I was using pest control services on going for over a year, initially for ants but service included ants and other pests (prevention, etc)I discovered I had a mouse in my home, alerted tech he came to my home a few times, telling me he set poison and glue traps found two more mice on glue trapsI was not comfortable with mice getting in my houseIt was my understanding that he should have been looking for entry around my homeI told landscaper of my issue and he quickly found hole by my basement window, I cancelled my service with orkin and spoke w manager and requested he refund at minimum last payment made in OctoberHer agreed, a few months later I followed up again as no refund received he said he would send check (my credit card changed)To this date I have still not received a refundRequest was made in October of
Product_Or_Service: Pest control
Orkin is charging me for a service after they showed up on the wrong day
I have asked Orkin on many occasions only to schedule my services on Saturdays, since I work during the weekThey repeatedly ignored my request, and never even notified me of when my service appointments were - I would just get a phone call from my technician telling me he was outside my house, and he would just treat the outside of the home since no one was there to let him inThis problem became slightly better after I threatened to take my business elsewhere, and I would at least occasionally receive an email telling me when my appointments were (although they were still never on Saturdays, and I would have to call and reschedule every time) On February 23rd, 2018, I received an email notification that my service was scheduled for Wednesday, February 28thI immediately emailed back (my phone is missing and I have yet to save up enough money for a new one), and requested that my appointment be reschedule
Billing disputeHave attempted to resolveUnprofessionalism
The day they performed service at my residence, I noticed they did the front and sides of the house, I left the lock on my back gate unlocked so they could access and treat the back yardThe lock was on the gate, but it was indeed unlockedI noticed that they never treated the rear of the houseI also notices that they stated they performed services that I know in fact were not completedI made eye contact with the technician while he was sitting in his truck, to see if he was planning to complete the servicesHe left without finishing the jobThe following day, they sent me a surveyI gave them a poor review and noted the reason why (above)***, the tech, stated he would come back when he was in the area to complete the jobThis never happenedI have recieved many emails and billing statements since then, and have called to discuss paying half of the bill since half of the job was completedThey were suppose
Contracted initial service supposed to include monthly visits
Received initial service and placement of bait stations
Bait station destroyed, and remained in that condition for several months, indicating no servicing was being done
I received an invoice for servicing during a month in which no servicing was done I had not seen a technician on the property in months, nor have I been contacted by one
I sent in written notification to cancel service and since they did not provide the service for which they were billing me, instructed them to void the balance for that reason
After that request, they returned to replace the damaged bait station and are now trying to collect for the month they did not provide service, as well as continuing service after I sent written notification to cancel This tells me everything I need to know about the people in this company
For the record their service has provided none of the benefit I had paid for, that-being a reduction
Being billed for services after account was cancelled They sent a tech out twiceWhen I started service I said I only wanted for one year as I would move Called cancelled, not recorded Called *** ***, **., said manager out in field multiple times and would call back, never did call to resolve issue Tech used to treat inside house and I would sign I was not living there so how did he do this? Also, I shut my phone down when I moved Orkin said they called to confirm, I closed my phone account, so this did not happen They have very poor customer service, unless they want to sign you up for contracts Now they are threatening my with collections It is unethical that this company gets away with billing people for services they cancelled and discussed from the start to have cancelled after one year
Product_Or_Service: year pest controll
Order_Number: na
Account_Number: ***
I contacted Orkin pest control service over a year ago and they 'guaranteed? to solve the pest issues in our homeIts been over a year of them coming to fumigare and billing me and we are exactly the same with the roaches basically as if nothing had been doneIve Spent all this money and still have the same roach issue!! Im constantly calling to have them come back and refumigate and the guy comes is there for minutes and says job done and he leavesI'm sick and tired of always calling them back, paying them so much money and still not having the problem solvedI called a week ago and simply cancelled the serviceI have been ripped off and am back to square one now I have to hire another company to finish the jobIts ridiculous the guy always comes places these little boxes and leaves, feels like something I could be doing myself and save a ton of money!!
