I have many complaints, I called Orkin to cancel many times, left messages, left a message with a temp employee, wrote something on main website Took weeks to get back to me They billed me again, which was taken off But final bill I was not satisfied with Our household called many times about ants issue, they could Not fix The attention they promised was not delivered The customer service was bad and that is saying in nicelyOverall, it was a horrific situation
Account_Number: ***
I signed up with Orkin in the fall They have been out to handle a mouse problem 4-timesThey have set traps and bait stationsThey caught a couple mice, but noted there was a small opening that needed to be filledThey acknowledged that the hole was small enough to qualify for it to be filled under my regular service contractOne technician said to have the regular tech handle itThe regular tech said "no" that I needed to have someone from their office come out and lookThe third guy came out and said he found no additional openings where the mice could have come in and acknowledged that the original opening was probably too small for a mouse to get into and that the regular tech should fix itThe last tech that came again said the opening was very small and he would note it on my account for the regular tech to fix it because his hands were too big to get into the area(They weren't)I called on April and left a message because I never heard from Orkini received
I received a bill for pest control services for September I never saw the Orkin man at the house that day and a large wasp nest was still on my front porchThere were still spider webs all over and later that night we had a HUGE LIVE spider in our bathroomI called the company to say that I did not believe that he had actually sprayed and that I wanted them to come back outThe receptionist said she would have someone call me to set up a time to come backNo one ever called or came back outI wrote the company and told them that I no longer wished to do business with them and to cancel my servicesI also told them to stop sending me bills for the September service, since I did not believe they truly sprayed and they never came back to spray againThey sent another billI called again and went through all of it againThe receptionist again said she would have someone call meThere still has not been a resolution to this situation
I Signed a contract w/ this company the take the money up fronttake the money for my first month service and after first the just disappeared tried to call and work whit them but the seeing the will come for service and the never show up or contact me back
Fraudulent bill for service not render or requested
They are a dishonest businessThey will send someone the very first time that tells you the contract doesn't actually mean what it says and you do not have to use the full year of serviceThen they send someone months later regardless of you saying no thanks and then bills you for it
We had a great service man and then they changed it to someone who did not know the job!! We called and asked to gets someone better and told them we were not going to pay for the horrible service we did receiveNo responseThey changed guys but kept sending billsI kept calling!!! and Calling!! and Calling!! no response back! But I kept calling!! I would ask for the top person but they would not pass me thru to himThe service we received did not help with the pest issues we were havingI just kept calling and if I happen to get someone they would says they had to check on something and call me backBut of course NO PHONE CALLS back!!!!! I kept calling!! Then I received a letter from collection companyVery disappoint that this was their answer rather than calling me back with a solutionI finally was able to talk to the top guy and he said if I would have contacted them earlier the could have resolved thisREALLY!! Then he told me that*** -who told me he would check on
Orkin sent "chad" to do my annual termite inspection
I took one gsd (year old) in for boarding, so that she would not be a problem at the house
I kept the other gsd (years old) at home, because she is old and not aggressive, she is passive, so and put her inside my house
*** entered my yard through the North half of the double gate on the drive way I opened it for him
I did not open nor invite him to open the south half of the double gate
Each half is feet wide, so I saw no need to provide him access through the entire foot opening
I also opened the smaller gate to the back yard (single wide) for his use
We are talking about foot chain link fencing
After a rather protracted wait, I went outside into the front yard to see what point we had reached
(*** had told me he had a white gsd at home( I do not believe him now))
When I went into the front yard, the older gsd followed me
I was shocked to find both halves of the drive way gate open, for no ap
Orkin Didn't Completed ServiceTook My Money & Ran
3/2/17: Orkin came out and did an assessment of my property and began the treatment processThe contract I entered into with Orkin included, 12months worth of treatment, insulation install, vapor barrier install, french drain installHowever, none of them were completed in full
The drain was installed incorrectly and as a result is damaging the north side of the land my home sits on causing it to sinkThe vapor barrier wasn't finishedThe insulation install wasn't finished
4/21/17: Orkin returned to work on complete unfinished repairs, but again only did a half-as jobThe insulation wasn't secured, the new french drain wasn't completed and is still causing damageThe north side of my house and an affected stump weren't treatedThe garage attic needs an access entry and the Orkin representative didn't do it as requested
Orkin does not live up to their money back guarantee!!
