The supvcame and inspected my home for termites and told my husband and me to expect a call for serviceNo calls came.I call a hold week.no return
The supv.*** came and inspected my home for termites and told my husband and me to expect a call for serviceNo calls cameI call a hold week.no one has returned my calls .Call time on 05/23/.Customer service apologize and put me on hold for supervisor*** .He did not come to the phone .She ended up make appoint for me.Supervisor*** came out .But never call back .Superv.*** never came to the phone
I was called by my exterminator to come out for my bi-monthly serviceI had told him that money was tight and we really couldn't afford it at the time and I'd have to call him when I could afford itHe told me that he would call the office and have auto-pay cancelled and that I'd just get a bill and that it would be fine as long as I paid sometime in the months before he was due to come out againThe next week, my account was automatically chargedI called him and he said that he had told the office to cancel it so I called the officeThey apologized and said they weren't sure why it happened but they would credit my accountYesterday, they automatically charged my account againThis is the second time they've done it when they weren't supposed to! This time, I didn't have enough money in there to cover itToday is a Friday and I have a negative balance on my bank account now and I needed to go get food for the weekendI'm months pregnant and I have a toddler at homeI ca
My termite warranty on my new home was reaching expirationThe cost to renew was $I was contacted by a Home Team Representative to renew the warrantyI instructed this person to mail me the agreement and I would sign and send paymentBefore my payment or signed agreement was returned this company ran my credit card for $without consent(My card was on file due to quarterly pest control services I subscribe to) This is inexcusable and illegalIf I had not looked into an email receipt they sent I would have never caught it until I looked at my bank account and saw the $withdrawn from my bank account as well as another $once they processed my checkTurns out the Home Team Representative authorized running my credit card without a signed agreement and more importantly my consentI have canceled all services with this company
I was told that I have a severe infestation of bed bugs in my home and*** *** the gentlemen from orkin LLC out of grand rapids, MI office told me that I should throw out my beds because of this severe infestationI was told that I need to pay $to use his serviceI called other inspectors and they both told me that they was no bed bugs in my homeHe also told me that he used a bed bug machine to detect the bed bugsHe brought nothing but a phone and a folder inHe did not wear his covers for his feet to not scuff up my floor with his boots like the other gentlemen didVery upset customer
Contracted services were not preformed and their has been a lack of customer service to correct the problem
On May the 16th I notified my apartment manager that my apartment had bed bugsOn May the 18th Orkin informed my apartment manager the date of service and price of the treatmentThe service was scheduled for May 26th for a price of $This contract was to include spraying every room of the apartment, spraying every bed (king, queen and two twins) of the apartment and encasing the mattresses in a special bed bug coverThe apartment manager paid for the service and charged my account for the reimbursementOn the night of May 25th I bagged out all the clothes, towels, sheets/covers, pillows, coats belonging to myself and three childrenI then moved all furniture in each room to the middle of the roomI also vacuumed not only all floors but mattresses and sofas as wellOn the morning of May 26th all the bags of clothes were loaded into two cars and taken to the laundry ma
They wil not provide me with invoice information or anything stating there is no account for my home address
I have been asked to pay an invoice for services that I have never received from the FLAGSTAFF AZ OFFICEUPON VERIFICATION TO THE LOCAL BUSINESS THEY WERE RUDE AMD REFUSED TO HELP MEALL I NEED IS A BILLING STATMENT OR SOMETHINGS STATING THERE WAS NEVER SERVICES INVOICED FOR MY CURRENT ADDRESS IN ***.L INSTEAD THEY WANT ME TO GO THROUGH A COSTLY LEGAL PROCESS FOR THEM TO SUPPLY ME WITH THE INFORMATION
ORKIN was at our home for a problem with bed bugs on 7-14- They came to fumigate our home on 7-21-2015, we had to leave our home for hours We were charged $plus $tax ORKIN was supposed to return on 7-29-to do a final steam treatment; which was rescheduled for 8-27-by ORKIN ORKIN never made the final visit Near the end of April we are infested with bed bugs again We feel we should get a partial or total refund
Product_Or_Service: Pest extermination
Order_Number:***