Product_Or_Service: Pest control
Your techs are useless! They came to our home and service and charged us when we have notes on our service advising to CALL AHEAD and not to service unless someone is homeI then had my father come out from Renton to Orting 60+ miles away to wait for ORkin to come outThe female refused to go into the attack in the top story of outhouse to checkShe did not finish the spray service in the back yardI then called and spoke to a manager named *** who advised they would be at my house this past Saturday the 20th of feb between 8-I called at about and asked an ETA they advised that our appointment was 8-but the tech would not be available until 1pmUnacceptableif the tech scheduled for this Saturday does not do the job right you WILL loose our business and I have already stopped recommending you to my neighbors and co workers at this pointyou have terrible customer service and obviously do not have techs who are able to get the job done right
Product_Or_Service: Servic
I originally called Orkin to come back and treat our house because the 1st time wasn't as effective as it should have been and the man who did the initial treatment advised us to call if we noticed anythingWhen I called to request another treatment I was told someone would call me back to schedule the visit and after waiting a week I called back to speak to a manager (this is the 2nd problem we have had; they never showed up to our house after scheduling our 1st visit and never called) I have now called times and am being told I can't cancel our service without talking to a manager and have requested one call me for weeks nowI'm very frustrated
Account_Number: ***
I signed a contract with Orkin to remove the mice from my house, we continue to have if not moreA technician came last week to install two traps, which have nothing to catch
Product_Or_Service: Extermination
I contacted Orkin April 28,in regard to an acrobat ant problem our home was experiencingI spoke extensively with the agent on the phone and she informed me that the initial treatment would be $This would include complete treatment of every room in my home (including basement,attached garage ,attic and perimeter of the outside of our home) I was told the technician would caulk any possible entry points and treat for field mice if any presence of them was found.I was assured that the first visit would be lengthy since it would take longer to complete the initial application in our 2,square foot homeThis was the rationalization for the pricey $cost for the initial treatmentThe technician that was sent to my home on 4/30/though pleasant spent roughly minutes to apply the product, at no time did he enter the garage or either attics in my homeI was quite shocked when he told me he had completed the application and was ready to sit down and go over the paperwor
I requested that my services with Orkin be cancelled early this summer They ignored my request and now claim that they came to service my home, which they did not When I sent the last payment, I also wrote on the bill that I wanted my service cancelled They have been harassing me for monthsWhen I finally spoke with one of the managers, he told me that because I didnt request cancellation with a manager, that my request wasnt valid He said this was because they dont trust their employees to properly cancel service They keep calling me at least twice a week and they are now threatening to send me to collectionsI will not pay for a service that I cancelled and didnt authorize
10/1/service agreement with orkinBob came for the initial treatment for a mice problem in the atticHe recommended a scheduled home inspection due to issues he notedBob stated he would return in 2- days to check attic.Bob did not return10/20/Inspector and salesperson Edward FM*** came to my house for home inspectionThe inspection found the following attic, poor insulation, evidence of mice and nesting in old insulation,mice droppings and urineCrawl space, moisture problem from old poly, poor ventilation from old vents, fungal growth on wood beams and ceiling of crawlEdward stated that the following work would be done, clean out the attic of all existing insulation, spay sanitize the attic clean to remove mice urine and feces, and spray in new insulationInstall 6mm poly to properly enclose the crawl space and remove the moisture issue, clean crawl and remove old barrier, install new auto close vents, and borate treat wood for fungus10/23/Orkin arrive
in the Orkin Pest Control, ***, has misrepresented the company and services I contracted with them to get rid of my wasp problem They have treated twice and charged me #the first time and $the second time They have not tried to destroy the nest of wasp, they came in both times and spray a little something around the baseboard and left They did not even try to destroy the nests of wasp in the space between the ceiling and roof I have tried talking with four different people in the Orkin company to no avail The two ladies in the office,the salesman Jeff *** that promised to solve the problem, the Branch Manager *** and *** Office I have received the worst customer service in my entire life I want my money refunded, since they have not full filled their end of the contract I am a widow, and cancer survivor living on Social Security benefits and cannot afford to be cheated out of what little money I have Please h
