Warning: Do not use this service! If you need pest control, there are several other options that are much better I was a loyal customer for many years even though it was difficult to see that they made any difference After I stopped service for a brief period, they charged me $for one visit They typically show up for 5-minutes and charge over $each time Another expert came and showed me all of the things that Orkin missed Poor service and no loyalty
Over the past 2-years, my annual termite cost goes up every year, where it has come to a point where the amount due every year is questionableThere are no issues relating to any presence of termites based on my annual inspection, yet there is this annual increaseI have requested an audit and explanation of why the increase in previous years, the audit has never been done and the only answer is because of the increase for termite control for GeorgiaThis yearly increase is becoming somewhat to appear fraudulent
Product_Or_Service: termite service
on first visit said complaint would be handle in short order going on six months still not handledI call exterminator always complaining he is not getting paid if not the month they are taking out when sign up with them it was said if you see anything or hear anything give us a call and we will come out.it was not any results had to call son to help me look around and see if anything was not check found holes in cabinets on wall they did not check my cabinets or storage room connected to my house a total waste of and some dollar signed up these people in Novand still dealing with problemI feel as though I was really taken advantage of because I stay by my self and a senior citizen I have a attic and no one mention going to look up there if I knew how to deal with getting rid of mice I would not have to hire them awful service not saying all of them are bad but this one I feel I got dupedcalled to talk to supervisor said they were out on job left number to contact
I ended a service contract with this company and thy performed their final service the same dayI asked when I cancelled if I would incur any further charges because my reason for cancelling was financial concernsThey told me that I would not incur further cost because my monthly installments had been paid up to dateI then received a billing statement indicating I owe them $for the final serviceI've tried calling to speak to a service manager and to corporate who sends me back to the field officeThey have not returned my call regarding the situation in months but continue to call to ask when I'm going to pay themI feel this charge is erroneous and they will not drop itI was told there would be no further charge and I explained to them that I would not have authorized a final service of it meant another cost would be incurred
Product_Or_Service: Pest control
Account_Number:***
I have several bait traps which were removed from the ground during a landscaping project this summer/fallI have been trying since October to get them re-installed in the groundI initially called & spoke to a woman to schedule a technician to come to my home 10/He never showed up or calledI called again & spoke to a manager who told me he had no record of my first call, but he scheduled me for a visit 12/Again, no one came to my home or called me
Product_Or_Service: termite protection
Account_Number: XXXXXXXX
It was so hard choosing just one complaint typeFirst, the secretaries are all as rude as can beI've had to reschedule twice because the exterminator showed up too early (6:45am) after I said eveningsThe second time the woman didn't even reschedule so he never came backThey tricked me into signing a year contract by telling me "I need you to sign this so I can spray for today" he never said it was a contractSo in the months he's been here not once have I noticed a difference in the bugs and mice I was having beforeI finally had enough and called to cancel my contract somehow and the woman was rude and said her service manager would get ahold of meI've called times since then and still no call from the service managerI'm fed up and want out from underneath this joke of a company!
Orkin has charged me $for a frustrating and infective treatmentThey are no longer responding to my calls to resolve
Original inspection - 6/27/was effective in identifying issue (***) ~ $1,for treatment work.However, while checklist was provided for pre-treatment work, it was insufficient and provided no guidance for post-treatment precautionsInitial treatment perfomed on 6/29/was ineffective (In addition Orkin were ~1hour late causing me to have to reschedule work meetings - Discount of approx$offered)No post-treatment guidance was provided which ultimately resulted in the spare room also becoming infestedDog inspection (by different firm) 7/11/revealed issues in following areas
a.Master bed, b.Spare room bed, cOttoman/bench, d.Vacuum (which we then threw out), e.Clothing/BeddingDecision was made to fumigate master bed and furniture at clients expense (using another firm) 7/13/
Second treatment was scheduled with Orkin for 7/15/Tre
Take money with no service providedNoone will contact me back after repeat messages and phone calls
We set at the beginning of this year, serviceThe very first guy was goodWe have security camerasThe next time the guy came, knocked noone was home cause we work and got in his truck and leftNo spraying or service at allMeanwhile im being charged for service thats not being done! Ive called the nt holly office Left a messageNoone called backFor two weeks I have been calling to speak with a manager and every day she says she have the message to himNoone has called me back a d I continue to call and leave messagesI want answersI spoke with a supervisor and she said id have to talk with a,manager about my issue and im being ignored and still they will charge me and tjey dont provide me any service
After service was canceled, this business continues to keep charging my account monthly with no services being used and not services still acceptedThis has gotten to the point that I have filed a police report for the matter
Product_Or_Service: Pest control services
I hired Orkin Pest Control to rid my home of bedbugsFrom May through July the bugs were still all over the house, and they started out in one room
