In 2013, I paid Orkin of Little Rock, AR to
repair termite damage at my home, Additionally, I paid them to install a vapor/moisture barrier under the home upon completion of installing new floor joists
After paying Orkin approximately $10,000, the area under the home began to floodThe vapor barrier was improperly installed, creating a "swimming pool" (the term used recently by a licensed contractor) under the homeThe floors have since buckled and all floor joists must be replacedI have recently been informed by licensed contractors that Orkin repairmen "scabbed"
on to termite damaged joists rather than installing new joists as contractedSince Orkin's damage, I've paid for pumping water from the home, removing the vapor barrier, removing carpets, and demolishing an enclosed fireplaceThe last quote I received to repair the damage was $30,
Orkin of Little Rock, under the management of
***, has refused to work with me on
correcting this problemI have g
Jan8, Came home to find a bill for a service call I was not told they would be visiting and was not home In an email, Orkin said they performed an exterior inspections of the foundation The foundation was snow covered at the time and there were not an footprints around the house I refused to pay for the 'service' After speaking with the national call center regarding this, the local office called me and left a message to disregard the charge.I rescheduled service for Feb19, Stayed home from work and no one showed up At this point, I cancelled my association with Orkin (talked to national call center again).On Feblocal Orkin left a message indicating they would visit the following day I emailed local Orkin and was assured the call had been in error and my account was inactivated.May 9, I received another message from local Orkin that they would visit my home on May 10, and that I still had an outstanding balance from Jan of $93.95.I emailed t
Was sent a bill of $from Orkin, Inc Called and asked if I could make payments Told I could make 4, so I made the first payment 11/22/ My renewal date was November 11, Received a letter asking for the ENTIRE bill on 12/11/ Called back and was told ALL PAYMENTS HAD TO BE SENT IN BY END OF DECEMBER That is not a payment plan! Instead of having a year to pay the balance, I have less than days! This is UNFAIR!
Orkin has failed to deliver service according to contract They fail to call in advance, perform services as contracted, and their answering service hangs up on customers
Product_Or_Service: Pest control
Account_Number:***
I was triple charged for a service totaling $in overageCharged $separate times, not not $at once
I called on a Saturday (4/22) and they said the could be out on Monday morningThey no showed for the appointment, blaming a computer error for scheduling it for a Sunday(4/23) when they don't even operate, instead of Monday(4/24) They made no effort to make it right that day, I was instead given the option to cancel the visit or wait til TuesdayI should have cut my losses, but I know I couldn't get someone else out on Tuesday at that point so I accepted the appointment
As far as the pest service is concerned the tech resoled it quickly and efficientlyWhen I made the call I gave them a credit card to charge once the service was completed for $ The tech was unable to verify payment with his office so he said that we could pay with a check instead.Instead of just processing the check we were double chargedthey cashed the check and charged me cardI cal
I have been set up for quarterly services with this company for a year In August, they sprayed the outside front of my home I called and tried to have someone come back out to finish the service and told them I would pay once someone came back out The person did not show up for the time we had set up Then, they came out again and did the same thing in November, charging me for another service A couple of weeks later, turned me over to collections I called the company to try to speak to a manager to work this out and let them know, I still have not had my service completedThe lady at the local branch seemed helpful and let me know the technician that was supposed to be helping me is no longer with the company I have yet to hear back from the local manager,***Today, I received a call from*** at corporate and was told that the service was completed because it was the front of my house was sprayed and it forms a barrier and that I owe the total for two services
I am wanting to cancel my recurring service as I can no longer afford it and have also found the results to be less than effectiveI called the 800# at 4pm ET today and was told I needed to be transferred to my local office where I was connected to an agentThe agent said a manager would have to call me back to cancel serviceI asked how long it would take because I did not want them to come out again and and be billed and she said it would probably be MondayI said I guess that's all we can do then and ended the callWhy are you making it so difficult to cancel and why is no one but a manager who is not available the only one able to cancel service? It seems like you are trying to prevent me from being able to cancel my service as though I have no right to do soThis experience has ensured I will never do business with your company againThe agent I did speak with did nothing to help but to repeat a manager would have to call me back
Product_Or_Service: Pest control
Account_
On November 12, I retained service with Orkin to treat the interior and exterior of my home especially a situation of bees and wasps living in the framework of my home I paid $for service Due to heavy rain the technician could not complete the exterior portion of the service nor could they handle the bee situation I was told that they would come back within days to complete the service and that as soon as my husband drilled holes in the wall they would come back to put insecticide into the holesOn December 6, an additional $was automatically deducted from my bank account for servicesAt this point, a technician still had not been back to the premises to complete the service I called the company and arranged to have a technician come out on December 12, after 2:00pm I specifically asked that they call me approximately minutes prior to arriving so that I could be home to let them inside I never received a phone call, nor did anyone show up t
NEVER CALL ORKIN!