My husband and I decided to go with orkin for a sudden roach issue we have in our kitchenThey sold us on their service with a decent price and talk of treating the home successfully or giving us our money backHere we are months later and now they are rerasing our refund despite not fixing the issueActually it seems as if it has gotten worseThey came out numerous times within a month span and treated the homes several times by my request as I was not seeing progressI even had the manager come out with the technician once as wellI haven't seen or heard from them in a month other thend when they sent me my next billWhen I called and spoke with the manager he refused to refund me my initial payment and actually informed me I owed another $billThis company is a fraud and not only could they not do year job and fix my bug issue but they cpuldnt even own up to it and refund me my money!
I hired Orkin to take care of a gnat problem years ago and have continued the service until this August Occaionally I would call them after a treatment when the gnats still persisted and they would come back at no charge This year in August I called them as the problem wasn't solved and they came and resprayed This time they charged me for the recall I called them about it and during the conversation they told me they don't take care of gnats and that I was getting Mosquito service I just assumed that the gnats were covered in that service Whenever I spoke to them or one of their service people I always mentioned the gnats, in fact they would be swarmed by them when they came to spray They were to credit the charge and I canceled the service In September, I came home to find an Orkin employee spraying - I told him I had canceled the service and he left I then received a bill for that treatment and the recall from August had not be creditedOn 9/I spoke to***
I have been happily using Orkin's pest control services for a year now, and I was very happy with our services until our last visit After one very poor visit that seemed to do absolutely nothing to alleviate the pests, I called the Branch Manager at our local branch *** *** *** *** I spoke with the receptionist who was very kind The reason for this complaint is for my treatment by the Branch Manager, ***, who was extremely rude to me on the phone call by talking over me as I voiced my complaint to him He offered me an extra service visit, which I was not interested in As I told him, the service visit would do nothing for the $visit a month ago that did absolutely nothing for my house and I would prefer a refund or a credit towards a future visit He told me, "I am not giving you a refund." So, I terminated their services Why would a customer continue spending $every two months to find large spiders, centipedes, and all sorts of other bugs in their living sp
Service is not a good one
The cost of the service is too highThe products they use do not work for meThey also came by Mon Nov 7, while I was awayThey billed me over $for this serviceFor what? A phone call to them did no good
Inadequate Termite inspection and pest control services
Approximately years ago I contracted Orkin and signed a contract for overall pest control services to include leaf guards I requested Termite monitoring as a neighbor experienced termites in his homeI did not experience and an Orkin inspection was conducted with no signs of termites detectedTermite baits were installed around the house for prevention purposesA week later a swarm of termites entered the house Orkin came back and spray canned inside the wall where they seemed to be enteringNo further treatment was conducted Orkin continued to monitor throughout the year and contract was renewed with payment in advance An inspection was conducted in the SpringInspector stated there appeared to be a sign of activity in a baseboard but baits should resolveBaits have been checked with negative results sinceI am now selling my houseThe termite inspector found additional termite damage in minutes by tapping
I moved at the end of December from *** to my current addressI called the Longwood office when I was moving to get a quote on a termite bond and pest control at my new locationThe rate was too highI told the lady on the phone that I would not accept that I am movingShe said "thank you for your business and good luck at your new home." I assumed that everything was canceled at that pointI received a bill a couple months later addressed to my new home for services at the old oneI called to inquire and the lady said that they would normally request the cancelation in writingI said that this didn't happen and that I wasn't going to pay for service at a home that I didn't liveShe advised that a manager would call meThat was a few months ago and I am still waiting on the call backI received another bill last month and responded with a letter to the Longwood officeI have not heard back on that letter eitherI just received anothe
We originally signed a contract with Orkin on 11/4/ This is an every other month service where they come to our home and inspect for miceWe had a mouse on 3/8/in one of the many traps that Orkin had set throughout our homeI called Orkin on 3/9/and they stated they would send someone out on 3/11/My husband was home and waited for Orkin, no one cameThe next day, I received a call from my neighbor directly next door stating that they had an invoice in their front door from Orkin with our name dated 3/11/
The invoice stated that Orkin entered their home and installed a mouse trap in their basement and inspected their home for approx minutesThis seems very odd to me since our neighbors do not have a contract or any services with Orkin, we doI initially contacted our local Orkin office on 3/14/with these questionsHow did they enter my neighbors house with no instructions to do so? If they did get in the house (which I do not think they did) did they not wo
