I am filing this complaint on behalf of my mother who is currently under contract with Orkin Pest Control in Delray Beach, Florida She has been a long-term customer of Orkin and is covered under the Orkin Continuous Protection Plan Under this plan her Orkin man is supposed to inspect the home for termites and termite activity There is an entire section on Orkin's website that describes the A.I.MProcess, what happens during inspections and what cutting edge devices are used etc Prior to my mom renewing her contract with Orkin my husband and I sold our home and moved in to help her She is an 85-year-old widow with health issues that make it difficult for her to continue to reside alone After moving into the home we began making necessary repairs One of the repairs required my husband remove some rotten fascia on the homeIn the process of doing this he discovered termite activity I called the Orkin inspector, and he arranged to come out After inspecting the area he s
The service technicians at this branch have never met an appointment window, which is insensitive to the time I have to take off work to accommodate the two hour windowI was charged for an appointment for which the technician missed the window and I had to leave for workThe last technician also missed the appointment window, his equipment was faulty, he wasn't thorough, and the treatment was ineffective
When I called the branch to close my account due to dissatisfaction, the service representatives told me twice they would call me back and then did not
Product_Or_Service: Pest Control
I'm making a complaint against Orkin on Thurston Ave in Virginia Beach,VAI was given an estimate by Joshua Cfor an encapsulation and the estimate was extremely lower than the bill I got for $5,I couldn't see the iPad when I signed the contract since I am years old and Joshua said he would get me the contractHe made excuses and I finally got it on the 3rd dayI was told I could cancel on the 3rd day with no cost to me and when I got the bill and saw the price and said I didn't agree to this I can't afford this Joshua said I had to call the officeSo I called Jonathan Rthe branch manager and told him I wanted to cancel the services since it was the 3rd day from signing the contractHe said there was nothing I could do about it and that I had to pay the moneyI told him I can't afford it and I can cancel on the 3rd day and he said you can't do anything, snickered and said you just have to pay the moneyThey refused to honor their contractOn top of that they cha
Hi there I have had there service for a year now and I'm still having the same bug problems I had when I hired them I asked for a refund they said the would give me my refund never happenedThey are supposed to call and give me or my tenant a time so, we know they, can be thereThey don't call show up and just do the outside then charge me full amountnow I've been trying for over two weeks to cancel my policy and they keep giving me a run around and won't cancel itI would really like my money back guarantee as they call it
Product_Or_Service: Over a year ago
Account_Number: Would have to look i
I was called by my exterminator to come out for my bi-monthly serviceI had told him that money was tight and we really couldn't afford it at the time and I'd have to call him when I could afford itHe told me that he would call the office and have auto-pay cancelled and that I'd just get a bill and that it would be fine as long as I paid sometime in the months before he was due to come out againThe next week, my account was automatically chargedI called him and he said that he had told the office to cancel it so I called the officeThey apologized and said they weren't sure why it happened but they would credit my accountYesterday, they automatically charged my account againThis is the second time they've done it when they weren't supposed to! This time, I didn't have enough money in there to cover itToday is a Friday and I have a negative balance on my bank account now and I needed to go get food for the weekendI'm months pregnant and I have a toddler at homeI ca
I contacted Orkin specifically to treat spiders and beesThat was the issue I was having at my homeI was guaranteed on the phone when I signed up that my issue was an easy fixHowever, when the technician *** arrived at my home on Saturday he told me there was absolutely nothing he could do for spiders other than step on them if he saw oneI paid $to rid myself of these pestsWhy would I pay if there was nothing that could be done about them? Even the brochure he gave me said they could get rid of spidersNothing about seeing and stepping on themThen he made me sign a contractI told him I didn't want to sign anythingHe said he couldn't treat my home at all unless I signedHe also said he would be back the 2nd weekend every other monthThat's not what I wantedI asked for the last weekend of the monthHe said he needed to make things easy for himselfWhy am I paying when I'm not getting anything I want? He called his local office and nobody was there at pm