Orkin charged me $up frontI paid with my Discover cardThis was in May, and since they are a well known company and the receipt says "we are not happy until YOU are happy" I thought I could trust themIn July I still had bedbugs all over my home, even though I followed all their directionsMy grandson has asthma and I have COPD and my son is autisticThis incident caused all of us much anxiety*** invoice no5/10/
I cancelled my pest control last July At that time, I informed the manager *** *** that I would pay my August payment but told him I could not afford the service any more
The next month, Mr*** (the exterminator) showed up as if I hadn't called
My husband told him we had cancelled the serviceMr*** said that I had overpaid and that he was going to come until I had received the number of visits that I paid forWe told him that was fine but to stop before I had to pay anymore
On May 23, 2016, I received a bill for $My husband called the localOrkin office twiceThe first time he spoke with the operator who said that she saw we had cancelled the previous JulyMy husband called back and got Mr*** Mr*** kept asking if we would resume treatment in the fallMy husband kept telling him that we did not want to keep getting the serviceMr*** said he would take care of the bill
Now I have received a 'day Collection Letter' for the $
The office staff and General Manager for the *** Orkin Branch located at *** *** *** XXXXXX accounting practices are incompetent
I have been a customer for many yearsThe past years I have paid upfront for yearly coverage for both pest and Termite protection plansI do these payments online through SunTrust bill pay
When I did this year's pest protection they say they did not receive an electronic check even though I have the check number and verification from SunTrust that it was paid
I have made more than attempts to rectify their billing situation via phone calls with office staff, branch manager , faxes of the Sun Trust bill pay confirmation as well as two letters sent directly to *** *** the Branch Manager
I just received another letter stating the account has a balance due
In my last letter earlier this month to Mr*** *** I explained if they did not rectify the account I would cancel the service which is it exactly what i
About two years ago, my wife paid for a service with the company with her Debit card that rarely gets used The day after paying, several charges on her card appeared starting at a gas station in Chesterfield all the way to Alton, Il
My wife called and canceled our scheduled service with the company shortly after these charges appeared and we filed a police report
Then, the company provided an unauthorized service and has been trying to bill us for it since
Now, I received a notice of service on my front porch for March of this year that we did not request
The company has turned over the first service to a collection agency and now is extorting more money from us by providing additional services
I want this to stop and I want them to remove the service we did not ask for from collections Please help
Product_Or_Service: Pest control
Order_Number:***
I was charged for a service that I never receivedI was under a monthly contract with Orkin where the technician was supposed to come out once a month, because of my situation the technician would do a follwith me after weeksSo he came out the middle of August but could not make it back on the last day of the month because he stated he was too busy and he came back on September 1st to do at my follvisitThe entire month of September he never called or returned my calls to set up my monthly service for SeptemberWhen I called *** which is the number on my bill, I asked to speak to a managerWhen the manager came on the phone he stated that I had service on September 1st so I was responsible for the billI tried to explain to him that it was a follvisit but he was not taking that as an answerSo I told him I would like to cancel my contract with them and he argued with me about itWhen I contacted my Orkin technician he stated that yes Septem
In October of I called Orkin to take care of some bugs that were in my homeAccording to the service man, he had never seen the bugs, but thought it might be a carpet bugEven though they were only in my window sill and ceilingAbout March or April the bugs had returned and with a vengeanceThe service man suggested to dust the main area of where the bugs were locatedWe cleaned out kitchen area and moved all furniture to the center of the room so he could dust the locationsWe did not see as many bugs, however there were a few here and thereWhen summer came they started getting into the bedroomsHe sprayed the skirt of the mobile home, however the bugs came through the light fixtures
Needless to say, I still have bugs in my homeI do not feel that Orkin took care of the situation best to their abilityThe service man would call the office and take bugs to find out what could kill them, however it would take a months time and it would initially, take care of some bug
They claim If you call with a new bug problem between services that they will call you back and get that taken care of
I Had service at my future residence for a yearWhen I finally was able to move in I had a few issues in which I called to speak to my service techAfter calling the local office plus times over the course of the month a July with no return call to discus the problem that I was havingI found a different pest controll providerBecause they were no longer doing what I had been paying them to doNow they are telling me that even tho they are not controlling the pest at my residence that I am required to let them preform one more service which I must pay for even thowhile they were still supposedly doing services I would find new ant hills just out side my house and they would not leave a service slipSo I assuemed that they were no longer serviceing meAdd that to the point of not being able to get a return phone call from the person supposedly doing the serv
In July 2016, we called for pest control service and was told it could not be provided in the evenings after when we get home because no one is allowed in the field while the office is closedWe explained that we always had service after in the pastConsequently, no time was agreed upon to come out We then received a bill that stating someone came out and serviced the outsideThe bill was for a full service $ We asked why would we agree for someone to come out while we are at work and service only the front porch, the back porch is behind a locked fenceOrkin managers insist someone came out, no invoice was left on our front doorWe continue to receive a bill for the $They would not relent and said they would come out to re-service and we informed them that we would agree to that if we are home at an agreed upon timeThey never set an agreed upon time and to add insult to injury, we just received another bill now stating we now owe $for July and October