I called the company and we decided on an appointment for the sales representative to come and explain what will happenDuring the appointment, the representative kept saying they will "spray" inside and outside once every month when I sign the contractTherefore, I signed the contract and paid the down paymentThen, I waited for a technician to call and make an appointment to come, the company never did, until I contacted the sales representative and complainedWhen the technician came, he did not spray any pesticides inside the buildingHe walked around for an hour doing nothing but "inspection" and then in five minutes he applied a gel "pesticides" which I did not see any trace of and after a couple of days found insects anywaysI contacted the company and asked to cancel my contract which thankfully they didHowever, I asked them to refund my down payment back since the service done was not professional, effective nor real, so the manager said he will try
I agreed to have this service but I found out I was being charged when I wasn't home and no appt were verbally scheduled with me
I found out when we had a nor easter here and the storm was so bad there was no way to treat the outside of the homeSince earlier this year I have asked for corporate number to complain instead they sent me invoicesI am paying for services that I did not even know I was receiving! as mentioned I started questioning services when they said someone was treating my home I was like it was a storm how can that be even possible? They have been taking money bogusly for services not rendered the inside of the home needs to be treated and that wasn't happening when I complained an appointment was scheduled the tech came close to hours late and I had to go to workRecently, I had a scheduled appt they called the day before and the tech called me at 5:am!!! to say he would be there by 7:am of course he wasnt there at that time it was close to 7:am and
The company failed to keep scheduled service call,but instead came at a time I was not available ,and came on day when I told them I wouldn't be available.I requested cancellation of service following that but it was not honored .I don't think I should pay for a service when they knew I would not be available
The Technician came on 8/18/to do pest treatment on my houseThe Tech did not complete the services that is on the Initial Treatment Checklist ! My hall closet wasn't sprayed,The Laundry room wasn't sprayedIn the garage the traps that they did last year hadn't been removed with dead bugs and cobwebs are still in my garageMy front door still has spider websThe Tech didn't come in my backyard or back porch still spider webs and bees nest on fence next to my back porchThe Tech also used the faucet on the side of my house and did not turn the water off all the way ! The First time last year the Tech that came did an excellent job but the next couple Techs didn't do their jobs!This company has a Notice of Cancellation sheet and if I cancel by 8/22/I will get a refundWhen I called the man claimed he canceled this transaction on the phoneI hoped he did cancel this transaction ! This company needs to make sure that their techs are doing what their suppose to be doing and don
Back in jan of this year we had bed bugs in our homeWE had orkin come out and do the job they charged us dollars to eliminate my home of bed bugs Before orkin came and treated my home I threw out all my furniture couches beds bedding ripped out all the carpet basically the whole house was gutted nothing in my house pictures dishes etc .After they treated my house they inspected a week later and gave us the clear to move back in So we came in and swept and vacumned before we layed the carpet and flooring finished the flooring and cleand everthing wiped down outside before it was brought back into the house and washed and dried every piece of clothing we owned before it was brought back in our homeBought new beds encasments for every bed new furniture for the living room And the first couple of days back in my home I found a live bed bug in my master bedroom called they came and sprayed .About weeeks later I found anther one in my bathroom it was dead on the wall
paid for services cashthey came to exterminate bed bugsbugs are still active in efficiency apartmentwas assured they would come until the bugs were goneafter every treatment saw bugs, called for another treatment, was assured they would continue to come until bugs were gonebut bugs were active right after every treatmentasked to contact supervisor after eight weeks of treatments, then no supervisor contacted me, was hung up on every time I called, I called about eight times, each time call went through, but was hung up onThe service man kept saying there are no bugs, was shown bugswas told by service man to wash bug covers which broke my washer machine
Product_Or_Service: exterminate bed bugs
I contacted Orkin for a rodent problem in our attic I called because they have the Revdex.com seal I found out there is no office on our island The office that assigns the technicians is in HawaiiThe technician contacted me and we set up a time he could arrive to remedy the problem He used a very sticky board trap (I think of them) in the atticThe rat was caught, but managed to break free I asked the technician to set a different trap, which he did I told him that someone mentioned to me that peanut butter was a good lure He didn't have any and I had to provide the bait These traps were too small and probably wouldn't kill rodentsOne of the traps had the bait removed by the rodent without springing itI am very disappointed in the service provided for these reasons: 1.No one answers the phone at the Hawaii office I had to always leave a message No one returned my calls 2.The technician would probably have done a better job if his supervisor provided him with be