Orkin Pest Control in Fayetteville, N.Chandled the pest control at my residence for several years with no problemsLast summer we paid them to do a mosquito service which we found to be ineffectiveAt the beginning of this past summer their tech asked if we wanted the mosquito service again and we told him no, it had not worked the previous summerThis past fall we started getting bills for the mosquito service and we called the local office to dispute them and were told we'd have to talk to the manager, who would call us backWe called multiple times and the manager would never speak to us or call backOur bill was finally turned over to collections which I reluctantly paid todayWhat we couldn't understand is that we never saw them do the treatment and they never left a receipt like they had the previous summer, so we are pretty sure they are charging us for something they never did! And, they would never even call and explain or give us the chance to tell them our side-just
Orkin is saying that I didnt make a payment for June pest control service They claim to have my signature of the service that was suppose to be done that month.If Orkin did a service in June why would they let me sign something without getting payment...OrkinThis is ...Also they claimed that I didn't pay for another bill ...but I produced the paper work that was given at the time of service.Then they said that I owed for the June payment ..They continue to call my cell phone daily after I told them dont contact me by phone
Account_Number: ***
This is the report they sent me the day of the service:
Hi Mr/Ms Urrego
Today's 6-Point Advantage Service:
Inspected the exterior of your home to identify potential pest problems
Removed and treated cobwebs and wasps nests within reach
Provided conventional pest control applications
Treated pest entry points around doors and windows
Applied pest control materials around the outside perimeter of your homeProvided this detailed service reportToday's Service Comments:
Found spider activity around exterior perimeter of home, removed webs and treated fence lineTreated for spider activityAlso found ants trailing along sidewalk in front yard,
treated for ants that were spottedChecked both rodent bait stations, they were still full of bait
They did not check the rodent stations since they were full of auntsCalled and sent them the pictures of the rodent boxes and did not do anything
When we started services with Orkin, we requested services only on Saturdays, because it is the only time when someone was going to be home Our main consurned was fleas in the house and the back yard, we have dogs a cat and a bird The sales man said that they were going to schedule only on Saturday except for the first visit, this had to be done on a Wednesday or wait weeks for a Saturday We agreed on a Wednesday, we left the dogs inside, the technician was going to do the back yard in the morning, so we left the back gate unlocked Another technician was going to do the house in the afternoon So one of us was going to be home at so we requested for the house to be done in the afternoon, we could not enter the house again after the treatment for at least hours At 12:on *** the technician for the yard called to schedule the treatment, I told him that I did not understand he was suppose to be at my house to do the yard in the morning He said that there was
After using Orkin Pest Control for 2+ years, I was forced to terminate their services I would schedule an appointment time and they would show up whenever they wanted and then would leave a bill for their services My main problem was and still is mice- basically in my basement and garageYesterday my car went in for routine service and a mouse and it's nest were found in my engine, resulting in a bill of $I honestly don't know exactly what I have been paying for all this time but it definitely was NOT pest controlI think they should pay me the $
Product_Or_Service: pest control
My new customer spaperwork with personal information and full credit card information was lost by HomeTeam
HomeTeam Pest Defense is a proprietary pest system that built into my new Pulte homeI was not interested in their services upon move-in, but began service due to their persistent sales peopleAfter an initial mailing to my home I was also contacted on my personal cell phone and by email (without having provided them with my personal information)I began my service on 2/15/and signed service paperwork in my home with a technician going by the name of ***, but wearing a shirt that said ***One of the required sforms was payment information that include my full credit card number, expiration and CVVOn 3/23/I was contacted by HomeTeam that I had an outstanding balance on my accountI explained the technician took my payment information with him on 2/15, but was advised the paperwork was not in my fileI expressed my concern over my lost information