The Orkin service rep came to my home and performed services on 10/13/ He explained to me that I would be charged $and that I could call within a month to have them come out free of charge and if I ever needed them after that it would be $for each subsequent call I had the service guy return on November 10th which is in the month of service that should be covered by the $ I was charged $on November 22nd, a week after the service I have called *** in customer service and explained to her what was told to me, but they are not being considerate at all
I was told that I have a severe infestation of bed bugs in my home and*** *** the gentlemen from orkin LLC out of grand rapids, MI office told me that I should throw out my beds because of this severe infestationI was told that I need to pay $to use his serviceI called other inspectors and they both told me that they was no bed bugs in my homeHe also told me that he used a bed bug machine to detect the bed bugsHe brought nothing but a phone and a folder inHe did not wear his covers for his feet to not scuff up my floor with his boots like the other gentlemen didVery upset customer
My termite warranty on my new home was reaching expirationThe cost to renew was $I was contacted by a Home Team Representative to renew the warrantyI instructed this person to mail me the agreement and I would sign and send paymentBefore my payment or signed agreement was returned this company ran my credit card for $without consent(My card was on file due to quarterly pest control services I subscribe to) This is inexcusable and illegalIf I had not looked into an email receipt they sent I would have never caught it until I looked at my bank account and saw the $withdrawn from my bank account as well as another $once they processed my checkTurns out the Home Team Representative authorized running my credit card without a signed agreement and more importantly my consentI have canceled all services with this company
They wil not provide me with invoice information or anything stating there is no account for my home address
I have been asked to pay an invoice for services that I have never received from the FLAGSTAFF AZ OFFICEUPON VERIFICATION TO THE LOCAL BUSINESS THEY WERE RUDE AMD REFUSED TO HELP MEALL I NEED IS A BILLING STATMENT OR SOMETHINGS STATING THERE WAS NEVER SERVICES INVOICED FOR MY CURRENT ADDRESS IN ***.L INSTEAD THEY WANT ME TO GO THROUGH A COSTLY LEGAL PROCESS FOR THEM TO SUPPLY ME WITH THE INFORMATION
Contacted this company for a moth issueCame out with wrong treatment two separate occasionsWhile out of town,dealing with a death in the family,they called times trying to complete serviceOn all occasions I spoke with a team member explaining the situation and letting them know once I was back in town I would schedule for them to come outThey came out anyways while I still was not home and sprayed the exterior of my residenceOutside of my home was never the issueThey stuck me with a bill of $which has now been sent to collectionsI have reached out several times to speak with a manager asking for them to return my callFinally after calling and waiting for weeks he says "he has had customer try to not continue service and had to follow contract." I still had a moth problem and still wanted them to continue service however after they disregarded my urgency of dealing with a death I then cancelled serviceIt saddens me the lack of compassionEveryone is dealing wit
This is a complaint, an official complaintI had signed contract couple of months ago, and everything was fineUntil about a month agoMissed appointments, people answering the phone and then hanging up on meIt is October 22nd 1:17PMI was on the phone ONE MINUTE AGOAnd the woman I was on the phone with HUNG UP ON ME while I was expressing my displeasure and complaint with the service I have been providedI want a refund on my last payment and to break the contractI do NOT want to do anymore business with OrkinI have called on three separate occasions and have been hung up onI have scheduled appointments, where the time slot has come and gone, costing me work hoursSince I had to wait for someone who never even showed upAnd when I attempted to call that day no one even answeredThe service I have received has been unbelievable
ORKIN was at our home for a problem with bed bugs on 7-14- They came to fumigate our home on 7-21-2015, we had to leave our home for hours We were charged $plus $tax ORKIN was supposed to return on 7-29-to do a final steam treatment; which was rescheduled for 8-27-by ORKIN ORKIN never made the final visit Near the end of April we are infested with bed bugs again We feel we should get a partial or total refund
Product_Or_Service: Pest extermination
Order_Number:***
The supvcame and inspected my home for termites and told my husband and me to expect a call for serviceNo calls came.I call a hold week.no return
