They tried to sell me a $10,fumigation for wood
eating beetles that were never present and there was absolutely no evidence of any beetles
I do not have any beetles, yet Orkin submitted a contract for me to sign for $10,for fumigation
of beetles which they have no evidence of in my house All I had to do was look on the internet
and I became more adept at determining that I had ants This has been confirmed by three additional experts
I would like my account balance to be cleared out and removed from collections if not obtain a refund for lack of service
I have been doing business with this company for many years I have general pest control as well as termite service with them While working in my back yard I noticed several of my termite bait stations had lids loose or missing I called the company and advised them of this although my service had recently been done They said they would send someone out A few weeks later I was again working in my back yard and noticed ants walking through cracks into my house I went to get my own insect killer and sprayed it on the area to keep the ants out (again my pest service had also been recently completed) It was at that moment I went and checked the bait stations that I had complained about before which were still not repaired and I decided exactly what am I paying this company for I have ants walking into my house, mice running around and bait stations for t
I moved at the end of December from *** to my current addressI called the Longwood office when I was moving to get a quote on a termite bond and pest control at my new locationThe rate was too highI told the lady on the phone that I would not accept that I am movingShe said "thank you for your business and good luck at your new home." I assumed that everything was canceled at that pointI received a bill a couple months later addressed to my new home for services at the old oneI called to inquire and the lady said that they would normally request the cancelation in writingI said that this didn't happen and that I wasn't going to pay for service at a home that I didn't liveShe advised that a manager would call meThat was a few months ago and I am still waiting on the call backI received another bill last month and responded with a letter to the Longwood officeI have not heard back on that letter eitherI just received anothe
Billed multiple times for services that were not rendered Three bills for three different services not provided
The last service we received from Orkin for our address at *** was in June We paid that bill on June 26, Several times over the course of the year we were getting services, the tech would not show up even though we had an appointment When he did this again in August 2017, I sent a letter to Orkin advising them that we no longer required their services and to cancel the bill they had sent for services not rendered In November 2017, the tech again showed up We didn't answer the door When we left later that day, we found a bill tucked into our door even though we received no services I sent Orkin another letter, dated 01/01/2018, when they sent a bill demanding payment, advising that no services were rendered, as well as reminding them that we had already canceled our services with them I talked to a rep today, 01/
Service is not a good one
The cost of the service is too highThe products they use do not work for meThey also came by Mon Nov 7, while I was awayThey billed me over $for this serviceFor what? A phone call to them did no good
They sold us a treatment with a year warranty and there is no warranty it was a LIE
On July 28, We had a free termite inspection by an Orkin Representative names Scott SmithThere were no termite problems at that time but he told us Orkin offered a time treatment to prevent Termite infestation that came with a year warranty and would be transferrable if we sold our home He noted based on the size and layout of our home the cost would be $ We were hesitant due to the cost but he told us it would be an added value if we ever sold our home because this warranty would transfer to the new owner We agreed and paid him by check He came back on 07-30-and performed the treatment I had to leave for work before it was complete but when he was done he had my husband sign a paper that he completed the treatment It is now and we are selling the home I contacted Orkin to let them know we were selling the home and we would need to transfer the warranty t
On Sept2, 2017, the technician, *** *** came out to my house to see about trapping a squirrel from a hole in my roofHe told me to write a check for $so he could set up the trapHe said he would leave the trap there for days and come back and if there were no squirrels he would fix the hole in my roofHe came back days later to check the trap and no squirrels were caught so he said he would come back later to fix the holeIn the meantime, on Sept8th I had roofers out to do some repairs to my roofThey went ahead and fixed the hole in my roofI have a picture to prove they did the workI paid the roofers*** never showed upThe check to *** written on 9/2/hadn't cleared my bank by 9/12/so I called *** ** *** the area manager and explained what had happenedHe said he would try to find out what happened to the check.On 9/I got invoices from trutech, one for $and one for $to repair my roofI called again on Sept27th and they st
Hired Orkin to handle a mouse problem for my mother-in-law residing at ***Orkin sealed up outside of house and set traps on January 17, Contract states they would come back in a month to check traps and remove any miceThen for months after the first visitI paid 1,for this service on a credit cardAs of April 5th, Orkin has not been to the house to check trapsI have called numerous times and still no one has shown up