I was using pest control services on going for over a year, initially for ants but service included ants and other pests (prevention, etc)I discovered I had a mouse in my home, alerted tech he came to my home a few times, telling me he set poison and glue traps found two more mice on glue trapsI was not comfortable with mice getting in my houseIt was my understanding that he should have been looking for entry around my homeI told landscaper of my issue and he quickly found hole by my basement window, I cancelled my service with orkin and spoke w manager and requested he refund at minimum last payment made in OctoberHer agreed, a few months later I followed up again as no refund received he said he would send check (my credit card changed)To this date I have still not received a refundRequest was made in October of
Product_Or_Service: Pest control
Orkin is charging me for a service after they showed up on the wrong day
I have asked Orkin on many occasions only to schedule my services on Saturdays, since I work during the weekThey repeatedly ignored my request, and never even notified me of when my service appointments were - I would just get a phone call from my technician telling me he was outside my house, and he would just treat the outside of the home since no one was there to let him inThis problem became slightly better after I threatened to take my business elsewhere, and I would at least occasionally receive an email telling me when my appointments were (although they were still never on Saturdays, and I would have to call and reschedule every time) On February 23rd, 2018, I received an email notification that my service was scheduled for Wednesday, February 28thI immediately emailed back (my phone is missing and I have yet to save up enough money for a new one), and requested that my appointment be reschedule
Billing disputeHave attempted to resolveUnprofessionalism
The day they performed service at my residence, I noticed they did the front and sides of the house, I left the lock on my back gate unlocked so they could access and treat the back yardThe lock was on the gate, but it was indeed unlockedI noticed that they never treated the rear of the houseI also notices that they stated they performed services that I know in fact were not completedI made eye contact with the technician while he was sitting in his truck, to see if he was planning to complete the servicesHe left without finishing the jobThe following day, they sent me a surveyI gave them a poor review and noted the reason why (above)***, the tech, stated he would come back when he was in the area to complete the jobThis never happenedI have recieved many emails and billing statements since then, and have called to discuss paying half of the bill since half of the job was completedThey were suppose
Contracted initial service supposed to include monthly visits
Received initial service and placement of bait stations
Bait station destroyed, and remained in that condition for several months, indicating no servicing was being done
I received an invoice for servicing during a month in which no servicing was done I had not seen a technician on the property in months, nor have I been contacted by one
I sent in written notification to cancel service and since they did not provide the service for which they were billing me, instructed them to void the balance for that reason
After that request, they returned to replace the damaged bait station and are now trying to collect for the month they did not provide service, as well as continuing service after I sent written notification to cancel This tells me everything I need to know about the people in this company
For the record their service has provided none of the benefit I had paid for, that-being a reduction
Being billed for services after account was cancelled They sent a tech out twiceWhen I started service I said I only wanted for one year as I would move Called cancelled, not recorded Called *** ***, **., said manager out in field multiple times and would call back, never did call to resolve issue Tech used to treat inside house and I would sign I was not living there so how did he do this? Also, I shut my phone down when I moved Orkin said they called to confirm, I closed my phone account, so this did not happen They have very poor customer service, unless they want to sign you up for contracts Now they are threatening my with collections It is unethical that this company gets away with billing people for services they cancelled and discussed from the start to have cancelled after one year
Product_Or_Service: year pest controll
Order_Number: na
Account_Number: ***
I contacted Orkin pest control service over a year ago and they 'guaranteed? to solve the pest issues in our homeIts been over a year of them coming to fumigare and billing me and we are exactly the same with the roaches basically as if nothing had been doneIve Spent all this money and still have the same roach issue!! Im constantly calling to have them come back and refumigate and the guy comes is there for minutes and says job done and he leavesI'm sick and tired of always calling them back, paying them so much money and still not having the problem solvedI called a week ago and simply cancelled the serviceI have been ripped off and am back to square one now I have to hire another company to finish the jobIts ridiculous the guy always comes places these little boxes and leaves, feels like something I could be doing myself and save a ton of money!!