This is a complaint, an official complaintI had signed contract couple of months ago, and everything was fineUntil about a month agoMissed appointments, people answering the phone and then hanging up on meIt is October 22nd 1:17PMI was on the phone ONE MINUTE AGOAnd the woman I was on the phone with HUNG UP ON ME while I was expressing my displeasure and complaint with the service I have been providedI want a refund on my last payment and to break the contractI do NOT want to do anymore business with OrkinI have called on three separate occasions and have been hung up onI have scheduled appointments, where the time slot has come and gone, costing me work hoursSince I had to wait for someone who never even showed upAnd when I attempted to call that day no one even answeredThe service I have received has been unbelievable
Call center has no information about what services Orkin are
I have used Orkin in the past when I first moved into my home in just for maintenance for years I called the company again recently because of the excellent service that I had thenIn November of I called for bed bug service that heated up all of my bedroomsI just called again to set up service to find out that it cost $just for them to look in my houseI didn't have a problem with the consultation fee but if the representative that had taken my call had any idea at all what the cost of services were or even a beginning cost of the service I needed I could have made a better decision for my needsIt's bad enough the issue returned and I had to throw away more furniture and clothing but if as a consumer I think if someone is answering calls for Orkin they should be better informedNow after my consultation for $95.00, I had to find out that because of the cost for one room $their was no way I
The Orkin service rep came to my home and performed services on 10/13/ He explained to me that I would be charged $and that I could call within a month to have them come out free of charge and if I ever needed them after that it would be $for each subsequent call I had the service guy return on November 10th which is in the month of service that should be covered by the $ I was charged $on November 22nd, a week after the service I have called *** in customer service and explained to her what was told to me, but they are not being considerate at all
I contacted Orkin specifically to treat spiders and beesThat was the issue I was having at my homeI was guaranteed on the phone when I signed up that my issue was an easy fixHowever, when the technician *** arrived at my home on Saturday he told me there was absolutely nothing he could do for spiders other than step on them if he saw oneI paid $to rid myself of these pestsWhy would I pay if there was nothing that could be done about them? Even the brochure he gave me said they could get rid of spidersNothing about seeing and stepping on themThen he made me sign a contractI told him I didn't want to sign anythingHe said he couldn't treat my home at all unless I signedHe also said he would be back the 2nd weekend every other monthThat's not what I wantedI asked for the last weekend of the monthHe said he needed to make things easy for himselfWhy am I paying when I'm not getting anything I want? He called his local office and nobody was there at pm
I am filing this complaint on behalf of my mother who is currently under contract with Orkin Pest Control in Delray Beach, Florida She has been a long-term customer of Orkin and is covered under the Orkin Continuous Protection Plan Under this plan her Orkin man is supposed to inspect the home for termites and termite activity There is an entire section on Orkin's website that describes the A.I.MProcess, what happens during inspections and what cutting edge devices are used etc Prior to my mom renewing her contract with Orkin my husband and I sold our home and moved in to help her She is an 85-year-old widow with health issues that make it difficult for her to continue to reside alone After moving into the home we began making necessary repairs One of the repairs required my husband remove some rotten fascia on the homeIn the process of doing this he discovered termite activity I called the Orkin inspector, and he arranged to come out After inspecting the area he s
I'm making a complaint against Orkin on Thurston Ave in Virginia Beach,VAI was given an estimate by Joshua Cfor an encapsulation and the estimate was extremely lower than the bill I got for $5,I couldn't see the iPad when I signed the contract since I am years old and Joshua said he would get me the contractHe made excuses and I finally got it on the 3rd dayI was told I could cancel on the 3rd day with no cost to me and when I got the bill and saw the price and said I didn't agree to this I can't afford this Joshua said I had to call the officeSo I called Jonathan Rthe branch manager and told him I wanted to cancel the services since it was the 3rd day from signing the contractHe said there was nothing I could do about it and that I had to pay the moneyI told him I can't afford it and I can cancel on the 3rd day and he said you can't do anything, snickered and said you just have to pay the moneyThey refused to honor their contractOn top of that they cha