Orkin installed a sub-pump at their recommendation underneath our houseThis past winter at their regular chetheir technician told us the sub pump was not working and showed us photos of the water underneath the houseSince then we have been calling and scheduling someone to come fix it every week or soBut no one ever shows up and when we call to find out why they tell us that we did not have an appointmentWe have had several appointmentsIt seems they are simply trying to wait out the warranty period so they won't have to fix the sub pumpOtherwise they are completely incompetentEither way we will be switching pest control companies if not pursuing financial compensation for water damage resulting from them refusing to fix the sub pump
Product_Or_Service: sub pump
On Sept2, 2017, the technician, *** *** came out to my house to see about trapping a squirrel from a hole in my roofHe told me to write a check for $so he could set up the trapHe said he would leave the trap there for days and come back and if there were no squirrels he would fix the hole in my roofHe came back days later to check the trap and no squirrels were caught so he said he would come back later to fix the holeIn the meantime, on Sept8th I had roofers out to do some repairs to my roofThey went ahead and fixed the hole in my roofI have a picture to prove they did the workI paid the roofers*** never showed upThe check to *** written on 9/2/hadn't cleared my bank by 9/12/so I called *** ** *** the area manager and explained what had happenedHe said he would try to find out what happened to the check.On 9/I got invoices from trutech, one for $and one for $to repair my roofI called again on Sept27th and they st
Hired Orkin to handle a mouse problem for my mother-in-law residing at ***Orkin sealed up outside of house and set traps on January 17, Contract states they would come back in a month to check traps and remove any miceThen for months after the first visitI paid 1,for this service on a credit cardAs of April 5th, Orkin has not been to the house to check trapsI have called numerous times and still no one has shown up
Orkin has not honored the contract and has been paid in full
Product_Or_Service: Mouse pest control
Order_Number: None
Account_Number: None
Damaged my doorway during the treatment process Still have not addressed damage after inquiry and complaints with company
On August 30th, *** *** of Orkin came to my house to treat for fleas I had come back from work to let him in and explain our situation in detail He told me that I didn't need to be there for the treatment and we discussed a plan for him to exit out our back door, which could be locked before being shut Upon returning home that evening, I noticed that the trim around the door had been pulled approximately 1/inch off the wall with parts of the plaster attached A six inch section of the door framed had also been broken off and was lodged inside the trim I sent pictures of the damage to *** through text with the message, "Hi, this is *** *** from Woodcraft in *** Can you fill me in on what happened with the back door today?" He responded with, "Wow I pulled the door closed behind me and it got stuck so I pushed it back so I could slam i
I have many complaints, I called Orkin to cancel many times, left messages, left a message with a temp employee, wrote something on main website Took weeks to get back to me They billed me again, which was taken off But final bill I was not satisfied with Our household called many times about ants issue, they could Not fix The attention they promised was not delivered The customer service was bad and that is saying in nicelyOverall, it was a horrific situation
Account_Number: ***
I signed up with Orkin in the fall They have been out to handle a mouse problem 4-timesThey have set traps and bait stationsThey caught a couple mice, but noted there was a small opening that needed to be filledThey acknowledged that the hole was small enough to qualify for it to be filled under my regular service contractOne technician said to have the regular tech handle itThe regular tech said "no" that I needed to have someone from their office come out and lookThe third guy came out and said he found no additional openings where the mice could have come in and acknowledged that the original opening was probably too small for a mouse to get into and that the regular tech should fix itThe last tech that came again said the opening was very small and he would note it on my account for the regular tech to fix it because his hands were too big to get into the area(They weren't)I called on April and left a message because I never heard from Orkini received
Have an existing contact but can't contact the providerCalled three times and stayed on the phone for one hour every time
I received a bill for pest control services for September I never saw the Orkin man at the house that day and a large wasp nest was still on my front porchThere were still spider webs all over and later that night we had a HUGE LIVE spider in our bathroomI called the company to say that I did not believe that he had actually sprayed and that I wanted them to come back outThe receptionist said she would have someone call me to set up a time to come backNo one ever called or came back outI wrote the company and told them that I no longer wished to do business with them and to cancel my servicesI also told them to stop sending me bills for the September service, since I did not believe they truly sprayed and they never came back to spray againThey sent another billI called again and went through all of it againThe receptionist again said she would have someone call meThere still has not been a resolution to this situation
I Signed a contract w/ this company the take the money up fronttake the money for my first month service and after first the just disappeared tried to call and work whit them but the seeing the will come for service and the never show up or contact me back
Fraudulent bill for service not render or requested
They are a dishonest businessThey will send someone the very first time that tells you the contract doesn't actually mean what it says and you do not have to use the full year of serviceThen they send someone months later regardless of you saying no thanks and then bills you for it