Orkin has not honored the contract and has been paid in full
Product_Or_Service: Mouse pest control
Order_Number: None
Account_Number: None
This has to be the worst company I have ever encounteredTheir customer service tries to keep you from getting the services you were promised when signing your contractThe company tells you that you'll have a 30-day guarantee if the product doesn't work, that's wrongI continue to call the company and they schedule appointments, only to not show upThey have not called me backWhen I received service it was a young kid that had little knowledge about what he was doing; hence, the reason I probably am having issues with their service the first timeThe young kid even told me he was rushing because I was the last house for the dayI would never recommend this companyThe breach of contract and terms is ridiculous
Product_Or_Service: Pest Control Standard
Order_Number: ***
Account_Number: ***
We originally signed a contract with Orkin on 11/4/ This is an every other month service where they come to our home and inspect for miceWe had a mouse on 3/8/in one of the many traps that Orkin had set throughout our homeI called Orkin on 3/9/and they stated they would send someone out on 3/11/My husband was home and waited for Orkin, no one cameThe next day, I received a call from my neighbor directly next door stating that they had an invoice in their front door from Orkin with our name dated 3/11/
The invoice stated that Orkin entered their home and installed a mouse trap in their basement and inspected their home for approx minutesThis seems very odd to me since our neighbors do not have a contract or any services with Orkin, we doI initially contacted our local Orkin office on 3/14/with these questionsHow did they enter my neighbors house with no instructions to do so? If they did get in the house (which I do not think they did) did they not wo
Sells person made a mistake in estimating the area required to spray insulation
Sells person indicated we need 5" of additional insulation in attic to comply with today CODE requirements and he estimated the attic area and quoted 1778$ cost Installer came and he mentioned apprxbags of insulation is needed for the area listed By the time they installed only bags were used He mentioned that his supervisor and sells person will come up with cost adjustment More than a month is passed and of phone calls are made but no resolution manager is not returning phone calls I am forced to take this route My cost is $ per bag which is not right
This company does not provide the service that they advertise and they are only interested in getting you to commit to a long term payment contractThey visited my home for pest services, particularly Blake snakes that were slipping into the basement through cracks near the pipesAfter charging an excessive $to add chicken wire ove the sump pump, the problem still existedThey then promised to come out and fill the cracks with a sealant (which never happened) and when the contract was finally up, they continued to visit my home and bill me for their services, although I asked them to discontinue their visits on more than one occasion via phone
Inadequate Termite inspection and pest control services
Approximately years ago I contracted Orkin and signed a contract for overall pest control services to include leaf guards I requested Termite monitoring as a neighbor experienced termites in his homeI did not experience and an Orkin inspection was conducted with no signs of termites detectedTermite baits were installed around the house for prevention purposesA week later a swarm of termites entered the house Orkin came back and spray canned inside the wall where they seemed to be enteringNo further treatment was conducted Orkin continued to monitor throughout the year and contract was renewed with payment in advance An inspection was conducted in the SpringInspector stated there appeared to be a sign of activity in a baseboard but baits should resolveBaits have been checked with negative results sinceI am now selling my houseThe termite inspector found additional termite damage in minutes by tapping
services promised by phone repservices not performeddemand refund
hired orkin to rid my home of wasp problem was told there was a day guaranteeI was told orkin would find the nest and remove itservice techs came times, dusted with powder and did not try to locate the nestI was told drilling into ceiling was option but that was not performed I was told removing area around gutters was an option but it was not performedthe 3rd man to come out was here less than minuteshe took a picture of my kitchen light, said someone would come back out that day or call meneither happened I paid for orkin to take care of my wasp problem, I was told they would do it, they did not technicians were a no show on occasionthey did nothing the sales team said they would dothey lie to get money from people I was told that I signed a work completed order saying I was satisfied with their services after each visit yes, I signed my name to a tablet but I had no id
On *** came to my residence to inspect an infestation for volesI paid for the infestation to be removedI also signed an month maintenance agreement for 79monthI was told that the maintenance would NOT begin until the initial infestation was goneWhen no one returned to my property in a month I contacted *** via text on He stated he would be to my property by the end of the week; however he never returnedI contacted him again via text on 61; again I was told that he would return the beginning of the following weekHe never returnedOn Colby an employee from another state came to my house to perform a monthly maintenanceI called the company spoke with *** who stated that they were having staffing problems but had a full time person newly hired and they would eradicate the initial infestation as promisedSince then no one has returned and I still have a rodent problem in my yardI contacted the company on and was told by *** that my message