Hi there I have had there service for a year now and I'm still having the same bug problems I had when I hired them I asked for a refund they said the would give me my refund never happenedThey are supposed to call and give me or my tenant a time so, we know they, can be thereThey don't call show up and just do the outside then charge me full amountnow I've been trying for over two weeks to cancel my policy and they keep giving me a run around and won't cancel itI would really like my money back guarantee as they call it
Product_Or_Service: Over a year ago
Account_Number: Would have to look i
The last service I add done was , tech wanted to do pleats in the yards Since I work doing the dayI have three dogs and mainly stay out side the homeHe said that he could only treat the front yardI have explained to him that my service prior to this need to be on satWhen we had our first sat was on a SaturdayBecause will allow someone homeHe charged me for half jobIt was not the service I pay originally in the agreementThey this takes longer to get in the groundWe never receive the full serviceWhen pay was not receive , I receive a letter from collection agencyI want this remove from the agency and the amount less of charge We are no longer to business togetherVery poor business with this company
Product_Or_Service: Treatment
I paid to start a service I never got The Tech called me in the morning on the first day he was coming, to let me know he was all set with a fully stocked truck and was coming The Tech was very courteous and professional The local manager stopped him and wouldn't let him come The service never got started The local manager puts words in people's mouth's that they didn't say That's unethical He blocked my house from getting protected He didn't want to use the supplies
Product_Or_Service: Mice service
2nd time, this year, Permatreat has billed me for services I did not request or consent toI don't know what to do, or how to get them to stop!
I received a bill in the mail for $97.00, with letter dated 12/13/17, stating that a service was rendered and that my account is now days past due
The invoice is dated 10/16/17, #XXXXXXX, and shows an Order#XXXXXXX
I did not place this order, nor did I request any service at my home
This is the 2nd time they have done this, this yearLast time was in April, and I thought after several discussions with the billing person, and a report to the Revdex.com, I would not be dealing with this againI told them, at that time, not to come again, unless I specifically called to request service, and make arrangements for them to comeI'm not sure what to do, nextHow can I get them to stop? I do not want to pay for a service I didn't need, and didn't requestHow can I get them to cease and desist with the late payment notices? My credit rating
Over charged for a service no less than $and no itemized list of what I was being charged for
services to exterminate termites in the crawl space of my tiny room homeServices provided: 1) Spraying for termites, 2) Plastic material to seal the entire crawl space to prevent spreading of termites in my house ; 3) Dehumidifier placed under my house but never hooked up
I have told the exterminator that I would install the electrical connections myselfAnd I did not need a licensed electrician to do this work to bring electricity from my breaker box to my crawl spaceI had already had the wiring and other electrical parts purchase several years ago before I had needed Orkin's services
The original estimate for their termite extermination service for my home was for $6778.00, however the exterminator add $to my bill against my consentThe tiny print on the contract was difficult for me to read before I had signed itHere, I later spotted in my house where I used
We have Orkin Pest ControlThe last time service was done the technician was suppose to come in the morning which he came at 6:34pm, which caused me to miss an important meetingI was on the schedule yesterday 6/15/I waited all day no one came, and no call receiveI called Orkin today, and I was told the manager would check into it and, they would call me back, and they never didI have been a customer with Orkin off and on since They don't care about their customer'sI usually deal with the Orkin out of Coldwater, but this Orkin is in PortageI would not recommend this one to anyone
Well they offer satisfaction gaurentee but refuse to refund me my money after I paid fdollars last week for bedbug treatment and they assured me they could take care of my problem witch they did not it took calls to get someone on the phone to tell me I'm pretty much out the money unless I wanna let them come back and doit for free but I'd rather have a full refund to seek a professional that can get the job done right the first time please help
Product_Or_Service: Bed bug treatment
Order_Number: Rt#X
Account_Number: ***