We had a great service man and then they changed it to someone who did not know the job!! We called and asked to gets someone better and told them we were not going to pay for the horrible service we did receiveNo responseThey changed guys but kept sending billsI kept calling!!! and Calling!! and Calling!! no response back! But I kept calling!! I would ask for the top person but they would not pass me thru to himThe service we received did not help with the pest issues we were havingI just kept calling and if I happen to get someone they would says they had to check on something and call me backBut of course NO PHONE CALLS back!!!!! I kept calling!! Then I received a letter from collection companyVery disappoint that this was their answer rather than calling me back with a solutionI finally was able to talk to the top guy and he said if I would have contacted them earlier the could have resolved thisREALLY!! Then he told me that*** -who told me he would check on
Orkin sent "chad" to do my annual termite inspection
I took one gsd (year old) in for boarding, so that she would not be a problem at the house
I kept the other gsd (years old) at home, because she is old and not aggressive, she is passive, so and put her inside my house
*** entered my yard through the North half of the double gate on the drive way I opened it for him
I did not open nor invite him to open the south half of the double gate
Each half is feet wide, so I saw no need to provide him access through the entire foot opening
I also opened the smaller gate to the back yard (single wide) for his use
We are talking about foot chain link fencing
After a rather protracted wait, I went outside into the front yard to see what point we had reached
(*** had told me he had a white gsd at home( I do not believe him now))
When I went into the front yard, the older gsd followed me
I was shocked to find both halves of the drive way gate open, for no ap
Orkin Didn't Completed ServiceTook My Money & Ran
s jobThe insulation wasn't secured, the new french drain wasn't completed and is still causing damageThe north side of my house and an affected stump weren't treatedThe garage attic needs an access entry and the Orkin representative didn't do it as requested
3/2/17: Orkin came out and did an assessment of my property and began the treatment processThe contract I entered into with Orkin included, 12months worth of treatment, insulation install, vapor barrier install, french drain installHowever, none of them were completed in full
The drain was installed incorrectly and as a result is damaging the north side of the land my home sits on causing it to sinkThe vapor barrier wasn't finishedThe insulation install wasn't finished
4/21/17: Orkin returned to work on complete unfinished repairs, but again only did a half-a
Orkin does not live up to their money back guarantee!!
My husband and I decided to go with orkin for a sudden roach issue we have in our kitchenThey sold us on their service with a decent price and talk of treating the home successfully or giving us our money backHere we are months later and now they are rerasing our refund despite not fixing the issueActually it seems as if it has gotten worseThey came out numerous times within a month span and treated the homes several times by my request as I was not seeing progressI even had the manager come out with the technician once as wellI haven't seen or heard from them in a month other thend when they sent me my next billWhen I called and spoke with the manager he refused to refund me my initial payment and actually informed me I owed another $billThis company is a fraud and not only could they not do year job and fix my bug issue but they cpuldnt even own up to it and refund me my money!
I hired Orkin to take care of a gnat problem years ago and have continued the service until this August Occaionally I would call them after a treatment when the gnats still persisted and they would come back at no charge This year in August I called them as the problem wasn't solved and they came and resprayed This time they charged me for the recall I called them about it and during the conversation they told me they don't take care of gnats and that I was getting Mosquito service I just assumed that the gnats were covered in that service Whenever I spoke to them or one of their service people I always mentioned the gnats, in fact they would be swarmed by them when they came to spray They were to credit the charge and I canceled the service In September, I came home to find an Orkin employee spraying - I told him I had canceled the service and he left I then received a bill for that treatment and the recall from August had not be creditedOn 9/I spoke to***
I have been happily using Orkin's pest control services for a year now, and I was very happy with our services until our last visit After one very poor visit that seemed to do absolutely nothing to alleviate the pests, I called the Branch Manager at our local branch *** *** *** *** I spoke with the receptionist who was very kind The reason for this complaint is for my treatment by the Branch Manager, ***, who was extremely rude to me on the phone call by talking over me as I voiced my complaint to him He offered me an extra service visit, which I was not interested in As I told him, the service visit would do nothing for the $visit a month ago that did absolutely nothing for my house and I would prefer a refund or a credit towards a future visit He told me, "I am not giving you a refund." So, I terminated their services Why would a customer continue spending $every two months to find large spiders, centipedes, and all sorts of other bugs in their living sp
Service is not a good one
The cost of the service is too highThe products they use do not work for meThey also came by Mon Nov 7, while I was awayThey billed me over $for this serviceFor what? A phone call to them did no good
