We got a treatment for termites months ago A little over a month ago (early May) we noticed live termites and called the inspector After a few days, he called back and we set up an appointment He never showed up nor did he bother to call to let us know 1/day of work lost
We set up a second appointment and once again, he did not show up or call We talked to his manager who set up a third appointment Once more, he did not show up or call
We then called headquarters who said they would have the manager call immediately We never got a call
The office never returns calls, the inspector never returns calls or answers his phone, the manager makes promises that are never kept
We had planned on using Orkin for several other properties but we will never use or recommend Orkin They got our money and did provide an initial treatment, but there was no folland the guarantee is worthless
I cancelled my service around July, I have received a bill dated for October service....after I already cancelled I never received any papers that he was here for service, even after requesting it, they always leave papers with the date and time of service Yet this time they conveniently did not I spoke with a lady and requested a GPS report that he was at our property, even though we had already cancelled, she said she would pull it and call us back I told her that if I did not hear from her I was reporting the business She never did call me or my husband back I have yet to receive anything from them in regards to proof that we received a service, again after we had cancelled I have now been sent a letter from their collection agency
Account_Number: ***
ORKIN PEST CONTROL HAS BEEN TO MY HOUSE TIMES TO REMOVE RATS CAUGHT ON THE TRAPSTHE 1ST TIME A MAN CAME INTO THE HOUSE WENT TO THE ROOM WHERE THE RAT WAS, REMOVED IT AND PUT IT INTO A SEALED CLOSED BOXTHE 2NDI wasn't so happy with the serviceWhen meeting the attendant at the gate I ask him where was the black box to put the rat inHe said he was here to only evacuateThen he goes and picked it up with his hands and headed for my outside trash can,,I said wait that will stink, he says well where am I suppose to put it,, I told him the other attendant had a black box and removed it off my propertyI get sick when I see them and its awful mentally and physicallyI had another one, dead and caught, and asked if the same person wouldn't come, because he was crude, picking the rat up with his hands and carrying in front of me smelling up my houseThe same man came this time when I ask him where was the container to remove it, he went back to his car and had a Home Depot gal
I pay annually December for the following calendar yearIn they started billing me quarterlyI literally called them times trying to get an annual bill - they kept saying they would send it, yet I kept getting quarterly billsFinally I received the invoice in JuneI paid the bill in full for all of They came in August and sent me another quarterly billWhat on earth'??'!!!! So I called and they said oops yes, don't pay it that's a mistakeToday I received a bill from a collections agencyFirst of all they just came at the end of last month, secondly they told me they continued to make billing mistakes Now I have to fight with a collections agency and have a credit impactThis is beyond ridiculous
Requesting to close account, need confirmation of account closure
I called the local Orkin office on November 21, to schedule a between home spraying because we saw bugs The person handling the local office was in a big rush and said "I will call you back in like minutes!" She took my phone number I never got a call back I called back on 11/24/and she said sorry that she did try to call me "multiple times" but had the wrong number written down I requested to close my account, she said sure no problem She could not provide me with a confirmation number, she said she could mail me a "request to cancel" form I asked to speak with a manager but none were available, she said she would have someone call me back As of now I have received no phone calls My account number is***
Was told that if I would treat my whole house instead of one bedroom, that they would come over as many times as was needed to get rid of bed bugsFound out later that this is not their policy at all misinformed about length of guaranteemisinformed about how to prepare for bed bug exterminationAfter service, told no evidence of bed bugs when I was still getting bittenThey would never return my calls I was treated unfairlyPaid them $and still have bed bugsI just want this problem resolved
Account_Number: XXXXXXXX
service not performed at home
this happened in the spring of The Orkin technician came to my door to notify me he was at my home to apply chemicalsI was not available to answer the door because I was in the showerWhen I got out of the shower I went out side to talk with the Orkin man but he was goneIt had only been about ten minutes since he rang the door bellThe technician had not been at my house long enough to spread chemicals around the foundationI checked around the house to see if he had applied any chemicalsThere were no signs of any liquid or solid chemicals next to the foundation of the houseI also noticed that none of the weeds growing around the house had been stepped onThe technician would have had to step on the weeds in order to apply any chemicals along the foundationI called Orkin immediate and I told them of my complaintI told them I was not going to pay for the service for that day because no chemicals were appliedOrkin told me the technic