The supv.*** came and inspected my home for termites and told my husband and me to expect a call for serviceNo calls cameI call a hold week.no one has returned my calls .Call time on 05/23/.Customer service apologize and put me on hold for supervisor*** .He did not come to the phone .She ended up make appoint for me.Supervisor*** came out .But never call back .Superv.*** never came to the phone
paid for services cashthey came to exterminate bed bugsbugs are still active in efficiency apartmentwas assured they would come until the bugs were goneafter every treatment saw bugs, called for another treatment, was assured they would continue to come until bugs were gonebut bugs were active right after every treatmentasked to contact supervisor after eight weeks of treatments, then no supervisor contacted me, was hung up on every time I called, I called about eight times, each time call went through, but was hung up onThe service man kept saying there are no bugs, was shown bugswas told by service man to wash bug covers which broke my washer machine
Product_Or_Service: exterminate bed bugs
The last service I add done was , tech wanted to do pleats in the yards Since I work doing the dayI have three dogs and mainly stay out side the homeHe said that he could only treat the front yardI have explained to him that my service prior to this need to be on satWhen we had our first sat was on a SaturdayBecause will allow someone homeHe charged me for half jobIt was not the service I pay originally in the agreementThey this takes longer to get in the groundWe never receive the full serviceWhen pay was not receive , I receive a letter from collection agencyI want this remove from the agency and the amount less of charge We are no longer to business togetherVery poor business with this company
Product_Or_Service: Treatment
I requested Orkin services and they provided the service on April , The gentlemen that provide the service requested payment at the time of the visit and the payment was in the amount $yesterday june 23, 2016, I received a collection notice for $for a remaining balance that I had no knowledge of I really don't think this is a fair treatmentI paid my bill at time of service
Best regards,
***
Product_Or_Service: Pets control
I agreed to have this service but I found out I was being charged when I wasn't home and no appt were verbally scheduled with me
I found out when we had a nor easter here and the storm was so bad there was no way to treat the outside of the homeSince earlier this year I have asked for corporate number to complain instead they sent me invoicesI am paying for services that I did not even know I was receiving! as mentioned I started questioning services when they said someone was treating my home I was like it was a storm how can that be even possible? They have been taking money bogusly for services not rendered the inside of the home needs to be treated and that wasn't happening when I complained an appointment was scheduled the tech came close to hours late and I had to go to workRecently, I had a scheduled appt they called the day before and the tech called me at 5:am!!! to say he would be there by 7:am of course he wasnt there at that time it was close to 7:am and
I was triple charged for a service totaling $in overageCharged $separate times, not not $at once
I called on a Saturday (4/22) and they said the could be out on Monday morningThey no showed for the appointment, blaming a computer error for scheduling it for a Sunday(4/23) when they don't even operate, instead of Monday(4/24) They made no effort to make it right that day, I was instead given the option to cancel the visit or wait til TuesdayI should have cut my losses, but I know I couldn't get someone else out on Tuesday at that point so I accepted the appointment
As far as the pest service is concerned the tech resoled it quickly and efficientlyWhen I made the call I gave them a credit card to charge once the service was completed for $ The tech was unable to verify payment with his office so he said that we could pay with a check instead.Instead of just processing the check we were double chargedthey cashed the check and charged me cardI cal
The Technician came on 8/18/to do pest treatment on my houseThe Tech did not complete the services that is on the Initial Treatment Checklist ! My hall closet wasn't sprayed,The Laundry room wasn't sprayedIn the garage the traps that they did last year hadn't been removed with dead bugs and cobwebs are still in my garageMy front door still has spider websThe Tech didn't come in my backyard or back porch still spider webs and bees nest on fence next to my back porchThe Tech also used the faucet on the side of my house and did not turn the water off all the way ! The First time last year the Tech that came did an excellent job but the next couple Techs didn't do their jobs!This company has a Notice of Cancellation sheet and if I cancel by 8/22/I will get a refundWhen I called the man claimed he canceled this transaction on the phoneI hoped he did cancel this transaction ! This company needs to make sure that their techs are doing what their suppose to be doing and don