Product_Or_Service: Pest control
Your techs are useless! They came to our home and service and charged us when we have notes on our service advising to CALL AHEAD and not to service unless someone is homeI then had my father come out from Renton to Orting 60+ miles away to wait for ORkin to come outThe female refused to go into the attack in the top story of outhouse to checkShe did not finish the spray service in the back yardI then called and spoke to a manager named *** who advised they would be at my house this past Saturday the 20th of feb between 8-I called at about and asked an ETA they advised that our appointment was 8-but the tech would not be available until 1pmUnacceptableif the tech scheduled for this Saturday does not do the job right you WILL loose our business and I have already stopped recommending you to my neighbors and co workers at this pointyou have terrible customer service and obviously do not have techs who are able to get the job done right
Product_Or_Service: Servic
I originally called Orkin to come back and treat our house because the 1st time wasn't as effective as it should have been and the man who did the initial treatment advised us to call if we noticed anythingWhen I called to request another treatment I was told someone would call me back to schedule the visit and after waiting a week I called back to speak to a manager (this is the 2nd problem we have had; they never showed up to our house after scheduling our 1st visit and never called) I have now called times and am being told I can't cancel our service without talking to a manager and have requested one call me for weeks nowI'm very frustrated
Account_Number: ***
I signed a contract with Orkin to remove the mice from my house, we continue to have if not moreA technician came last week to install two traps, which have nothing to catch
Product_Or_Service: Extermination
I contacted Orkin April 28,in regard to an acrobat ant problem our home was experiencingI spoke extensively with the agent on the phone and she informed me that the initial treatment would be $This would include complete treatment of every room in my home (including basement,attached garage ,attic and perimeter of the outside of our home) I was told the technician would caulk any possible entry points and treat for field mice if any presence of them was found.I was assured that the first visit would be lengthy since it would take longer to complete the initial application in our 2,square foot homeThis was the rationalization for the pricey $cost for the initial treatmentThe technician that was sent to my home on 4/30/though pleasant spent roughly minutes to apply the product, at no time did he enter the garage or either attics in my homeI was quite shocked when he told me he had completed the application and was ready to sit down and go over the paperwor
I chose not to renew service They have charged for service that I do not want, and continue to attempt to contact me
Account_Number: ***
I requested that my services with Orkin be cancelled early this summer They ignored my request and now claim that they came to service my home, which they did not When I sent the last payment, I also wrote on the bill that I wanted my service cancelled They have been harassing me for monthsWhen I finally spoke with one of the managers, he told me that because I didnt request cancellation with a manager, that my request wasnt valid He said this was because they dont trust their employees to properly cancel service They keep calling me at least twice a week and they are now threatening to send me to collectionsI will not pay for a service that I cancelled and didnt authorize
10/1/service agreement with orkinBob came for the initial treatment for a mice problem in the atticHe recommended a scheduled home inspection due to issues he notedBob stated he would return in 2- days to check attic.Bob did not return10/20/Inspector and salesperson Edward FM*** came to my house for home inspectionThe inspection found the following attic, poor insulation, evidence of mice and nesting in old insulation,mice droppings and urineCrawl space, moisture problem from old poly, poor ventilation from old vents, fungal growth on wood beams and ceiling of crawlEdward stated that the following work would be done, clean out the attic of all existing insulation, spay sanitize the attic clean to remove mice urine and feces, and spray in new insulationInstall 6mm poly to properly enclose the crawl space and remove the moisture issue, clean crawl and remove old barrier, install new auto close vents, and borate treat wood for fungus10/23/Orkin arrive
in the Orkin Pest Control, ***, has misrepresented the company and services I contracted with them to get rid of my wasp problem They have treated twice and charged me #the first time and $the second time They have not tried to destroy the nest of wasp, they came in both times and spray a little something around the baseboard and left They did not even try to destroy the nests of wasp in the space between the ceiling and roof I have tried talking with four different people in the Orkin company to no avail The two ladies in the office,the salesman Jeff *** that promised to solve the problem, the Branch Manager *** and *** Office I have received the worst customer service in my entire life I want my money refunded, since they have not full filled their end of the contract I am a widow, and cancer survivor living on Social Security benefits and cannot afford to be cheated out of what little money I have Please h