On April 21, 2016*** *came to inspect our home for a treatment for termites at the end of the inspection he provided my daugthter via email with a Treatment/Inspection ReportHe explained to me and my daughter *** the cost and other things like my husband had to remove a piece of wood from the basement to be able to get in there, he also showed my daughter & I a video of termites and explained that this treatment really had to be doneA couple days later after speaking to my husband we then decided to go foward with the treatment My daughter *** contacted*** to set up the treatment appointment for May 05, On the day of the treatment Henry arrived to our home to start the treatment Later on in the day Henry was finished in less then about hours (*** had explained to us that this treatment would take hours) My daughter *** then paid Henry the $1,Later on when my husband got home from work he began to inspect around the house to see what had be
They did not honor a cancellation of serviceThey continued to bill us and come to our home and have now sent us to collection
More than 50% of service calls were made at times when we were not home and could not let the servicer in to perform all of the services promisedThey would call during work hours the day before the call and leave a messageMy husband told the service provider during a call that we want to cancel services They came again the next month, while we were not home, and then charged us the full amount
every second quarter there is a new guy who comes to service my homeThe second to the last guy inspected a SF attic from the stairs
I have been with Orkin pest control for about years and termite control for the last yearI've had four different service men come to my home to do the work at various timesThe first guy *** was excellent and very professionalThe next guy was a brand new guy who was more afraid of mice than I was and did an inspection of my SF attic from the attic staircaseI then called and his manager (I believe*** was her name) came out with him and did a bit more and assured me she will be back in days to check the attic and the progress madeShe was a no showThat was back in December of
In June of 2017, I had a termite inspection done and it was recommended they do some preventative work for which I paid close to $which included monitoring every six monthsalso included, was an inspection by the manager to make sur
The exterminator came by and to spray the outside of my house without my permission two weeks agoThe bugs are coming insideI never had a problem with roachesI had the house sprayed because my daughter was small and roaches carry diseasesHe had but I didn't answer the phoneI had called the office to let know that I did not want Kenneth to returnOn several occasions he sprayed the outside of the house without spraying the inside because I was not homeHe sprayed the outside of the house in April but didn't come back until June to spray the inside
Business terminated customer account for non-paymentNew customer (customer) taking over for a previous customer who had the account for many, many years Business alleges that a bill and numerous cancellation notices were sent to customer prior to cancellationNone were received by the customer, nor for such a long existing account, no telephone or follcall with the new customer was made by the business to understand the non-paymentNew customer had no indication that payment was due considering previous customer had paid through the previous term and subsequent demand for payment had not been received by the new customer Customer called the business to inquire why they had not been out to service the account and was then first told of the cancellation Customer in good faith inquired of business what steps could be taken to correct the situation to the benefit of both partiesCustomer was told by management that they would have to reestablish themselves again as new cu
Contract never explained and changed after service provided
In July called in Orkin for service on my house and was told my plan would be for the first visit then every other month ongoing The gentleman showed up, we paid him and he said if we need anything between the next service in two months to call and they would come for free I called a month later and due to problems and they came out I received a bill from them and called and was told no this is my plan I was to billed after even though their representative at my house said it would be free if it was between the next appointment I cancelled my service due to a job loss and wanted to restart and they quoted me the exact plan as I assumed before I was told my previous plan was different I stated it was exactly the same You changed it when you billed me an extra monthly charge I feel they were deceptive in their billing practices when the guy providing me with service said they would come out again
I'm writing to make a complaint regarding the inattentive service that I have received On 7/12/I made a frantic call to the office to schedule removal of a bald faced wasp nest on my house This thing is terribly huge, and I've never seen anything like it before My fear of insects, and these types of pest does nothing for my mental health I have been stressed since 7/
On 7/13/I got a visit from the exterminator and he sprayed the nest, (I assume killing all of the bees) He did tell me that he would return on Friday 7/16/to see if there was still life, and if not he would remove this extremely large basketball sized nest