Inadequate Termite inspection and pest control services
Approximately years ago I contracted Orkin and signed a contract for overall pest control services to include leaf guards I requested Termite monitoring as a neighbor experienced termites in his homeI did not experience and an Orkin inspection was conducted with no signs of termites detectedTermite baits were installed around the house for prevention purposesA week later a swarm of termites entered the house Orkin came back and spray canned inside the wall where they seemed to be enteringNo further treatment was conducted Orkin continued to monitor throughout the year and contract was renewed with payment in advance An inspection was conducted in the SpringInspector stated there appeared to be a sign of activity in a baseboard but baits should resolveBaits have been checked with negative results sinceI am now selling my houseThe termite inspector found additional termite damage in minutes by tapping
I moved at the end of December from *** to my current addressI called the Longwood office when I was moving to get a quote on a termite bond and pest control at my new locationThe rate was too highI told the lady on the phone that I would not accept that I am movingShe said "thank you for your business and good luck at your new home." I assumed that everything was canceled at that pointI received a bill a couple months later addressed to my new home for services at the old oneI called to inquire and the lady said that they would normally request the cancelation in writingI said that this didn't happen and that I wasn't going to pay for service at a home that I didn't liveShe advised that a manager would call meThat was a few months ago and I am still waiting on the call backI received another bill last month and responded with a letter to the Longwood officeI have not heard back on that letter eitherI just received anothe
We originally signed a contract with Orkin on 11/4/ This is an every other month service where they come to our home and inspect for miceWe had a mouse on 3/8/in one of the many traps that Orkin had set throughout our homeI called Orkin on 3/9/and they stated they would send someone out on 3/11/My husband was home and waited for Orkin, no one cameThe next day, I received a call from my neighbor directly next door stating that they had an invoice in their front door from Orkin with our name dated 3/11/
The invoice stated that Orkin entered their home and installed a mouse trap in their basement and inspected their home for approx minutesThis seems very odd to me since our neighbors do not have a contract or any services with Orkin, we doI initially contacted our local Orkin office on 3/14/with these questionsHow did they enter my neighbors house with no instructions to do so? If they did get in the house (which I do not think they did) did they not wo
Orkin installed a sub-pump at their recommendation underneath our houseThis past winter at their regular chetheir technician told us the sub pump was not working and showed us photos of the water underneath the houseSince then we have been calling and scheduling someone to come fix it every week or soBut no one ever shows up and when we call to find out why they tell us that we did not have an appointmentWe have had several appointmentsIt seems they are simply trying to wait out the warranty period so they won't have to fix the sub pumpOtherwise they are completely incompetentEither way we will be switching pest control companies if not pursuing financial compensation for water damage resulting from them refusing to fix the sub pump
Product_Or_Service: sub pump
On Sept2, 2017, the technician, *** *** came out to my house to see about trapping a squirrel from a hole in my roofHe told me to write a check for $so he could set up the trapHe said he would leave the trap there for days and come back and if there were no squirrels he would fix the hole in my roofHe came back days later to check the trap and no squirrels were caught so he said he would come back later to fix the holeIn the meantime, on Sept8th I had roofers out to do some repairs to my roofThey went ahead and fixed the hole in my roofI have a picture to prove they did the workI paid the roofers*** never showed upThe check to *** written on 9/2/hadn't cleared my bank by 9/12/so I called *** ** *** the area manager and explained what had happenedHe said he would try to find out what happened to the check.On 9/I got invoices from trutech, one for $and one for $to repair my roofI called again on Sept27th and they st
Hired Orkin to handle a mouse problem for my mother-in-law residing at ***Orkin sealed up outside of house and set traps on January 17, Contract states they would come back in a month to check traps and remove any miceThen for months after the first visitI paid 1,for this service on a credit cardAs of April 5th, Orkin has not been to the house to check trapsI have called numerous times and still no one has shown up
Orkin has not honored the contract and has been paid in full
Product_Or_Service: Mouse pest control
Order_Number: None
Account_Number: None
Damaged my doorway during the treatment process Still have not addressed damage after inquiry and complaints with company
On August 30th, *** *** of Orkin came to my house to treat for fleas I had come back from work to let him in and explain our situation in detail He told me that I didn't need to be there for the treatment and we discussed a plan for him to exit out our back door, which could be locked before being shut Upon returning home that evening, I noticed that the trim around the door had been pulled approximately 1/inch off the wall with parts of the plaster attached A six inch section of the door framed had also been broken off and was lodged inside the trim I sent pictures of the damage to *** through text with the message, "Hi, this is *** *** from Woodcraft in *** Can you fill me in on what happened with the back door today?" He responded with, "Wow I pulled the door closed behind me and it got stuck so I pushed it back so I could slam i