I requested Orkin services and they provided the service on April , The gentlemen that provide the service requested payment at the time of the visit and the payment was in the amount $yesterday june 23, 2016, I received a collection notice for $for a remaining balance that I had no knowledge of I really don't think this is a fair treatmentI paid my bill at time of service
Best regards,
***
Product_Or_Service: Pets control
I contacted Orkin April 28,in regard to an acrobat ant problem our home was experiencingI spoke extensively with the agent on the phone and she informed me that the initial treatment would be $This would include complete treatment of every room in my home (including basement,attached garage ,attic and perimeter of the outside of our home) I was told the technician would caulk any possible entry points and treat for field mice if any presence of them was found.I was assured that the first visit would be lengthy since it would take longer to complete the initial application in our 2,square foot homeThis was the rationalization for the pricey $cost for the initial treatmentThe technician that was sent to my home on 4/30/though pleasant spent roughly minutes to apply the product, at no time did he enter the garage or either attics in my homeI was quite shocked when he told me he had completed the application and was ready to sit down and go over the paperwor
I have a contract with orkin since for termites, they placed termite baits around the whole house and every tree in my yard , yesterday I noticed the fig tree had been blown over from the storm, I started to cut it down when I noticed termites in the branches, I called Orkin to come stray the tree or the area where the tree is, they told me they could not stray the tree because only the house is coveredIf only the house is covered why did they put termite baits around every treeThey want to charge me to stray the tree
Product_Or_Service: Orkin termite control
Account_Number: ***
10/1/service agreement with orkinBob came for the initial treatment for a mice problem in the atticHe recommended a scheduled home inspection due to issues he notedBob stated he would return in 2- days to check attic.Bob did not return10/20/Inspector and salesperson Edward FM*** came to my house for home inspectionThe inspection found the following attic, poor insulation, evidence of mice and nesting in old insulation,mice droppings and urineCrawl space, moisture problem from old poly, poor ventilation from old vents, fungal growth on wood beams and ceiling of crawlEdward stated that the following work would be done, clean out the attic of all existing insulation, spay sanitize the attic clean to remove mice urine and feces, and spray in new insulationInstall 6mm poly to properly enclose the crawl space and remove the moisture issue, clean crawl and remove old barrier, install new auto close vents, and borate treat wood for fungus10/23/Orkin arrive
Orkin Pest Control in Fayetteville, N.Chandled the pest control at my residence for several years with no problemsLast summer we paid them to do a mosquito service which we found to be ineffectiveAt the beginning of this past summer their tech asked if we wanted the mosquito service again and we told him no, it had not worked the previous summerThis past fall we started getting bills for the mosquito service and we called the local office to dispute them and were told we'd have to talk to the manager, who would call us backWe called multiple times and the manager would never speak to us or call backOur bill was finally turned over to collections which I reluctantly paid todayWhat we couldn't understand is that we never saw them do the treatment and they never left a receipt like they had the previous summer, so we are pretty sure they are charging us for something they never did! And, they would never even call and explain or give us the chance to tell them our side-just
In 2013, I paid Orkin of Little Rock, AR to
repair termite damage at my home, Additionally, I paid them to install a vapor/moisture barrier under the home upon completion of installing new floor joists
After paying Orkin approximately $10,000, the area under the home began to floodThe vapor barrier was improperly installed, creating a "swimming pool" (the term used recently by a licensed contractor) under the homeThe floors have since buckled and all floor joists must be replacedI have recently been informed by licensed contractors that Orkin repairmen "scabbed"
on to termite damaged joists rather than installing new joists as contractedSince Orkin's damage, I've paid for pumping water from the home, removing the vapor barrier, removing carpets, and demolishing an enclosed fireplaceThe last quote I received to repair the damage was $30,
Orkin of Little Rock, under the management of
***, has refused to work with me on
correcting this problemI have g
