On or around May 7, 2018, I contracted this Orkin Branch to eliminate a roach problem at the house that we recently moved intoWhen I called them, the roach problem was limited to the kitchen area and wash room areaSince then they have come out to do bi-monthly treatments, and had to do in between treatments as well, due to the problem being worsewe have followed their advice, by sealing all open food products in ziploc or storage bagsWe have cleaned out any dead roaches we can findwe keep dishes washed and dried and dry the sink outWe have kept trash out away from the houseOur small roach problem has turned into a big roach problemThe roaches are now all over the entire housethere are many "babies", and roaches with egg sacs, despite being told that the product would stop the reproductive cycleWe even have followed one technicians advice, and have stopped shopping at a local bargain storeThe infestation is much worse now than when they started treatmentWhen I ca
Services contracted for termite treatment agreement were not done over the years Original contract in ($750) and paid continuously thru 2012($85/year) Each time requested to retreat only an inspection (?) done and collection of money I currently have termite damage that started prior the the last look by Orkin The services to retreat were never provided over all those years and to not cover damage is equivalent to taking a senior citizens money and providing no serviceThe office now says there is no history available since they switched to a different system Yet I have a history of all the checks they cashed
If services were done properly there would be no damage To offer a treatment service and not cover any damage if the treatment does not work is ridiculousget out of that business if you don't know what you are doing
To swindle elderly individuals out of their money and not provide a service as disgraceful
Product_Or_Service: Drywood termite borate
They tried to sell me a $10,fumigation for wood
eating beetles that were never present and there was absolutely no evidence of any beetles
I do not have any beetles, yet Orkin submitted a contract for me to sign for $10,for fumigation
of beetles which they have no evidence of in my house All I had to do was look on the internet
and I became more adept at determining that I had ants This has been confirmed by three additional experts
services promised by phone repservices not performeddemand refund
hired orkin to rid my home of wasp problem was told there was a day guaranteeI was told orkin would find the nest and remove itservice techs came times, dusted with powder and did not try to locate the nestI was told drilling into ceiling was option but that was not performed I was told removing area around gutters was an option but it was not performedthe 3rd man to come out was here less than minuteshe took a picture of my kitchen light, said someone would come back out that day or call meneither happened I paid for orkin to take care of my wasp problem, I was told they would do it, they did not technicians were a no show on occasionthey did nothing the sales team said they would dothey lie to get money from people I was told that I signed a work completed order saying I was satisfied with their services after each visit yes, I signed my name to a tablet but I had no id
We paid our annual termite inspection fee of $287.14,on July 2, By mid October we had not received service, nor did we receive any correspondence from them to schedule our serviceAt that time we called and they offered to send someone to do the service, however, it was someone that we asked , several years ago not to do our service again because he did an inadequate job.After calling the Branch office and talking with various people there, an employee refused to solve the issue and hung up the phone on usThen we called the Regional office and complainedThis resulted in eight phone calls back and forth from the Regional, the Branch, and the Atlanta offices
We informed them that we would like our $refundedThis request was made on November 6,
The Branch office in Fayetteville began to give us different information by different people as to when we would receive our refundOn November 26, we were told the check was already cut and we should receive it in two
Sells person made a mistake in estimating the area required to spray insulation
Sells person indicated we need 5" of additional insulation in attic to comply with today CODE requirements and he estimated the attic area and quoted 1778$ cost Installer came and he mentioned apprxbags of insulation is needed for the area listed By the time they installed only bags were used He mentioned that his supervisor and sells person will come up with cost adjustment More than a month is passed and of phone calls are made but no resolution manager is not returning phone calls I am forced to take this route My cost is $ per bag which is not right
They sold us a treatment with a year warranty and there is no warranty it was a LIE