Contacted this company for a moth issueCame out with wrong treatment two separate occasionsWhile out of town,dealing with a death in the family,they called times trying to complete serviceOn all occasions I spoke with a team member explaining the situation and letting them know once I was back in town I would schedule for them to come outThey came out anyways while I still was not home and sprayed the exterior of my residenceOutside of my home was never the issueThey stuck me with a bill of $which has now been sent to collectionsI have reached out several times to speak with a manager asking for them to return my callFinally after calling and waiting for weeks he says "he has had customer try to not continue service and had to follow contract." I still had a moth problem and still wanted them to continue service however after they disregarded my urgency of dealing with a death I then cancelled serviceIt saddens me the lack of compassionEveryone is dealing wit
HomeTeam Pest Defense (HPD) has provided elicited pest control services for my home on several occasionsThey have suggested maintenance be performed quarterlyHowever, as recent as months ago when contacted by HPD with repeated calls to come out and perform service both my husband and myself declined service repeatedly indicating if we would like service we would contact HPDOn April 27, 2016, I pulled up to my home (private property)and saw a HPD truck in front of my doorUpon seeing the technician I asked him what he was doing and whay he was hereHe stated he was there to treat my home and needed the key to my backyard gate to treat the backyardI informed him that I had not requested service and did not want my backyard or any other part of my home treatedHe left soon afterToday, May 18th I receive a bill in the amount of $for services I did not consent to and indeed state I DID NOT want The invoice contains a note from the technician stating he was done when
The service technicians at this branch have never met an appointment window, which is insensitive to the time I have to take off work to accommodate the two hour windowI was charged for an appointment for which the technician missed the window and I had to leave for workThe last technician also missed the appointment window, his equipment was faulty, he wasn't thorough, and the treatment was ineffective
When I called the branch to close my account due to dissatisfaction, the service representatives told me twice they would call me back and then did not
Product_Or_Service: Pest Control
They tried to sell me a $10,fumigation for wood
eating beetles that were never present and there was absolutely no evidence of any beetles
I do not have any beetles, yet Orkin submitted a contract for me to sign for $10,for fumigation
of beetles which they have no evidence of in my house All I had to do was look on the internet
and I became more adept at determining that I had ants This has been confirmed by three additional experts
I would like my account balance to be cleared out and removed from collections if not obtain a refund for lack of service
I have been doing business with this company for many years I have general pest control as well as termite service with them While working in my back yard I noticed several of my termite bait stations had lids loose or missing I called the company and advised them of this although my service had recently been done They said they would send someone out A few weeks later I was again working in my back yard and noticed ants walking through cracks into my house I went to get my own insect killer and sprayed it on the area to keep the ants out (again my pest service had also been recently completed) It was at that moment I went and checked the bait stations that I had complained about before which were still not repaired and I decided exactly what am I paying this company for I have ants walking into my house, mice running around and bait stations for t
I moved at the end of December from *** to my current addressI called the Longwood office when I was moving to get a quote on a termite bond and pest control at my new locationThe rate was too highI told the lady on the phone that I would not accept that I am movingShe said "thank you for your business and good luck at your new home." I assumed that everything was canceled at that pointI received a bill a couple months later addressed to my new home for services at the old oneI called to inquire and the lady said that they would normally request the cancelation in writingI said that this didn't happen and that I wasn't going to pay for service at a home that I didn't liveShe advised that a manager would call meThat was a few months ago and I am still waiting on the call backI received another bill last month and responded with a letter to the Longwood officeI have not heard back on that letter eitherI just received anothe
Billed multiple times for services that were not rendered Three bills for three different services not provided
The last service we received from Orkin for our address at *** was in June We paid that bill on June 26, Several times over the course of the year we were getting services, the tech would not show up even though we had an appointment When he did this again in August 2017, I sent a letter to Orkin advising them that we no longer required their services and to cancel the bill they had sent for services not rendered In November 2017, the tech again showed up We didn't answer the door When we left later that day, we found a bill tucked into our door even though we received no services I sent Orkin another letter, dated 01/01/2018, when they sent a bill demanding payment, advising that no services were rendered, as well as reminding them that we had already canceled our services with them I talked to a rep today, 01/