The supvcame and inspected my home for termites and told my husband and me to expect a call for serviceNo calls came.I call a hold week.no return
The supv.*** came and inspected my home for termites and told my husband and me to expect a call for serviceNo calls cameI call a hold week.no one has returned my calls .Call time on 05/23/.Customer service apologize and put me on hold for supervisor*** .He did not come to the phone .She ended up make appoint for me.Supervisor*** came out .But never call back .Superv.*** never came to the phone
I was called by my exterminator to come out for my bi-monthly serviceI had told him that money was tight and we really couldn't afford it at the time and I'd have to call him when I could afford itHe told me that he would call the office and have auto-pay cancelled and that I'd just get a bill and that it would be fine as long as I paid sometime in the months before he was due to come out againThe next week, my account was automatically chargedI called him and he said that he had told the office to cancel it so I called the officeThey apologized and said they weren't sure why it happened but they would credit my accountYesterday, they automatically charged my account againThis is the second time they've done it when they weren't supposed to! This time, I didn't have enough money in there to cover itToday is a Friday and I have a negative balance on my bank account now and I needed to go get food for the weekendI'm months pregnant and I have a toddler at homeI ca
My termite warranty on my new home was reaching expirationThe cost to renew was $I was contacted by a Home Team Representative to renew the warrantyI instructed this person to mail me the agreement and I would sign and send paymentBefore my payment or signed agreement was returned this company ran my credit card for $without consent(My card was on file due to quarterly pest control services I subscribe to) This is inexcusable and illegalIf I had not looked into an email receipt they sent I would have never caught it until I looked at my bank account and saw the $withdrawn from my bank account as well as another $once they processed my checkTurns out the Home Team Representative authorized running my credit card without a signed agreement and more importantly my consentI have canceled all services with this company
I was told that I have a severe infestation of bed bugs in my home and*** *** the gentlemen from orkin LLC out of grand rapids, MI office told me that I should throw out my beds because of this severe infestationI was told that I need to pay $to use his serviceI called other inspectors and they both told me that they was no bed bugs in my homeHe also told me that he used a bed bug machine to detect the bed bugsHe brought nothing but a phone and a folder inHe did not wear his covers for his feet to not scuff up my floor with his boots like the other gentlemen didVery upset customer
Contracted services were not preformed and their has been a lack of customer service to correct the problem
On May the 16th I notified my apartment manager that my apartment had bed bugsOn May the 18th Orkin informed my apartment manager the date of service and price of the treatmentThe service was scheduled for May 26th for a price of $This contract was to include spraying every room of the apartment, spraying every bed (king, queen and two twins) of the apartment and encasing the mattresses in a special bed bug coverThe apartment manager paid for the service and charged my account for the reimbursementOn the night of May 25th I bagged out all the clothes, towels, sheets/covers, pillows, coats belonging to myself and three childrenI then moved all furniture in each room to the middle of the roomI also vacuumed not only all floors but mattresses and sofas as wellOn the morning of May 26th all the bags of clothes were loaded into two cars and taken to the laundry ma
They wil not provide me with invoice information or anything stating there is no account for my home address
I have been asked to pay an invoice for services that I have never received from the FLAGSTAFF AZ OFFICEUPON VERIFICATION TO THE LOCAL BUSINESS THEY WERE RUDE AMD REFUSED TO HELP MEALL I NEED IS A BILLING STATMENT OR SOMETHINGS STATING THERE WAS NEVER SERVICES INVOICED FOR MY CURRENT ADDRESS IN ***.L INSTEAD THEY WANT ME TO GO THROUGH A COSTLY LEGAL PROCESS FOR THEM TO SUPPLY ME WITH THE INFORMATION
ORKIN was at our home for a problem with bed bugs on 7-14- They came to fumigate our home on 7-21-2015, we had to leave our home for hours We were charged $plus $tax ORKIN was supposed to return on 7-29-to do a final steam treatment; which was rescheduled for 8-27-by ORKIN ORKIN never made the final visit Near the end of April we are infested with bed bugs again We feel we should get a partial or total refund
Product_Or_Service: Pest extermination
Order_Number:***