Jan8, Came home to find a bill for a service call I was not told they would be visiting and was not home In an email, Orkin said they performed an exterior inspections of the foundation The foundation was snow covered at the time and there were not an footprints around the house I refused to pay for the 'service' After speaking with the national call center regarding this, the local office called me and left a message to disregard the charge.I rescheduled service for Feb19, Stayed home from work and no one showed up At this point, I cancelled my association with Orkin (talked to national call center again).On Feblocal Orkin left a message indicating they would visit the following day I emailed local Orkin and was assured the call had been in error and my account was inactivated.May 9, I received another message from local Orkin that they would visit my home on May 10, and that I still had an outstanding balance from Jan of $93.95.I emailed t
Was sent a bill of $from Orkin, Inc Called and asked if I could make payments Told I could make 4, so I made the first payment 11/22/ My renewal date was November 11, Received a letter asking for the ENTIRE bill on 12/11/ Called back and was told ALL PAYMENTS HAD TO BE SENT IN BY END OF DECEMBER That is not a payment plan! Instead of having a year to pay the balance, I have less than days! This is UNFAIR!
Orkin has failed to deliver service according to contract They fail to call in advance, perform services as contracted, and their answering service hangs up on customers
Product_Or_Service: Pest control
Account_Number:***
I was triple charged for a service totaling $in overageCharged $separate times, not not $at once
I called on a Saturday (4/22) and they said the could be out on Monday morningThey no showed for the appointment, blaming a computer error for scheduling it for a Sunday(4/23) when they don't even operate, instead of Monday(4/24) They made no effort to make it right that day, I was instead given the option to cancel the visit or wait til TuesdayI should have cut my losses, but I know I couldn't get someone else out on Tuesday at that point so I accepted the appointment
As far as the pest service is concerned the tech resoled it quickly and efficientlyWhen I made the call I gave them a credit card to charge once the service was completed for $ The tech was unable to verify payment with his office so he said that we could pay with a check instead.Instead of just processing the check we were double chargedthey cashed the check and charged me cardI cal
I have been set up for quarterly services with this company for a year In August, they sprayed the outside front of my home I called and tried to have someone come back out to finish the service and told them I would pay once someone came back out The person did not show up for the time we had set up Then, they came out again and did the same thing in November, charging me for another service A couple of weeks later, turned me over to collections I called the company to try to speak to a manager to work this out and let them know, I still have not had my service completedThe lady at the local branch seemed helpful and let me know the technician that was supposed to be helping me is no longer with the company I have yet to hear back from the local manager,***Today, I received a call from*** at corporate and was told that the service was completed because it was the front of my house was sprayed and it forms a barrier and that I owe the total for two services
I am wanting to cancel my recurring service as I can no longer afford it and have also found the results to be less than effectiveI called the 800# at 4pm ET today and was told I needed to be transferred to my local office where I was connected to an agentThe agent said a manager would have to call me back to cancel serviceI asked how long it would take because I did not want them to come out again and and be billed and she said it would probably be MondayI said I guess that's all we can do then and ended the callWhy are you making it so difficult to cancel and why is no one but a manager who is not available the only one able to cancel service? It seems like you are trying to prevent me from being able to cancel my service as though I have no right to do soThis experience has ensured I will never do business with your company againThe agent I did speak with did nothing to help but to repeat a manager would have to call me back
Product_Or_Service: Pest control
Account_
On November 12, I retained service with Orkin to treat the interior and exterior of my home especially a situation of bees and wasps living in the framework of my home I paid $for service Due to heavy rain the technician could not complete the exterior portion of the service nor could they handle the bee situation I was told that they would come back within days to complete the service and that as soon as my husband drilled holes in the wall they would come back to put insecticide into the holesOn December 6, an additional $was automatically deducted from my bank account for servicesAt this point, a technician still had not been back to the premises to complete the service I called the company and arranged to have a technician come out on December 12, after 2:00pm I specifically asked that they call me approximately minutes prior to arriving so that I could be home to let them inside I never received a phone call, nor did anyone show up t
NEVER CALL ORKIN!