On July 28, We had a free termite inspection by an Orkin Representative names Scott SmithThere were no termite problems at that time but he told us Orkin offered a time treatment to prevent Termite infestation that came with a year warranty and would be transferrable if we sold our home He noted based on the size and layout of our home the cost would be $ We were hesitant due to the cost but he told us it would be an added value if we ever sold our home because this warranty would transfer to the new owner We agreed and paid him by check He came back on 07-30-and performed the treatment I had to leave for work before it was complete but when he was done he had my husband sign a paper that he completed the treatment It is now and we are selling the home I contacted Orkin to let them know we were selling the home and we would need to transfer the warranty t
from the first day of the contract I told the company that I was only interested in having the inside of the building treated and that I would need to be contacted a week before the treatment was to be applied so I could set up a time with the tenants and so I could let the person in this never happened they would call the day before or two days before I had to call time and time again to change the service date told the company that the service was to be cancelled that I was not happy with the service I called , sent email went on the companys website to say that I cancelled the service the company keeps sending me email that they will be out to service the building I call and they tell me that the service is cancelled but they send me a report that the building was serviced I will NOT pay for any bill from Orkin I will
not pay for service that was cancelled now or in the futureWas not happy with the product also they left ugly stains all along the wood work dark brown booger
I have had multiple issues with Orkin over the last monthI have scheduled three appointments with them to terminate mice in my home and they have failed to follow through with all three appointmentsI have small children living in my home, so this was a huge disturbance for my family and their lack of consideration had left a lingering health risk in my homeThe first appointment, I was told they would arrive on September 1st, and they didn't showI took off of work for this appointment and missed out on money I could have made that dayThey did not call and when I called minutes prior to the end of the appointment, I was told that they had a "scheduling miscommunication." They told me that they would be out the following day between and pmI had plans for my birthday and Labor Day weekend to go camping with my family, but ultimately cancelled my trip to accommodate their attempt to resolve the "scheduling miscommunication." They failed to show up to the appointment the f
This company does not provide the service that they advertise and they are only interested in getting you to commit to a long term payment contractThey visited my home for pest services, particularly Blake snakes that were slipping into the basement through cracks near the pipesAfter charging an excessive $to add chicken wire ove the sump pump, the problem still existedThey then promised to come out and fill the cracks with a sealant (which never happened) and when the contract was finally up, they continued to visit my home and bill me for their services, although I asked them to discontinue their visits on more than one occasion via phone
This has to be the worst company I have ever encounteredTheir customer service tries to keep you from getting the services you were promised when signing your contractThe company tells you that you'll have a 30-day guarantee if the product doesn't work, that's wrongI continue to call the company and they schedule appointments, only to not show upThey have not called me backWhen I received service it was a young kid that had little knowledge about what he was doing; hence, the reason I probably am having issues with their service the first timeThe young kid even told me he was rushing because I was the last house for the dayI would never recommend this companyThe breach of contract and terms is ridiculous
Product_Or_Service: Pest Control Standard
Order_Number: ***
Account_Number: ***
Billed multiple times for services that were not rendered Three bills for three different services not provided
The last service we received from Orkin for our address at *** was in June We paid that bill on June 26, Several times over the course of the year we were getting services, the tech would not show up even though we had an appointment When he did this again in August 2017, I sent a letter to Orkin advising them that we no longer required their services and to cancel the bill they had sent for services not rendered In November 2017, the tech again showed up We didn't answer the door When we left later that day, we found a bill tucked into our door even though we received no services I sent Orkin another letter, dated 01/01/2018, when they sent a bill demanding payment, advising that no services were rendered, as well as reminding them that we had already canceled our services with them I talked to a rep today, 01/
On March 13, I contracted with TruTech Wildlife Service to remove rodents (rats and mice) from my house at 41st Street Their representative, Mr*** contracted to: trap the rodents, a full exclusion from the house and finally a sanitation treatment Mr.*** promptly began work on plugging points of entry and setting traps but within a couple of weeks stopped comingHe did not return my phone calls so I called the corporate offices in Georgia Soon after that I was contacted by his replacement, a man named *** who lived in Midland *** came only once or twice and on one of those visits told me *** had moved to Fort Worth After those visits *** also stopped returning my calls so I again called the corporate offices and was contacted by a third TruTech representative, Phillip Burris who worked out of Brownfield Like the previous two representatives he came once or twice and since his visits has failed to answer my repeated calls or text messages