This is a complaint, an official complaintI had signed contract couple of months ago, and everything was fineUntil about a month agoMissed appointments, people answering the phone and then hanging up on meIt is October 22nd 1:17PMI was on the phone ONE MINUTE AGOAnd the woman I was on the phone with HUNG UP ON ME while I was expressing my displeasure and complaint with the service I have been providedI want a refund on my last payment and to break the contractI do NOT want to do anymore business with OrkinI have called on three separate occasions and have been hung up onI have scheduled appointments, where the time slot has come and gone, costing me work hoursSince I had to wait for someone who never even showed upAnd when I attempted to call that day no one even answeredThe service I have received has been unbelievable
Call center has no information about what services Orkin are
I have used Orkin in the past when I first moved into my home in just for maintenance for years I called the company again recently because of the excellent service that I had thenIn November of I called for bed bug service that heated up all of my bedroomsI just called again to set up service to find out that it cost $just for them to look in my houseI didn't have a problem with the consultation fee but if the representative that had taken my call had any idea at all what the cost of services were or even a beginning cost of the service I needed I could have made a better decision for my needsIt's bad enough the issue returned and I had to throw away more furniture and clothing but if as a consumer I think if someone is answering calls for Orkin they should be better informedNow after my consultation for $95.00, I had to find out that because of the cost for one room $their was no way I
The Orkin service rep came to my home and performed services on 10/13/ He explained to me that I would be charged $and that I could call within a month to have them come out free of charge and if I ever needed them after that it would be $for each subsequent call I had the service guy return on November 10th which is in the month of service that should be covered by the $ I was charged $on November 22nd, a week after the service I have called *** in customer service and explained to her what was told to me, but they are not being considerate at all
I contacted Orkin specifically to treat spiders and beesThat was the issue I was having at my homeI was guaranteed on the phone when I signed up that my issue was an easy fixHowever, when the technician *** arrived at my home on Saturday he told me there was absolutely nothing he could do for spiders other than step on them if he saw oneI paid $to rid myself of these pestsWhy would I pay if there was nothing that could be done about them? Even the brochure he gave me said they could get rid of spidersNothing about seeing and stepping on themThen he made me sign a contractI told him I didn't want to sign anythingHe said he couldn't treat my home at all unless I signedHe also said he would be back the 2nd weekend every other monthThat's not what I wantedI asked for the last weekend of the monthHe said he needed to make things easy for himselfWhy am I paying when I'm not getting anything I want? He called his local office and nobody was there at pm
I am filing this complaint on behalf of my mother who is currently under contract with Orkin Pest Control in Delray Beach, Florida She has been a long-term customer of Orkin and is covered under the Orkin Continuous Protection Plan Under this plan her Orkin man is supposed to inspect the home for termites and termite activity There is an entire section on Orkin's website that describes the A.I.MProcess, what happens during inspections and what cutting edge devices are used etc Prior to my mom renewing her contract with Orkin my husband and I sold our home and moved in to help her She is an 85-year-old widow with health issues that make it difficult for her to continue to reside alone After moving into the home we began making necessary repairs One of the repairs required my husband remove some rotten fascia on the homeIn the process of doing this he discovered termite activity I called the Orkin inspector, and he arranged to come out After inspecting the area he s
I'm making a complaint against Orkin on Thurston Ave in Virginia Beach,VAI was given an estimate by Joshua Cfor an encapsulation and the estimate was extremely lower than the bill I got for $5,I couldn't see the iPad when I signed the contract since I am years old and Joshua said he would get me the contractHe made excuses and I finally got it on the 3rd dayI was told I could cancel on the 3rd day with no cost to me and when I got the bill and saw the price and said I didn't agree to this I can't afford this Joshua said I had to call the officeSo I called Jonathan Rthe branch manager and told him I wanted to cancel the services since it was the 3rd day from signing the contractHe said there was nothing I could do about it and that I had to pay the moneyI told him I can't afford it and I can cancel on the 3rd day and he said you can't do anything, snickered and said you just have to pay the moneyThey refused to honor their contractOn top of that they cha