Orkin Pest Control in Fayetteville, N.Chandled the pest control at my residence for several years with no problemsLast summer we paid them to do a mosquito service which we found to be ineffectiveAt the beginning of this past summer their tech asked if we wanted the mosquito service again and we told him no, it had not worked the previous summerThis past fall we started getting bills for the mosquito service and we called the local office to dispute them and were told we'd have to talk to the manager, who would call us backWe called multiple times and the manager would never speak to us or call backOur bill was finally turned over to collections which I reluctantly paid todayWhat we couldn't understand is that we never saw them do the treatment and they never left a receipt like they had the previous summer, so we are pretty sure they are charging us for something they never did! And, they would never even call and explain or give us the chance to tell them our side-just
Orkin is saying that I didnt make a payment for June pest control service They claim to have my signature of the service that was suppose to be done that month.If Orkin did a service in June why would they let me sign something without getting payment...OrkinThis is ...Also they claimed that I didn't pay for another bill ...but I produced the paper work that was given at the time of service.Then they said that I owed for the June payment ..They continue to call my cell phone daily after I told them dont contact me by phone
Account_Number: ***
This is the report they sent me the day of the service:
Hi Mr/Ms Urrego
Today's 6-Point Advantage Service:
Inspected the exterior of your home to identify potential pest problems
Removed and treated cobwebs and wasps nests within reach
Provided conventional pest control applications
Treated pest entry points around doors and windows
Applied pest control materials around the outside perimeter of your homeProvided this detailed service reportToday's Service Comments:
Found spider activity around exterior perimeter of home, removed webs and treated fence lineTreated for spider activityAlso found ants trailing along sidewalk in front yard,
treated for ants that were spottedChecked both rodent bait stations, they were still full of bait
They did not check the rodent stations since they were full of auntsCalled and sent them the pictures of the rodent boxes and did not do anything
When we started services with Orkin, we requested services only on Saturdays, because it is the only time when someone was going to be home Our main consurned was fleas in the house and the back yard, we have dogs a cat and a bird The sales man said that they were going to schedule only on Saturday except for the first visit, this had to be done on a Wednesday or wait weeks for a Saturday We agreed on a Wednesday, we left the dogs inside, the technician was going to do the back yard in the morning, so we left the back gate unlocked Another technician was going to do the house in the afternoon So one of us was going to be home at so we requested for the house to be done in the afternoon, we could not enter the house again after the treatment for at least hours At 12:on *** the technician for the yard called to schedule the treatment, I told him that I did not understand he was suppose to be at my house to do the yard in the morning He said that there was
After using Orkin Pest Control for 2+ years, I was forced to terminate their services I would schedule an appointment time and they would show up whenever they wanted and then would leave a bill for their services My main problem was and still is mice- basically in my basement and garageYesterday my car went in for routine service and a mouse and it's nest were found in my engine, resulting in a bill of $I honestly don't know exactly what I have been paying for all this time but it definitely was NOT pest controlI think they should pay me the $
Product_Or_Service: pest control
My new customer spaperwork with personal information and full credit card information was lost by HomeTeam
HomeTeam Pest Defense is a proprietary pest system that built into my new Pulte homeI was not interested in their services upon move-in, but began service due to their persistent sales peopleAfter an initial mailing to my home I was also contacted on my personal cell phone and by email (without having provided them with my personal information)I began my service on 2/15/and signed service paperwork in my home with a technician going by the name of ***, but wearing a shirt that said ***One of the required sforms was payment information that include my full credit card number, expiration and CVVOn 3/23/I was contacted by HomeTeam that I had an outstanding balance on my accountI explained the technician took my payment information with him on 2/15, but was advised the paperwork was not in my fileI expressed my concern over my lost information