I am filing this complaint on behalf of my mother who is currently under contract with Orkin Pest Control in Delray Beach, Florida She has been a long-term customer of Orkin and is covered under the Orkin Continuous Protection Plan Under this plan her Orkin man is supposed to inspect the home for termites and termite activity There is an entire section on Orkin's website that describes the A.I.MProcess, what happens during inspections and what cutting edge devices are used etc Prior to my mom renewing her contract with Orkin my husband and I sold our home and moved in to help her She is an 85-year-old widow with health issues that make it difficult for her to continue to reside alone After moving into the home we began making necessary repairs One of the repairs required my husband remove some rotten fascia on the homeIn the process of doing this he discovered termite activity I called the Orkin inspector, and he arranged to come out After inspecting the area he s
The service technicians at this branch have never met an appointment window, which is insensitive to the time I have to take off work to accommodate the two hour windowI was charged for an appointment for which the technician missed the window and I had to leave for workThe last technician also missed the appointment window, his equipment was faulty, he wasn't thorough, and the treatment was ineffective
When I called the branch to close my account due to dissatisfaction, the service representatives told me twice they would call me back and then did not
Product_Or_Service: Pest Control
I'm making a complaint against Orkin on Thurston Ave in Virginia Beach,VAI was given an estimate by Joshua Cfor an encapsulation and the estimate was extremely lower than the bill I got for $5,I couldn't see the iPad when I signed the contract since I am years old and Joshua said he would get me the contractHe made excuses and I finally got it on the 3rd dayI was told I could cancel on the 3rd day with no cost to me and when I got the bill and saw the price and said I didn't agree to this I can't afford this Joshua said I had to call the officeSo I called Jonathan Rthe branch manager and told him I wanted to cancel the services since it was the 3rd day from signing the contractHe said there was nothing I could do about it and that I had to pay the moneyI told him I can't afford it and I can cancel on the 3rd day and he said you can't do anything, snickered and said you just have to pay the moneyThey refused to honor their contractOn top of that they cha
Hi there I have had there service for a year now and I'm still having the same bug problems I had when I hired them I asked for a refund they said the would give me my refund never happenedThey are supposed to call and give me or my tenant a time so, we know they, can be thereThey don't call show up and just do the outside then charge me full amountnow I've been trying for over two weeks to cancel my policy and they keep giving me a run around and won't cancel itI would really like my money back guarantee as they call it
Product_Or_Service: Over a year ago
Account_Number: Would have to look i
I was called by my exterminator to come out for my bi-monthly serviceI had told him that money was tight and we really couldn't afford it at the time and I'd have to call him when I could afford itHe told me that he would call the office and have auto-pay cancelled and that I'd just get a bill and that it would be fine as long as I paid sometime in the months before he was due to come out againThe next week, my account was automatically chargedI called him and he said that he had told the office to cancel it so I called the officeThey apologized and said they weren't sure why it happened but they would credit my accountYesterday, they automatically charged my account againThis is the second time they've done it when they weren't supposed to! This time, I didn't have enough money in there to cover itToday is a Friday and I have a negative balance on my bank account now and I needed to go get food for the weekendI'm months pregnant and I have a toddler at homeI ca
I contacted Orkin specifically to treat spiders and beesThat was the issue I was having at my homeI was guaranteed on the phone when I signed up that my issue was an easy fixHowever, when the technician *** arrived at my home on Saturday he told me there was absolutely nothing he could do for spiders other than step on them if he saw oneI paid $to rid myself of these pestsWhy would I pay if there was nothing that could be done about them? Even the brochure he gave me said they could get rid of spidersNothing about seeing and stepping on themThen he made me sign a contractI told him I didn't want to sign anythingHe said he couldn't treat my home at all unless I signedHe also said he would be back the 2nd weekend every other monthThat's not what I wantedI asked for the last weekend of the monthHe said he needed to make things easy for himselfWhy am I paying when I'm not getting anything I want? He called his local office and nobody was there at pm