Mind you I have not been sleeping well because this creature is on my house!!!! Friday came and it began to get late in the evening I called the office at 1pm, and again at 4pm Later I received a call from the exterminator at 5:30pm stating that he had gotten tied up in Brookfield, and he would come out and take care of my problem TODAY
Hello Revdex.com-
I requested assistance from Orkin over the phone for a one time service callWe were quoted a price of $for a one time visit and that this price would drop to $every two months (or $55) a month if we elected their subscription planI told the customer service agent I wasn't sure and wanted to see how the service went first
The Orkin service pro came to the house and did an okay job- not much more than we could've done ourselvesHe then tried to get us to sign up for the monthly service fee without telling us what we were signing and then said the bill would be $and wouldn't leave until we paid himHe was quite aggressive
We don't mind paying for the service but would like to pay what we agreed to originallyI tried calling the local office and the customer service associate didn't know what to do but kept telling me we were stuck with the bill
I have a problem with ghost ants and was told by the "orkin man, ***" that you need to kill the queen, just killing the visible ants is not enough He has been here weeks in a row and just sprays the ants (which keep returning) and has not addressed how, if, or when he will try to kill the queen The second time he did finally say he could put bait down, but they were out of the plastic they use to apply the poison on and he wanted to apply the poison directly on my countertop by my coffee maker I told him that was not acceptable - we prepare food on the counter and would not be able to see where it was and keep it from contaminating our food and dishes He put some bait under the counter and left I called the following day, yesterday, to see when they would address baiting and have plastic needed and asked to speak to supervisor to see if they plan to do this He still did not call me back today I just want out of the contract at this point I can spray raid on the count
We had the local Orkin professional come to our house and spray for fleas due to our dogsThey charged us about $for the first visit but said that included the follvisit in two weeksWe scheduled the follow-up, but noone showed up or calledI called the office the following week and they said they'd get someone out to our houseI never received a call back nor did anyone come out to our houseI decided not to pursue it until we received a bill a month later for another treatment that we never receivedI called the office and they apologized and scheduled someone to come outNoone ever showed up this time eitherSo I called back and asked them to cancel the account and not to contact us againAnother month went by and another bill came for the same amountI called the office again and they said they'd take care of itWell two weeks ago, we were sent a letter notifying us that we were in their collections department due to non-paymentI called and they said I'd have
I took the day off of work to wait for the service tech to come to my houseHe never showed up, but when I called he generated a bill even though he never showed upWhen I called the office to inform them of this the service tech called me back and asked what he could do to fix thisI find this dishonesty very disturbing, especially since we had been allowing these men into our homeit took several calls to have the bill removed, and it made me wonder if the service tech had even come the time beforeOn top of that I MISSED WORK FOR NOTHING! I asked for proof that the service tech had actually come to my house the previous time, and instead my bill was sent to collectionsUnacceptable!
Product_Or_Service: pesticide treatment
Account_Number: XXXXXXXX
Hometeam Pest defense has not returned payment despite what was contracted
I agreed to a one year contract for pest control with this companyThey clearly stated both verbally and on the contract itself that I could break the contract for any reason and they would prorate a refundThis was completed in the March/April timeframeAfter I was dissatisfied with the termite service work (I incurred damage on my siding from the installer that I never asked to be fixed), I just simply asked to cancel the contract and send back my refund (around July)They told me over the phone they would send this outI have never received this payment and contacting their customer service is extremely difficult as they never answer the phone and when you leave a message, the phone call is not returned
I contacted Orkin thinking they could come and stop the mice from getting into my homeI explained to the technician that I was extremely afraid of mice and I had a dog and needed them to be stopped from coming in my homeI didn't want to burden my dad because he had just had stints put in his heartThe technician placed paper trap with cheese in it in my pantry and one under my sinkHe placed plastic looking trays/traps in my garageI gave the traps a full week, thinking the mice would come to the trapsDidn't work! I gave up, and I called my dad and had him come up and set the old fashion mice traps with peanut butterMy dad spent the night, the next day, mice on the traps he set! I called Orkin to cancel my serviceI've heard the same line from different representatives that someone will call me back to cancel my serviceI cannot for the life of me figure out why someone has to call me back to cancel my serviceI got an email from Orkin saying Luke B*** with t