I called the company and we decided on an appointment for the sales representative to come and explain what will happenDuring the appointment, the representative kept saying they will "spray" inside and outside once every month when I sign the contractTherefore, I signed the contract and paid the down paymentThen, I waited for a technician to call and make an appointment to come, the company never did, until I contacted the sales representative and complainedWhen the technician came, he did not spray any pesticides inside the buildingHe walked around for an hour doing nothing but "inspection" and then in five minutes he applied a gel "pesticides" which I did not see any trace of and after a couple of days found insects anywaysI contacted the company and asked to cancel my contract which thankfully they didHowever, I asked them to refund my down payment back since the service done was not professional, effective nor real, so the manager said he will try
I agreed to have this service but I found out I was being charged when I wasn't home and no appt were verbally scheduled with me
I found out when we had a nor easter here and the storm was so bad there was no way to treat the outside of the homeSince earlier this year I have asked for corporate number to complain instead they sent me invoicesI am paying for services that I did not even know I was receiving! as mentioned I started questioning services when they said someone was treating my home I was like it was a storm how can that be even possible? They have been taking money bogusly for services not rendered the inside of the home needs to be treated and that wasn't happening when I complained an appointment was scheduled the tech came close to hours late and I had to go to workRecently, I had a scheduled appt they called the day before and the tech called me at 5:am!!! to say he would be there by 7:am of course he wasnt there at that time it was close to 7:am and
The company failed to keep scheduled service call,but instead came at a time I was not available ,and came on day when I told them I wouldn't be available.I requested cancellation of service following that but it was not honored .I don't think I should pay for a service when they knew I would not be available
The Technician came on 8/18/to do pest treatment on my houseThe Tech did not complete the services that is on the Initial Treatment Checklist ! My hall closet wasn't sprayed,The Laundry room wasn't sprayedIn the garage the traps that they did last year hadn't been removed with dead bugs and cobwebs are still in my garageMy front door still has spider websThe Tech didn't come in my backyard or back porch still spider webs and bees nest on fence next to my back porchThe Tech also used the faucet on the side of my house and did not turn the water off all the way ! The First time last year the Tech that came did an excellent job but the next couple Techs didn't do their jobs!This company has a Notice of Cancellation sheet and if I cancel by 8/22/I will get a refundWhen I called the man claimed he canceled this transaction on the phoneI hoped he did cancel this transaction ! This company needs to make sure that their techs are doing what their suppose to be doing and don
Back in jan of this year we had bed bugs in our homeWE had orkin come out and do the job they charged us dollars to eliminate my home of bed bugs Before orkin came and treated my home I threw out all my furniture couches beds bedding ripped out all the carpet basically the whole house was gutted nothing in my house pictures dishes etc .After they treated my house they inspected a week later and gave us the clear to move back in So we came in and swept and vacumned before we layed the carpet and flooring finished the flooring and cleand everthing wiped down outside before it was brought back into the house and washed and dried every piece of clothing we owned before it was brought back in our homeBought new beds encasments for every bed new furniture for the living room And the first couple of days back in my home I found a live bed bug in my master bedroom called they came and sprayed .About weeeks later I found anther one in my bathroom it was dead on the wall
paid for services cashthey came to exterminate bed bugsbugs are still active in efficiency apartmentwas assured they would come until the bugs were goneafter every treatment saw bugs, called for another treatment, was assured they would continue to come until bugs were gonebut bugs were active right after every treatmentasked to contact supervisor after eight weeks of treatments, then no supervisor contacted me, was hung up on every time I called, I called about eight times, each time call went through, but was hung up onThe service man kept saying there are no bugs, was shown bugswas told by service man to wash bug covers which broke my washer machine
Product_Or_Service: exterminate bed bugs