I would like my account balance to be cleared out and removed from collections if not obtain a refund for lack of service
I have been doing business with this company for many years I have general pest control as well as termite service with them While working in my back yard I noticed several of my termite bait stations had lids loose or missing I called the company and advised them of this although my service had recently been done They said they would send someone out A few weeks later I was again working in my back yard and noticed ants walking through cracks into my house I went to get my own insect killer and sprayed it on the area to keep the ants out (again my pest service had also been recently completed) It was at that moment I went and checked the bait stations that I had complained about before which were still not repaired and I decided exactly what am I paying this company for I have ants walking into my house, mice running around and bait stations for t
On *** came to my residence to inspect an infestation for volesI paid for the infestation to be removedI also signed an month maintenance agreement for 79monthI was told that the maintenance would NOT begin until the initial infestation was goneWhen no one returned to my property in a month I contacted *** via text on He stated he would be to my property by the end of the week; however he never returnedI contacted him again via text on 61; again I was told that he would return the beginning of the following weekHe never returnedOn Colby an employee from another state came to my house to perform a monthly maintenanceI called the company spoke with *** who stated that they were having staffing problems but had a full time person newly hired and they would eradicate the initial infestation as promisedSince then no one has returned and I still have a rodent problem in my yardI contacted the company on and was told by *** that my message
HomeTeam Pest Defense (HPD) has provided elicited pest control services for my home on several occasionsThey have suggested maintenance be performed quarterlyHowever, as recent as months ago when contacted by HPD with repeated calls to come out and perform service both my husband and myself declined service repeatedly indicating if we would like service we would contact HPDOn April 27, 2016, I pulled up to my home (private property)and saw a HPD truck in front of my doorUpon seeing the technician I asked him what he was doing and whay he was hereHe stated he was there to treat my home and needed the key to my backyard gate to treat the backyardI informed him that I had not requested service and did not want my backyard or any other part of my home treatedHe left soon afterToday, May 18th I receive a bill in the amount of $for services I did not consent to and indeed state I DID NOT want The invoice contains a note from the technician stating he was done when
Contracted services were not preformed and their has been a lack of customer service to correct the problem
On May the 16th I notified my apartment manager that my apartment had bed bugsOn May the 18th Orkin informed my apartment manager the date of service and price of the treatmentThe service was scheduled for May 26th for a price of $This contract was to include spraying every room of the apartment, spraying every bed (king, queen and two twins) of the apartment and encasing the mattresses in a special bed bug coverThe apartment manager paid for the service and charged my account for the reimbursementOn the night of May 25th I bagged out all the clothes, towels, sheets/covers, pillows, coats belonging to myself and three childrenI then moved all furniture in each room to the middle of the roomI also vacuumed not only all floors but mattresses and sofas as wellOn the morning of May 26th all the bags of clothes were loaded into two cars and taken to the laundry ma
Call center has no information about what services Orkin are
I have used Orkin in the past when I first moved into my home in just for maintenance for years I called the company again recently because of the excellent service that I had thenIn November of I called for bed bug service that heated up all of my bedroomsI just called again to set up service to find out that it cost $just for them to look in my houseI didn't have a problem with the consultation fee but if the representative that had taken my call had any idea at all what the cost of services were or even a beginning cost of the service I needed I could have made a better decision for my needsIt's bad enough the issue returned and I had to throw away more furniture and clothing but if as a consumer I think if someone is answering calls for Orkin they should be better informedNow after my consultation for $95.00, I had to find out that because of the cost for one room $their was no way I