We got a treatment for termites months ago A little over a month ago (early May) we noticed live termites and called the inspector After a few days, he called back and we set up an appointment He never showed up nor did he bother to call to let us know 1/day of work lost
We set up a second appointment and once again, he did not show up or call We talked to his manager who set up a third appointment Once more, he did not show up or call
We then called headquarters who said they would have the manager call immediately We never got a call
The office never returns calls, the inspector never returns calls or answers his phone, the manager makes promises that are never kept
We had planned on using Orkin for several other properties but we will never use or recommend Orkin They got our money and did provide an initial treatment, but there was no folland the guarantee is worthless
I cancelled my service around July, I have received a bill dated for October service....after I already cancelled I never received any papers that he was here for service, even after requesting it, they always leave papers with the date and time of service Yet this time they conveniently did not I spoke with a lady and requested a GPS report that he was at our property, even though we had already cancelled, she said she would pull it and call us back I told her that if I did not hear from her I was reporting the business She never did call me or my husband back I have yet to receive anything from them in regards to proof that we received a service, again after we had cancelled I have now been sent a letter from their collection agency
Account_Number: ***
ORKIN PEST CONTROL HAS BEEN TO MY HOUSE TIMES TO REMOVE RATS CAUGHT ON THE TRAPSTHE 1ST TIME A MAN CAME INTO THE HOUSE WENT TO THE ROOM WHERE THE RAT WAS, REMOVED IT AND PUT IT INTO A SEALED CLOSED BOXTHE 2NDI wasn't so happy with the serviceWhen meeting the attendant at the gate I ask him where was the black box to put the rat inHe said he was here to only evacuateThen he goes and picked it up with his hands and headed for my outside trash can,,I said wait that will stink, he says well where am I suppose to put it,, I told him the other attendant had a black box and removed it off my propertyI get sick when I see them and its awful mentally and physicallyI had another one, dead and caught, and asked if the same person wouldn't come, because he was crude, picking the rat up with his hands and carrying in front of me smelling up my houseThe same man came this time when I ask him where was the container to remove it, he went back to his car and had a Home Depot gal
I pay annually December for the following calendar yearIn they started billing me quarterlyI literally called them times trying to get an annual bill - they kept saying they would send it, yet I kept getting quarterly billsFinally I received the invoice in JuneI paid the bill in full for all of They came in August and sent me another quarterly billWhat on earth'??'!!!! So I called and they said oops yes, don't pay it that's a mistakeToday I received a bill from a collections agencyFirst of all they just came at the end of last month, secondly they told me they continued to make billing mistakes Now I have to fight with a collections agency and have a credit impactThis is beyond ridiculous
Requesting to close account, need confirmation of account closure
I called the local Orkin office on November 21, to schedule a between home spraying because we saw bugs The person handling the local office was in a big rush and said "I will call you back in like minutes!" She took my phone number I never got a call back I called back on 11/24/and she said sorry that she did try to call me "multiple times" but had the wrong number written down I requested to close my account, she said sure no problem She could not provide me with a confirmation number, she said she could mail me a "request to cancel" form I asked to speak with a manager but none were available, she said she would have someone call me back As of now I have received no phone calls My account number is***
Was told that if I would treat my whole house instead of one bedroom, that they would come over as many times as was needed to get rid of bed bugsFound out later that this is not their policy at all misinformed about length of guaranteemisinformed about how to prepare for bed bug exterminationAfter service, told no evidence of bed bugs when I was still getting bittenThey would never return my calls I was treated unfairlyPaid them $and still have bed bugsI just want this problem resolved
Account_Number: XXXXXXXX
service not performed at home
this happened in the spring of The Orkin technician came to my door to notify me he was at my home to apply chemicalsI was not available to answer the door because I was in the showerWhen I got out of the shower I went out side to talk with the Orkin man but he was goneIt had only been about ten minutes since he rang the door bellThe technician had not been at my house long enough to spread chemicals around the foundationI checked around the house to see if he had applied any chemicalsThere were no signs of any liquid or solid chemicals next to the foundation of the houseI also noticed that none of the weeds growing around the house had been stepped onThe technician would have had to step on the weeds in order to apply any chemicals along the foundationI called Orkin immediate and I told them of my complaintI told them I was not going to pay for the service for that day because no chemicals were appliedOrkin told me the technic