I contacted Orkin for a rodent problem in our attic I called because they have the Revdex.com seal I found out there is no office on our island The office that assigns the technicians is in HawaiiThe technician contacted me and we set up a time he could arrive to remedy the problem He used a very sticky board trap (I think of them) in the atticThe rat was caught, but managed to break free I asked the technician to set a different trap, which he did I told him that someone mentioned to me that peanut butter was a good lure He didn't have any and I had to provide the bait These traps were too small and probably wouldn't kill rodentsOne of the traps had the bait removed by the rodent without springing itI am very disappointed in the service provided for these reasons: 1.No one answers the phone at the Hawaii office I had to always leave a message No one returned my calls 2.The technician would probably have done a better job if his supervisor provided him with be
I requested Orkin services and they provided the service on April , The gentlemen that provide the service requested payment at the time of the visit and the payment was in the amount $yesterday june 23, 2016, I received a collection notice for $for a remaining balance that I had no knowledge of I really don't think this is a fair treatmentI paid my bill at time of service
Best regards,
***
Product_Or_Service: Pets control
I contacted Orkin April 28,in regard to an acrobat ant problem our home was experiencingI spoke extensively with the agent on the phone and she informed me that the initial treatment would be $This would include complete treatment of every room in my home (including basement,attached garage ,attic and perimeter of the outside of our home) I was told the technician would caulk any possible entry points and treat for field mice if any presence of them was found.I was assured that the first visit would be lengthy since it would take longer to complete the initial application in our 2,square foot homeThis was the rationalization for the pricey $cost for the initial treatmentThe technician that was sent to my home on 4/30/though pleasant spent roughly minutes to apply the product, at no time did he enter the garage or either attics in my homeI was quite shocked when he told me he had completed the application and was ready to sit down and go over the paperwor
I have a contract with orkin since for termites, they placed termite baits around the whole house and every tree in my yard , yesterday I noticed the fig tree had been blown over from the storm, I started to cut it down when I noticed termites in the branches, I called Orkin to come stray the tree or the area where the tree is, they told me they could not stray the tree because only the house is coveredIf only the house is covered why did they put termite baits around every treeThey want to charge me to stray the tree
Product_Or_Service: Orkin termite control
Account_Number: ***
10/1/service agreement with orkinBob came for the initial treatment for a mice problem in the atticHe recommended a scheduled home inspection due to issues he notedBob stated he would return in 2- days to check attic.Bob did not return10/20/Inspector and salesperson Edward FM*** came to my house for home inspectionThe inspection found the following attic, poor insulation, evidence of mice and nesting in old insulation,mice droppings and urineCrawl space, moisture problem from old poly, poor ventilation from old vents, fungal growth on wood beams and ceiling of crawlEdward stated that the following work would be done, clean out the attic of all existing insulation, spay sanitize the attic clean to remove mice urine and feces, and spray in new insulationInstall 6mm poly to properly enclose the crawl space and remove the moisture issue, clean crawl and remove old barrier, install new auto close vents, and borate treat wood for fungus10/23/Orkin arrive
Orkin Pest Control in Fayetteville, N.Chandled the pest control at my residence for several years with no problemsLast summer we paid them to do a mosquito service which we found to be ineffectiveAt the beginning of this past summer their tech asked if we wanted the mosquito service again and we told him no, it had not worked the previous summerThis past fall we started getting bills for the mosquito service and we called the local office to dispute them and were told we'd have to talk to the manager, who would call us backWe called multiple times and the manager would never speak to us or call backOur bill was finally turned over to collections which I reluctantly paid todayWhat we couldn't understand is that we never saw them do the treatment and they never left a receipt like they had the previous summer, so we are pretty sure they are charging us for something they never did! And, they would never even call and explain or give us the chance to tell them our side-just