On or around May 7, 2018, I contracted this Orkin Branch to eliminate a roach problem at the house that we recently moved intoWhen I called them, the roach problem was limited to the kitchen area and wash room areaSince then they have come out to do bi-monthly treatments, and had to do in between treatments as well, due to the problem being worsewe have followed their advice, by sealing all open food products in ziploc or storage bagsWe have cleaned out any dead roaches we can findwe keep dishes washed and dried and dry the sink outWe have kept trash out away from the houseOur small roach problem has turned into a big roach problemThe roaches are now all over the entire housethere are many "babies", and roaches with egg sacs, despite being told that the product would stop the reproductive cycleWe even have followed one technicians advice, and have stopped shopping at a local bargain storeThe infestation is much worse now than when they started treatmentWhen I ca
Services contracted for termite treatment agreement were not done over the years Original contract in ($750) and paid continuously thru 2012($85/year) Each time requested to retreat only an inspection (?) done and collection of money I currently have termite damage that started prior the the last look by Orkin The services to retreat were never provided over all those years and to not cover damage is equivalent to taking a senior citizens money and providing no serviceThe office now says there is no history available since they switched to a different system Yet I have a history of all the checks they cashed
If services were done properly there would be no damage To offer a treatment service and not cover any damage if the treatment does not work is ridiculousget out of that business if you don't know what you are doing
To swindle elderly individuals out of their money and not provide a service as disgraceful
Product_Or_Service: Drywood termite borate
Continen to receive invoices for service I cancled in December .Have called and I still get an invoice
Product_Or_Service: Pest control
They tried to sell me a $10,fumigation for wood
eating beetles that were never present and there was absolutely no evidence of any beetles
I do not have any beetles, yet Orkin submitted a contract for me to sign for $10,for fumigation
of beetles which they have no evidence of in my house All I had to do was look on the internet
and I became more adept at determining that I had ants This has been confirmed by three additional experts
services promised by phone repservices not performeddemand refund
hired orkin to rid my home of wasp problem was told there was a day guaranteeI was told orkin would find the nest and remove itservice techs came times, dusted with powder and did not try to locate the nestI was told drilling into ceiling was option but that was not performed I was told removing area around gutters was an option but it was not performedthe 3rd man to come out was here less than minuteshe took a picture of my kitchen light, said someone would come back out that day or call meneither happened I paid for orkin to take care of my wasp problem, I was told they would do it, they did not technicians were a no show on occasionthey did nothing the sales team said they would dothey lie to get money from people I was told that I signed a work completed order saying I was satisfied with their services after each visit yes, I signed my name to a tablet but I had no id
We paid our annual termite inspection fee of $287.14,on July 2, By mid October we had not received service, nor did we receive any correspondence from them to schedule our serviceAt that time we called and they offered to send someone to do the service, however, it was someone that we asked , several years ago not to do our service again because he did an inadequate job.After calling the Branch office and talking with various people there, an employee refused to solve the issue and hung up the phone on usThen we called the Regional office and complainedThis resulted in eight phone calls back and forth from the Regional, the Branch, and the Atlanta offices
We informed them that we would like our $refundedThis request was made on November 6,
The Branch office in Fayetteville began to give us different information by different people as to when we would receive our refundOn November 26, we were told the check was already cut and we should receive it in two
Sells person made a mistake in estimating the area required to spray insulation
Sells person indicated we need 5" of additional insulation in attic to comply with today CODE requirements and he estimated the attic area and quoted 1778$ cost Installer came and he mentioned apprxbags of insulation is needed for the area listed By the time they installed only bags were used He mentioned that his supervisor and sells person will come up with cost adjustment More than a month is passed and of phone calls are made but no resolution manager is not returning phone calls I am forced to take this route My cost is $ per bag which is not right
They sold us a treatment with a year warranty and there is no warranty it was a LIE