Rollins acceptance company refuses to let me transfer or cancel termite coverage from home that I am selling
During a May inspection from the local orkin company,I purchased a termite contract which I pay $a monthMy account number is I was not selling my home at the time of purchase and was not advised by the orkin man that this service could be transferred to a new residence or cancelledI am now stuck paying the remaining fees of roughly $1,for a house I'm no longer going to be living inThis is my second contract with rollins acceptance company and have never had a late payment or failed to pay off the amount owedAfter being a loyal customer, I would expect these remaining charges be dropped once I provide a bill of sale on my home that is currently coveredI respect the company but I question the fairness of my current situationI can only imagine if my home were to be destroyed and still have to pay on the contract
Sincerely,***
I have made numerous attempts today (approxphone calls) to cancel our Pest Control Service Agreement : Every other Month with OrkinThe responses from this company range from referring me to a non-working number, getting a company answering machine indicating it can not take a message, being told their "computers/phones were down" while I was speaking to them on a phoneI finally lied to the operator and told him I wanted to purchase a service, I was connected to a live agent willing to assistOnce I explained that I wanted to cancel the contract, they repeatedly hung up/or I was disconnectedThey acknowledged they understood what I wanted to do and promised they would get right back to me (no return call) I'm frustrated with this obvious tacticAs long as I can not cancel this contract I have to continue paying this reoccurring monthly feeHow do I cancel this service that initially never worked and subsequently no longer needed Please advise, thank you
Product_Or_Serv
Warning: Do not use this service! If you need pest control, there are several other options that are much better I was a loyal customer for many years even though it was difficult to see that they made any difference After I stopped service for a brief period, they charged me $for one visit They typically show up for 5-minutes and charge over $each time Another expert came and showed me all of the things that Orkin missed Poor service and no loyalty
Over the past 2-years, my annual termite cost goes up every year, where it has come to a point where the amount due every year is questionableThere are no issues relating to any presence of termites based on my annual inspection, yet there is this annual increaseI have requested an audit and explanation of why the increase in previous years, the audit has never been done and the only answer is because of the increase for termite control for GeorgiaThis yearly increase is becoming somewhat to appear fraudulent
Product_Or_Service: termite service
on first visit said complaint would be handle in short order going on six months still not handledI call exterminator always complaining he is not getting paid if not the month they are taking out when sign up with them it was said if you see anything or hear anything give us a call and we will come out.it was not any results had to call son to help me look around and see if anything was not check found holes in cabinets on wall they did not check my cabinets or storage room connected to my house a total waste of and some dollar signed up these people in Novand still dealing with problemI feel as though I was really taken advantage of because I stay by my self and a senior citizen I have a attic and no one mention going to look up there if I knew how to deal with getting rid of mice I would not have to hire them awful service not saying all of them are bad but this one I feel I got dupedcalled to talk to supervisor said they were out on job left number to contact
I ended a service contract with this company and thy performed their final service the same dayI asked when I cancelled if I would incur any further charges because my reason for cancelling was financial concernsThey told me that I would not incur further cost because my monthly installments had been paid up to dateI then received a billing statement indicating I owe them $for the final serviceI've tried calling to speak to a service manager and to corporate who sends me back to the field officeThey have not returned my call regarding the situation in months but continue to call to ask when I'm going to pay themI feel this charge is erroneous and they will not drop itI was told there would be no further charge and I explained to them that I would not have authorized a final service of it meant another cost would be incurred
Product_Or_Service: Pest control
Account_Number:***
All they did was to spray the floor & spray the windowBut I still have the bugsI believe I should get my money back, for I am still fiting bugs
I have several bait traps which were removed from the ground during a landscaping project this summer/fallI have been trying since October to get them re-installed in the groundI initially called & spoke to a woman to schedule a technician to come to my home 10/He never showed up or calledI called again & spoke to a manager who told me he had no record of my first call, but he scheduled me for a visit 12/Again, no one came to my home or called me
Product_Or_Service: termite protection
Account_Number: XXXXXXXX
It was so hard choosing just one complaint typeFirst, the secretaries are all as rude as can beI've had to reschedule twice because the exterminator showed up too early (6:45am) after I said eveningsThe second time the woman didn't even reschedule so he never came backThey tricked me into signing a year contract by telling me "I need you to sign this so I can spray for today" he never said it was a contractSo in the months he's been here not once have I noticed a difference in the bugs and mice I was having beforeI finally had enough and called to cancel my contract somehow and the woman was rude and said her service manager would get ahold of meI've called times since then and still no call from the service managerI'm fed up and want out from underneath this joke of a company!
