time, the pest control service to my house was TERRIBLE! the agent came up with a different excuse each time I explain that I still have a problemThen, I decided to buy BUG OUT from home dept and spray myself! Problem stopped....I called Orkin and requested that my service is cancelled! I spoke with the branch manager, Anthony, who promised a visit to the property to address the issue and try to at least "make it right"! Anthony never showed up/called
a few weeks go by and come home to a bill hanging from my front doorI called and spoke to *** who noted the issues and said "you will not be charged and Orkin will no longer bother you"I asked her to please stop all forms of any business with meShe acknowledged
A few days ago, I find the same bill for dollars in my mai
I canceled my service over the phone in August because I was possibly moving I spoke to a man (didn't take his name) and he said that he would still service the house because I was a long standing customer with them, just in case I didn't move The house fell through and in October I called them to come out and service my house In December I once again canceled over the phone because I found a new home Unfortunately I didn't take the woman's name down The tech called me in January prior to his service and I told him not to do it because I was definitely moving Evidently he still did the service and now they are billing me, even though I canceled after speaking to both the office and the technician I called and spoke with a manager, ***, who stated that my cancellation was not recorded in their system (I have no control over whether or not they record all of their phone calls) She had the dates recorded when I canceled in August and when I resumed service in Oct
On 1/26/I signed a contract with Orkin Pest Control to take care of a termite problem, the charge was $4, The contract was for years beginning May 8, to April 8, I was also told that I had a day grace period no interest The days expired 05/08/ On March 20, I paid $2,235.83; April paid $1, The final payment of $1,was made on 5/18/17,which the office said they received on 05/21/which made the final payment to be a days over the days I expected to pay interest on the final bal but instead in mid July, I received a letter stating that because the last payment was received on 05/21/17, instead of 05/08/this last payment had "advanced your due date to 11/08/18" And, "the balance owed to Rollins Acceptance Company is $197.49" interest will accrue daily..." I find that the $interest and the calculated interest date to 11/08/to be exorbitant
I was over charged from the beginning, but I agreed
*** *** - Acct# *** (***
Dear Ms***,
Please be advised that TruTech did not provide the services they are attempting to bill in the above referenced account I have emailed and called the office and spoken with several employees in an attempt to clear this up, to no avail *** and others in collection have replied to my emails/calls acknowledging that services were not rendered but refuse to eliminate this account and corresponding account balance immediately
Again, TruTech never provided the billed serviceThe have no written authorization or receipt of service from me for the billed service
Thank you in advance for your cooperation
Product_Or_Service: None
Account_Number: ***
Billed for unauthorized visit
On 1/4/16, I invited an Orkin representative to my home to discuss hiring them to service my homeThe representative suggested a one-year contractI told him I was wary of signing contracts, but he assured me it would be okI asked him about the fee for one year, which he stated, and told him that I only wanted to try his service for one year only and no more; and if I liked the service after one year, I would call Orkin and set up a possible maintenance plan where they would come out maybe or times in the future, but I would call them first if I decided, otherwise, I only wanted service for the yearSo I agreed to paying for one year only I paid the contract in installmentsAt the end of the year, instead of waiting to see if I wanted future service, they came to my home when I was not there and serviced the outside of my home, then charged me for the visitI am disputing being billed for a service in the following year without being auth