On July 28, We had a free termite inspection by an Orkin Representative names Scott SmithThere were no termite problems at that time but he told us Orkin offered a time treatment to prevent Termite infestation that came with a year warranty and would be transferrable if we sold our home He noted based on the size and layout of our home the cost would be $ We were hesitant due to the cost but he told us it would be an added value if we ever sold our home because this warranty would transfer to the new owner We agreed and paid him by check He came back on 07-30-and performed the treatment I had to leave for work before it was complete but when he was done he had my husband sign a paper that he completed the treatment It is now and we are selling the home I contacted Orkin to let them know we were selling the home and we would need to transfer the warranty t
from the first day of the contract I told the company that I was only interested in having the inside of the building treated and that I would need to be contacted a week before the treatment was to be applied so I could set up a time with the tenants and so I could let the person in this never happened they would call the day before or two days before I had to call time and time again to change the service date told the company that the service was to be cancelled that I was not happy with the service I called , sent email went on the companys website to say that I cancelled the service the company keeps sending me email that they will be out to service the building I call and they tell me that the service is cancelled but they send me a report that the building was serviced I will NOT pay for any bill from Orkin I will
not pay for service that was cancelled now or in the futureWas not happy with the product also they left ugly stains all along the wood work dark brown booger
The company automatically charged me without conducting the service
I have had multiple issues with Orkin over the last monthI have scheduled three appointments with them to terminate mice in my home and they have failed to follow through with all three appointmentsI have small children living in my home, so this was a huge disturbance for my family and their lack of consideration had left a lingering health risk in my homeThe first appointment, I was told they would arrive on September 1st, and they didn't showI took off of work for this appointment and missed out on money I could have made that dayThey did not call and when I called minutes prior to the end of the appointment, I was told that they had a "scheduling miscommunication." They told me that they would be out the following day between and pmI had plans for my birthday and Labor Day weekend to go camping with my family, but ultimately cancelled my trip to accommodate their attempt to resolve the "scheduling miscommunication." They failed to show up to the appointment the f
This company does not provide the service that they advertise and they are only interested in getting you to commit to a long term payment contractThey visited my home for pest services, particularly Blake snakes that were slipping into the basement through cracks near the pipesAfter charging an excessive $to add chicken wire ove the sump pump, the problem still existedThey then promised to come out and fill the cracks with a sealant (which never happened) and when the contract was finally up, they continued to visit my home and bill me for their services, although I asked them to discontinue their visits on more than one occasion via phone
This has to be the worst company I have ever encounteredTheir customer service tries to keep you from getting the services you were promised when signing your contractThe company tells you that you'll have a 30-day guarantee if the product doesn't work, that's wrongI continue to call the company and they schedule appointments, only to not show upThey have not called me backWhen I received service it was a young kid that had little knowledge about what he was doing; hence, the reason I probably am having issues with their service the first timeThe young kid even told me he was rushing because I was the last house for the dayI would never recommend this companyThe breach of contract and terms is ridiculous
Product_Or_Service: Pest Control Standard
Order_Number: ***
Account_Number: ***
Billed multiple times for services that were not rendered Three bills for three different services not provided
The last service we received from Orkin for our address at *** was in June We paid that bill on June 26, Several times over the course of the year we were getting services, the tech would not show up even though we had an appointment When he did this again in August 2017, I sent a letter to Orkin advising them that we no longer required their services and to cancel the bill they had sent for services not rendered In November 2017, the tech again showed up We didn't answer the door When we left later that day, we found a bill tucked into our door even though we received no services I sent Orkin another letter, dated 01/01/2018, when they sent a bill demanding payment, advising that no services were rendered, as well as reminding them that we had already canceled our services with them I talked to a rep today, 01/