Hi there I have had there service for a year now and I'm still having the same bug problems I had when I hired them I asked for a refund they said the would give me my refund never happenedThey are supposed to call and give me or my tenant a time so, we know they, can be thereThey don't call show up and just do the outside then charge me full amountnow I've been trying for over two weeks to cancel my policy and they keep giving me a run around and won't cancel itI would really like my money back guarantee as they call it
Product_Or_Service: Over a year ago
Account_Number: Would have to look i
The last service I add done was , tech wanted to do pleats in the yards Since I work doing the dayI have three dogs and mainly stay out side the homeHe said that he could only treat the front yardI have explained to him that my service prior to this need to be on satWhen we had our first sat was on a SaturdayBecause will allow someone homeHe charged me for half jobIt was not the service I pay originally in the agreementThey this takes longer to get in the groundWe never receive the full serviceWhen pay was not receive , I receive a letter from collection agencyI want this remove from the agency and the amount less of charge We are no longer to business togetherVery poor business with this company
Product_Or_Service: Treatment
I paid to start a service I never got The Tech called me in the morning on the first day he was coming, to let me know he was all set with a fully stocked truck and was coming The Tech was very courteous and professional The local manager stopped him and wouldn't let him come The service never got started The local manager puts words in people's mouth's that they didn't say That's unethical He blocked my house from getting protected He didn't want to use the supplies
Product_Or_Service: Mice service
2nd time, this year, Permatreat has billed me for services I did not request or consent toI don't know what to do, or how to get them to stop!
I received a bill in the mail for $97.00, with letter dated 12/13/17, stating that a service was rendered and that my account is now days past due
The invoice is dated 10/16/17, #XXXXXXX, and shows an Order#XXXXXXX
I did not place this order, nor did I request any service at my home
This is the 2nd time they have done this, this yearLast time was in April, and I thought after several discussions with the billing person, and a report to the Revdex.com, I would not be dealing with this againI told them, at that time, not to come again, unless I specifically called to request service, and make arrangements for them to comeI'm not sure what to do, nextHow can I get them to stop? I do not want to pay for a service I didn't need, and didn't requestHow can I get them to cease and desist with the late payment notices? My credit rating
Over charged for a service no less than $and no itemized list of what I was being charged for
services to exterminate termites in the crawl space of my tiny room homeServices provided: 1) Spraying for termites, 2) Plastic material to seal the entire crawl space to prevent spreading of termites in my house ; 3) Dehumidifier placed under my house but never hooked up
I have told the exterminator that I would install the electrical connections myselfAnd I did not need a licensed electrician to do this work to bring electricity from my breaker box to my crawl spaceI had already had the wiring and other electrical parts purchase several years ago before I had needed Orkin's services
The original estimate for their termite extermination service for my home was for $6778.00, however the exterminator add $to my bill against my consentThe tiny print on the contract was difficult for me to read before I had signed itHere, I later spotted in my house where I used
We have Orkin Pest ControlThe last time service was done the technician was suppose to come in the morning which he came at 6:34pm, which caused me to miss an important meetingI was on the schedule yesterday 6/15/I waited all day no one came, and no call receiveI called Orkin today, and I was told the manager would check into it and, they would call me back, and they never didI have been a customer with Orkin off and on since They don't care about their customer'sI usually deal with the Orkin out of Coldwater, but this Orkin is in PortageI would not recommend this one to anyone
Well they offer satisfaction gaurentee but refuse to refund me my money after I paid fdollars last week for bedbug treatment and they assured me they could take care of my problem witch they did not it took calls to get someone on the phone to tell me I'm pretty much out the money unless I wanna let them come back and doit for free but I'd rather have a full refund to seek a professional that can get the job done right the first time please help
Product_Or_Service: Bed bug treatment
Order_Number: Rt#X
Account_Number: ***