Continen to receive invoices for service I cancled in December .Have called and I still get an invoice
Product_Or_Service: Pest control
Service is not a good one
The cost of the service is too highThe products they use do not work for meThey also came by Mon Nov 7, while I was awayThey billed me over $for this serviceFor what? A phone call to them did no good
They sold us a treatment with a year warranty and there is no warranty it was a LIE
On July 28, We had a free termite inspection by an Orkin Representative names Scott SmithThere were no termite problems at that time but he told us Orkin offered a time treatment to prevent Termite infestation that came with a year warranty and would be transferrable if we sold our home He noted based on the size and layout of our home the cost would be $ We were hesitant due to the cost but he told us it would be an added value if we ever sold our home because this warranty would transfer to the new owner We agreed and paid him by check He came back on 07-30-and performed the treatment I had to leave for work before it was complete but when he was done he had my husband sign a paper that he completed the treatment It is now and we are selling the home I contacted Orkin to let them know we were selling the home and we would need to transfer the warranty t
On Sept2, 2017, the technician, *** *** came out to my house to see about trapping a squirrel from a hole in my roofHe told me to write a check for $so he could set up the trapHe said he would leave the trap there for days and come back and if there were no squirrels he would fix the hole in my roofHe came back days later to check the trap and no squirrels were caught so he said he would come back later to fix the holeIn the meantime, on Sept8th I had roofers out to do some repairs to my roofThey went ahead and fixed the hole in my roofI have a picture to prove they did the workI paid the roofers*** never showed upThe check to *** written on 9/2/hadn't cleared my bank by 9/12/so I called *** ** *** the area manager and explained what had happenedHe said he would try to find out what happened to the check.On 9/I got invoices from trutech, one for $and one for $to repair my roofI called again on Sept27th and they st
Hired Orkin to handle a mouse problem for my mother-in-law residing at ***Orkin sealed up outside of house and set traps on January 17, Contract states they would come back in a month to check traps and remove any miceThen for months after the first visitI paid 1,for this service on a credit cardAs of April 5th, Orkin has not been to the house to check trapsI have called numerous times and still no one has shown up
Orkin has not honored the contract and has been paid in full
Product_Or_Service: Mouse pest control
Order_Number: None
Account_Number: None
This has to be the worst company I have ever encounteredTheir customer service tries to keep you from getting the services you were promised when signing your contractThe company tells you that you'll have a 30-day guarantee if the product doesn't work, that's wrongI continue to call the company and they schedule appointments, only to not show upThey have not called me backWhen I received service it was a young kid that had little knowledge about what he was doing; hence, the reason I probably am having issues with their service the first timeThe young kid even told me he was rushing because I was the last house for the dayI would never recommend this companyThe breach of contract and terms is ridiculous
Product_Or_Service: Pest Control Standard
Order_Number: ***
Account_Number: ***
We originally signed a contract with Orkin on 11/4/ This is an every other month service where they come to our home and inspect for miceWe had a mouse on 3/8/in one of the many traps that Orkin had set throughout our homeI called Orkin on 3/9/and they stated they would send someone out on 3/11/My husband was home and waited for Orkin, no one cameThe next day, I received a call from my neighbor directly next door stating that they had an invoice in their front door from Orkin with our name dated 3/11/
The invoice stated that Orkin entered their home and installed a mouse trap in their basement and inspected their home for approx minutesThis seems very odd to me since our neighbors do not have a contract or any services with Orkin, we doI initially contacted our local Orkin office on 3/14/with these questionsHow did they enter my neighbors house with no instructions to do so? If they did get in the house (which I do not think they did) did they not wo
The company automatically charged me without conducting the service
Sells person made a mistake in estimating the area required to spray insulation
Sells person indicated we need 5" of additional insulation in attic to comply with today CODE requirements and he estimated the attic area and quoted 1778$ cost Installer came and he mentioned apprxbags of insulation is needed for the area listed By the time they installed only bags were used He mentioned that his supervisor and sells person will come up with cost adjustment More than a month is passed and of phone calls are made but no resolution manager is not returning phone calls I am forced to take this route My cost is $ per bag which is not right