Orkin has charged me $for a frustrating and infective treatmentThey are no longer responding to my calls to resolve
Original inspection - 6/27/was effective in identifying issue (***) ~ $1,for treatment work.However, while checklist was provided for pre-treatment work, it was insufficient and provided no guidance for post-treatment precautionsInitial treatment perfomed on 6/29/was ineffective (In addition Orkin were ~1hour late causing me to have to reschedule work meetings - Discount of approx$offered)No post-treatment guidance was provided which ultimately resulted in the spare room also becoming infestedDog inspection (by different firm) 7/11/revealed issues in following areas
a.Master bed, b.Spare room bed, cOttoman/bench, d.Vacuum (which we then threw out), e.Clothing/BeddingDecision was made to fumigate master bed and furniture at clients expense (using another firm) 7/13/
Second treatment was scheduled with Orkin for 7/15/Tre
Take money with no service providedNoone will contact me back after repeat messages and phone calls
We set at the beginning of this year, serviceThe very first guy was goodWe have security camerasThe next time the guy came, knocked noone was home cause we work and got in his truck and leftNo spraying or service at allMeanwhile im being charged for service thats not being done! Ive called the nt holly office Left a messageNoone called backFor two weeks I have been calling to speak with a manager and every day she says she have the message to himNoone has called me back a d I continue to call and leave messagesI want answersI spoke with a supervisor and she said id have to talk with a,manager about my issue and im being ignored and still they will charge me and tjey dont provide me any service
After service was canceled, this business continues to keep charging my account monthly with no services being used and not services still acceptedThis has gotten to the point that I have filed a police report for the matter
Product_Or_Service: Pest control services
I hired Orkin Pest Control to rid my home of bedbugsFrom May through July the bugs were still all over the house, and they started out in one room
Orkin charged me $up frontI paid with my Discover cardThis was in May, and since they are a well known company and the receipt says "we are not happy until YOU are happy" I thought I could trust themIn July I still had bedbugs all over my home, even though I followed all their directionsMy grandson has asthma and I have COPD and my son is autisticThis incident caused all of us much anxiety*** invoice no5/10/
I cancelled my pest control last July At that time, I informed the manager *** *** that I would pay my August payment but told him I could not afford the service any more
The next month, Mr*** (the exterminator) showed up as if I hadn't called
My husband told him we had cancelled the serviceMr*** said that I had overpaid and that he was going to come until I had received the number of visits that I paid forWe told him that was fine but to stop before I had to pay anymore
On May 23, 2016, I received a bill for $My husband called the localOrkin office twiceThe first time he spoke with the operator who said that she saw we had cancelled the previous JulyMy husband called back and got Mr*** Mr*** kept asking if we would resume treatment in the fallMy husband kept telling him that we did not want to keep getting the serviceMr*** said he would take care of the bill
Now I have received a 'day Collection Letter' for the $
The office staff and General Manager for the *** Orkin Branch located at *** *** *** XXXXXX accounting practices are incompetent
I have been a customer for many yearsThe past years I have paid upfront for yearly coverage for both pest and Termite protection plansI do these payments online through SunTrust bill pay
When I did this year's pest protection they say they did not receive an electronic check even though I have the check number and verification from SunTrust that it was paid
I have made more than attempts to rectify their billing situation via phone calls with office staff, branch manager , faxes of the Sun Trust bill pay confirmation as well as two letters sent directly to *** *** the Branch Manager
I just received another letter stating the account has a balance due
In my last letter earlier this month to Mr*** *** I explained if they did not rectify the account I would cancel the service which is it exactly what i
About two years ago, my wife paid for a service with the company with her Debit card that rarely gets used The day after paying, several charges on her card appeared starting at a gas station in Chesterfield all the way to Alton, Il
My wife called and canceled our scheduled service with the company shortly after these charges appeared and we filed a police report
Then, the company provided an unauthorized service and has been trying to bill us for it since
Now, I received a notice of service on my front porch for March of this year that we did not request
The company has turned over the first service to a collection agency and now is extorting more money from us by providing additional services
I want this to stop and I want them to remove the service we did not ask for from collections Please help
Product_Or_Service: Pest control
Order_Number:***