On April 21, 2016*** *came to inspect our home for a treatment for termites at the end of the inspection he provided my daugthter via email with a Treatment/Inspection ReportHe explained to me and my daughter *** the cost and other things like my husband had to remove a piece of wood from the basement to be able to get in there, he also showed my daughter & I a video of termites and explained that this treatment really had to be doneA couple days later after speaking to my husband we then decided to go foward with the treatment My daughter *** contacted*** to set up the treatment appointment for May 05, On the day of the treatment Henry arrived to our home to start the treatment Later on in the day Henry was finished in less then about hours (*** had explained to us that this treatment would take hours) My daughter *** then paid Henry the $1,Later on when my husband got home from work he began to inspect around the house to see what had be
They did not honor a cancellation of serviceThey continued to bill us and come to our home and have now sent us to collection
More than 50% of service calls were made at times when we were not home and could not let the servicer in to perform all of the services promisedThey would call during work hours the day before the call and leave a messageMy husband told the service provider during a call that we want to cancel services They came again the next month, while we were not home, and then charged us the full amount
every second quarter there is a new guy who comes to service my homeThe second to the last guy inspected a SF attic from the stairs
I have been with Orkin pest control for about years and termite control for the last yearI've had four different service men come to my home to do the work at various timesThe first guy *** was excellent and very professionalThe next guy was a brand new guy who was more afraid of mice than I was and did an inspection of my SF attic from the attic staircaseI then called and his manager (I believe*** was her name) came out with him and did a bit more and assured me she will be back in days to check the attic and the progress madeShe was a no showThat was back in December of
In June of 2017, I had a termite inspection done and it was recommended they do some preventative work for which I paid close to $which included monitoring every six monthsalso included, was an inspection by the manager to make sur
The exterminator came by and to spray the outside of my house without my permission two weeks agoThe bugs are coming insideI never had a problem with roachesI had the house sprayed because my daughter was small and roaches carry diseasesHe had but I didn't answer the phoneI had called the office to let know that I did not want Kenneth to returnOn several occasions he sprayed the outside of the house without spraying the inside because I was not homeHe sprayed the outside of the house in April but didn't come back until June to spray the inside
Business terminated customer account for non-paymentNew customer (customer) taking over for a previous customer who had the account for many, many years Business alleges that a bill and numerous cancellation notices were sent to customer prior to cancellationNone were received by the customer, nor for such a long existing account, no telephone or follcall with the new customer was made by the business to understand the non-paymentNew customer had no indication that payment was due considering previous customer had paid through the previous term and subsequent demand for payment had not been received by the new customer Customer called the business to inquire why they had not been out to service the account and was then first told of the cancellation Customer in good faith inquired of business what steps could be taken to correct the situation to the benefit of both partiesCustomer was told by management that they would have to reestablish themselves again as new cu
Contract never explained and changed after service provided
In July called in Orkin for service on my house and was told my plan would be for the first visit then every other month ongoing The gentleman showed up, we paid him and he said if we need anything between the next service in two months to call and they would come for free I called a month later and due to problems and they came out I received a bill from them and called and was told no this is my plan I was to billed after even though their representative at my house said it would be free if it was between the next appointment I cancelled my service due to a job loss and wanted to restart and they quoted me the exact plan as I assumed before I was told my previous plan was different I stated it was exactly the same You changed it when you billed me an extra monthly charge I feel they were deceptive in their billing practices when the guy providing me with service said they would come out again
I'm writing to make a complaint regarding the inattentive service that I have received On 7/12/I made a frantic call to the office to schedule removal of a bald faced wasp nest on my house This thing is terribly huge, and I've never seen anything like it before My fear of insects, and these types of pest does nothing for my mental health I have been stressed since 7/
On 7/13/I got a visit from the exterminator and he sprayed the nest, (I assume killing all of the bees) He did tell me that he would return on Friday 7/16/to see if there was still life, and if not he would remove this extremely large basketball sized nest