This company does not provide the service that they advertise and they are only interested in getting you to commit to a long term payment contractThey visited my home for pest services, particularly Blake snakes that were slipping into the basement through cracks near the pipesAfter charging an excessive $to add chicken wire ove the sump pump, the problem still existedThey then promised to come out and fill the cracks with a sealant (which never happened) and when the contract was finally up, they continued to visit my home and bill me for their services, although I asked them to discontinue their visits on more than one occasion via phone
Inadequate Termite inspection and pest control services
Approximately years ago I contracted Orkin and signed a contract for overall pest control services to include leaf guards I requested Termite monitoring as a neighbor experienced termites in his homeI did not experience and an Orkin inspection was conducted with no signs of termites detectedTermite baits were installed around the house for prevention purposesA week later a swarm of termites entered the house Orkin came back and spray canned inside the wall where they seemed to be enteringNo further treatment was conducted Orkin continued to monitor throughout the year and contract was renewed with payment in advance An inspection was conducted in the SpringInspector stated there appeared to be a sign of activity in a baseboard but baits should resolveBaits have been checked with negative results sinceI am now selling my houseThe termite inspector found additional termite damage in minutes by tapping
services promised by phone repservices not performeddemand refund
hired orkin to rid my home of wasp problem was told there was a day guaranteeI was told orkin would find the nest and remove itservice techs came times, dusted with powder and did not try to locate the nestI was told drilling into ceiling was option but that was not performed I was told removing area around gutters was an option but it was not performedthe 3rd man to come out was here less than minuteshe took a picture of my kitchen light, said someone would come back out that day or call meneither happened I paid for orkin to take care of my wasp problem, I was told they would do it, they did not technicians were a no show on occasionthey did nothing the sales team said they would dothey lie to get money from people I was told that I signed a work completed order saying I was satisfied with their services after each visit yes, I signed my name to a tablet but I had no id
On *** came to my residence to inspect an infestation for volesI paid for the infestation to be removedI also signed an month maintenance agreement for 79monthI was told that the maintenance would NOT begin until the initial infestation was goneWhen no one returned to my property in a month I contacted *** via text on He stated he would be to my property by the end of the week; however he never returnedI contacted him again via text on 61; again I was told that he would return the beginning of the following weekHe never returnedOn Colby an employee from another state came to my house to perform a monthly maintenanceI called the company spoke with *** who stated that they were having staffing problems but had a full time person newly hired and they would eradicate the initial infestation as promisedSince then no one has returned and I still have a rodent problem in my yardI contacted the company on and was told by *** that my message
Contacted this company for a moth issueCame out with wrong treatment two separate occasionsWhile out of town,dealing with a death in the family,they called times trying to complete serviceOn all occasions I spoke with a team member explaining the situation and letting them know once I was back in town I would schedule for them to come outThey came out anyways while I still was not home and sprayed the exterior of my residenceOutside of my home was never the issueThey stuck me with a bill of $which has now been sent to collectionsI have reached out several times to speak with a manager asking for them to return my callFinally after calling and waiting for weeks he says "he has had customer try to not continue service and had to follow contract." I still had a moth problem and still wanted them to continue service however after they disregarded my urgency of dealing with a death I then cancelled serviceIt saddens me the lack of compassionEveryone is dealing wit
HomeTeam Pest Defense (HPD) has provided elicited pest control services for my home on several occasionsThey have suggested maintenance be performed quarterlyHowever, as recent as months ago when contacted by HPD with repeated calls to come out and perform service both my husband and myself declined service repeatedly indicating if we would like service we would contact HPDOn April 27, 2016, I pulled up to my home (private property)and saw a HPD truck in front of my doorUpon seeing the technician I asked him what he was doing and whay he was hereHe stated he was there to treat my home and needed the key to my backyard gate to treat the backyardI informed him that I had not requested service and did not want my backyard or any other part of my home treatedHe left soon afterToday, May 18th I receive a bill in the amount of $for services I did not consent to and indeed state I DID NOT want The invoice contains a note from the technician stating he was done when
The service technicians at this branch have never met an appointment window, which is insensitive to the time I have to take off work to accommodate the two hour windowI was charged for an appointment for which the technician missed the window and I had to leave for workThe last technician also missed the appointment window, his equipment was faulty, he wasn't thorough, and the treatment was ineffective
When I called the branch to close my account due to dissatisfaction, the service representatives told me twice they would call me back and then did not
Product_Or_Service: Pest Control