I was charged for a service that I never receivedI was under a monthly contract with Orkin where the technician was supposed to come out once a month, because of my situation the technician would do a follwith me after weeksSo he came out the middle of August but could not make it back on the last day of the month because he stated he was too busy and he came back on September 1st to do at my follvisitThe entire month of September he never called or returned my calls to set up my monthly service for SeptemberWhen I called *** which is the number on my bill, I asked to speak to a managerWhen the manager came on the phone he stated that I had service on September 1st so I was responsible for the billI tried to explain to him that it was a follvisit but he was not taking that as an answerSo I told him I would like to cancel my contract with them and he argued with me about itWhen I contacted my Orkin technician he stated that yes Septem
In October of I called Orkin to take care of some bugs that were in my homeAccording to the service man, he had never seen the bugs, but thought it might be a carpet bugEven though they were only in my window sill and ceilingAbout March or April the bugs had returned and with a vengeanceThe service man suggested to dust the main area of where the bugs were locatedWe cleaned out kitchen area and moved all furniture to the center of the room so he could dust the locationsWe did not see as many bugs, however there were a few here and thereWhen summer came they started getting into the bedroomsHe sprayed the skirt of the mobile home, however the bugs came through the light fixtures
Needless to say, I still have bugs in my homeI do not feel that Orkin took care of the situation best to their abilityThe service man would call the office and take bugs to find out what could kill them, however it would take a months time and it would initially, take care of some bug
They claim If you call with a new bug problem between services that they will call you back and get that taken care of
I Had service at my future residence for a yearWhen I finally was able to move in I had a few issues in which I called to speak to my service techAfter calling the local office plus times over the course of the month a July with no return call to discus the problem that I was havingI found a different pest controll providerBecause they were no longer doing what I had been paying them to doNow they are telling me that even tho they are not controlling the pest at my residence that I am required to let them preform one more service which I must pay for even thowhile they were still supposedly doing services I would find new ant hills just out side my house and they would not leave a service slipSo I assuemed that they were no longer serviceing meAdd that to the point of not being able to get a return phone call from the person supposedly doing the serv
In July 2016, we called for pest control service and was told it could not be provided in the evenings after when we get home because no one is allowed in the field while the office is closedWe explained that we always had service after in the pastConsequently, no time was agreed upon to come out We then received a bill that stating someone came out and serviced the outsideThe bill was for a full service $ We asked why would we agree for someone to come out while we are at work and service only the front porch, the back porch is behind a locked fenceOrkin managers insist someone came out, no invoice was left on our front doorWe continue to receive a bill for the $They would not relent and said they would come out to re-service and we informed them that we would agree to that if we are home at an agreed upon timeThey never set an agreed upon time and to add insult to injury, we just received another bill now stating we now owe $for July and October
Rollins acceptance company refuses to let me transfer or cancel termite coverage from home that I am selling
During a May inspection from the local orkin company,I purchased a termite contract which I pay $a monthMy account number is I was not selling my home at the time of purchase and was not advised by the orkin man that this service could be transferred to a new residence or cancelledI am now stuck paying the remaining fees of roughly $1,for a house I'm no longer going to be living inThis is my second contract with rollins acceptance company and have never had a late payment or failed to pay off the amount owedAfter being a loyal customer, I would expect these remaining charges be dropped once I provide a bill of sale on my home that is currently coveredI respect the company but I question the fairness of my current situationI can only imagine if my home were to be destroyed and still have to pay on the contract
Sincerely,***
I have made numerous attempts today (approxphone calls) to cancel our Pest Control Service Agreement : Every other Month with OrkinThe responses from this company range from referring me to a non-working number, getting a company answering machine indicating it can not take a message, being told their "computers/phones were down" while I was speaking to them on a phoneI finally lied to the operator and told him I wanted to purchase a service, I was connected to a live agent willing to assistOnce I explained that I wanted to cancel the contract, they repeatedly hung up/or I was disconnectedThey acknowledged they understood what I wanted to do and promised they would get right back to me (no return call) I'm frustrated with this obvious tacticAs long as I can not cancel this contract I have to continue paying this reoccurring monthly feeHow do I cancel this service that initially never worked and subsequently no longer needed Please advise, thank you
Product_Or_Serv