Mind you I have not been sleeping well because this creature is on my house!!!! Friday came and it began to get late in the evening I called the office at 1pm, and again at 4pm Later I received a call from the exterminator at 5:30pm stating that he had gotten tied up in Brookfield, and he would come out and take care of my problem TODAY
Hello Revdex.com-
I requested assistance from Orkin over the phone for a one time service callWe were quoted a price of $for a one time visit and that this price would drop to $every two months (or $55) a month if we elected their subscription planI told the customer service agent I wasn't sure and wanted to see how the service went first
The Orkin service pro came to the house and did an okay job- not much more than we could've done ourselvesHe then tried to get us to sign up for the monthly service fee without telling us what we were signing and then said the bill would be $and wouldn't leave until we paid himHe was quite aggressive
We don't mind paying for the service but would like to pay what we agreed to originallyI tried calling the local office and the customer service associate didn't know what to do but kept telling me we were stuck with the bill
I have a problem with ghost ants and was told by the "orkin man, ***" that you need to kill the queen, just killing the visible ants is not enough He has been here weeks in a row and just sprays the ants (which keep returning) and has not addressed how, if, or when he will try to kill the queen The second time he did finally say he could put bait down, but they were out of the plastic they use to apply the poison on and he wanted to apply the poison directly on my countertop by my coffee maker I told him that was not acceptable - we prepare food on the counter and would not be able to see where it was and keep it from contaminating our food and dishes He put some bait under the counter and left I called the following day, yesterday, to see when they would address baiting and have plastic needed and asked to speak to supervisor to see if they plan to do this He still did not call me back today I just want out of the contract at this point I can spray raid on the count
We had the local Orkin professional come to our house and spray for fleas due to our dogsThey charged us about $for the first visit but said that included the follvisit in two weeksWe scheduled the follow-up, but noone showed up or calledI called the office the following week and they said they'd get someone out to our houseI never received a call back nor did anyone come out to our houseI decided not to pursue it until we received a bill a month later for another treatment that we never receivedI called the office and they apologized and scheduled someone to come outNoone ever showed up this time eitherSo I called back and asked them to cancel the account and not to contact us againAnother month went by and another bill came for the same amountI called the office again and they said they'd take care of itWell two weeks ago, we were sent a letter notifying us that we were in their collections department due to non-paymentI called and they said I'd have
I took the day off of work to wait for the service tech to come to my houseHe never showed up, but when I called he generated a bill even though he never showed upWhen I called the office to inform them of this the service tech called me back and asked what he could do to fix thisI find this dishonesty very disturbing, especially since we had been allowing these men into our homeit took several calls to have the bill removed, and it made me wonder if the service tech had even come the time beforeOn top of that I MISSED WORK FOR NOTHING! I asked for proof that the service tech had actually come to my house the previous time, and instead my bill was sent to collectionsUnacceptable!
Product_Or_Service: pesticide treatment
Account_Number: XXXXXXXX
Hometeam Pest defense has not returned payment despite what was contracted
I agreed to a one year contract for pest control with this companyThey clearly stated both verbally and on the contract itself that I could break the contract for any reason and they would prorate a refundThis was completed in the March/April timeframeAfter I was dissatisfied with the termite service work (I incurred damage on my siding from the installer that I never asked to be fixed), I just simply asked to cancel the contract and send back my refund (around July)They told me over the phone they would send this outI have never received this payment and contacting their customer service is extremely difficult as they never answer the phone and when you leave a message, the phone call is not returned
I contacted Orkin thinking they could come and stop the mice from getting into my homeI explained to the technician that I was extremely afraid of mice and I had a dog and needed them to be stopped from coming in my homeI didn't want to burden my dad because he had just had stints put in his heartThe technician placed paper trap with cheese in it in my pantry and one under my sinkHe placed plastic looking trays/traps in my garageI gave the traps a full week, thinking the mice would come to the trapsDidn't work! I gave up, and I called my dad and had him come up and set the old fashion mice traps with peanut butterMy dad spent the night, the next day, mice on the traps he set! I called Orkin to cancel my serviceI've heard the same line from different representatives that someone will call me back to cancel my serviceI cannot for the life of me figure out why someone has to call me back to cancel my serviceI got an email from Orkin saying Luke B*** with t