On March 13, I contracted with TruTech Wildlife Service to remove rodents (rats and mice) from my house at 41st Street Their representative, Mr*** contracted to: trap the rodents, a full exclusion from the house and finally a sanitation treatment Mr.*** promptly began work on plugging points of entry and setting traps but within a couple of weeks stopped comingHe did not return my phone calls so I called the corporate offices in Georgia Soon after that I was contacted by his replacement, a man named *** who lived in Midland *** came only once or twice and on one of those visits told me *** had moved to Fort Worth After those visits *** also stopped returning my calls so I again called the corporate offices and was contacted by a third TruTech representative, Phillip Burris who worked out of Brownfield Like the previous two representatives he came once or twice and since his visits has failed to answer my repeated calls or text messages
I would like my account balance to be cleared out and removed from collections if not obtain a refund for lack of service
I have been doing business with this company for many years I have general pest control as well as termite service with them While working in my back yard I noticed several of my termite bait stations had lids loose or missing I called the company and advised them of this although my service had recently been done They said they would send someone out A few weeks later I was again working in my back yard and noticed ants walking through cracks into my house I went to get my own insect killer and sprayed it on the area to keep the ants out (again my pest service had also been recently completed) It was at that moment I went and checked the bait stations that I had complained about before which were still not repaired and I decided exactly what am I paying this company for I have ants walking into my house, mice running around and bait stations for t
On *** came to my residence to inspect an infestation for volesI paid for the infestation to be removedI also signed an month maintenance agreement for 79monthI was told that the maintenance would NOT begin until the initial infestation was goneWhen no one returned to my property in a month I contacted *** via text on He stated he would be to my property by the end of the week; however he never returnedI contacted him again via text on 61; again I was told that he would return the beginning of the following weekHe never returnedOn Colby an employee from another state came to my house to perform a monthly maintenanceI called the company spoke with *** who stated that they were having staffing problems but had a full time person newly hired and they would eradicate the initial infestation as promisedSince then no one has returned and I still have a rodent problem in my yardI contacted the company on and was told by *** that my message
HomeTeam Pest Defense (HPD) has provided elicited pest control services for my home on several occasionsThey have suggested maintenance be performed quarterlyHowever, as recent as months ago when contacted by HPD with repeated calls to come out and perform service both my husband and myself declined service repeatedly indicating if we would like service we would contact HPDOn April 27, 2016, I pulled up to my home (private property)and saw a HPD truck in front of my doorUpon seeing the technician I asked him what he was doing and whay he was hereHe stated he was there to treat my home and needed the key to my backyard gate to treat the backyardI informed him that I had not requested service and did not want my backyard or any other part of my home treatedHe left soon afterToday, May 18th I receive a bill in the amount of $for services I did not consent to and indeed state I DID NOT want The invoice contains a note from the technician stating he was done when
Contracted services were not preformed and their has been a lack of customer service to correct the problem
On May the 16th I notified my apartment manager that my apartment had bed bugsOn May the 18th Orkin informed my apartment manager the date of service and price of the treatmentThe service was scheduled for May 26th for a price of $This contract was to include spraying every room of the apartment, spraying every bed (king, queen and two twins) of the apartment and encasing the mattresses in a special bed bug coverThe apartment manager paid for the service and charged my account for the reimbursementOn the night of May 25th I bagged out all the clothes, towels, sheets/covers, pillows, coats belonging to myself and three childrenI then moved all furniture in each room to the middle of the roomI also vacuumed not only all floors but mattresses and sofas as wellOn the morning of May 26th all the bags of clothes were loaded into two cars and taken to the laundry ma
Call center has no information about what services Orkin are
I have used Orkin in the past when I first moved into my home in just for maintenance for years I called the company again recently because of the excellent service that I had thenIn November of I called for bed bug service that heated up all of my bedroomsI just called again to set up service to find out that it cost $just for them to look in my houseI didn't have a problem with the consultation fee but if the representative that had taken my call had any idea at all what the cost of services were or even a beginning cost of the service I needed I could have made a better decision for my needsIt's bad enough the issue returned and I had to throw away more furniture and clothing but if as a consumer I think if someone is answering calls for Orkin they should be better informedNow after my consultation for $95.00, I had to find out that because of the cost for one room $their was no way I