The Orkin service rep came to my home and performed services on 10/13/ He explained to me that I would be charged $and that I could call within a month to have them come out free of charge and if I ever needed them after that it would be $for each subsequent call I had the service guy return on November 10th which is in the month of service that should be covered by the $ I was charged $on November 22nd, a week after the service I have called *** in customer service and explained to her what was told to me, but they are not being considerate at all
I was told that I have a severe infestation of bed bugs in my home and*** *** the gentlemen from orkin LLC out of grand rapids, MI office told me that I should throw out my beds because of this severe infestationI was told that I need to pay $to use his serviceI called other inspectors and they both told me that they was no bed bugs in my homeHe also told me that he used a bed bug machine to detect the bed bugsHe brought nothing but a phone and a folder inHe did not wear his covers for his feet to not scuff up my floor with his boots like the other gentlemen didVery upset customer
My termite warranty on my new home was reaching expirationThe cost to renew was $I was contacted by a Home Team Representative to renew the warrantyI instructed this person to mail me the agreement and I would sign and send paymentBefore my payment or signed agreement was returned this company ran my credit card for $without consent(My card was on file due to quarterly pest control services I subscribe to) This is inexcusable and illegalIf I had not looked into an email receipt they sent I would have never caught it until I looked at my bank account and saw the $withdrawn from my bank account as well as another $once they processed my checkTurns out the Home Team Representative authorized running my credit card without a signed agreement and more importantly my consentI have canceled all services with this company
They wil not provide me with invoice information or anything stating there is no account for my home address
I have been asked to pay an invoice for services that I have never received from the FLAGSTAFF AZ OFFICEUPON VERIFICATION TO THE LOCAL BUSINESS THEY WERE RUDE AMD REFUSED TO HELP MEALL I NEED IS A BILLING STATMENT OR SOMETHINGS STATING THERE WAS NEVER SERVICES INVOICED FOR MY CURRENT ADDRESS IN ***.L INSTEAD THEY WANT ME TO GO THROUGH A COSTLY LEGAL PROCESS FOR THEM TO SUPPLY ME WITH THE INFORMATION
Contacted this company for a moth issueCame out with wrong treatment two separate occasionsWhile out of town,dealing with a death in the family,they called times trying to complete serviceOn all occasions I spoke with a team member explaining the situation and letting them know once I was back in town I would schedule for them to come outThey came out anyways while I still was not home and sprayed the exterior of my residenceOutside of my home was never the issueThey stuck me with a bill of $which has now been sent to collectionsI have reached out several times to speak with a manager asking for them to return my callFinally after calling and waiting for weeks he says "he has had customer try to not continue service and had to follow contract." I still had a moth problem and still wanted them to continue service however after they disregarded my urgency of dealing with a death I then cancelled serviceIt saddens me the lack of compassionEveryone is dealing wit
This is a complaint, an official complaintI had signed contract couple of months ago, and everything was fineUntil about a month agoMissed appointments, people answering the phone and then hanging up on meIt is October 22nd 1:17PMI was on the phone ONE MINUTE AGOAnd the woman I was on the phone with HUNG UP ON ME while I was expressing my displeasure and complaint with the service I have been providedI want a refund on my last payment and to break the contractI do NOT want to do anymore business with OrkinI have called on three separate occasions and have been hung up onI have scheduled appointments, where the time slot has come and gone, costing me work hoursSince I had to wait for someone who never even showed upAnd when I attempted to call that day no one even answeredThe service I have received has been unbelievable
ORKIN was at our home for a problem with bed bugs on 7-14- They came to fumigate our home on 7-21-2015, we had to leave our home for hours We were charged $plus $tax ORKIN was supposed to return on 7-29-to do a final steam treatment; which was rescheduled for 8-27-by ORKIN ORKIN never made the final visit Near the end of April we are infested with bed bugs again We feel we should get a partial or total refund
Product_Or_Service: Pest extermination
Order_Number:***
The supvcame and inspected my home for termites and told my husband and me to expect a call for serviceNo calls came.I call a hold week.no return
The supv.*** came and inspected my home for termites and told my husband and me to expect a call for serviceNo calls cameI call a hold week.no one has returned my calls .Call time on 05/23/.Customer service apologize and put me on hold for supervisor*** .He did not come to the phone .She ended up make appoint for me.Supervisor*** came out .But never call back .Superv.*** never came to the phone
paid for services cashthey came to exterminate bed bugsbugs are still active in efficiency apartmentwas assured they would come until the bugs were goneafter every treatment saw bugs, called for another treatment, was assured they would continue to come until bugs were gonebut bugs were active right after every treatmentasked to contact supervisor after eight weeks of treatments, then no supervisor contacted me, was hung up on every time I called, I called about eight times, each time call went through, but was hung up onThe service man kept saying there are no bugs, was shown bugswas told by service man to wash bug covers which broke my washer machine
Product_Or_Service: exterminate bed bugs
The last service I add done was , tech wanted to do pleats in the yards Since I work doing the dayI have three dogs and mainly stay out side the homeHe said that he could only treat the front yardI have explained to him that my service prior to this need to be on satWhen we had our first sat was on a SaturdayBecause will allow someone homeHe charged me for half jobIt was not the service I pay originally in the agreementThey this takes longer to get in the groundWe never receive the full serviceWhen pay was not receive , I receive a letter from collection agencyI want this remove from the agency and the amount less of charge We are no longer to business togetherVery poor business with this company
Product_Or_Service: Treatment
I requested Orkin services and they provided the service on April , The gentlemen that provide the service requested payment at the time of the visit and the payment was in the amount $yesterday june 23, 2016, I received a collection notice for $for a remaining balance that I had no knowledge of I really don't think this is a fair treatmentI paid my bill at time of service
Best regards,
***
Product_Or_Service: Pets control
I agreed to have this service but I found out I was being charged when I wasn't home and no appt were verbally scheduled with me
I found out when we had a nor easter here and the storm was so bad there was no way to treat the outside of the homeSince earlier this year I have asked for corporate number to complain instead they sent me invoicesI am paying for services that I did not even know I was receiving! as mentioned I started questioning services when they said someone was treating my home I was like it was a storm how can that be even possible? They have been taking money bogusly for services not rendered the inside of the home needs to be treated and that wasn't happening when I complained an appointment was scheduled the tech came close to hours late and I had to go to workRecently, I had a scheduled appt they called the day before and the tech called me at 5:am!!! to say he would be there by 7:am of course he wasnt there at that time it was close to 7:am and
I was triple charged for a service totaling $in overageCharged $separate times, not not $at once
I called on a Saturday (4/22) and they said the could be out on Monday morningThey no showed for the appointment, blaming a computer error for scheduling it for a Sunday(4/23) when they don't even operate, instead of Monday(4/24) They made no effort to make it right that day, I was instead given the option to cancel the visit or wait til TuesdayI should have cut my losses, but I know I couldn't get someone else out on Tuesday at that point so I accepted the appointment
As far as the pest service is concerned the tech resoled it quickly and efficientlyWhen I made the call I gave them a credit card to charge once the service was completed for $ The tech was unable to verify payment with his office so he said that we could pay with a check instead.Instead of just processing the check we were double chargedthey cashed the check and charged me cardI cal
The Technician came on 8/18/to do pest treatment on my houseThe Tech did not complete the services that is on the Initial Treatment Checklist ! My hall closet wasn't sprayed,The Laundry room wasn't sprayedIn the garage the traps that they did last year hadn't been removed with dead bugs and cobwebs are still in my garageMy front door still has spider websThe Tech didn't come in my backyard or back porch still spider webs and bees nest on fence next to my back porchThe Tech also used the faucet on the side of my house and did not turn the water off all the way ! The First time last year the Tech that came did an excellent job but the next couple Techs didn't do their jobs!This company has a Notice of Cancellation sheet and if I cancel by 8/22/I will get a refundWhen I called the man claimed he canceled this transaction on the phoneI hoped he did cancel this transaction ! This company needs to make sure that their techs are doing what their suppose to be doing and don